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Scott Estates

91 reviews

Closes at 5:30pm

24 Havelock Road Hastings, TN34 1BP

Scott Estates are an estate agent in Hastings. They mainly list properties in TN34, TN35 and TN37. Over the last 6 months, they've listed 0 properties, with 1 currently on the market. They list properties for sale on Zoopla and OnTheMarket.

Opening hours

Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Wednesday 9:00am - 5:30pm
Thursday 9:00am - 5:30pm
Friday 9:00am - 5:30pm
Saturday 10:00am - 2:00pm
Sunday Closed

View all details

Scott Estates Reviews (91)

Have you used this agent?

Sarah

If you use Scott Estates for Block management, please check your End of Year accounts extremely carefully. I don’t want other people to hand over their hard earned money unnecessarily. Our end of year accounts have never been correct and include requests for services that have never been undertaken. Scotts seem to slap on these charges in the hope that we will be daft enough to pay up without questioning them. This year we learned that Scotts paid an invoice 2 years late and the freeholder ended up settling it. This particular invoice has been included in 2 different end of year accounts so we have actually paid for it twice ! We have also incurred over £600 in late charges but we yet to establish what these charges are actually for. We are still trying to correct the year end accounts 2023. We only received the supporting documents under section 22 at the end of September despite us requesting them since January. There are still other issues arising from these accounts that haven’t been resolved. Scotts seem to use us as auditors for the accounts in that they request a random sum for random services ( some of which have never even been undertaken) and rely on us to trawl through the accounts to ascertain the genuine work that has taken place and the correct total due. And this is for accounts that are supposedly certified by them. We have to pay a hefty accountancy fee for the privilege of having to do the accounts ourselves When you do ask Scotts to rectify any errors or action anything they ignore you, or when they do finally respond, they lie and gaslight you. And we are a small block of 3 flats so we don’t need a lot from them. We’ve had water damage to the communal hallway since Scotts took over in early 2020 which still hasn’t been resolved. External repairs finally started to be undertaken this summer, but are now on hold due to ( maybe) unforeseen circumstances. This should have been resolved years ago. Scotts use any excuse going for lack of basic service; COVID, Staff shortages, another flat in the building being behind with their payments. We have lost so much of our spare time dealing with Scotts and it causes unnecessary stress. If you have similar issues with Scotts please don’t give up; get legal advice and take your complaint externally as high up as you possibly can.... Read more

17th Nov 2024 (26 days ago)

J Powell

Absolute shower of a company. They charge service charges for work that they don't undertake. Never ever respond to any queries. Steer very well clear of this mob.... Read more

15th Nov 2024 (28 days ago)

L gregory

The worst service I have ever had the misfortune of having to pay for. They do absolutely nothing for anyone in my building and don't even respond to my emails. Avoid like the plague.... Read more

23rd Oct 2024 (7 weeks ago)

L Lelliott

Great estate agents, they have really helped me since moving in to my property, mel is always on the end of the phone when I’ve needed anything such a lovely lady.... Read more

30th Jul 2024 (19 weeks ago)

M Piper

it’s been over a month now since I have moved into my first ever flat at such a young age. Mel has been so reassuring and supportive throughout the whole process and I wouldn’t have been able to do any of this without her! I definitely will be recommending Scott estate management to friends and family!... Read more

15th Jul 2024 (22 weeks ago)

Mhercie

I will not recommend tenants to rent with this lettings company. I had to terminate my tenancy and it was the worst months of my life. . Not to mention one of them Mel was very rude. Saying things like, ‘well it was your choice’ after they made me go on a fruitless viewing to find a replacement. Also said ‘anytime you call it’s trouble’ because I asked for the rest of my rent to be reimbursed. Miscommunication between themselves as well caused me time and precious resources of back and forth. I did not read reviews before dealing with them, I would have avoided all the stress i went through. Deal with them at your own risk.... Read more

11th Jul 2024 (22 weeks ago)

R Baxter

I recently moved to a new apartment in Hastings, that has been managed by Scott's Estates. I would like to especially thank Mel and Maria, for helping me settle in nicely, with open friendliness, professionalism and courtesy and Mel, Thank you for sorting out Electricians, plumbers etc. To management, you're team are an absolute credit and I would have no hesitation in recommending you're company to others. Keep up the fantastic work. Ross B... Read more

10th Jul 2024 (22 weeks ago)

M YKB

I knew renting a house would be very difficult, but we overcame all these challenges easily thanks to the professionalism of Niaomi and Mel. Many thanks to Niaomi and Mel for their understanding and cheerful demeanor.... Read more

4th Jun 2024 (6 mo. ago)

C Burgess

Thank you so much to the wonderful help received by both Mel and Niaomi! Communications were always friendly and nothing was too much to ask! Myself and my partner now have a much better living situation, we now feel like we have beautiful and safe habitable home, thank you again!????... Read more

19th Mar 2024 (8 mo. ago)

M Ailsa

Niaomi is a fantastic, knowledgable member of staff. Niaomi and the team have helped me throughout the last year and I couldn’t recommend them enough.... Read more

21st Feb 2024 (9 mo. ago)

C Marshall

Highly professional and helpful. Nothing was ever too much to ask and the team always greeted us warmly. Special mention to Mel who made the whole process smooth and enjoyable.... Read more

20th Feb 2024 (9 mo. ago)

N Geraty

Great estate agency! It was mine and my partners first experience together and the process was flawless thanks to the staff but especially Mel! Everytime I called to ask a question she didn't make me feel like I was being annoying and it was very efficient thanks guys... Read more

20th Feb 2024 (9 mo. ago)

L Hepworth

Excellent service provided by Melissa! All phone calls and emails were promptly responded to. My husband and I were greeted by name each time we telephoned, recognising our numbers, making us feel confident and looked after throughout the course of our tenancy. Highly recommend!... Read more

20th Feb 2024 (9 mo. ago)

W Iskandar

Scott's team was great to work with. They came up with some really good housing options and explained everything clearly. I'd definitely think about working with them again.... Read more

20th Feb 2024 (9 mo. ago)

C Dowsett

Fantastic service provided by Mel and the team! From the first phone call Mel could not have been more helpful. We are very happy with the service we have received throughout our tenancy. They are a really proactive agency and always willing to support in any way they can. Highly recommend.... Read more

20th Feb 2024 (9 mo. ago)

Performance stats

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