Absolutely terrible, they do not answer the phone, how do they do any business?
Called 4 times during their working hours and was put on hold straight away, each time I waited over half an hour and still no answer.
Unless you are a developer beware the repossessions that Rosedale seem to specialise in. There are faceless intermediaries between them and the vendors (the mortgage company). Over a couple of days we put in three offers, eventually bidding the asking price and this was accepted.
They then have to publish this offer in the newspaper.
The house needed a lot of reparitive work and we were busy measuring up and getting quotes when they asked us to increase our offer as new offers, over ours, had come in. They do not have to publish these later bids. You cannot get conventional mortgages on these properties because they are not habitable, even if you are buying them outright with cash for the asking price. There is no flexibility in allowing access for works between exchange and completion even if you recognise that this is at your own risk.
Rosedale were not sympathetic nor helpful in suggesting ways to overcome the hurdles. All they do is blame the 'system' or the vendors, or the vendors' agents.
It seems that Rosedale's most important customer is the one paying their fees; this might be a legitimate point of view but, at the end of the day, estate agents sell houses to customers and the fee they get is a small percentage of that sale. I know which customer I would focus on if I were selling houses. It would be the one parting with the greatest amount of money. No sale = no fee.
There is the possibility that a small number of customers understand how this part of the market works and that Rosedale do offer them a better customer experience. Personally I would neither buy nor sell through them again, ever.
"We moved to Bourne 6 years ago and recently moved house staying in the Town as we like it so much. We looked to sell our house over a year ago but couldn't find anything we liked so took our property off the market. The advice, service and professionalism from Adam Rose at Winkworth was great. At no time was we forced into any decisions or pressured into making wrong decisions.
This is why when we put the house on the market again and sold it in the Summer last year we didn't consider calling anyone else.
We contacted Daniel and the house was on the market the next day, it sold in a few weeks for the fee we wanted (in fact we got slightly more than we wanted). The sale was hard work with our buyer but Adam and his team had lots of patients and at no point lost interest or gave poor service. I would advise anyone looking to get an honest and professional opinion on an evaluation to call Adam at Winkworth, he knows the area well and is always polite, happy and enthusiastic, so much passion and its clear to see when you meet him. No other agent in the Town competes in terms of passion, drive and professionalism."
Newton Fallowell Bourne were fabulous when we sold out house last year. They were always willing to answer questions and were transparent about their fees, which I found extremely important! We would recommend for sure.
The worst letting agent i have ever dealt with. Not only do they introduce you to terrible landlords but they lie and try and rip you off.
I let a house off them, and when i complained that the shower was not working i was told that i am moving out in 3 months so to just have a bath!
When i complained i was told it is one of the directors mums and that as i complained i will now be served a section 21 notice to leave.
The worst letting agent ever, the worst experience i have ever had with a letting agent. Be very careful letting off these people, if you can use a more respected letting agent in the bourne area.