Absolutely terrible, they do not answer the phone, how do they do any business?
Called 4 times during their working hours and was put on hold straight away, each time I waited over half an hour and still no answer.
Unless you are a developer beware the repossessions that Rosedale seem to specialise in. There are faceless intermediaries between them and the vendors (the mortgage company). Over a couple of days we put in three offers, eventually bidding the asking price and this was accepted.
They then have to publish this offer in the newspaper.
The house needed a lot of reparitive work and we were busy measuring up and getting quotes when they asked us to increase our offer as new offers, over ours, had come in. They do not have to publish these later bids. You cannot get conventional mortgages on these properties because they are not habitable, even if you are buying them outright with cash for the asking price. There is no flexibility in allowing access for works between exchange and completion even if you recognise that this is at your own risk.
Rosedale were not sympathetic nor helpful in suggesting ways to overcome the hurdles. All they do is blame the 'system' or the vendors, or the vendors' agents.
It seems that Rosedale's most important customer is the one paying their fees; this might be a legitimate point of view but, at the end of the day, estate agents sell houses to customers and the fee they get is a small percentage of that sale. I know which customer I would focus on if I were selling houses. It would be the one parting with the greatest amount of money. No sale = no fee.
There is the possibility that a small number of customers understand how this part of the market works and that Rosedale do offer them a better customer experience. Personally I would neither buy nor sell through them again, ever.
I don’t mind saying that I have always been a little bit sceptical about Estate Agents and what they do. In all honesty we have been blown away by the service we have received throughout; those involved were instrumental to driving the final elements of the sale and purchase and without the hard work and professionalism of Daniel and Adam I don’t think we would be in the position we are in now. In addition to the hard work, both Daniel and Adam are polite, forthright and pleasant to deal with which has ensured that what could have been a horrific ordeal was manageable; for that I will be forever grateful. Well done guys you have been superb!
Polite, got the job done. Communicated well and chased things for us if they looked like getting slowed down.
The worst letting agent i have ever dealt with. Not only do they introduce you to terrible landlords but they lie and try and rip you off.
I let a house off them, and when i complained that the shower was not working i was told that i am moving out in 3 months so to just have a bath!
When i complained i was told it is one of the directors mums and that as i complained i will now be served a section 21 notice to leave.
The worst letting agent ever, the worst experience i have ever had with a letting agent. Be very careful letting off these people, if you can use a more respected letting agent in the bourne area.