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© GetAgent Limited 2025
- Truepenny's - East Dulwich
Truepenny's - East Dulwich
Closes at 7:00pm
16 Lordship Lane, East Dulwich, SE22 8HN
'Truepenny's 'An honest and trustworthy person' We specialise in residential & commercial sales and lettings in South East and South West London. Combining the experience of professionals in the property industry, we utilise our extensive network and innovative marketing technologies to bring sellers and landlords together with buyers and tenants respectively. We cover residential areas suitable for professional individuals, couples, group sharing and families alike. Start your search now, register with us for property alerts, or request a free sales or rental valuation of your property.'
Opening hours
- Monday 9:00am - 7:00pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 6:30pm
- Saturday 9:30am - 5:30pm
- Sunday 10:00am - 5:00am
View all details
Accreditations
Truepenny's - East Dulwich Reviews (284)
Have you used this agent?
87%
6%
0%
1%
6%
All (284)
Seller (71)
Buyer (34)
Landlord (30)
Tenant (63)
General (86)
Anonymous Homeseller
Overall really pleasant to work with in the selling process. Always responded very quickly and were proactive about booking viewings. The only area of improvement would be feedback from viewings, I probably only received feedback on 30% of the viewings that took place which left me feeling a little in the dark at times.
Seller
15th May 2025 (7 days ago)
Anonymous Homeseller
Overall, a positive experience. The viewings were good, i don’t think they pushed for the most money, but I didn't ask them too so not really a negative. I do think the post sale service needs a lot of work though - I am the one pushing everything along, and chasing the agent and both solicitors, and more could be done to be more pro active. But the sales process was good overall.
Seller
1st Mar 2025 (12 weeks ago)
Anonymous Homeseller
The agents were good with providing viewings for the property along with prompt feedback.
Seller
28th Jan 2025 (16 weeks ago)
Anonymous Homeseller
Truepenny's failed to get a single viewer through the door during the 5 months it was listed. Not great on communication either. The brochure and pics were fine.
Seller
13th Dec 2024 (23 weeks ago)
Anonymous Homeseller
Great agents, proactive and offer very personal service.
Seller
26th Nov 2024 (25 weeks ago)
D Munckton
I had a great experience renting with Truepenny’s Dulwich, and I particularly want to highlight Chris and his team. From day one, they were responsive and professional. At the start of the tenancy, there were several issues to address, but these were resolved quickly and to a high standard. Whenever a problem arose, Chris took ownership and handled it promptly. I also want to acknowledge the several occasions Chris arranged for help maintaining the garden — this was incredibly helpful. The contractors he assigned were always friendly, skilled, and respectful of my home. The checkout process was also seamless. I highly recommend Chris and Truepenny’s if you're looking for a stress-free rental experience.
Tenant
24th Oct 2024 (6 mo. ago)
H Khan
I highly recommend Kyley at Truepenny’s. She is clear, efficient and gets the job done. I liked her no nonsense approach and her expert advice throughout the process.
19th Oct 2024 (7 mo. ago)
S clark
Poor, don't listen to their clients, doing the opposite to what was discussed. Do not use!
15th Oct 2024 (7 mo. ago)
Anonymous Homeseller
TruePenny’s have been incredibly friendly and responsive. They were a bit over-optimistic on the sale price of my property initially but were proactive in response.
Seller
3rd Oct 2024 (7 mo. ago)
G Brown
Truepenny's in East Dulwich were excellent in every respect. I had two flats to sell and a rental to organise as well. The flats were marketed and went under offer very quickly at above asking prices. They found very good tenants for a short term rent. Sales progression was extremely efficient, with frequent updates. I highly recommend these Estate and letting Agents.
Seller
16th Sep 2024 (8 mo. ago)
D Ellis
I found a flat to rent in Dulwich through Truepenny’s, and they’ve been ace.
Aimee showed me around the flat and I was in safe hands throughout the rest of the process.. Everyone else I’ve dealt with at Truepenny’s has been lovely too. And their process for getting snags sorted is quick and robust.
Tenant
4th Sep 2024 (8 mo. ago)
M Overall
Very positive experience with Truepennys. Friendly, knowledgable and excellent communication through the purchase process. Alex in particular was very open and reponsive.
Buyer
28th Aug 2024 (8 mo. ago)
Anonymous Homeseller
Sold in less than a week with three offers above asking.
Seller
13th Aug 2024 (9 mo. ago)
S Brereton
Kyley showed us around East Dulwich looking at houses for sale and was super professional and reasonable. She listened to our feedback and only showed us houses she knew we would like. She will find you some great houses if your looking to buy in East Dulwich area!!
3rd Aug 2024 (9 mo. ago)
T Emery
Excellent, personable service. Sold our house for the asking price in a week. Didn’t overprice it and helped to move things on with buyers and solicitors. Connor,, Alex, Kyley, Wallace and team were very easy to work with. Would strongly recommend.
Seller
1st Aug 2024 (9 mo. ago)
E power
Overall good agency, Chris in particular was Incredibly helpful and responsive. Thanks.
16th Jul 2024 (10 mo. ago)
Fruitinessa
I had the pleasure of leasing with Alex and Wallace at Truepenny's, when buying my first home. They were excellent agents, warm, and professional. Alex offered insight when viewing the property and had great knowledge of the local area and its community. Wallace helped tremendously also, in speeding up the final stages of purchase and being the link between solicitors. Truely recommend them whether one is selling or buying like I was.
Buyer
1st Jul 2024 (10 mo. ago)
Y Hampson
I have never had an experience to deal with properties in this country but once I met the teams of Truepennys, they made me feel at ease. As a result now I am settling in my country in Japan nicely. I was fortunate to meet nice and efficient people, Conner and Alex particularly. Thank you for your hard work.
19th Jun 2024 (11 mo. ago)
C O'Donnell
Would thoroughly recommend Truepenny's in Dulwich for property lettings/management. Connor, Sarah-Jane & the team have all been fantastic support with a great service offered from start to finish with each of our lettings.
Landlord
13th Jun 2024 (11 mo. ago)
28
We’re lucky to have had Chris as our agent, as he excels in standing for landlords and exploiting tenants. I believe he always does a good job in this regard.
Firstly, the installation of the hobs was delayed for three months after we moved in, and requests for repairs—including blocked garden door locks, room closets, toilet bowls, and kitchen sinks—were not addressed.
Secondly, his harassment caused us significant mental distress and constant pressure, despite my emphasizing that I suffer from mental health issues.
Thirdly, we were forced to pay the second half of our rent over a month in advance, only to be evicted the next day after making the payment, which amounted to 15,000 pounds.
Lastly, the agency deducted rent without discussing it with us and delayed the refund of the excess for a month after we vacated the property. They also attempted to deduct almost our entire deposit.
Tenant
29th May 2024 (11 mo. ago)
T Hound
Would recommend Truepenny's as we experienced an excellent overall service, especially from Alex who was always friendly, helpful and professional, going above and beyond to sell our flat after some tricky issues arising, so we appreciate all his efforts. Thanks... Kevin & Mary
Seller
28th May 2024 (11 mo. ago)
R Wooldridge
Fantastic service and communication throughout the sale of my flat. Connor and Kyley really made this a lot easier for me than I thought it would be!
Seller
20th May 2024 (1 year ago)
C Evans
The lettings team (Aimee and Michael) could not have been more helpful in finding us a property. They were so friendly throughout the whole process and didn’t feel like they were pressuring us or marketing heavily like some of the other agents we registered with which we really appreciated! I also noticed that when arranging viewings they were really firm on boundaries for current tenants rather than trying to get us in ASAP. Something we’ll appreciate in the future when we come to leave our property I’m sure!
20th May 2024 (1 year ago)
Anonymous Homeseller
Excellent team with good communication through. Flat didn’t need to go on the market as offer was made by buyer on Truepenny’s data base
Seller
19th May 2024 (1 year ago)
R Thaw
Had an outstanding experience working with Truepenny's in my search for my first place, especially Aimee, who was really knowledgable, friendly and went above and beyond to help me.
Worked with the 5/6 different letting agents and they really go the extra mile in terms of attention to detail and putting steps in place to make sure that the customer experience is brilliant.
Would highly recommend to anyone!
3rd May 2024 (1 year ago)
C Young
Thank you to Alex and team for showing us our dream flat! The team was very knowledgeable about the property, really responsive to email and a pleasure to deal with :) Thanks for the excellent service!
30th Apr 2024 (1 year ago)
Elizabeth
An exceptional team and great experience. Thank you particularly to Conner, Alex and Wallace in what was a tricky transaction, I couldn't have done it without them and would heartily recommend.
I met with 3 agents and Truepenny's were the obvious choice - they were selling my home, not just a house, great communication, great expectation management and understood both mine and my buyers priorities. Had a buyer in 5 days, all vetted and ready to go. A fantastic experience compared with my buying - thank you again all.
Seller
23rd Apr 2024 (1 year ago)
S McKay
Alex was everything I'd not experienced at many other estate agents! Communicative, informed about every property, sincerely interested in what I needed from the property I was searching for. I've never had a more seamless transaction or relationship when buying a property before. Thank you to Alex and Truepenny's for making my move to East Dulwich a delight. I can't recommend Alex highly enough.
Buyer
18th Apr 2024 (1 year ago)
L Chatto
Great service from Chris, helping us move into our property early in order to make it possible and arranging a clean at short notice ahead of the move. Highly recommend!
8th Apr 2024 (1 year ago)
Anonymous Homeseller
Very nice people. Sale in progress hoping for completion
Seller
14th Mar 2024 (1 year ago)
S Pulido
Aimee provided exceptional service right from the beginning, which was of paramount importance to us. Her presence has been a tremendous source of comfort, and her guidance has been invaluable in going though this complex process. Her expertise and knowledge played a key role in making the entire experience successful. We are extremely grateful for the outstanding service that Aimee offered us and we would highly recommend her to anyone who needs help with their property. We were fortunate to have discovered Truepennys during a challenging time, especially after having had negative experiences with other state agencies in the past.
11th Mar 2024 (1 year ago)
V Bazo
Website is useless
10th Mar 2024 (1 year ago)
K Yearsley
First class experience from start to finish. Completed in 8 weeks from initial viewing over Christmas period which is going some, thanks to the brilliant informative team at Truepennys.
Buyer
1st Mar 2024 (1 year ago)
S Alice
Excellent communications and service from Chris, my property manager. Would highly recommend.
Landlord
24th Jan 2024 (1 year ago)
T Murphy
Thank you 'Team': From arranging viewings, Vetting tenants, legal considerations, inventory checks, money deposits / rental funds to securing signed contracts. Your abilities to listen, respond, lead, accommodate questions and requests, have made the experience fully worthwhile.
Special thanks to you Sarah-Jane, Conner, Jamie and the rest of the team.
Kind regards
T.M
Landlord
23rd Jan 2024 (1 year ago)
N Hudson
Great estate agents. Kay was extremely helpful and kind. Highly recommend!
3rd Jan 2024 (1 year ago)
A M
I have been using the services of True Penny to manage my rented property. I am very happy with their services as they are always communicative of any issues and keep/advice on best course of actions when needed. I have had the pleasure of engaging with Chris and Thea on many occasions and always found them to be informative and helpful. I feel quite relaxed knowing that my property is being looked out for by a competent team and would highly recommend them to anyone looking for such services.
Landlord
14th Dec 2023 (1 year ago)
H
Valencia has been our property manager with Truepennys and has been consistently helpful and professional. We knew from the start we were in good hands with her, she answered all our emails and queries promptly and went the extra mile in arranging contractors and overseeing the process of new tenants moving in. Highly recommended
Landlord
12th Dec 2023 (1 year ago)
T D
We had an exceptional experience with Truepenny's. Alex and Connor were very knowledgable and knew the area very well. They showed passion, professionalism and were very down to earth in their approach. Wallace then saw the process through to the end and communicated very well and ensured things were always on track. Highly recommend them to anyone looking to sell their property.
Seller
30th Nov 2023 (1 year ago)
D Sparkes
Decent firm, dealt with Alex, Wallace and Anna who was particularly helpful. Would recommend.
27th Nov 2023 (1 year ago)
A Coward
Truepenny's have been an excellent estate agent. Incredibly responsive and quick to deal with any issues we have faced as tenants
Tenant
27th Nov 2023 (1 year ago)
K Smith
So happy with the house Kyley found for us off market!
Buyer
23rd Nov 2023 (1 year ago)
H Hafenrichter
I used Truepennys for the sale of my property and would highly recommend them. Connor and Wallace were incredibly professional and communicative throughout. A pleasure to work with!
Seller
23rd Nov 2023 (1 year ago)
A Newman
Thanks Connor, Kyley, Alex and Wallace for your patience, loyalty and finding us a buyer and helping to smooth the sales process. Recommended!
Seller
22nd Nov 2023 (1 year ago)
J Patel
I have used Truepenny's Estate for the past 10 years as letting agents for my properties in East Dulwich se22 8hj and have a really had good service . But this time i have received an excellent service from Ms Astha Patel . She has dealt with all the admin paperwork required promptly and delivered hard copies of the various documents when requested . Excellent addition to the truepenny's wonderfull staff in East Dulwich .????
Mr J Patel
( Not being biased here at all , credit where credit is due )
Landlord
22nd Nov 2023 (1 year ago)
S Coppard
Really, really great - Alex, Wallace and Anna were fantastic - thank you! Would definitely recommend
19th Nov 2023 (1 year ago)
K rogan
Sarah-Jane Deakin has been of great help, always fast and efficient with any requests
19th Nov 2023 (1 year ago)
A Chan
We had a great experience working with Truepenny's and Kyley in particular. Throughout the whole process, we really appreciated her candour and care and in particular, are really appreciative that she gave us advice which put our interests above her own. Truepenny's agency are a place of integrity and for that, makes them a rare find. Would happily recommend them to all!
19th Nov 2023 (1 year ago)
Rachel
Definitely recommend Trupenny's , good communication throughout, great service. Thanks to all in the team.
15th Nov 2023 (1 year ago)
B Quick
Trupennys have been a great real estate agency to deal with.
Chris and Thea have been a dream to deal with and all issues have been sorted out on such quick time.
Great property managers.
Thanks
Landlord
13th Nov 2023 (1 year ago)
M Giles
Super service from Sarah-Jane. Always happy to go above and beyond which is a great sign of a great service.
10th Nov 2023 (1 year ago)
S Colvin-Rowley
Kyley, Connor and Wallace were incredibly helpful throughout our whole selling process - efficient, professional and proactive. Would highly recommend this estate agent for property sales. Sarah
Seller
9th Nov 2023 (1 year ago)
S S
Fab experience buying a house. Alex was really great and once the offer was accepted Wallace saw the sale through. Smooth process, friendly, responsive. Would definitely recommend.
Buyer
7th Nov 2023 (1 year ago)
H Wells
Good experience with the Truepenny’s East Dulwich team.
Kylie, Wallace and Anna were all great!
18th Oct 2023 (1 year ago)
Sasha
Truepenny have consistently been an organised, well run estate agency for the many years I've been using them and I have no hesitation in recommending them. Ryan, Sarah-Jane and the rest of the team, big thumbs up! Thank you. 5-star.
1st Oct 2023 (1 year ago)
N Bevan
Chloe and the team at Truepenny's were incredibly helpful all through the process of arranging viewings to securing my rental contract. This was the case despite a few unseen challenges outside of their control - they communicated everything to me in a fast and effective manner and even rang to check up after my first few days in the property.
Tenant
28th Sep 2023 (1 year ago)
J mighty
Mario and his team were amazing, helpful, efficient, clean and organised. They went above and beyond and treated this house like it were their own.
I don’t have the words to express how highly I recommend both Mario and his amazing team.
If I were rating them out of 5 stars I would give them 6.
27th Sep 2023 (1 year ago)
N Forsythe
Easy, honest, and straightforward. Alex was a pleasure to work with.
14th Sep 2023 (1 year ago)
Frankie
Came across one of THE most arrogant and rudest salesman I have ever encountered working for this company. Seemed to forget he was just that, a salesman with a massive ego (and not a particularly good salesman)!! Wouldn't have anything further to do with these people and certainly wouldn't recommend! One star is one too many!!
26th Aug 2023 (1 year ago)
Anonymous Homeseller
Great experience selling through Truepennys Lordship Lane!
From beginning to end the team worked HARD on this transaction as we had two first time buyers pull out due to economic conditions. Despite this, Alex, Wallace and Connor were consistently on hand to offer guidance and support which was very much appreciated.
Communication was good and it was always easy to reach someone which makes all of the difference.
Super friendly and supportive team that I would highly recommend!
Seller
22nd Aug 2023 (1 year ago)
T Buchan
Really appreciated working with Connor. We had a couple of hiccups at the start but we were able to resolve these with Connor in a professional manner.
In addition, Truepennnys sold our house quickly in a tough market. I felt they had level of competence not often found in this area.
Seller
16th Aug 2023 (1 year ago)
Saskia
Been a pleasure working with Kyley at Truepenny’s as a buyer. Clearly very experienced in area, always attentive and responsive and very much understood my needs as a buyer pairing me up with some great places!
Buyer
16th Aug 2023 (1 year ago)
A Kaul
It has been an absolute nightmare dealing with Truepenny’s. My brother and I were looking to rent a place through this agency and the whole process from signing a tenancy confirmation to the reference checks was terribly stressful.
Firstly, despite agreeing on an amount for the rent, we were sent a tenancy confirmation letter to sign which was £50 more than what was confirmed. We spent days going back and forth where they tried to get more money out of us and when we refused and threatened to pull out, they accepted our initial offer. Pure greed.
Another hugely concerning fact was that despite us sending the holding deposit and finishing the referencing checks, we are informed the day before the move-in date that the landlord decided to remarket the place (while our holding deposit was with them!!). Communication was extremely poor throughout and no reasons were given at all for why that happened. Absolutely criminal. It really proves why estate agencies need to be regulated and kept on a leash.
I highly recommend avoiding this agency and renting through someone else. You have been warned.
Tenant
23rd Jul 2023 (1 year ago)
I CHAHO
They have a great home to rent
Landlord
9th Jul 2023 (1 year ago)
Anonymous Homeseller
Good communication throughout the process and flexibility with viewings
Seller
23rd Jun 2023 (1 year ago)
T Mehmet
We couldn’t be happier with the service we received from Stacey and her team. We excepted an offer from a buyer at the beginning of our journey, but unfortunately fell through a number of months down the line. By this time there was a downturn and things got difficult. This did not deter Stacey and her team from putting in 100% effort to get another buyer for us. Their hard work has paid off as we have now completed on the sale. So a big thank to everyone at Truepennys for all your hard work.
Seller
17th Jun 2023 (1 year ago)
A Ellis
I thoroughly recommend for your next property search. I had a great experience but huge thanks to Kyley for making a very daunting time so easy and she was always kind, funny and attentive to our needs. She really listened to our requirements and I believe she really cared that she found us the perfect place. Thank you!
16th Jun 2023 (1 year ago)
C House
Amazing service received when looking for our new home. Kyley was particularly helpful, always on hand to answer any questions we had and very professional
15th Jun 2023 (1 year ago)
G Rogers
A great estate agents, in particular Kyley who I can always rely on to find my next dream home.
15th Jun 2023 (1 year ago)
C Fox
I had a fantastic experience selling my property through Truepennys. Throughout the whole experience the whole team were excellent especially Kyley who was just superb, a very experienced agent , knows the local market so well and really guided us through every stage of the process. I would highly recommend Truepenny's and definitely use them again.
Seller
15th Jun 2023 (1 year ago)
Bob
They are quite unpleasant to deal with. Particularly Kylie, I will move on and sell my Property with another local agent.
Seller
15th Jun 2023 (1 year ago)
J Kingdon
A daunting move after 45 years in the same property was made a lot easier with the help of the pleasant and friendly team at East Dulwich. They were very approachable and responsive and we were very satisfied overall with the service provided.
12th Jun 2023 (1 year ago)
C McA
Customer service and Passion!
Connor his team were amazing; I was torn between Truepennys and another agent in SE22, I am so glad I chose them. You really can tell them apart from your typical money-focused estate agents! Connor Wallace Jamie and Alex! Thank you everyone for selling my house with compassion and achieving over asking price!
Seller
8th Jun 2023 (1 year ago)
J Williamson
Amelia and the team were super helpful and efficient throughout the sale process - would highly recommend ????
Seller
7th Jun 2023 (1 year ago)
G Photography
We have been providing photos and floor plans service for Truepenny's Dulwich (and Brockley) branches for over a year now and they have been absolutely brilliant. The team is a pleasure to work with and always friendly and professional. Highly recommend them!
5th Jun 2023 (1 year ago)
B Stacey
As a landlord, truepennys were professional and courteous to deal with. Matthew was my main contact and he was also friendly, helpful and easily contactable, returning calls quickly when necessary. Would recommend Matthew and the Truepennys team to landlords and tenants alike.
Added 05/06/23 - have just sold flat with Truepennys - again excellent service from Connor, Alex and Wallace. Thanks v much guys - A1 excellent service. Calls always answered, queries dealt with rapidly etc.
Seller
5th Jun 2023 (1 year ago)
S Townshend
We had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates.
Alex in particular did a stellar job with the viewings at a challenging time in the housing market (early January) and we sold within a week and a half of putting the house on the market.
We highly recommend Truepenny's and would use them again in a heartbeat.
Seller
30th May 2023 (1 year ago)
Anonymous Homeseller
We had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates.
Alex in particular did a stellar job with the viewings at a challenging time in the housing market (early January) and we sold within a week and a half of putting the house on the market.
We highly recommend Truepenny's and would use them again in a heartbeat.
Seller
30th May 2023 (1 year ago)
C rampelli
Thank you, Kyley, for all your help during my house search. Your knowledge of the area (street by street) and your down to earth, honest, and realistic approach is an invaluable asset.
25th May 2023 (1 year ago)
E Millis
Alex, Wallace and the rest of the team at Truepenny's Dulwich provided a fantastic service for my first property purchase. They were always easy to communicate with, were really accommodating and helped make it a smooth process. Would highly recommend them. Thanks guys! :)
Buyer
18th May 2023 (2 years ago)
M watson
Excellent!
The team dealt with both our sale and purchase.
They got the balance just right between understanding the market price and the property value.
Very impressed!
Seller
13th May 2023 (2 years ago)
D Hayes
Very happy with Truepenny's. Whilst some delays in purchase, none the fault of the agency, and they were friendly and professional throughout
Buyer
27th Mar 2023 (2 years ago)
M Tahanan
Five Star Agents and Agency
We recently purchased a property with Truepenny's help and guidance. As first time buyers we had a lot to learn and they were always there to help us with the process.
They helped us negotiate the price, get the right people to do the surveys, etc. and we're truly thankful to them for their patience and professionalism.
Personally what I really like about Truepenny's is that they did not look the sale as a pure financial transaction and they stood along side us all along. Also when we finally purchased the property they were very kind to offer us their help to find builders and they even kindly accepted to keep our keys for us while different builders come and go.
They have been the best and we were really lucky to have found them.
Wish them all the bests and we definitely stay in touch
Buyer
22nd Feb 2023 (2 years ago)
M Benson
Sarah was super helpful, friendly and approachable. She answered all our queries with confidence and had a bubbly, down to earth demeanour. Thank you, Sarah!
21st Feb 2023 (2 years ago)
R McClelland
I've used Truepenny's a few times simply because they seem genuinely interested in offering decent service. They've let a couple of my properties on numerous occasions and have always been "on the ball" which is very much appreciated. Many thanks to Connor and his team for their diligence and professionalism!
Landlord
9th Feb 2023 (2 years ago)
T ND
We listed our flat and started looking for a new home late last summer…unaware we were just weeks away from this really turbulent phase for the housing market. I’m glad we were with Truepennies because - as a local independent - it was clear from the off that they had so much understanding of the area. They didn’t just list our flat, they helped us find our new one, too. Everyone in the Dulwich office is so friendly and helpful and they really listen to you, so they know exactly what you’re looking for. Our sale and purchase had some added layers of complexity and I have to say that it was all resolved amicably, largely thanks to Wallace’s uncanny negotiating skills. I strongly suspect birds in trees have to hold on tight when he walks by! But seriously, Wallace, Connor, Alex and Erika and everyone else behind the scenes make up a great team, and I feel very lucky to have gone through this process with them. Thanks, Truepenny’s.
Seller
9th Feb 2023 (2 years ago)
P Pak
I’ve had the best experience with Truepennys, especially Sarah who has been extremely helpful throughout every step towards renting a flat. She has communicated with me clearly, promptly and professionally and provided the best support with the whole process!
Tenant
2nd Dec 2022 (2 years ago)
O Robinson
Very helpful and expert staff here. They helped me sell my property during the most challenging market turmoil since the 80s. And at the lowest fee out of 5 agents I spoke to originally. I didn't choose Truepennys on the low fee alone, but more on their enthusiasm and trustworthiness. I'm satisfied I made the right choice. Marketing commenced in the last week of June 22 and the sale completed 21 Oct 22.
Seller
9th Nov 2022 (2 years ago)
S Tuk
The agents are all lovely, we popped in one day to register when our property with Foxtons fell through. Within the same the day, we had a viewing and put an offer in the next day. The moving process was straightforward and we were kept in the loop with the lettings agent and the landlord through the whole process. Thanks so much!
Tenant
4th Nov 2022 (2 years ago)
A Mshvildadze
Professional service! Nice agents with very good attitude towards clients. Highly recommended.
30th Oct 2022 (2 years ago)
I here
I used to let my place through these guys for years. They were great but sadly got worse when their staff left. I sold through them recently and they were really really poor. They made a lot of mistakes and I just felt like they didn’t really care. They seem shoddy and unprofessional. I wouldn’t recommend them.
Seller
19th Oct 2022 (2 years ago)
B
Truepenny's are really great. Everyone I have worked with in the office has been great. Most recently Chris who does the management service for my rental property is excellent - very responsive and always gets things sorted and a good guy. I have also had very good dealings with Conor in helping with sales and lettings. They come across as authentic, polite and honest people and professionals, and avoid some of the behaviours that other estate agents dont always have a good reputation for.
Landlord
14th Oct 2022 (2 years ago)
F Burrell
My boyfriend and I recently rented a property through Truepenny's and Chris was super helpful during the process - he made the move a lot less stressful and responded quickly to our requests. Thanks Chris and the team!
Tenant
13th Oct 2022 (2 years ago)
M Canham
Really enjoying working with Sam El Jani at Truepenny's . She by far the best management agent I had. Previously all management agents have acted like 'postboxes, just taking the tenants' query and passiing it on. Sam is proactive and really works to solve the problem
Landlord
4th Oct 2022 (2 years ago)
P Nurse
Being a leaseholder of a rented flat it is imperative that one has the reliable and professional trusted service of ones agent.
Sam El Jani has and continues to provide an excellent service for which I am extremely grateful.
Landlord
3rd Oct 2022 (2 years ago)
A MCN
Excellent experience with Truepenny's Estate agents. Sam El Jani is my agent and she has consistently been communicative, consistent, gives great advice and goes above and beyond in ensuring she is acting in my best interests. A pleasure to work with.
2nd Oct 2022 (2 years ago)
H K
Thank you to Connor, Alex and team for helping us sell our house. And to Wallace as well, for getting us over the line!
Seller
2nd Oct 2022 (2 years ago)
K F
We had an excellent experience with Truepenny's as the estate agents on our house purchase. They were very communicative, kept us updated on all important information/milestones and helpful in responding to our queries in a timely manner. Big thank you to Wallace and his team for all of their support throughout our process.
Buyer
28th Sep 2022 (2 years ago)
A Burgess
I was so impressed with Truepennys who have recently sold my house in East Dulwich. They were quick to come round and value my house. They immediately thought of someone who they knew would love my house and the next day Alex came round to view the property ahead of time. He was very enthusiastic about our house and most definitely shared this with the perspective buyers. We got an asking-price offer within hours and didn't have to go on the market. They still followed up with photos and floorplans but we couldn't have been more delighted with the speed and professionalism everyone showed. Once the offer was accepted Wallace was in charge of all the admin to get the deal done. He was always available to check how the chain was going and made a huge difference in getting the completion date we wanted. I wouldn't hesitate to recommend Truepennys if you are thinking of selling your house.
Seller
28th Sep 2022 (2 years ago)
R Spencer
The whole team at Truepennys East Dulwich were brilliant, especially Connor and Wallace. They gave us sound advice, were very quick to respond to queries and were patient with us!
23rd Sep 2022 (2 years ago)
M Napier
Excellent service
19th Sep 2022 (2 years ago)
N Bernard
Truepennys in Dulwich are brilliant to deal with and would recommend time and and time again. Olivia Whalley in particular is stellar; diligent across the board and an absolute delight to work with!
16th Sep 2022 (2 years ago)
C calbraith
Thank you to Alex and co for helping me through what was an emotionally difficult sale. For your sensitivity, kindness and excellence. I wouldn't hesitate to recommend x
Seller
9th Sep 2022 (2 years ago)
D Meyer
Olivia and Alex were very helpful and patient while we arranged our first let since moving from Canada. Would highly recommend!
Landlord
8th Sep 2022 (2 years ago)
G H
We recently sold our house through Truepenny's.
They greatly helped us out at short notice. We were up against a deadline to sell and had started the process with another agent who unfortunately appeared to have unforgivable shortcomings.
The Truepenny's team, on the other hand, were consistently professional, competent, effective and pleasant.
The process wasn't without its challenges, as a first buyer pulled out due to funding issues. In the end though, we sold our house, over the asking price, in a challenging market. From accepting the second offer, to completion, was just over 6 weeks.
All much appreciated and recommended.
Seller
5th Sep 2022 (2 years ago)
M S
Superb, professional, yet very approachable service! A real gem amongst London estate agents (if you know you know). It was a lovely experience dealing with Olivia. Nothing was too much trouble and she was very helpful every step of the process of renting the flat. Highly recommended!
Tenant
27th Aug 2022 (2 years ago)
L Herranz
It has been great to work with the team so far - Olivia has been super helpful in getting us sorted with a flat!
Tenant
25th Aug 2022 (2 years ago)
A windsor
From the initial search for a location, and contract signing, to the departure at the end of contract, Truepenny's have been very professional, and trustworthy. They are quick to respond to any queries, and have always been able to advise on any questions throughout my experience with them. In particular the consultant Sam El Jani has been exceptional with her efforts over the past few months, helping me through a difficult situation. She went out of her way to help me out in dealing with the end of contract and with my search for a new property.
If you're looking for reliability and confidence in an estate agents truepenny's are at the top of the tree.
Tenant
16th Aug 2022 (2 years ago)
F Annemans
Sam at Truepenny's is a delight to work with! Great communication, quick turn around on resolving issues and always friendly.
13th Aug 2022 (2 years ago)
D Dunne
I had a complex situation and the team were a great help! Sarah Jane was incredible :)
11th Aug 2022 (2 years ago)
Pat
Truepennys team at East Dulwich are just the best. They are all professional, trustworthy and friendly. I liaised mostly with Alex, Connor and Wallace and they all helped me in so many ways throughout the sale of my flat. Wallace was an amazing help as head of client liaison. He dealt with queries before they became problems. Nothing seemed to be too much trouble. The same can be said for Alex and Connor. They marketed my flat so well that I had an offer I accepted within a week! They also arranged for me to see properties I might want to purchase. As a result of their excellent service I have recommended them to others. Thank you team and all the other great workers I met at the East Dulwich office. You are just great. PB SE23.
Seller
7th Aug 2022 (2 years ago)
P Hunter
Brilliant service. Very thorough throughout the whole process, keeping us well informed and connected to the seller of the house we were buying. Couldn’t recommend Truepenny’s highly enough,
Buyer
6th Aug 2022 (2 years ago)
P Patel
Great service from the team in Dulwich!
Thank you for all your help
5th Aug 2022 (2 years ago)
C Douglas
Worked with Sarah on a recently property let - Sarah and the team guided through the process amazingly, she was able to field all queries with ease and went the extra mile to complete with a tight deadline looming,
Can not thank her and the team enough for all of their work!
Landlord
4th Aug 2022 (2 years ago)
S hughes
Truepenny's were acting for the other party in the transaction but I very much appreciated the help they gave me. They answered my questions, provided contacts for professional advice and arranged visits all very efficiently. They were also very helpful in smoothing the process to completion.
Buyer
2nd Aug 2022 (2 years ago)
E Jones
We have recently started renting a property through Truepenny's dealing with Sam and have found her service professional, polite and quick to respond to any questions/queries.
Tenant
1st Aug 2022 (2 years ago)
F Sarp
I would give less points if I could. Stay away if you don't want to be disgraced with your money.
28th Jul 2022 (2 years ago)
J Lucy
Had a brilliant experience with Alex and the whole team at Truepenny's.
Alex was so helpful and knowledgeable throughout the process and helped us secure our dream home! Would not hesitate to use again!
21st Jul 2022 (2 years ago)
V Yip
Trupenny was recommended to me by another friend to let out my property, which was successfully let out in April.
Sam El Jani has been my key property manager right from the beginning. The whole process has been extremely positive right from the beginning. For me, the most important of all is the continuous communication AFTER the property been let. With Sam, that is exactly the case. She has been updating me for any issue or queries with the tenants. Everything appear to be resolved within a good timeframe, and I did not receive much complaints from my tenants either.
It is an all-round very positive experience from Trupenny. I would also highly recommend Sam as well.
20th Jul 2022 (2 years ago)
H Lowe
Alex, Wallace and the team at East Dulwich helped us find and complete on our dream home. From the get-go they were the most approachable and welcoming agent. They showed us options which were relevant and in-budget, they never rushed us and gave us space to chat. They called us about the home we bought before it had even gone on rightmove. They were supportive of though every step of the buying process and kept us updated throughout. Cannot thank them or recommend them enough!
19th Jul 2022 (2 years ago)
A B
For first contact through the somewhat lengthy journey to completion Truepenny’s we’re excellent. Good communication and help with any issues I raised. Friendly team. We felt totally comfortable and confident that the team would deliver. They did. Thanks.
15th Jul 2022 (2 years ago)
C B
Excellent service from start to finish! The entire team (Connor, Alex, Olivia, Wallace and Jamie) were all fantastic to work with - there was great communication during all stages of the sale process, they took the time to learn about my property and had it sold within a few days of being on the market. Having previously listed with another agency who treated my property as just another listing and got barely any viewings over 3 months it was wonderful to find an agency that still has customer service at the core of their business. I would definitely recommend to anyone looking to sell in the East Dulwich area. Thank you to the entire team for all your hard work!
14th Jul 2022 (2 years ago)
J Moss
By far the best agents I have dealt with in the last five years I have been renting, thoroughly recommend. Sam who looks after Lettings has exceptional customer service and has helped us tremendously. Extremely professional, polite and always looking for a solution to solve a problem, outstanding. Thank you!
13th Jul 2022 (2 years ago)
C Kollros
Great estate agent in South East London! The whole team is super efficient and provided first class service even after our purchase was completed. Big shout out to Wallace and Sam, who went the extra mile to help us out with a boiler problem. Larchwell Estate provided quick help and good value for money! Many thanks to everyone at Truepennys!
12th Jul 2022 (2 years ago)
S Bryant
We have had a wonderful experience with Olivia Whalley Property Consultant at Truepenny's. She communicated with us quickly and professionally throughout the rental process. Olivia was able to address all of our questions and arrange all of the administrative details seamlessly.
9th Jul 2022 (2 years ago)
S Pritchard
I have been with Truepenny's for a few years now and they are absolutely brilliant. They are really responsive and very knowledgeable about all things property management. Sam manages my property on a day-to-day basis and I could not sing her praises loud enough. Thanks guys for everything.
8th Jul 2022 (2 years ago)
T M
I recently sold my house with Truepennys. They make a great team: professional, determined, supportive and friendly. I highly recommend using them.
7th Jul 2022 (2 years ago)
E Wheeler
Cannot recommend highly enough. An extremely professional and friendly service and made the wick sale of my East Dulwich flat seamless and stress free. Excellent marketing. Huge thank you to Conor, Wallace and all the team. Best estate agents I have ever used and great to work with an independent business that sets the standard!
5th Jul 2022 (2 years ago)
R Bent
I am very pleased with the service I received from Truepenny's! They were quick to respond to emails and kept me well updated on the process.
4th Jul 2022 (2 years ago)
Anonymous Homeseller
My husband and I have been very impressed by the professional yet friendly service we have received from Connor Brewer at the East Dulwich Truepenny’s branch. Having set up an appointment, he turned up punctually at the agreed time. We found him to be courteous and he was very knowledgeable about other local properties. Interestingly he also expressed a clear view on the optimal layout of our property to maximise the sale price. He later returned the valuation to us promptly. Having taken on board his comments we are currently reviewing all the options available to us with respect to our property. Although we are still to make a final decision, we feel confident Connor acted in our best interest at all times. When we feel it is appropriate for us to sell our property we will have no hesitation in going back to him. Based on our interactions with Connor we are happy to recommend Truepenny’s.
AM, Herne Hill SE24
Seller
22nd Jun 2022 (2 years ago)
M Thomas
I was very happy with the service received from Truepennys. I found them professional, knowledgeable and honest throughout and my property was in good hands. They have a well deserved, good reputation in the area and dealt with my queries efficiently. I was very happy with how quickly they moved from signing the contract to booking in viewings and I would definitely recommend.
18th Jun 2022 (2 years ago)
Anonymous Homeseller
Truepennys have been very easy to work with and have a genuine interest in their clients. I found their area and industry knowledge spot on and they had a great network of potential buyers. They were reliable and trustworthy and very polite and affable. I would definitely recommend.
Seller
18th Jun 2022 (2 years ago)
S Azzi
I am very happy with Truepenny’s property management service. In particular, Sam at Truepenny’s Dulwich has done a fantastic job of managing my apartment over the last few months, dealing with any issues that have come up promptly and effectively every time. Thank you for all your help!
17th Jun 2022 (2 years ago)
E Shone
We recently had a security issue when a shared gate lock broke. Sam El Jani was polite, calm and understanding when I called the office and she sent someone to resolve the issue and fix the lock the next day. We feel safe again and are very happy with the service provided. Thank you.
Tenant
10th May 2022 (3 years ago)
L Toscano
Sam from Truepenny's was helpful, knowledgeable and kind throughout the process of securing our flat and moving into our new home. Sam has been a pleasure to deal with and has made the process a lot more seamless! Would highly recommend Sam and Truepenny's!
Tenant
10th May 2022 (3 years ago)
A Porcedda
Olivia and Jamie have been lovely and ready to help, professional and friendly. Finding a rental property in London is such a stressful process and we’re delighted to have found them!
Tenant
5th May 2022 (3 years ago)
S Bennett
I'm glad that we chose Truepenny's to sell our home in East Dulwich. It was a difficult decision to sell after living here for 22 years, but the understanding, patience and support shown by Connor and Alex was really appreciated, in what was an emotional time for us. Wallace helped through the exchange and completion, , and he was always on hand and extremely understanding. The helpful, professional and empathetic style of them all, together their personable manner made such a difference to the whole experience and I really felt they cared about what we were going through.
Seller
3rd May 2022 (3 years ago)
M Pritchard
I have recently sold my flat thanks to Connor, Wallace and team. From the beginning, they have been friendly, approachable and prompt communicators, keeping me informed every step of the way. The sale process was very efficiently guided by Wallace, who was fantastic at keeping things moving and keeping my stress levels down! I can't recommend them highly enough and wouldn't hesitate to use Truepenny's again in future.
Seller
25th Apr 2022 (3 years ago)
S Nash
We used Trupennys for sale of our flat and although the sale has subsequently fallen through (through no fault of agent) we have found Trupennys to be a very good agent. They are very responsive, transparent, good value, fair and reasonable in their contract and pricing, they understand local market, their photos and adverts were of a high quality, they pitched the pricing well (we had two offers in quick succession through them). Their post sale team were very knowledgeable and worked hard in timely manner to queries raised.
Seller
21st Apr 2022 (3 years ago)
S stanford
Sold our house through a different estate agent’s, purchased a property through truepennys. The service and care we received from truepenny was far far superior. Truepenny kept us informed and notified us all along the way
Buyer
11th Apr 2022 (3 years ago)
K Stirling
It can sometimes feel as a tenant that you aren't given as much respect as Landlords or those buying/selling properties, and this can be challenging when you've looked after a property like it's your own. However, it really felt that Truepenny's did what they could to accommodate and respect us as tenants, especially following an end of tenancy contract/notice period dispute we had linking to an old estate agent that our tenancy had begun under. Special thanks to Sam and Connor who showed levels of empathy and compassion for our situation and for their work in helping to resolve it!
Tenant
30th Mar 2022 (3 years ago)
Sharon
I would caution against going with TruePenny’s. We experienced poor service from start to finish, a lack of compassion and very slow action. We moved in with several faults; broken chairs, fridge did not hold temperature, temperamental oven, unhinged toilet. The blinds snapped off the main living room and was not fixed for our entire tenancy.
Despite multiple correspondence on the fridge, this was not escalated and I spent lots of additional money as produce went off - no one cared. All in all, avoid! There were no rent reductions in spite of the numerous issues. Really awful and not the level of service you would expect for the rent.
Tenant
27th Mar 2022 (3 years ago)
W Child
TruePenny’s are the first ever Estate Agent that I dealt with. I can only compliment Ryan the owner, and the agents, for their professionalism and promptitude in dealing with my questions and enquiries and in a sense, explaining things to me that I had no idea of or, didn’t know how to go about.
I’ve come across a variety of individuals working and representing Truepenny’s who have always made me feel at ease and offered a seamless experience.
It has been a great experience throughout and overall even when my own expectations may have been slightly above standard and rather demanding.
Sad to say goodbye to all at TruePenny’s and wishing you all, all the best.
23rd Mar 2022 (3 years ago)
M Ng
We got to know Wallace during the very drawn out process of our flat sale. He's absolutely brilliant at what he does and we'd like to thank him for his hard work in moving things along between all parties.We'd like to extend our thanks also to Connor, Alex and Olivia who dealt with the initial viewings and were professional, knowledgeable and friendly.
Seller
1st Mar 2022 (3 years ago)
Z Stear
Very pleased with the service I have received from Truepenny’s while selling my flat. Connor, Wallace, Rian and the team have been helpful and professional throughout and would definitely recommend using them.
Seller
18th Feb 2022 (3 years ago)
Carol
Jamie was superbly helpful, friendly and approachable, and really supported me through the process to secure a new flat to let.
I could rely on him to keep me updated regularly, call me when he said he would, and he even let me know where things were up to if he didn't have solid news for me yet, helping me to manage my expectations. He provided a brilliant level of customer service that is simply rare to find!
I'm sure his clear, transparent communication would be a very welcome help to everyone, as moving is always a stressful and complicated process. Personally, I'm neurodivergent and I massively rely on good clear information to navigate what's going on, so his personable approach helped me probably more than he realised!
The only reason I'm giving 4 stars instead of 5 is because some communications with Truepenny's once things were out of Jamie's hands were harder to navigate. But all in all, everyone I spoke to was friendly, it all got sorted in time, and I'm now enjoying my lovely new home :)
Tenant
17th Feb 2022 (3 years ago)
D Dennis
5 stars to Connor and the team, Alex was a great negotiator. By far the best experience with an estate agent that has a independent approach that achieved me not only the best price but within a few weeks. Connor was fantastic!
Seller
17th Feb 2022 (3 years ago)
E Bernie
Olivia from Truepenny's was super helpful, supportive and friendly throughout helping us secure our flat. Finding a flat can be really stressful, but she made the process a lot more seamless and was great with all communication with us. Would highly recommend her to others!
Tenant
15th Feb 2022 (3 years ago)
M O'Brien
Sam at Truepenny’s has been my property manager for a couple of months now and has been fantastic in assisting with me with my queries. She’s been extremely friendly and welcoming as well responsive and agile to what I need.
Landlord
26th Jan 2022 (3 years ago)
C bowler
We have recently started carrying out maintenance works for this letting agent for the previous 4-6 weeks and have found them very professional efficient.
working with people like Sam makes our job easy and enjoyable, her bubbly personality and professionalism makes for a very good working relationship, she is efficient hard working and always putting customers clients first, looking forward to continue working with Sam and the team at Truepenny's moving forward.
26th Jan 2022 (3 years ago)
E Finneran
As a tennant in one of the rental properties I must say it has been an absolute pleasure to be "looked after" by Sam. Her friendly professionalism really gives a feeling that no task is to big or too small. Dealing with someone like her really offers peace of mind which is a vital component when it comes to your home. Can't praise her enough.
Tenant
20th Jan 2022 (3 years ago)
A Tena
Very happy with Sam El Jani from Truepenny's, who is very proactive, professional and has a hands on attitude when issues appear. I wasn't very happy with them due to issues in the flat I rent until she took over the last property manager. I explained the situation to her and now I have changed my mind and feel someone cares about and tries to make things right and fair.
Tenant
19th Jan 2022 (3 years ago)
R Arenas
They are very helpful. Olivia really helped us and the admin also. ??
17th Jan 2022 (3 years ago)
I Sherlock
Sam El Jani is a brilliant property manager. She is very responsive and kind and always tries to find a solution problems.
12th Jan 2022 (3 years ago)
N Garton
Thank you to Olivia Whalley, Rienne De Martina and Sarah-Jane Deakin for all your reliable support and professional guidance navigating my home move.
24th Dec 2021 (3 years ago)
T Fadare
Olivia at Truepenny’s has been an absolute pleasure to deal with! I cannot thank her enough for how supportive she has been and the big role she played, in helping my partner and I to secure a lovely flat in what is currently a very competitive rent market in London. She is extremely responsive, kind and a great professional. We always felt we could approach her at any stage, with questions or concerns we might have had. I would highly recommend Truepenny’s as they have been very open and transparent - my partner and I look forward to them becoming our new agency!
Tenant
18th Dec 2021 (3 years ago)
Anonymous Homeseller
TRUEPENNY'S PROPERTY CONSULTANTS are head and shoulders above ALL the other Estate Agents in the Crofton Park,Brockley, Forest Hill and surrounding areas in delivering great service and outcomes. Connor Brewer, Alex Smith and their team were excellent Sales Estate Agents who were proactive from the start. They are efficient and their personalized style of achieving results is very effective. They had booked several viewings from the very start (unlike previous agents)and an offer at asking price was sent to me approximately 8 weeks of listing my property on the market. Very stark contrast from previous agents encountered. TRUEPENNY'S PROPERTY CONSULTANTS are highly recommended.
Seller
13th Dec 2021 (3 years ago)
M Peers
Just been switched over to Truepenny's as my management company for my rental property and all has been far more positive than the previous one thus far. Sam El Jani has been great, responsive and helped with any issues we have had!
Landlord
6th Dec 2021 (3 years ago)
Anonymous Homeseller
Great team!
Seller
26th Nov 2021 (3 years ago)
J Antonie
Great team! Loved working with Connor and the team, very professional and a very personal touch when selling.
Seller
19th Nov 2021 (3 years ago)
M Orie
I worked with Truepenny's to facilitate a tenancy!
I spoke with pretty much the whole office and all of them were professional and helpful.
Would definitely work with them again!
Thank you team! ????????
Tenant
17th Nov 2021 (3 years ago)
N Sorensen
We had a fantastic experience with Alex and the team at Truepenny’s when purchasing our property over the summer. Alex was very quick to respond to any queries we had and the whole process was pretty much seamless. Would highly recommend.
Buyer
7th Nov 2021 (3 years ago)
R Howlett
Truepenny's were really helpful in helping me and my partner find a flat in East Dulwich. Jamie in particular was very responsive to any questions we had and kept us up to date. This was really great as we had such a short amount of time to find somewhere.
3rd Nov 2021 (3 years ago)
M L.
Very refreshing experience.
As an ex property manager and a tenant, renting for over 5 years in London and the UK, I've seen and heard of every horror imaginable in the letting industry.
Truepennys has exceeded my expectations at each and every step of the tenancy. They not only accommodated every single request I had, but also tried to help us move out earlier.
There were no shady attempts on our deposit at the checking out stage and it was refunded in full.
Communication was fantastic at every stage. Sometimes not immediate, but it's a busy environment and being a property manager myself I clearly understand what causes the delays.
If I have a need to rent again and Truepennys will be in the area, this will be my agent of choice. Their employee actions show that the management / directorship also have morals and the standards are set at a very high level.
Thank you Georgia, and thank you Trupennys team.
Tenant
20th Oct 2021 (3 years ago)
Z skurtys
These guys are amazing! I needed to find a flat in no time, most agents I dealt with were so unhelpful and just quite oblivious to even have a conversation, or hear me out. Truepenny's literally saved me! Olivia, my agent was a dream to deal with, very professional and understanding, also so quick to jump in and help, which I appreciated so much!! She secured me a beautiful home within 2 days, quite literally made my day. I was elated to have had my offer accepted and cannot wait to move in. So far everyone in the office I have spoken to were very lovely - cannot recommend these guys more!!!
Tenant
7th Oct 2021 (3 years ago)
N Gewitzke
Alex from Truepennys was an absolute star from start to finish. Alex helped me secure my dream flat and kept in regular contact with me throughout the whole process. Thank you so much Alex this whole experience has been an absolute pleasure.
Sarah-Jane from Truepenny’s has been extremely helpful and friendly she kept in regular contact with me, the whole experience was positive. I can’t recommended Truepenny’s enough I would use again without hesitation
Tenant
2nd Oct 2021 (3 years ago)
R Detox
Unprofessional and poorly run.
19th Sep 2021 (3 years ago)
J Miller
Alex was very kind and most helpful to my wife and I in our recent property search. Even though we did not put an offer on the flat that he showed us, he drove us down to explore the East Dulwich neighborhood after the viewing on a hunch that we would like the area. We ended up falling in love with it! Though we found our place through a different agency, he stayed in touch and remained nothing less than courteous, considerate, and professional the whole time.
17th Sep 2021 (3 years ago)
J Phelan
Olivia at Trupenny as truly been an exceptional agent to deal with. The title Property Consultant is suitable, she has advised, consulted and been very supportive. She's also the most responsive property agent I have ever dealt with!
Really grateful to have had such an easy process.
10th Sep 2021 (3 years ago)
Anonymous Homeseller
Good experience.
Seller
9th Sep 2021 (3 years ago)
K Chambers
Sarah Gillett was SUPER helpful and really listed to what my wishes were for my limited budget and desired location. Buying a property can be a confusing process and she really helped to simply this and guided me in the right direction. Can't recommend her enough!
Buyer
24th Aug 2021 (3 years ago)
J Lloyd
Nothing but a positive experience! not every day you find an estate agency that sets the bar as highly as this one does. Connor at Truepennys is very knowledgeable about the London market. He and the entire team are skilled listeners and full of helpful advice which meant we could just glide through selling. If you want that perfect mixture of amazing professionalism and truly lovely, trustworthy people Truepennys is for you.
Seller
23rd Aug 2021 (3 years ago)
K Duckney
Alex was really helpful while assisting us with moving into our new property; he was responsive, knowledgeable and made himself available for us whenever we had any requests or queries. This has made our moving process run really smoothly and we're grateful for all the help we received!
12th Aug 2021 (3 years ago)
L Browning
Recently rented a flat through Truepenny's, and it was the slickest experience we’ve had in London. Big thanks to Alex Smith for securing our flat in under 24hours. Top experience and we will be in touch when we look to buy in the future. Highly recommend you go direct.
Tenant
12th Aug 2021 (3 years ago)
L Andrews
Rented a flat through Truepenny's, and it was a smooth and efficient process. They were very quick to respond and overall was a pleasant experience.
Tenant
10th Aug 2021 (3 years ago)
P Scullion
Really good support for buyers - Wallace is an absolute superstar, happy to answer questions and to help smooth the process, acting as a great (and very busy) connection between vendor and buyer.
Buyer
7th Aug 2021 (3 years ago)
A olorenshaw
We recently sold our home with Truepennys and Connor Brewer was the selling agent. He got us lots of viewings and the price we wanted and was very friendly. We would highly recommend him and the company.
Seller
5th Aug 2021 (3 years ago)
A Smart
My partner and I had a wonderful experience dealing with the lettings team. Olivia Whalley was our agent and from my first meeting, she was lovely, helpful and informative.
Landlord
5th Aug 2021 (3 years ago)
H Randolph
We brought Truepennys on board after not having many viewings via Winkworth and within a week Truepennys had booked in more viewings than Winkworth had within 6 weeks! Connor, Albert and the team were great at keeping us informed. They managed to also get us 3 offers, unfortunately two fell through, not through any fault of the agents, and we ended up selling privately instead of accepting the third, but had we not I am confident that Truepennys would have been able to get it sold for us. Very happy with the service, they were great at keeping us informed and felt like they were really working hard for us to sell the property.
Seller
3rd Aug 2021 (3 years ago)
T Hawksfield
Great support during my sale, secured me a buyer in only a week - Connor went above and beyond.
Seller
30th Jul 2021 (3 years ago)
B Washington
After me and my partner went through sevral other estate agents that were not very good at all, we found truepennys..where Alex has helped us find a place to call home, Alex has been absolutely amazing through out the whole experience, very quick at responding and helpful,proffesional yet humane.
me and my partner cannot recommend him enough!.
27th Jul 2021 (3 years ago)
Y I
I recently sold my flat using Truepenny’s having tried unsuccessfully with another agent. I wish I had gone to them in the first instance, Connor Brewer was my main contact throughout, from putting the property on the market right through to completion. Totally professional, nothing was too much trouble, and for me a big plus was being able to contact their office about anything and know that I would always have a swift response. A lovely friendly team always willing to help! Also a big thank you to Wallace who oversaw the sale procedure and was great. Many thanks to you all.
Seller
11th Jul 2021 (3 years ago)
M Ogunjobi
I recently purchased a flat through Truepenny’s in East Dulwich. Olivia was extremely helpful throughout the whole process and always responded to queries in a timely manner. Friendly and professional - highly recommended!
Buyer
30th Jun 2021 (3 years ago)
A Corridan
I had a fantastic experience buying a property with Truepenny's. As a collective team, they are very helpful and Connor handled the house purchase expertly. Proactive, efficient and personable - Connor was brilliant to work with and moved things along at key stages of the process. I would highly recommend Connor and Truepenny's!
Buyer
30th Jun 2021 (3 years ago)
S davidson
Ryan was very professional and helpful
29th Jun 2021 (3 years ago)
T Smith
I sold my flat during lockdown which lengthened the whole process. In addition I had 3 buyers pull out so the flat was re-marketed 3 times! I can honestly say that Connor Brewer was a rock throughout the whole process which lasted a year, enabling me to keep my sanity. Connor is always very positive, professional and has been a pleasure to know. He always returns my calls and emails promptly and has been most efficient and reassuring throught. I cannot recomend Connor highly enough. I wish him every sucess in the future.
Seller
11th Jun 2021 (3 years ago)
R Lanigan
Olivia was so helpful in finding us a great flat, and went above and beyond to help us view remotely. The whole application process was very streamlined and easy to understand, and the team have been great and super responsive with any questions we have.
Tenant
7th Jun 2021 (3 years ago)
O Nwulu
Connor was super helpful and went above and beyond to help me complete a purchase from a difficult vendor. I would definitely recommend him - thank you!
Buyer
27th May 2021 (3 years ago)
A Scott
It is rare for an Estate Agent to be reviewed favourably, so this review has to mean that the service and professionalism I experienced from Truepenny's in East Dulwich was superlative. Connor worked tirelessly from start to finish and cannot be recommended highly enough.
25th May 2021 (3 years ago)
M H
We have used Truepennys to find a rental property. The staff have all been really friendly. Olivia in particular has worked so hard and been very efficient with all of our requests. She’s made our move easy and has been a pleasure to deal with.
Tenant
18th May 2021 (4 years ago)
L Jupter
Great service from Truepennys! Connor was fantastic and handled the sale in such a personal way, they couldn't be less like an "estate agent". Difficult buyers and without Connor we would have really struggled. Highly recommend.
Seller
13th May 2021 (4 years ago)
S davidson
Olivia was the most professional and human estate agent I dealt with, she was a pleasure from start to finish.
11th May 2021 (4 years ago)
N Bunby
Olivia has been extremely helpful from the very beginning of our search to signing the agreement on our new flat. Her and the team have been really responsive and helped along the way in securing the best deal possible . She's helped deal with any problems quickly and easily as they've arisen. I'd definitely recommend !
Tenant
20th Apr 2021 (4 years ago)
E Nihalfe
Myself and my wife recently purchased a house, through Truepennys. Connor was fantastic, very patient and extremely knowledgeable throughout our purchase as we we're first time buyers and needed advise. Albert was very accommodating and showed us around several times! All in all a great service and will 100% use them again and would advise anyone locally too, there knowledge and experience is invaluable.
Buyer
25th Mar 2021 (4 years ago)
J Beioley
Olivia was brilliant throughout the whole search and lettings process - patient with our requests to view the same place several times, extremely accommodating and responsive, and generally a lovely, friendly person! Made the whole process completely painless and couldn't recommend her, or Truepenny's, more.
Landlord
22nd Mar 2021 (4 years ago)
L Hellier
Recently sold our home in East Dulwich through Truepenny's. They were professional throughout, got us the asking price and handled the sales process very well. We would definitely use them again and Connor was excellent throughout.
Seller
16th Mar 2021 (4 years ago)
E Butler
Jamie and Sarah-Jane were fantastic. We had lots of questions moving in to our rental property and they were quick to respond and really professional - always very happy to help. Thanks.
Tenant
9th Mar 2021 (4 years ago)
E Dodd
I've just completed on the sale of my flat with Truepenny's and found their service to be brilliant. Connor helped us with the sale and was both reassuring and efficient, giving regular updates and advice where needed. I would recommend Truepenny's and use again in the future
Seller
5th Mar 2021 (4 years ago)
L Rawlinson
Very good experience, Connor was super transparent - will work with them again in the future.
4th Mar 2021 (4 years ago)
J Kassab
The agent that showed us round the property was very helpful and quick to respond to any questions we had after the viewing. Equally, the staff handling the admin were very responsive during the contract/deposit process.
Tenant
25th Feb 2021 (4 years ago)
D johnson
We had a very easy time with Albert @ Truepennys. After an initial consultation where they gave me some great tips on how to make our property more 'rentable' (which no other agent had done so.
would definitely recommend!
Landlord
4th Feb 2021 (4 years ago)
M Gold
Great personal service from Connor! Will 100% use again, we love our new home.
Buyer
3rd Feb 2021 (4 years ago)
R Hayes
I used Truepenny’s for my first sale and I was so glad I did. Connor was absolutely amazing - always there when we needed him, sensible and pragmatic when providing advice and constantly putting in the effort to make sure everything went as smoothly as possible. I really appreciated all his help in what was sometimes quite an involved transaction, and I would be more than happy to instruct him again. Thank you!
Seller
29th Jan 2021 (4 years ago)
H Fenton
My boyfriend and I were first time buyers so didn't know what to expect from the purchase process of our property, but we were lucky to have Connor as our estate agent who was responsive, helpful, transparent and also alleviated the stresses of the chain by negotiating difficult conversations.
Big thanks to Connor and the Truepenny's team, and we look forward to sipping our complimentary Prosecco when we settle into our new place.
Buyer
7th Jan 2021 (4 years ago)
A Wood
I have been renting from Truepenny's for just over a year. The people who work out of the Dulwich branch are always friendly, professional and always willing to help. Hands down the best experience I have had with agents in the UK.
Tenant
18th Dec 2020 (4 years ago)
M Mostervik
I was very happy with the customer service provided by Truepenny's.
An agent took me in to view the property on the spot as the other agency did a no show. I asked and the agent who was already there was more than willing to show me the property and we took it from there to now having moved in. Truepenny's did everything they could to speed up the process to get me moving into the property swiftly which was essential for my situation. I came to collect the keys finally and was met by a group of incredibly friendly and service oriented team. I would therefore highly recommend them :-)
Tenant
16th Dec 2020 (4 years ago)
C Aldridge
I recently acquired my property through Truepenny’s and Connor. Connor was excellent in keeping me up to date with progress, supporting and assisting my many questions and helping me through my first flat purchase to the extent of being able to move straight in. Very helpful team and would highly recommend.
Buyer
16th Dec 2020 (4 years ago)
W L
We recently purchased a home through Truepennys and received a very responsive, professional and caring service - "not like a typical estate agent" is exactly how Conor and the team treated us. Highly recommended.
Buyer
15th Dec 2020 (4 years ago)
L Bernhard
We had a really fantastic process experience with Truepenny’s throughout. From organising viewings, all the way to finalising the agreement, we couldn’t have been happier with the customer service we received. Many thanks to Jamie & Sarah for being super responsive and friendly at all times, and for helping us find our new home.
Tenant
13th Dec 2020 (4 years ago)
K Tecker
Great team - could not be happier now I have finally moved in, helped at every step. Albert and Connor we're extremely helpful.
9th Dec 2020 (4 years ago)
V Palánová
Thank you very much for excellent service. Truepennys Property Consultants are very helpful professionals, made the letting process very smooth.
Landlord
18th Nov 2020 (4 years ago)
C Pollard
I had a very bad experience with these so-called property consultants with a lack of honesty and transparency from the start. The estate agent didn’t have a clue what he was talking about when he showed me around a property I was interested in and I found his and another agent's phone and email etiquette absent and at times rude and condescending. I decided to put forward an offer on the property as I liked it regardless, but I received mixed messages from these agents on my offer, each telling me different things about what the vendor wanted and making me question their ability and join-up as a business. I was then told my offer had been accepted and sent a memorandum of sale but then SILENCE. I had to repeatedly call them – they promised calls back which I never received and my emails went unanswered. I eventually had to find out from their lettings agent of all people that the seller had withdrawn. In my case, it seemed there was no trust or usual business-client relationship between Truepenny’s and the seller and no care from Truepenny’s as to how they treat buyers. Their incompetence caused stress and a difficult financial situation with my mortgage advisor and solicitor. I never received a call or email from Truepenny's following up on what was an absolutely shambolic experience. Having now read other reviews on here, I suspect they might have been lying about my offer being accepted all along.
Buyer
12th Nov 2020 (4 years ago)
E Palanova
Always received exceptional service from this excellent agency. We have been using Truepennys since 2009!!! I can honestly say that prior to that we had tried all other agents in East Dulwich and the service from the other agents was always poor. Truepennys are very family like agents and you can speak to your personal agent so you do not have to deal with several different people. Also very efficient getting properties let with reliable tenants and also found them good when selling. Always pleasure dealing with Albert and Lina.
11th Nov 2020 (4 years ago)
J Fox
I have rented through Albert at Truepennys for years, stand-up guy with a customer first approach. Not afraid to pick up the phone and solve problems and always happy to listen and help. He will always be the first person I call when I’m looking to rent or buy in south London.
Landlord
28th Oct 2020 (4 years ago)
C Hernandez
Connor was professional and is great service, I can not thank enough for service from Trupennys - he even went and assured my buyers to keep the sale. I very happy and when sell property again I will use them
Seller
23rd Oct 2020 (4 years ago)
S Flannagan
I decided to go with Truepennys as my neighbours have used them for years to rent out their property and they always seem to get the nicest tenants. That said I was very apprehensive. It’s a home I have lived in for several years and have painstakingly done up. It is also my first time renting out a property. I met Albert who put my mind at rest immediately. He has made the entire process quick, efficient and wholly positive.
Landlord
20th Oct 2020 (4 years ago)
B Hall
Truepenny’s were great throughout the purchase of our property. We had Connor to support us and he was fantastic. Always there on the phone or email to help answer any of our many many questions. He also helped us with chasing our solicitors to get the move to happen on time (thank goodness). I would definitely recommend using Truepenny’s, a very professional, helpful and friendly team. Thank you.
Buyer
19th Oct 2020 (4 years ago)
S Dinares
AVOID AT ALL COSTs.
Ignoring emails, 3months to bring someone to check the boilers, No reply when found mice around the place.
Dreadful experience
Tenant
11th Aug 2020 (4 years ago)
E Films
The worse estate agents. Unprofessional. Should change their name to falsepenny's with all the lies they make up.
7th Aug 2020 (4 years ago)
R Kanani
Dealt with my son's sale which went through smoothly in just 6 weeks post-lockdown...Worked with Connor Brewer as I was acting solicitor on the sale and found him professional and helpful in all respects.
Seller
30th Jul 2020 (4 years ago)
polorama1
The Truepenny's team worked very hard to help us to sell a property recently and kept working efficiently during the pandemic and the lockdown. Special thanks to Connor to communicating very well with both parties to close the deal as it's been a particularly difficult time for both sellers and buyers.
Seller
9th Jul 2020 (4 years ago)
B Harkins
Ryan and his team supported me in every aspect of a tricky flat sale. They were extremely helpful and courteous at all points. Their knowledge and expertise made the sale happen - when it could have fallen apart on a number of occasions. Ryan is great at negotiating and keeping both sides working together. Thank you to all at Truepenny's Dulwich. I would recommend their services without hesitation.
Seller
24th Apr 2020 (5 years ago)
K marr
Truepenny's in Dulwich have been super to deal with over the last 10 years. Ryan and his team secured me excellent tenants when I let out my flat and more recently when I decided to sell it within a short timeframe they were excellent at finding a buyer swiftly, monitoring the whole process from start to finish. Brilliant service from Connor and Kristina. Highly recommend.
Seller
22nd Mar 2020 (5 years ago)
S Barfield
I rented out a 1 bedroom flat in East Dulwich through Truepenny's. They found me a lovely tenant, offered me very useful advice as a first time landlord and the whole experience was both efficient and speedy. My point of contact was Lina who could not have been nicer - she was courteous, well-organised and very competent. However, all the staff I met were extremely friendly and prepared to help. I would certainly recommend them to other landlords in the East Dulwich area.
Landlord
3rd Feb 2020 (5 years ago)
A Alstadt
In my first experience of buying a home, Ryan at Truepenny's was the only 'link in the chain' that gave me a personal and genuine service. He personally answered my emails and ofter called me with updates. I wish that could be said of my solicitors. Thank you!
Buyer
31st Jan 2020 (5 years ago)
R Grimes
Have been working with Truepenny’s recently to let out my property, and have been really pleased with the service I’ve received from Albert and the team. Friendly, knowledgeable, and straightforward. Would recommend!
Landlord
28th Jan 2020 (5 years ago)
M Marcuzzo
Awful and unprofessional service. Do not trust and stay away. Had years of problems and bad days with them.
21st Oct 2019 (5 years ago)
D Kovarik
I definitely recommend working with Albert Marques and the Truepenny's team in East Dulwich if you're looking for a flat in the area. Twice now Albert has found us the perfect flat - the first we lived in for 5 years before moving abroad. This month, Albert has come through again - helping us secure the ideal home while we're overseas. He's made the whole process seamless once again, and my husband I have appreciated his honesty and willingness to go the extra mile. Where 3 other agents in the area didn't bother to even respond to our inquiries, Albert went out of his way to call us in the US to discuss our options and fill in all of the local details and information. And we can't wait to move back to London - Albert and Truepenny's have managed to take all of the stress out of our international relocation!
Tenant
11th Jul 2019 (5 years ago)
C Harrison
Extremely helpful. Provided all the information I needed and dealt with all of my queries quickly. They also helped sort out my concerns and remained available after my move when I wanted to check things.
Tenant
18th Jun 2019 (5 years ago)
D Perez
We have just rented a property from Truepenny's and we dealt with Lina who made the process very smooth and stress-free also she was very kind and helpful. All of them were very patient solving all doubts that appeared on the way.
Tenant
17th Jun 2019 (5 years ago)
H Neil
I am currently living in a flat rented via Truepennys. My tenancy was coordinated by all of the team at various times, and I found them all to be extremely helpful and courteous. The process of finding, leasing and moving into the flat was extremely straightforward.
Tenant
26th Nov 2018 (6 years ago)
E Northcott
Very helpful and pleasant to deal with when renting my flat in East Dulwich. Would recommend having dealt with Albert.
Landlord
20th Nov 2018 (6 years ago)
A Iordache
Dear Ryan,
I’m still waiting for the £130 that were taking unfair and without my approval.
You already agreed to return this money because you know the agency did not have the right to take it.
I want to receive this money transferred in my account or cash or as a check I can collect from the branch.
I DO NOT want to provide a copy of my ID AND my current address as you asked because it is not necessary and I prefer not to disclose to you my new address.
Also, I would welcome the opportunity to view /read the “good reviews” the other 2 tenants gave to your company.
I also expect the company to return the money deducted from the deposit for the professional cleaning unless a receipt from a cleaning company having that date can be provided.
I have reason to believe the agency is using this as an excuse to charge tenants at the end of the contract.
I remind you, the professional cleaning was not present at the beginning of the tenancy and the property was left in clean conditions, was no need for professional cleaning.
I also believe you post wrong information regarding the company.
Truepeny has 3 branches: Dulwich, Charlton and Greenwich, it is the same company, different branch and this the official site of the company.
All the above information are correct and I believe you do not have the reason to contact a solicitor as you worn me .
Tenant
8th Nov 2018 (6 years ago)
A Johnson
Very professional, helpful and polite staff.
30th Oct 2018 (6 years ago)
C Eastop
Our experience with Truepenny's has been really positive; a breath of fresh air compared to some of the agencies we've been with recently! Albert was honest and fair and always kept us informed of any changes.
28th Oct 2018 (6 years ago)
P Lang
We recently rented our flat out through Truepenny's while we went travelling for 6 months. Matthew was extremely helpful in the initial letting of the property and Sam kept us up to date at all times in the ongoing management. What could have been a stressful process was made very easy throughout the tenancy and an issues that arose while we were away were dealt with quickly and professionally by Sam and the team. I would recommend Truepenny's if your looking to rent your property.
Landlord
26th Oct 2018 (6 years ago)
I Webster
Great service from Albert and the team from beginning to end, as first time landlords he took us through the process and found a tenant quickly and efficiently. Recommended
Landlord
25th Oct 2018 (6 years ago)
R FreeGym
Truepennies managed the sale of a flat we bought in East Dulwich.
From the moment we stepped into their office in East Dulwich we were warmly welcomed by the M.D. Ryan. He kicked off the initial biding process for us and was brilliant at keeping us in the loop at every move. We were then handing over to Matt who took over the buying process with us.
We had a lot of issues with communication from our solicitors and Matt went above and beyond to consistently chase them daily to help us reach a tight completion deadline. He carried the whole process across the line for us when we thought we would be delayed. He is extremely professional and always so pleasant to deal with. I truly believe we wouldn’t be in our flat today without his hard work!
I can’t recommend Truepennies enough to any vendor or buyer.
Buyer
23rd Oct 2018 (6 years ago)
T bond
Excellent service, friendly and understanding members of staff! I
I would definitely recommend Truepennys to anyone who like me didn’t know much about selling and baying propertys! I received the right advice and help all the way through!
Very happy!!!
Seller
20th Oct 2018 (6 years ago)
A Iordache
I want to share with you my experience with this company and leave you to decide if it is worth trusting them or not.
Me and 2 more people signed up for a 1 year contract and I was the lead tenant.
At the end of the 1 year contract, we were asked by Truepenny to pay the tax in order to renew the contract which we were happy to pay. We did not complain about the fact that the requested tax was bigger then what was written in the contract, we just paid and did not ask questions.
More then 2 months after paying the tax passed and we still did not receive the new contract, so we did not sign the new contract.
But out of the blue Truepenny informed us that the landlord changed his mind and under the section 21 we have to leave the property in 2 months time.
With section 21 the landlord by the law has to give you 2 months time in order for you as a tenant to be able to find a new place and move out.
Again, we did not ask any questions we just looked for new place to move and asked Truepenny if we could move out earlier then 2 months.
And here is when all the problems started!
We did not receive any answer from Truepenny, we called them, sent emails, call again but was impossible to talk with them!
Finally, we managed to receive a confirmation from a member of staff named Kim and based on this we signed the contract for a new property.
After 15 days since we were trying to contact them, we received an email from Truepenny in which they were informing us that the LANDLORD does not agree with our earlier move out because he will lose money on property and that the reason of answering late to our question was because the LANDLORD was abroad and COULD NOT be contacted.
Also, we were informed that the confirmation received from Kim can not be taking in consideration because she was just working THERE as PART TIME and she was not aware of the situation.
Here we started to became really angry about this situation and explained to them that we already signed a new contract based on a confirmation received from a Truepenny member of staff and we can not stay or pay longer then the date that was confirmed by their member of staff.
They started to send to us intimidating emails and force us to pay extra rent, moment in which we informed them that we prefer not to pay the extra rent and will ask the DEPOSITE company (as a third party) to look into this problem and decide if Truepenny has the right to claim this money.
And I had another surprise!!!!
Me, the lead tenant, I was removed (my name)from the deposite scheme, so I could not ask the deposite company to check and the extra rent was taken from the deposit without my approval.
Also, at the check out Truepenny charged us for professional cleaning even if professional cleaning was not done at the check in.
I confirm that the house was left in very clean conditions, I did not understand why they decided to charge us for professional cleaning and also they charged us for 20 light bulbs, yes, I typed correct, 20 lightbulbs.
I put a very short comment on Truepenny’s official site and the director of the company contacted me and insisted on remove it, in change he promised he will investigate.
After few weeks I was invited to a meeting with him and the director of Charlton branch which is the branch I had problems with.
They agreed to return the money they have taken for the extra rent but they did not want to return the money for professional cleaning which were also unfairly taken.
They also informed me that they are doing this as a favour!!!!!
I did not want to fight with them anymore, I just wanted to finish this !!!
The money were never returned!!!
And now I leave you to decide what to think about this company.
Tenant
20th Oct 2018 (6 years ago)
G Jones
Just completed the sale of my flat with Truepenny's this week and they were excellent. I've dealt with a lot of estate agents and have to rate them up there as one of the best I've come across in London.
Seller
19th Oct 2018 (6 years ago)
E Tilvikait?
We would of given more stars for overall experience, but our opinion changed upon moving out. First of all the viewing regarding new tenants was poorly organized. Agents lacked knowledge about property as well as they seem to forget to inform us about cancelled viewings or changed viewing times.
Secondly the return of the deposit was a complete pain. A lot of aspects of the contract was twisted so it woulnt look like a breach of contract. Moreover the member of agency who deal with our return of the deposit went on a holiday without letting us know prior nor passing around out case to a coleague therefore we did not receive any responce for 10 days meaning that giving another 4 days we could of went to a dispute, which none of us actually wanted. As well as we received large sums of charges without proper documentation.
Bevare that Truepennys hired cleaners are supper expensive, so better of hiring your own cleaners given there is no other option to clean the house yourself, however good you do it. Even thow there is a clause in the contract stating that you have a choice.
So overall the experience during the tenancy was good, but the check out procces ruined it all.
Tenant
11th Oct 2018 (6 years ago)
L G
Truepenny's were helping me with the purchase of my first property in East Dulwich. Albert, Wallace and Matt were all very helpful and responsive throughout the process and pleasure to deal with even in at times difficult situations. I would highly recommend their services. Thank you very much for all your help!
Buyer
21st Sep 2018 (6 years ago)
J Basurto
I can not take out my review. I gave my review to the Charlton True penny i had a real problem with them. They made our time in that flat a real nightmare.
Tenant
10th Sep 2018 (6 years ago)
C Dudau
Dealt with Connor mostly who was extremely professional, he came back to me on all enquiries promptly and was always available. Even after completion he helped sort out outstanding issues in real time. Wallace did the negotiation and was very sensible in helping close the deal. Wallace took initiative in finding an architectural technician to draw the extension plans that were advertised with the property when the owner lost interest in pursuing that and negotiated the price off the agreed sale price. All in all great experience and highly recommended.
Buyer
5th Sep 2018 (6 years ago)
G Mariea
Just wanted to comment on how great our advisor Connor was during viewings and we viewed many properties that day, he far exceeded expectations!
21st Aug 2018 (6 years ago)
M Lennon
Great service from these guys. Especially Connor, who was quick to help when we had any issues with our new place.
19th Aug 2018 (6 years ago)
S Cook
I’ve used Truepennies both for buying my first flat and looking to sell it, both times they have been extremely professional, knowledgable and helpful. I wouldn’t hesitate to use them again as they really stand out versus other estate agents as they really go above and beyond to make the process easy.
Seller
3rd Aug 2018 (6 years ago)
J Gulliver
Sam at Truepenny's has been a brilliant lettings manager - efficient, quick to respond and entirely trustworthy. Completely recommend.
Landlord
30th Jul 2018 (6 years ago)
L Rayner
I have dealt with many of the staff from Truepenny's over the last 4 years and they have all been fantastic. They have been great to work with and I am very appreciative of their support. I would recommend over every other estate agent I dealt with in London.
11th Jul 2018 (6 years ago)
J N
We acquired a mixed use commercial / residential property through Trupennys in East Dulwich and were very impressed with the level of customer service. They were very professional throughout the whole process and our purchase went ahead without any problems. They have an exceptional knowledge of the local area. Would thoroughly recommend!!
Buyer
2nd Jul 2018 (6 years ago)
K Lall
I had a great experience with Matt and the Trupennys team. Matt is a great professional and always went above and beyond and is also extremely knowledgeable and helpful. Thank you!
25th Jun 2018 (6 years ago)
S Chen
Excellent Services. I just rented from Truepenny's. My agent Connor is professional, flexible, understanding, and very helpful indeed. The renting process went very smooth. I particularly appreciate Connor's communication. He always provides the timely update; even when where was no update he still makes effort to let me know when I can expect from him. Excellent service, I will recommend TruePenny's.
Tenant
19th Jun 2018 (6 years ago)
R Kanagendram
Excellent Services. I rented from Truepenny's two years ago. They were very helpful professionals, made the letting process very smooth. Specially Mathew explained the whole process appropriately and organised all the necessary paperwork. Two years later when I contacted them for recently, Mathew helped me with necessary advise and landlord negotiations. Excellent service, I will always consider or recommend people to let through Truepenny's . Thank you for all your support
Tenant
19th Jun 2018 (6 years ago)
A Rusike
I can highly recommend Truepenny's if you're looking for a flat to rent in the East Dulwich area. Connor was really helpful, professional and took the stress out of the hunting process. Thanks for all your help!
Tenant
14th Jun 2018 (6 years ago)
V Holubová
We've had a viewing of a flat, our consultant Connor was very friendly and provided us a lot of useful information, we appreciated his will to answer all of our questions.
8th Jun 2018 (6 years ago)
I Stefano
I’ve been their tenant for more than 2 years. They been the most professional, friendly, helpful, polite and people focus you can find in London!
Everything I needed I got the same day or max the day after.
Check in and check out easy and fast.
Ryan, Albert, Matt, Sam and all the team are simply amazing!
I will miss them.
Tenant
6th Jun 2018 (6 years ago)
Y Khelil
Truepenny's were an absolute delight! Every step of the way they showed immense understanding and professionalism.
A special mention for Matthew and the Director Ryan. It's rare in this day and age to find a team that is as responsible and committed to ensuring all parties are treated equally and fairly.
I highly recommend Truepenny's!
1st Jun 2018 (6 years ago)
M Lim
I rented from Truepenny's last year and they have been really easy to work with and very helpful and this year i have just rented another property through them as well. Fantastic service and very helpful. Would highly recommend them
Tenant
31st May 2018 (6 years ago)
N V
I've been a tennant with Truepenny's for about two years and have been very happy with their service. I've found them helpful and approachable as well as quick and efficient at resolving any issues with the flat. Recommended.
Tenant
23rd Apr 2018 (7 years ago)
L Caine
I moved my rental to Truepennys as I wasn't getting a very good service from another agency. I am glad I did, as it automatically felt more personal and Sophie was a great help. I then went on to sell, whereby Matthew and Albert were with me every (sometimes difficult) step of the way. I felt like they actually cared about my circumstances. Everyone I spoke to in the office were always very friendly and professional. Highly recommend!!
Seller
26th Mar 2018 (7 years ago)
J Bayley
We have been renting with Truepenny's for over a year now and it has been by far the best renting experience I've had in London. Very accommodating and always quick to resolve issues. Thank you Sam and the team.
Tenant
12th Mar 2018 (7 years ago)
K Bailey
I have been renting through Truepenny's for over a year now, and I have been really impressed with their service to date. Whenever I have had any issues / questions about the property Sam and the management team have gone out of their way to ensure it is resolved as quickly as possible. happy tenant!
Tenant
1st Mar 2018 (7 years ago)
K Lall
Matthew and Albert at Trupenny's were fantastic and went above and beyond in helping me in buying my flat. Very responsive and always available for queries. A great company, definitely recommend.
Buyer
30th Nov 2017 (7 years ago)
A Guy
I have used Truepenny's as a tenant and have been thoroughly impressed with their professional and personal service I have received when viewing properties and throughout my tenancy.
I hope to use their services again in the future.
Tenant
17th Nov 2017 (7 years ago)
S Warner
Really good estate agents. We had no issues with them and the moving in process was very smooth. Would highly recommend using these guys- always happy to help, reasonable fees and quick at answering questions.
16th Nov 2017 (7 years ago)
A Rogowska
These guys are lifesavers! Extremely helpful, friendly yet professional ????
27th Oct 2017 (7 years ago)
N Priestley
The best letting agent we have come across
29th Sep 2017 (7 years ago)
C Kimber
Really helpful, very smooth, very friendly when it came to managing my rental... also, really knowledgable about the area and were really keen to help get me settled in with local tips and highlights!
Would HIGHLy recommend; the personal boutique touch in a sea of faceless corporate estate agents, is a welcome relief and much needed
Tenant
7th Aug 2017 (7 years ago)
Jota
I rented a property through Truepenny's and so far they were fantastic, very helpful and kind, always willing to help and fix whatever problem you have with the property zero complaints.
I think they do a wonderful job that make tenants happy and Landlords happy as well.
Tenant
8th Jun 2017 (7 years ago)
J Carter
The easiest move I've ever had. Great level of communication and respect of tenants' busy lives. Would highly recommend.
Tenant
3rd Feb 2017 (8 years ago)
E Rose
Truepenny's were amazing at helping me as a tenant of one of their properties. They were super quick, really friendly and were able to speed up the process so that I was living in the property within a week of viewing it! Highly recommend.
Tenant
28th Oct 2016 (8 years ago)
S Sembhy
As a landlord I have been using Truepennys for many years. Their level of service to me as the landlord and to my tennents has always been first class. I would highly recommeded their services. I consider them to be fair and honest. All the staff are very friendly but generally I have mostly dealt with Albert
Satt S
Landlord
3rd Oct 2016 (8 years ago)
C Carragher
We worked with Matthew, Albert and colleagues to purchase our first home. Professional, friendly and on the ball - I would highly recommend their services. Having had 6 properties fall through in the lead up to this purchase, Albert and Matthew were very honest about the process and worked speedily with our solicitor to complete the sale within 2 months, which is mega fast! Thank you all for your support, we look forward to working with you again. Best wishes, C & S.
Buyer
23rd May 2016 (8 years ago)
H Hassanzadeh
Matthew Wedlake, one of the agents showed us some flats. It was so refreshing to see an honest estate agent that his primary aim was not to push a deal! Very polite, very friendly and trustworthy!
17th Apr 2016 (9 years ago)
M Gaston
Truepenny's was the estate agent for our rented property in Dulwich from 2012-2015. Both the check-in and check-out processes were very smooth and friendly, and while the check-out took a couple of weeks to successfully complete I was definitely more than happy with the process.
All in all I would say Truepenny's was the best estate agent I have ever used - our one main problem with the property, however, came from how long it took to properly resolve problems with the flat during our tenancy. As this was not a managed property by Truepenny's I cannot fault them too much for this, mind.
Tenant
1st Mar 2016 (9 years ago)
A Sahadeo
First class service from all the staff at True pennies estate agents Albert is one of the estate agents who went above and Beyond his duties to help our family during this difficult time as we were selling the family home due to Bereavement. I would highly recommend True pennies as the only estate agents to deal with in south London
Seller
25th Jan 2016 (9 years ago)
R Harris
We sold our flat through Truepenny's and they were an absolute pleasure to deal with from start to finish. Ryan, the owner, is a very courteous chap and took pains to make sure we got exactly what we wanted in terms of photos, description and asking price; we felt expertly guided without ever being hustled into anything. The efficiency of their service is reflected in the fact that within forty-eight hours of going to market we had three viewings and had accepted an offer of the asking price.
All the staff with whom we dealt at Truepenny's were excellent (Liz and Albert) but special mention must go to Matthew Wedlake who handled the bulk of the sale. He kept us instantly up to date with all developments and even on days nothing was happening he would check in to see if there was anything he could do. Through absolutely no fault of Truepenny's our chain became something of a nightmare; Matthew worked very hard to hold everything together, constantly checking with solicitors and other agents and reporting back immediately. I honestly believe that without his hard work we would not have reached completion.
If you're selling or looking for a property in their catchment area I strongly advise considering using Truepenny's, you will definitely be in safe and expert hands.
Seller
20th Jan 2016 (9 years ago)
R G
They rented my property in Forest Hill within a week, AAAANNNDDD....my tenants are lovely. Couldn't be happier! Well done guys! Would definitely recommend. Independents are so much better. Every other agent that came to value just seemed so disingenuous. Go Truepenny's!
Landlord
17th Aug 2015 (9 years ago)
J Bravo
I recently rented through Truepenny's and have been very impressed with their service.
Tenant
13th Aug 2015 (9 years ago)
D Rutt
Very professional, responsive and attentive. Would definitely use again.
2nd Jun 2015 (9 years ago)
L Perran
Great team, and management was second to none. I would recommend it to anyone in the area.
23rd Feb 2015 (10 years ago)
J R
Moving in without any problems.
However, the management of the property is one of the worst which I have ever seen. It took ages to repair anything. Felt like a total pushover. Some serious issues which resulted in one of our flatmates health problems haven't been dealt with for a month. As the problem returned later on no one seem to bother. Also, the worst check-out procedure I have ever experienced. Took a lot of time before anyone bother to contact us regarding deposit, issues with the property etc.
Tenant
25th Apr 2014 (11 years ago)
N Apostopoulos
Really bad experience !
We viewed a flat with one of their agents, Alberto. We put an offer in and Alberto told us that the offer got accepted. One week before we were supposed to move in we found out it was all a lie. He repeatedly told us that we had definitely secured the flat and one week before we were supposed to move in he told us that someone else was moving in. We managed to track down the land lady and she told us that she hadn't even heard of our offer ! This had a snowball effect as three people were left homeless because of this.
AVOID AT ALL COSTS !!
Tenant
18th Mar 2014 (11 years ago)
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