Amazing service and professionalism, highly recommend. Found my dream home with them! 100% trustworthy!... Read more
Tenant
9th Jul 2023 (1 year ago)
This agent was scrupulous in his endeavours to find me an excellent tenant who was the perfect match for my property. He kept me well informed at every step of the process and explained everything he was doing which reassured me. I definitely felt that I could not get a better service and his fees were very reasonable. He was also very good with the tenant and made sure that her installation was easy and trouble free with his attention to detail ensuring that the paperwork was first class. I can definitely recommend Mr Duru's work and professionalism. Thank you SamanthaJane.... Read more
Landlord
20th May 2023 (1 year ago)
M Pinero
This agency totally wasted my time. I called to arrange a viewing on a flat two days ago, was told they can only carry out viewings on that particular flat between 10am-11am every morning as their office is based in South London, so I scheduled it with work that I can go view this property this morning 11am, the man on the phone told me to call back in case anything changes but otherwise he confirmed over the phone that the viewing is set for this morning. On arriving to the property today, I called the agency and the man on the phone was quite rude and unprofessional, speaking over me almost the whole time. He said the property had already been let and told me it is impossible anyone arranged a viewing for it, as if I would purposely waste my time. He did not believe me, told me it's not their fault I went to the property despite not receiving an email confirmation, but it was confirmed over the phone, and why had no one contacted me to let me know this property is no longer available. Rather than disrupting my work and me driving from East london, for no reason whatsoever.
This could have been easily resolved but the manner I was spoken to on the phone, when I was already frustrated, means I would never use this agency again.... Read more
12th Jan 2022 (3 years ago)
L M
Oh my god. I cannot believe mr. Chidi tried to flag my review as fake. This is next level. Anyway it is not going to be removed by Google as it is not a fake one, instead probably most of his positive reviews are fake ones from friends and family members I presume. Very disappointed. You can check his agency rating on allagents com for example where you have to prove that you had service from the company and they got only 3 out of 5 stars. Hope he becomes better person in future.... Read more
31st Dec 2021 (3 years ago)
S Investment
Highly recommended Chidi and Samathajane. Very effective and professional service as letting agency. Find us tenants in no time and arranged all the upfront set ups flawlessly. Always very responsive.... Read more
Landlord
21st Dec 2021 (3 years ago)
A Morosanu
We lived for 3 years in one of the properties managed by Samantha Jane. Every time we had a problem with the washing machine , rear decking or the electrics in the house , they resolved the issues ASAP and professionally.
I would definitely recommend them both as a tenant and a landlord.
Thank you Chidi !... Read more
Tenant
15th Oct 2021 (3 years ago)
D Matutis
Very friendly staff. When I had questions or I didn't understand, the response was quick and helpful.... Read more
11th Oct 2021 (3 years ago)
D Doris
Samanthajane is a very professional estate agency who takes pride in the services they provide. I have known this estate agency for many years and have never been disappointed with their services. The staff are polite, helpful, honest and straightforward in their dealings with you. They do not just give you tenants but tenants that have been properly vetted. No matter their services you have chosen, they are always their to assist with both landlords and tenants. I would recommend this estate agency for their professionalism.... Read more
Landlord
13th Sep 2021 (3 years ago)
A Stefanakis
Very satisfied from the entire agency. They were very helpful to assist me with my new move. They responded immediately to my messages and emails. Any issues I found in the property they made theirselves available as soon as possible to come and fix them. Very strong recommended real estate agency.... Read more
Tenant
9th Aug 2021 (3 years ago)
They are very organized and their services are commendable. I can recommend the agency to anyone.... Read more
Tenant
4th Aug 2021 (3 years ago)
Samantha Jane is the best estate agent in London that are can recommend to friends and family. Kudos to you guys.... Read more
Tenant
3rd Aug 2021 (3 years ago)
L Journo
Generally very responsive to problems I have had and easy to communicate with.... Read more
3rd Aug 2021 (3 years ago)
A Czegenyi
Absolutely terrible experience, that guy I`ve been talking to, not sure about his name, I wouldn`t even call that character a MR, rude, arrogant, unable to greet or to introduce himself and talking down like he is the Almighty God. During the phone call, this unprofessional character, was only interested about my income, sarcastically criticising any detail I gave. Avoid at all cost, these so called negotiators supposed to be there to help you, unfortunately they`ve forgot their place, and all they care is the profit, a tenant is just a necessary bad thing for them.... Read more
Tenant
3rd Jul 2021 (3 years ago)
H Yang
As landlord, I am glad I chose Samantha Jane as my agency to rent the property. Chidi and his team provide very efficient services help find the suitable the tenants and followed up with professional check in services. All the procedures and documents are covered in high standards. I have no hesitation to recommend Samanthajane.... Read more
Landlord
30th Jun 2021 (3 years ago)
My experience with Samantha jane Limited was nice and I can recommend them to friends and family.... Read more
Tenant
21st Jun 2021 (3 years ago)
Ann
Samanthajane have managed my rental property since September 2019 and I would highly recommend their services to other landlords. The service I have experienced so far is proactive and professional with prompt communication at all times.... Read more
Landlord
12th May 2021 (3 years ago)
I would give 0 star if i could.
Really unprofessional, dismissive email sent to us in reply at an offer made, 0 professionality, when i replied at that email stating the way he/she replied was not professional and could have been more explanatory and less rude i receive 0 reply.
Absolutely shocked by their customer service but now reading their reviews their attitude is quite self-explanatory.
Also when arrived at their office, i got told my mask have to be on top of my nose while the woman who open the door didnt have the mask at all, and the man there neither, saying we are entering their bubble so we need to wear masks properly but apparently they dont?? After this discussione the woman wore it and the man only wore it when leaving the office to show us the house.
Professionality is another thing.... Read more
Tenant
10th May 2021 (3 years ago)
C Castillo
Really professional, helpful and responsive staff.
Thanks to chidi my couple and me we could to rent our first flat just for us. Two years later we decided to move somewhere more bigger, we had a max. budget and we checked some flats from other agencies without much successful. Finally chidi warned us that they had a flat completly new for the same price that we asked for and guess what we decided took it.
Many thanks guys,
Carmen and Peter... Read more
Tenant
4th Mar 2021 (3 years ago)
A Sajedi
A very professional agency with excellent services. Mr Chidi has been very helpful and always responsive when needed. We will be continuing to use Samanthajane and would not hesitate to recommend their services to other landlords or tenants.... Read more
4th Jan 2021 (4 years ago)
W Lim
Having interviewed 5 other agencies in Oct/Nov 2018, I was very glad to have Samanthajane (SJL)'s Chidi Duru manage my property. Chidi came highly recommended by another landlord pal of mine. he fully appraised the property and listened to my needs, he has been very forthright and professional. The vetting of tenants was thorough. Chidi will carry out regular inspections and see to any repairs. Feedback from the tenants has been positive. Thank you Chidi. Please keep up the great work!... Read more
Landlord
1st Jan 2021 (4 years ago)
L L
WORST customer service EVER. This man hung up the phone on me twice and the first thing he spoke about was prove you can afford the property or you cannot view. This is no exaggeration, he refused to give me his name and said it quickly (Duru) and literally spoke over me. A client who is looking to make him money. I can't believe he is the managing director of this company. SHOCKING! I never leave bad reviews but the way in which I was handled made me leave this because I suggest you find an agency which is professional enough to at least have a decent conversation with you rather that say, can you afford it and prove it as his opening statement. Disgusting that this is the example the director is giving. Horrible. I wish there was a complaints procedure. STAY AWAY guys it is so shocking I had to laugh with frustration.
- Also, in regards to your response below, my calls are also recorded and anyone with interest is more than welcome to listen to the recording. Can you please share this recording with myself via e-mail since you are so adamant that I abused you which 100% is not the case. Also, just an FYI I have properties and can assure you that I will genuinely be buying one and definitely not from you. You are the only one with a loss here as you did not want to conversate with me regarding a few questions I had before going into speculating if I could buy it.
All reading this, I work with clients everyday and this person is not genuine and lied about the conversation, I have nothing to lose here so please ask him for the recording and you will see for yourself who the abuser was HAH! Also, by threat he means that I asked him for his complaints procedure to which he hung up, hilarious.
His response alone shows you a great deal. He could not care less that he has really pushed someone like me who never leaves bad reviews to do this. I am a professional and would not have wasted my time to call him if I was not interested in a property. Anyway, I'm sure sooner or later people will understand for themselves.
Please share the recording Mr Duru! It is welcomed by me :)... Read more
Buyer
25th Nov 2020 (4 years ago)
A User
Excellent services and I would highly recommend to rent from them .They are always available and responsive when needed ,more especially "Mr Chidi".... Read more
Tenant
16th Sep 2020 (4 years ago)
A User
Amazing agency. They are welcoming with high standards of service. Im very much grateful and I highly recommend them.... Read more
5th Aug 2020 (4 years ago)
S Freire
Chid is rude and unprofessional. For the first time I called him I lost the signal when I called him back he said if I don’t have money to pay the phone bills how am supposed to pay the rent. When I explained to him what happened he didn’t even apologize for his action. I give him a benefit of doubt I ended up living in the property he managed anyways. And during living there he used to go to the property without prior notice.... Read more
Tenant
14th May 2020 (4 years ago)
A UK
I would like to thank Mr. Chidi for trusting us five years ago , when nobody give us any chance in renting a decent house . We had a huge chance with him , and I would encourage anyone to choose this agency , and Mr Chidi. They're going to be greeted by great service , and a wonderful experience. Once again , Thank You Mr Chidi Duru !... Read more
Tenant
5th Feb 2020 (4 years ago)
R Kasi
Very professional and helpful. We definitely recommend this agency!... Read more
30th Jan 2020 (4 years ago)
B De
I had rented a flat in Woolwich area from Samanthajane. From the very beginning of our transaction related to tenancy Mr. Chidi had been very professional and clear in sharing all the details. Discovered some minor issues with plumbing etc after moving into the flat, and these were addressed promptly, in a satisfactory way. Even received a new washer/dryer within 2 days of reporting a drainage issue with the older one. Very impressed with the way Chidi and the agency handled all the issues and concerns during my tenancy.
I have now moved from the property as the term has ended and I am happy with the deposit settlement.
Highly recommended, would love to rent with them in future, if I go looking for another one.... Read more
Tenant
14th Nov 2019 (5 years ago)
S florez
Lovely agency! It was a great pleasure to rent the studio. Communication worked perfectly! I highly recommend Samanthajane to other tenants.... Read more
Tenant
11th Jun 2019 (5 years ago)
H Moreno
Great agency. There are really helpful and give the information correctly. in addition it found a solution to advise customers and of the best property. Finally, they are aware of any inconvenient and do their best to have a comfortable stay in the places that they manage.... Read more
11th Jun 2019 (5 years ago)
B Anthony
I used Samanthajane to find new tenants and they were extremely easy to work with and priced their services fairly and accurately. I would happily use them again.... Read more
Landlord
28th May 2019 (5 years ago)
J gelain
Amazing management, very happy and I will absolutely use them again! Thank you... Read more
30th Apr 2019 (5 years ago)
A F
Professional and trustworthy! Unlike a lot of agents out there, I found this one to offer efficient service, and honest advice with my difficult housing situation.
They always respond to emails and calls immediately and in a professional manner. Since moving to London, I’ve come in to contact within 4 agents - all of which have been highly unprofessional, aggressive and money grabbing thieves. This agency has been the first one that has offered reliable service and don’t try and rip you off.... Read more
17th Apr 2019 (5 years ago)
A Fall
Professional and trustworthy! Unlike a lot of agents out there, I found this one to offer efficient service, and honest advice with my difficult housing situation.
They always respond to emails and calls immediately and in a professional manner. Since moving to London, I’ve come in to contact within 4 agents - all of which have been highly unprofessional, aggressive and money grabbing thieves. This agency has been the first one that has offered reliable service and don’t try and rip you off.... Read more
Tenant
17th Apr 2019 (5 years ago)
T Lambat
Best customer service ever! Chidi helped me a lot and I’m forever grateful. For me it was such a easy process & he was always there every step of the way to answer any questions I had. Missed calls - He called back, Emails - Quick replies, Queries - Answered. For sure I highly recommend this company.... Read more
9th Oct 2018 (6 years ago)
K Lim
Thank you to Chidi and his team for a friendly and helpful service.... Read more
3rd Oct 2018 (6 years ago)
F Sgaia
Very good services and friendly staff, I highly recommend this company.... Read more
19th Mar 2018 (6 years ago)
W T
Very Good service and friendly staff. I bought a property through Samantha Jane 3 years ago and since, they have managed my property. The service is 5 star and I never need to worry about the property or letting issues
because they do that for me...I can never say the same for the well known agencies as they are only for your money and no heart. I highly recommend this company anytime and simply said, i would never had risked and rented my house to anyone from my experience but the company Samantha Jane gave me the confidence to do that again.... Read more
Landlord
25th Nov 2017 (7 years ago)
C G
We recently let our house with Samantha Jane, this was the first time we have been landlords. Chidi and Sam provided a very personal and professional service. They answered all of our questions, found us tenants to fit our timeline and provided us with regular updates on our property. We would highly recommend them and would use Samantha Jane again.... Read more
Landlord
21st Nov 2017 (7 years ago)
I Okoro
Samanthajane Limited did a great service when selling my house, Mr Chidi Duru thumbs up, a job well done, I can't fault your services in the selling of my house... Read more
Seller
8th Nov 2017 (7 years ago)
L Cantini
Me and my partner just moved in, so far I've got to say everything has been amazingly good.
Chidi was great.
Not just saying this, I really mean it.... Read more
Tenant
1st Nov 2017 (7 years ago)
A Jaimes
We've been living in a property managed by Samanthajane Ltd for almost two years now. The service and support received during the last months is incredible, very professional and extremely friendly!... Read more
Tenant
25th Jul 2017 (7 years ago)
L Poli
very good management service! Definitely recommended.... Read more
1st Jul 2017 (7 years ago)
Y paul
we are tenant with samanthajane from last three years. whenever we had any problem with gas, electric or anything else,they respond very quick.Highly recommended!... Read more
Tenant
8th Jun 2017 (7 years ago)
A Morosanu
We lived in one of the properties managed by Samantha Jane for almost 3 years. Every time we had a problem with the washing machine , rear decking or the electrics in the house , they resolved the issues ASAP and professionally.
I would definitely recommend them both as aTenant and a Landlord.
Thank you Chidi !... Read more
Tenant
20th Mar 2017 (7 years ago)
D Ogwo
SamanthaJane Ltd has managed our property over the past few years, this has proven very progressive and positive,comparative to a period when dubious tenants and agents mismanaged the same property, SamanthaJane has done the exact opposite, they have provided the highest standards of professional service. It is evident from their actions that they are passionate about what they do,whilst seeing to it that both the tenant and landlord are served by fair and very efficient means.Samantha Jane Ltd comes very highly recommended.... Read more
Landlord
3rd Jan 2017 (8 years ago)
K Idada
if you are a young black guy trying to make it, you'd be wise to stay away from Mr. Chidi.
He is married to a white woman and thinks that somehow makes him better than you.
He'd ruin your life and give you a ccj for no reason.
No matter how much you clean up a pig, it's always going to remain a pig.... Read more
13th Sep 2016 (8 years ago)
M Boothe
We have been using Samanthajane to find tenants for our property for over 7 years. They have been extremely helpful, going out their way to resolve issues that have arose in the progress of tenants moving in and offering a fantastic service. We will be continuing to use Samanthajane and would not hesitate to recommend their services to other landlords or tenants. Chidi especially has been very friendly and reassuring. The tenants that have moved into our property have all been of a very high standard.... Read more
Landlord
14th Mar 2016 (8 years ago)
P Okoro
Its been a real joy and pleasure to work with Samantha Jane Estate Agents. From initially providing a management service of the property for a period of seven years to marketing and selling the property. We have received an excellent and personal service. And we wholeheartedly recommend Chidi and the entire team at Samantha Jane!... Read more
Seller
22nd Feb 2016 (8 years ago)
P Boateng
Awesome. After experiencing the worse tenant from a very bad agent for many years I was lucky to find Chidi from Chalton Branch. A humble personality who is ahead of his job. The tenant he found for me is very reliable, clean and no repairs after four yrs. ... Read more
Landlord
16th Feb 2016 (8 years ago)
E Steadman
Been renting a property under the care of Samanthajane for almost 18 months now and found it to be a good experience. Main point of contact, Chidi, has always been incredibly helpful and made himself available when needed and always doing what he can to help.... Read more
Tenant
29th Jan 2016 (8 years ago)
A Naz
I was a tenant with SamanthaJane for 6 years and all I can say is that they're excellent. All repairs were timely and courteously dealt with. The main agent has such a bright personality and a passion for property that he really looks after his clients. Highly recommended!... Read more
Tenant
20th Oct 2015 (9 years ago)