A Butler
I dealt with Rosedale at Bourne for the purchase of my new property and found Steph to be very pleasant and easy to deal with. Unlike some estage agents, she didn't make me feel rushed at either of my 2 viewings, and she also had good knowledge of the property, unlike some estate agents I have dealt with.
Any correspondence was professionally dealt with by email, and all in all it was a very enjoyable 'buying' experience!... Read more
Buyer
23rd Jan 2025 (23 days ago)
R Hames
We cannot thank Catherine at Rosedale Property Agents enough for her support throughout the entire process. She was always positive, welcoming, and a true pleasure to deal with. Catherine’s dedication and hard work ensured our property chain completed in time, avoiding any delays with our mortgage agreements. Her commitment in the final few weeks truly made all the difference, and we are so grateful for her efforts.... Read more
Seller
16th Dec 2024 (9 weeks ago)
R P
As you would expect with conveyancing we endured several obstacles,however we had excellent support and guidance from the Rosedale teams in the Market Deeping and Bourne offices.
In essence they kept us informed and worked in partnership with Olivia our conveyancer at Taylor Rose MW.
The main orchestrators to be commended on sale and purchase are :-
Sue and Becki @ MD 10/10 with a special shout out to Becky’s photography and marketing promotions, sheer quality.
Catherine and Ewan @ Bourne 10/10
who listened, acknowledged and actioned some complex processing, sometimes with a little nudge ???? other team members were also working hard in the background on other caseloads and intercepted accordingly so to keep the communication channels active..
Totally recommended
Check Rosedale out ????... Read more
Seller
2nd Sep 2024 (24 weeks ago)
J Roper
Not usually one to leave reviews but feel I need to in this instance. To say I'm going through a slightly rough transaction is an understatement. But Steph' and Cat' at this office have been amazing. They've both been chilled and calm throughout all of my interactions with them and Steph' has gone over and above to help me out with a couple of bits. Can't thank them enough.... Read more
21st Aug 2024 (25 weeks ago)
R Gombault
Catherine and the team at Rosedale have been fantastic. Since putting our house on the market with Rosedale in January 2024 to completion in July of the same year, they have been unfailingly enthusastic, helpful, caring, efficient and supportive and I am extremely grateful to them for all their hard work. If you're thinking of moving, I wouldn't hesitate to recommend Rosedale.... Read more
Seller
13th Jul 2024 (7 mo. ago)
J Abreu
I couldn't be happier with my experience with Steph. Her professionalism and dedication made the entire process smooth and stress-free. From start to finish, she provided excellent guidance. Highly recommend!... Read more
18th Mar 2024 (10 mo. ago)
N Ward
As a buyer we received excellent service from start to finish. We had a long wait before we exchanged but Rosedale (and especially Steph) were always there to help.... Read more
Buyer
11th Mar 2024 (11 mo. ago)
T Crook
Steph at Rosedale Bourne has been amazing during my purchase of a local property. She was very responsive and will resolve issues when they appear. Highly recommended!... Read more
Buyer
31st Jan 2024 (1 year ago)
E Cabrelli
Steph, at Rosedale Bourne was absolutely brilliant in keeping me informed, the whole purchase journey re. any queries. Very polite and always happy to help.... Read more
Buyer
9th Jan 2024 (1 year ago)
Dan
Great Job Stephanie!... Read more
8th Jan 2024 (1 year ago)
The team at Rosedale have been excellent, from the first contact and valuation, to handling all viewings on our behalf while keeping us fully informed of the process, and any viewing appointments, they’ve also sought and kept us updated on any feedback from potential buyers.... Read more
Seller
30th Dec 2023 (1 year ago)
Rosedale estate agents are extremely professional They sold our bungalow within a week.Would recommend them to anyone x... Read more
Seller
20th Dec 2023 (1 year ago)
S G
Steph and the team were very helpful and always quick to get back to any queries. Thank you!... Read more
8th Dec 2023 (1 year ago)
P Lawes
Catherine has helped us as first time buyers throughout our home buying journey. She and the Rosedale team have been wonderful, highly recommend!... Read more
Buyer
31st Oct 2023 (1 year ago)
L Lee
Cat/Justin/Steph & Paul were absolutely amazing at getting my house sold and they did try super house to find me the right house to buy as well. They have passion for property and making your move happen. Highly recommend.... Read more
Seller
23rd Oct 2023 (1 year ago)
G Renshaw
Highly recommend! Have used Rosedales for all my properties. Great service, professional and friendly. Have always gone out of their way to get things done for me. Great company.... Read more
17th Oct 2023 (1 year ago)
D Spanswick
Catherine at Rosedale has been absolutely brilliant throughout this whole process. Feels like the longest house purchase ever for me and Catherine liaised between myself and the seller really well to keep things on track and managed our expectations really well. Can't recommend enough. Thank you... Read more
Buyer
17th Oct 2023 (1 year ago)
T LAST
Catherine, Steph and the team have been fantastic throughout the sale. We cannot thank them enough for their dilligance, professionalism and support. Catherine was incredible and a credit to the agents, her and Steph were especially great when it came to our "problem buyer" who they dealt with professionally and without hinderance to us. Thank you Rosedale!... Read more
Seller
16th Oct 2023 (1 year ago)
S Parsons
We were buyers and Catherine was lovely and professional throughout the process. She communicated quickly and was a key part in the sale going through quickly and efficiently.... Read more
Buyer
16th Oct 2023 (1 year ago)
P Meaburn
Rosedale have been very good during the process. Great advice, excellent advertisement, plenty of viewings and good communication through to successful completion. Super.... Read more
3rd Oct 2023 (1 year ago)
All staff were very professional, friendly and very helpful during the sale of my property. A special mention must go to Catherine who solved my biggest problem in trying find my missing Freehold, without whom I was unable to sell the property,absolute diamond Catherine. In addition I would personally like thank Steph for keeping me up to dates on all issues during the sale.
I would highly recommend Rosedale for all your property needs. We’ll do all.... Read more
Seller
30th Sep 2023 (1 year ago)
G Harwood
Over the last few years I have had several dealings with Rosedales, both buying and selling. Catherine and the team are all very friendly, respond to enquiries quickly and generally very professional. Thank you all for all your help.... Read more
Seller
30th Sep 2023 (1 year ago)
A Douglas
Jordan has been extremely helpful and understanding. Has kept me fully informed throughout the very stressful process of moving house. Always knows what’s going on and been very friendly and professional. Highly recommend using their services... Read more
16th Jun 2023 (1 year ago)
K Turton
Everyone at Rosedale has been friendly, professional and helpful. They kept a close eye on the property while it was vacant and constantly in touch with us about viewings and dealing with the buyer. We would recommend.... Read more
Seller
10th Mar 2023 (1 year ago)
C Georgiou
Great tea. A credit to Rosedale and Bourne Town.... Read more
13th Feb 2023 (2 years ago)
R Callaby
Matthew has been great throughout my lettings process. Great communication thank you.... Read more
Landlord
23rd Dec 2022 (2 years ago)
T Patton
Just want to say a BIG THANKS to Catherine and her team. She really helped us with some challenges during the purchase of our home. And even after we moved in she was there to help. Really do appreciate that. Patience, professional and above and beyond genuine care and support to my family and I and our new home purchase. We are settled and love living in Bourne. Thanks again and see you soon. God bless you and your team.... Read more
Buyer
19th Oct 2022 (2 years ago)
P Anderson
Helpful staff... Read more
2nd Oct 2022 (2 years ago)
A Calinov
We were looking for a house to buy in Bourne. Stephanie has been very kind to show us a couple of properties. And she has helped us through the whole process. Our offer got accepted, and we're looking forward to moving into our new home. The service was very professional from start to finish. Thank you.... Read more
20th Jul 2022 (2 years ago)
T Beeken
Swift, professional, and friendly service received from the team at Rosedale.
From the first viewing the agents have been punctual, friendly, and extremely helpful.
Communication has been excellent as well as the guidance and knowledge provided when answering questions.
We have found the team to be extremely competent in the level of service they have provided, and we look forward to working with Rosedale again in the near future.... Read more
23rd May 2022 (2 years ago)
P Hugh
A really professional agent. Top notch communication throughout, with regular updates and feedback on viewings. Highly recommended.... Read more
10th May 2022 (2 years ago)
E Niehorster
We are going through a difficult sale at the moment (terrible solicitor on the buyer's side), and we can not praise Justin enough. He has been diligent and attentive through this process, is always available, answers emails promptly and goes above and beyond. Would absolutely recommend.... Read more
Seller
9th Mar 2022 (2 years ago)
L Palmer
I went today with my son to collect prize I wo n the staff were so welcoming and friendly all smiles and very chatty. Was lovely to meet everyone and thank you once again my son very happy x... Read more
9th Dec 2021 (3 years ago)
V Shuell
Notified me quickly when a suitable property came onto the market & no hesitation in arranging a viewing at my earliest convenience.... Read more
29th Nov 2021 (3 years ago)
Great Estate Agents. Gave us sound advice when we put our house on the market and managed the viewings. They sold our house in 24 hours too... Read more
Seller
4th Nov 2021 (3 years ago)
J Humphrey
A great estate agent. On the ball and very personable. Catherine was amazing. Highly recommend!... Read more
24th Aug 2021 (3 years ago)
S Fox
Review retracted.
Happy to hold my hands up when I’m wrong, my criticism belongs at the door of the letting specialists and not the sales team. I apologise for reviewing the wrong side of the company.... Read more
Landlord
16th Jun 2021 (3 years ago)
C Ackroyd

I have applied via email and phone messages for 9 Properties to rent in the Bourne area to be near Family as I care on my own for my Mum who suffers with Alzhimers I never got a reply the only time they rang me was when my Daughter in law was on Facebook with other local people from Bourne discussing Rosedale how poor there Service was when within 10 Minutes of a Rosedale Member of staff seeing what was been said on Facebook rang me saying how can we help you to little to late Rosedale we the Customer keep your Business up and running it won't be if you continue to treat People like this I don't give reviews but I feel so unhappy regarding this matter I feel on this occasion I have to I've cared for my Mum on my own for 11 Years I'm on my knees I need help my Som and Daughter in law are willing to help me and Mum I live 111 Miles away from Bourne in Halifax its not just round the corner its a long way so please Rosedale start treating us like Humans with issues not just a number... Read more
Tenant
25th May 2021 (3 years ago)
L Buchan
I rang Rosedale with a query and was met with such a lovely lady who was so helpful and friendly she had such a lovely telephone manner. Thank you so much for helping me Becky!... Read more
9th Mar 2021 (3 years ago)
J Smith
We were buying a house but chose not to in the end. The agents were not very professional and were extremely rude. The agent was not helpful in passing information and kept chasing us everyday for information. However, when we wanted information it never came to us. I would avoid these agents like the plague.... Read more
8th Feb 2021 (4 years ago)

Me and my partner currently rent a property which unfortunately, our landlord sold in November 2020 and we have until May 4th 2021 to vacate the property.
We inquired about a property to rent with Rosedale which is £50 cheaper a month than what we currently pay with another letting agency. We received a virtual viewing of the property, and further inquired about viewing the property in person. Due to the pandemic, we had to complete a form to show we are truly interested in viewing the property, and upon completion we did not hear back from Rosedale. We called them to ask what was going on, and was told we would be called back. Again, we wasn’t. Finally, we called and spoke to someone who explained that because my partner is on furlough and I am starting a new job next week and will be in a probation period, they require a guarantor who earns £19,000 per annum. We explained that our guarantor earns £11,000, so were given the option to pay 6 months rent up front. We asked what would happen after the 6 months, and were told that should we again fail to provide a guarantor who earns £19,000 per annum we would be required to pay another 6 months up front! Despite earning more than enough per annum in my new job, no matter what solution or evidence of income we offered to provide Rosedale with, we were given nothing but excuses as to why the property could not be rented to us.
We feel we have been scrutinized by Rosedale due to the unforeseen circumstances of a pandemic. I imagine many people have found themselves in a similar situation to us, and it is no wonder Rosedale lettings have so many properties available for months on the market, as it is likely because they are so unreasonable with what they require from people.
I would not recommend Rosedale due to the lack of understanding and empathy during a pandemic. It is impossible to rent with them unless you earn £50k+! They have made the rental process as difficult as trying to buy a house!... Read more
Tenant
13th Jan 2021 (4 years ago)
K Wilson
Too early to say... Read more
21st Nov 2020 (4 years ago)
M Taylor
Chris Day who valued the property was spot on price wise, and was well supported by the office staff who went out of their way to keep us updated.
The property was only on the market for 2 weeks, so right price and good marketing got the job done.
Highly recommend.
Mike Taylor... Read more
Seller
22nd Sep 2020 (4 years ago)
0 Bond
We had photos taken by a young Girl on an IPhone 7. Complete rubbish . A lazy agent.... Read more
21st Jul 2020 (4 years ago)
S Bull
Bought a property off this estate agents, never reply to emails, never have right information. Never again.... Read more
Buyer
1st Jun 2020 (4 years ago)
Sir
Helpfulness... Read more
26th Feb 2020 (4 years ago)
T cattermole

Sadly we did not have a good experience with this estate agency in Bourne
They did a rubbish job for us...
They contacted us with an offer
THAT WAS CASH BUYER
they did not clarify any of the information ie Cash buyer if they were actually a cash buyer
And when we met the person again with other people at or house we realised they were not Cash buyer they had to sell there property..... So we went back to Rosedale and told them. This
And they did not care... The buyer was not what they said they were
So we lost the house we wanted
And funny thing the Cash buyers pulled out of the sale as well.. With a week to go... With no explanation and Rosedale not have any answers for us or just did not care..... The solicitor informed us of thia not Rosedale
Yes They did tell us the buyers had pulled out.... HOW BAD WAS THAT
They were bad service Throught our ordeal.......
We would not reccomended this estate agency at all
Rubbish not helpfully not professional don't check all the buyer info before or after don't keep you informed.... SO BASICALLY TERRIBLE EXPERIENCE FOR US... Read more
Seller
30th Aug 2019 (5 years ago)
E Beth
Fantastic agents! We have used Rosedales in Bourne for several years to manage our property. As we don't live in the area we are very dependant on their help and they have been absolutely excellent. Even when our property was empty they were nothing but helpful. Also extremely competitive prices!!... Read more
Landlord
19th Jun 2019 (5 years ago)
R Ringham
Good letting agents... Read more
Landlord
30th Dec 2017 (7 years ago)
N Searing
Excellent staff and service. Buy, sell or lease.... Read more
29th Jan 2017 (8 years ago)
H Garfield
Avoid Rosedale's
We rented a property through Rosedale Property Agents
And they took via direct debit two monthly payments, Rosedales advised us this was the banks error, so we popped into the bank which is a couple of doors away from Rosedale's and complained, which they advised the request for payment was made from Rosedale's, so while we was in the bank we phoned Rosedales, and the kind Bank Manager spoke to Warren from Rosedales, and explained in simple English of their mistake, and invited him down to explain.
Which Warren from Rosedales declined
Rosedales charged us an admin fee for returning back our money.
So beware..... avoid if possible... Read more
Tenant
5th Jun 2013 (11 years ago)
M Fallowfield

Unless you are a developer beware the repossessions that Rosedale seem to specialise in. There are faceless intermediaries between them and the vendors (the mortgage company). Over a couple of days we put in three offers, eventually bidding the asking price and this was accepted.
They then have to publish this offer in the newspaper.
The house needed a lot of reparitive work and we were busy measuring up and getting quotes when they asked us to increase our offer as new offers, over ours, had come in. They do not have to publish these later bids. You cannot get conventional mortgages on these properties because they are not habitable, even if you are buying them outright with cash for the asking price. There is no flexibility in allowing access for works between exchange and completion even if you recognise that this is at your own risk.
Rosedale were not sympathetic nor helpful in suggesting ways to overcome the hurdles. All they do is blame the 'system' or the vendors, or the vendors' agents.
It seems that Rosedale's most important customer is the one paying their fees; this might be a legitimate point of view but, at the end of the day, estate agents sell houses to customers and the fee they get is a small percentage of that sale. I know which customer I would focus on if I were selling houses. It would be the one parting with the greatest amount of money. No sale = no fee.
There is the possibility that a small number of customers understand how this part of the market works and that Rosedale do offer them a better customer experience. Personally I would neither buy nor sell through them again, ever.... Read more
Buyer
14th Oct 2010 (14 years ago)