M Salamon
Purchased a flat in Peckham with help of Foxtons estate agent. Whist it was a complicated sale, George remained positive, proactive and helpful thought the whole process. His hard work was invaluable in resolving problems and facilitating good communication between different parties. Much appreciated.... Read more
Buyer
22nd Nov 2022 (2 years ago)
E Sanders
Not one to leave reviews but for the reasons below I feel it is necessary this time.
Holly was very helpful up until we paid the deposit, but since then has proved unwilling to provide any help or service hiding behind the ‘not managed by us’ line.
We arrived to our new, fully furnished, home on the same day and time as arranged with the landlord to find no door on the property, no furniture in the property and no one to meet us with keys, not that these were needed considering there was no door.
The landlord arrived and told us that someone was coming to fix the door but that it would take all day and that the people who were meant coming to move our furniture into the house had let her down. I had to take an emergency day off work to make sure that our belongings weren’t left unattended. To cut a long story short it has been two weeks and we only just have a fully furnished house with four mattresses. We have had no help from the agent whatsoever and feel very neglected and abandoned.
Won’t be using foxtons ever again.... Read more
Tenant
4th Nov 2022 (2 years ago)
D Hemming
I have been chasing for my deposit since I moved out 20 days ago. Absolutely zero communication or reply from head office or Foxtons Dulwich. Every time I ring up they refer me to a deposit specific email that hasn’t acknowledged a single email from me. Our landlord agreed to return our deposit over 10 days ago. I cannot understand what is happening here and why I am over a grand out of pocket.... Read more
Tenant
27th Sep 2022 (2 years ago)
J Sinclair
Rented my flat through Foxtons lettings team. Dreadful from start to finish, and to top it off are far more expensive than every other local estate agency. Found sub-par tenants who left my flat in a complete state (filthy, overgrown garden) on check out, mismanaged the check in report and the deposit arbitration. Tenants moved out six months ago and still haven't received the refund of the deposit monies.... Read more
Landlord
14th Sep 2022 (2 years ago)
K meakins
Absolutely terrible service, unprofessional and take forever to reply to your emails, don’t keep you updated and don’t seem to be interested in anything apart from getting money from you would strongly recommend avoiding them at ALL COST... Read more
31st Aug 2022 (2 years ago)
M Rader
Foxtons East Dulwich provided us with a very professional and friendly service throughout the sale of our property. They took care to keep us well informed at all stages and most importantly secured a great selling price, in good time. Highly recommended.... Read more
Seller
16th Aug 2022 (2 years ago)
M Goldsmith
Michael handled our sale brilliantly. There were a number of complex issues during the process and Michael was always available to help guide us through the process and ensured the sale went through as quickly as possible - highly recommend !... Read more
Seller
12th Aug 2022 (2 years ago)
A Lindenberg
I received excellent service from Scott and the team at Foxtons Dulwich. My property was listed with two agencies and Foxtons were much better than the other agency at generating interest and arranging viewings. They helped secure a good offer and Scott worked efficiently to progress the sale to completion. I would not hesitate to use Foxtons for a future sale.... Read more
Seller
8th Aug 2022 (2 years ago)
J Lucas
I bought my house through Foxtons in June and was incredibly happy with their service. Scott was always available and very helpful. They checked in with me regularly and have continued to do so since the sale to ensure everything was ok. Would 100% recommend, excellent communication and always willing to help.... Read more
Buyer
8th Aug 2022 (2 years ago)
E Molave
Foxtons are a joke. Firstly, our house was incredibly dirty when we first moved in, not what you're expected on the arrival to your new home. We were then promised a cleaning service, but never received one but they charged the previous tenants £250, pocketing the previous tenants deposit but never cleaning our house.
We then had no inventory, and I asked many times over phone and email (even in person) and still they never sent out an inventory. They have now updated on our portal (a year later) an inventory document which is said to have been created last year. Which is a lie.
Our boiler and oven broke over the Christmas period, and because Foxtons are so disorganised we couldn't get through to any of the services they provided on their answer phone (they love the answer phone because they never seem to pick up). So I outsourced someone to repair our oven in time for Christmas and paid myself, hoping to be reimbursed by Foxtons. Sadly not, they never replied to me.
During the winter months, we were battling a temperamental boiler which kept breaking. The radiator in my room didn't work for the whole winter and Foxtons kept ignoring our request for a new boiler because we were living with no heating or hot water for months. Finally, towards the end of the cold winter months, Foxtons finally agreed to organise a new boiler installation.
On top of all this, they are now increasing our rent after our house wasn't working properly for half a year.
J O K E :)... Read more
23rd Jun 2022 (2 years ago)
B Whittaker
After not putting my partner's on the tenancy agreement for her rental property for 6 months (!) Foxton's then refused to give her a reference for the place that me and her were aiming to move into together. Because of them being deliberately obtuse it completely disrupted the referencing process for us moving into our new place, despite her paying her rent on time consistently for the duration of her tenancy, and them failing to put her name on the agreement for half a year through sheer laziness/incompetence.
I called them to speak with them about the situation and the guy on the phone started giving me some pseudo-philosophical speech to justify his colleagues' behaviour. Having heard horror stories from other tenants over the years I'm not in the least bit surprised but it really did throw me off to see how unprofessional and immature this company and its staff seem to be.
Please avoid like the plague and choose another estate agent if possible, these guys are vultures. It seems like it's a real culture within the workforce too, as the stories across the board from different branches are so consistently shocking.
In contrast, La Casa Property Services in Hither Green are amazing and have been so helpful, so please head there if you're looking to rent a place locally.... Read more
Tenant
21st Sep 2021 (3 years ago)
R Overton
I couldn't recommend more highly. Dominic and his team were brilliant. So professional and always available for advice and guidance, making what can be a stressful process stress free.
I would definitely use Foxtons again.... Read more
21st May 2021 (3 years ago)
S E
I bought a flat via Foxtons. I originally dealt with Darren and later with Dom. Both were very helpful, warm and responsive agents. Great service overall, went above and beyond to help make my first time buying experience less stressful and smooth. High recommend!... Read more
Buyer
14th Dec 2020 (4 years ago)
R Smyth
Dominic and the team did a brilliant job selling my flat.
Dominic in particular was hugely supportive during the process and dealt with everything in a very professional manner. His warmth, clear communication and efficiency meant that I felt confident and reassured at every step of a somewhat stressful process. Would highly recommend Dominic and the team.... Read more
Seller
4th Dec 2020 (4 years ago)
J Fryer
we have not had hot water for two months and had no response from Foxtons to are emails and phone calls, and met with a wall of excuse's... Read more
Tenant
6th Oct 2020 (4 years ago)
G Merryfield
Joe was a superstar, we booked a lot of viewings with him and he was always responsive, prompt, polite, informative, professional and above all very patient with our rapid fire questions! Would wholeheartedly recommend and would be a delight to work with Joe again.... Read more
2nd Aug 2020 (4 years ago)
M Alasmar
Dealt with them 3 years ago
There are very helpful and friendly
I have got the full deposit back which is a rare thing to happen. To be honest they asked me to send them 100 pound back after giving me the full deposit to do some professional cleaning and carpet washing
In summery, I had a rare friendly and honest experience with a stat agency... Read more
Tenant
25th Jan 2020 (4 years ago)
L Felix
Hi Amber,
I wanted to say a HUGE thank you for all the work you put in trying to help us find a flat.
We have found something perfect for us elsewhere and are looking forward to moving in soon.
From a veritable RAFT of estate agents, your friendly, calm, duty of care and accommodating nature made our search that much easier and it was highly appreciated.
Wishing you all the best in your career, and when we are ready to buy you will be the first to know.
Expect a lot of recommendations coming your way!
Thank you again.
Afam & Lesley... Read more
21st Jan 2020 (4 years ago)
Gracie
Emy was great, really patient and open to us taking our time deciding on the best way to sell our property to then buy our current flat,
Super smiley and supportive when we were worried about the sale falling through but all worked out well and he enabled quite a complicated simultaneous buy and selling situation to run smoothly, couldn’t have done it without him,
Thank you for the really positive experience with Foxtons Dulwich... Read more
Seller
22nd Aug 2019 (5 years ago)
C Celine
Justin you are amazing, thank you for being supportive during the process and helping me secure my property. I cant thank you enough xxx... Read more
31st May 2019 (5 years ago)
C Lilley
Emi handled the purchase of our new home with a great deal of patience and care and facilitated many visits to the property over a long period. Thank you!... Read more
Buyer
13th May 2019 (5 years ago)
H Gasson
We had 2 weeks to find a property and our estate agent Tolgan Elvin worked so hard to find us somewhere suitable! Such a pleasure to flat hunt with and always made us smile no matter the situation!... Read more
8th May 2019 (5 years ago)
J chotai
Stay away!
Terrible team and wrongly sold “fully managed “ property services with a ridiculous charges and nothing in return!!
Once you are on board with them, none cares to even reply before u email few times.
Worst is, our tenant’s contract was ending and none was replying to us on house checks or anything at all till we send few emails. They are still not sure on this as of now.
Huge fees for nothing at all.
Stay away! They don’t care once you are on board with them and been charged.
Much better companies out there for better services .... Read more
Landlord
3rd May 2019 (5 years ago)
W Gregor
Disgraceful company who use evasive bureaucracy to undermine tenancy rights. Don’t deal with Foxtons if you want your deposit back. Disgusting... Read more
Tenant
11th Mar 2019 (5 years ago)
L O'Leary
Our house is landlord managed. We agreed a new contract with the landlord personally yet Foxtons still want to charge £96 to renew our contract (same as last year so no alterations). I rang to discuss as I thought it was unfair considering we never liaise with them or anything and was told by a Sebastian that ‘well no one put a gun to your head to sign the first contract’.. We initially paid their fee to get the house and until now haven’t heard from them since. I was also 9 months pregnant when we signed the first contract so never read all the t nd c’s.
There is no customer service. They are super blunt and rude on the phone. I got off the phone and felt so frustrated by being shouted at like I was the stupid one. I felt like they knew that they had me nd basically tough luck. That is not ok for us who pay £1800 a month in rent.
Pick agents that don’t just want to fleece you year after year for doing nothing.
There are a lot of better agencies that don’t charge these ridiculous fees and yet have good customer relations. 10 years of renting and this agency is definitely top of my DO NOT GO HERE LIST.... Read more
Tenant
12th Sep 2018 (6 years ago)
J Hall
Absolutely dreadful service from start to finish. Renting a house through foxtons has been an absolute nightmare. They are incredibly disorganised, unwilling to help, can't resolve basic issues (we didn't have a boiler for 2 months in the middle of winter), are rude, and they then tried to take parts of our deposit away unfairly. I'd really recommend avoiding foxtons. I am now with dexters, who are so much better!... Read more
Tenant
2nd Jul 2018 (6 years ago)
C Mcfarlane
Tried to rent through Foxtons for the second time this November. Despite the abhorrent service I received from Foxtons Peckham 6 months earlier. Holly seemed attentive and to care about what we needed. Luckily for us, after viewing a property we loved, all went quiet. We were left totally in the dark as to what was going on. It was very stressful for us. Thankfully, Roy Brooks Nunhead was on hand to help us!... Read more
Tenant
17th Dec 2017 (7 years ago)
L Brailsford
I wrote a review on the Foxtons site. It doesn't appear- they only show 5 star reviews. We put our house to rent with Foxtons. Despite contacting them nearly a month ago and filing all paperwork (which we had to chase and was a very lengthly process due to their 'portal system' not working) our house is still not on the market. It will likely stand empty for 3 months costing us money because we have chosen Foxtons. Michael initially seemed extremely nice and promising but literally nothing has been done and I have wasted hours on phone calls and online trying to get this sorted. No one has looked at our house because the photos we sent across have not been put online. Definitely don't try and let your home out with Foxtons if you genuinely need tenants for a specific time.... Read more
Landlord
30th Nov 2017 (7 years ago)
R Fennell
Be very careful with this company and ensure you read your contracts carefully before signing, there are hidden fees and charges in many of them. They are not to be trusted. There are many other reputable trustworthy companies on lordship lane, I would advise you to take your business elsewhere.... Read more
26th Jul 2017 (7 years ago)
G Vetere
Very professional service at Foxtons Dulwich. Gemma and Holly are very energetic, kind and helpful. Always ready to show me new properties they drove me around the area showing beautiful, clean and new properties. They both have followed me with the research and finally managed to find the right property for me. I am very happy and satisfied about the experience I had with Foxtons.... Read more
Buyer
27th May 2017 (7 years ago)
J sav
First Class, Nothing but praise and thanks to Jenny and the team, I wish I had gone to them first when looking to sell my property, full of excellent advice, positivity and available whenever I needed them. I have no hesitation recommending them, they are the team you want on your side.... Read more
Seller
1st Dec 2016 (8 years ago)
K folarin
TOTAL RUBBISH! Wish Nick Hill was still there. He was the best, the rest of them are time wasters and not straight forward.... Read more
27th Aug 2016 (8 years ago)
A Urquhart
Foxtons handled my sale and did a great job. Compared to other solicitors I found them much more proactive and on the ball, something which is really required at various points of the process. Jenny Purchase and Sam Leaney handled my sale and both put up with a lot of hassles to make sure the sale went through - if I go through this process again I'd happily work with them again.... Read more
Seller
19th Aug 2016 (8 years ago)
N Sz?cs
Holly Jones - FOXTONS DULWICH is the best agent I have ever met!
Holly answered to our enquiry regarding to one of the Dulwich property within two hours. She was on time for the viewing, she was very pleasant, looked professional and showed genuine interest towards our ideal place.
Next time she called and made sure that all 3 properties she is showing us matches with every-single-little-detail! It was incredible.
She is a very pleasant person to talk to, very calm, and always keen to satisfy her clients.
She is a true asset to the Dulwich team, and on her own made a very good impression of the entire company.
I will be definitely recommend FOXTON's and Holly to all my friends and family
I wish her the best in her carrier, and to keep up this excellent service and professionalism... Read more
16th Aug 2016 (8 years ago)
S akhtar
We sold our property with Foxtons. Really happy with the service received. Staff were very professional and they were really polite, offer good range of viewing times.
Big Thank you to Amika for keeping me up to date & cutting out the jargon throughout the whole sale.... Read more
Seller
29th Jul 2016 (8 years ago)
C Robinson
Holly was ace! She was really helpful and met us both separately one the same day to show us the property, so that we could both see it around our jobs. She explained the whole process really well and responded quickly whenever we had any questions before we moved in. She was honest throughout the whole process too. Thanks Holly! :)... Read more
Tenant
20th Apr 2016 (8 years ago)
C Rohde
It was a pleasure dealing with David Moloney -- he is extremely professional, well versed and updated with his market knowledge on the property market and the ins and outs of buying and selling. He is courteous, responds promptly to your phone calls and emails and goes the extra mile in following up with solicitors to ensure the clunky process of exchanging contracts goes smoothly. He's unassuming, so whenever we had queries, he would go back to the seller and check the facts. Look for David if you will engage with Foxtons and you will get the best service.... Read more
31st Mar 2016 (8 years ago)
H Mclean
I've lived in Dulwich the past 20 years and I've witnessed the change in the number of estate agents,that are currently practising in the S E 21 to 23 postal area.
for the past four years I've used Foxton's for rental and the sale of a number of properties .
I have experience a very hi standard of customer service from Foxton's at East Dulwich Nadia Amzert is my regular point of contact in the lettings and valuation department at East Dulwich over the last 15 months Nadia has assisted me to achieve the rental income that I requested on a number of properties. I can only repeat once again that I've been very happy with the level of service that I have experience from Foxton's of East Dulwich..... H Mclean.... Read more
Landlord
18th Mar 2016 (8 years ago)
G Barzily
I was searching for a property in the new cross/peckham area and got through to Sam Leany in the dulwich branch.
Sam did a very thorough property search for me and has been extremely helpful and professional throughout. He was always available to answer my questions and very quick to reply to reply/solve my enquiries.
I eventually found a property through Sam that fitted my needs and put an offer on it that had been excepted. Unfortunately due to an unsuccessful Valuation on the property I wasn't able to buy it, but Sam did all he can to help me find another property.
Guy Barzily... Read more
Buyer
17th Mar 2016 (8 years ago)
I Morrison
I had A great experience With Foxtons Dulwich, after returning from Australia from 7 years of being away, I found the process easy and painless! Fredericka Fryers helped me with my search and did most of the leg work. She understood what I was looking for and presented a selection of properties to fit my criteria. I especially like how easy it was to complete forms using there online portal. I would recommend using them again.... Read more
17th Mar 2016 (8 years ago)
A Woolgar
As a first time buyer I had been searching the market for around 8 months with little success around the Dulwich area. After speaking to Matthew at the East Dulwich Foxtons branch I was given sound transparent information on the current market conditions and he was able to manage my budget and expectations extremely well resulting in completing on a two bedroom flat in West Dulwich 4 months later! Would recommend to friends and use again in the future, great agent.... Read more
Buyer
17th Mar 2016 (8 years ago)
S Warrier
Holly Jones at Foxtons Dulwich was absolutely fantastic, efficient, and courteous throughout the whole rental experience. She helped me view a flat I really liked in less than 4 hours after calling her, and sorted the whole move out in exactly a week.
The only downside to Foxtons is that their charges are well on the high side. But they're very transparent about their prices, and I can have no complaints on that front.... Read more
Tenant
17th Mar 2016 (8 years ago)
T Murphy
We had been looking for an apartment to move into for about just under 2 months. We saw some absolute nightmares, agents that were just trying to rip us off, and as students were left feeling very uncomfortable with the whole rental process.
When Mimi showed us our new property we fell in love with it right away and cancelled all our other viewings that day. She was AMAZING! She knew what she was talking about, she was informative, she helped us get the property as quick as possible and was always a phone call/text/email away, and has made the whole process more relaxing and exciting. Thank you Mimi!... Read more
Tenant
16th Mar 2016 (8 years ago)
D Sandhu
We bought our first ever home with Jennifer Purchase from this Foxtons. Jenny was efficient, friendly, and very competent. We were kept informed every step of the way and had a really positive experience buying our house. Everything was done to our liking and all the dealings very clear, precise and transparent. I look forward to dealing with her again when we move on to a bigger house eventually. Thank you Jenny for your wonderful help.... Read more
Buyer
16th Mar 2016 (8 years ago)
J Deulofeu
We have been so lucky having Joe Burrows as our Sales Agent! He help us along the process to search for a house and choose the best area that suites us more. His knowledge is about more than just the house, he knows each pub, restaurant, nice parks and the history of each area giving you a better picture of the neighbourhood ...
I trully recomned Joe Burrows as the best option as your Sales agent, his honesty and profesionalism will help you out along the process.
Jan & Karen... Read more
Buyer
16th Mar 2016 (8 years ago)
N Batisse
A big thank you to Jennifer Purchase.
On top of being a great seller, I would like to recommend " jenni" for her professionalism and dynamism.
I certainly like the good communication we had like, always being aware of viewings and especially the prompt feedback of our viewers. Thanks for all the recommendations you have given us.
All the best
Sincerely
Nelly... Read more
Seller
15th Mar 2016 (8 years ago)
S Aleje
Extremely happy and satisfied with the service received from Juste at Foxtons in East Dulwich. She found us a suitable place in Camberwell within a week of viewing flats and was very informative and thorough. Everything ran smoothly and looking forward into moving into our new home in a couple of weeks! Would recommend... Read more
Tenant
15th Mar 2016 (8 years ago)
C French
Top quality experience. Friendly and efficient service from Gemma, who showed me a good range of flats for rent in the areas and price range I asked for. Took less than two weeks from visiting property to moving in with absolute ease and confidence. Gemma was brilliant - thanks Foxtons Dulwich for a 5* experience!... Read more
Tenant
8th Mar 2016 (8 years ago)