It's always a pleasure calling Truepennys in Greenwich. The property managers are always so professional and kind. they go above and beyond their call of duties to make sure all enquiries or issues are attended to. Thank you Valencia & Mariem. Keep up the good work.... Read more
Landlord
27th Jan 2025 (11 days ago)
I highly recommend Truepenny's Estate Agent in Greenwich. My property managers Mariem & Valencia, has been absolutely fantastic! they are incredibly communicative, professional, and supportive. As a tenant, I feel fortunate to have them as my property managers. Thank you so much!... Read more
Tenant
27th Jan 2025 (11 days ago)
I had an exceptional experience dealing with Valencia and Mariem. From the moment I moved in, they were incredibly responsive, professional, and made sure everything ran smoothly. As a tenant I couldn’t have asked for a better team to deal with. Both Valencia and Mariem went above and beyond to ensure a stress-free and positive experience. Highly recommend their services to anyone looking for a great property management team!... Read more
Tenant
26th Jan 2025 (12 days ago)
M Radics
We highly recommend Truepenny's agency in Greenwich. John Morritt and Wallace Jaffray were extremely helpful, efficient, friendly, and professional throughout. Buying a property is very stressful, and I had many questions, but John and Wallace made the entire process much easier and stress-free. An outstanding service from beginning to end.... Read more
Buyer
21st Oct 2024 (16 weeks ago)
K A
I recently rented through Trupenny’s Letting Agency, and my experience was outstanding. Mariem, the Property Manager, and Valencia, the Assistant Property Manager, were exceptionally professional at every stage of the tenancy. They addressed all my concerns with great care and were incredibly supportive throughout the process. They handled my enquiries promptly and effectively, liaising seamlessly with the landlord and keeping me well-informed every step of the way. I truly appreciated their attentive service and would highly recommend Trupenny’s for anyone looking for a reliable letting agency.... Read more
Tenant
15th Oct 2024 (16 weeks ago)
N Oganyan
We had a pleasure of working with Madison to find our new rental home and couldn’t be happier with the help and service we received with her and the rest of the Truepennys staff. Madison in particular has made us feel reassured after having a bad experience with a different estate agency and she lead us through the process with great clarity. We felt that the communication was exceptional and minimized the anxiety that came with looking and arranging a new rental place. We would highly recommend Truepennys to anyone looking for a place and thank Madison and the rest of the team for their help!... Read more
Tenant
4th Oct 2024 (18 weeks ago)
V Tat
Review for Flat 55, Cavatina Point:
I was asked to remove my previous review in exchange for support, but I faced even more issues. This has been the most unprofessional company and landlord I've encountered. The landlord and Mariem was a nightmare. I understand that the cost of living crisis is hitting the landlord hard but trying to withhold more than my entire deposit (£3,393) and falsely accused me of damages is not right. Thankfully, the DPS helped me recover my money. It's disheartening to see a landlord in his 50s abuse his position toward someone less than half his age. I’m grateful that my new landlord and my new estate agent is absolutely amazing and is the exact opposite of Truepenny’s.... Read more
Tenant
2nd Oct 2024 (18 weeks ago)
C Belham
If I could give Truepennys higher than 5 stars I would! We have just completed with selling our first home and the entire process was handled with constant care and attention from
John, Madison and the team at the Greenwich office.
Thanks to them, our family has been able to move to a new area, but we would highly recommend anyone in this surrounding area to use Truepennys!... Read more
Seller
29th Sep 2024 (19 weeks ago)
R Moro
I had the pleasure of working with Madison to find my first rental, and I couldn’t be more grateful for her help. As a first-time renter, I had a lot of questions and concerns, but Madison was incredibly patient, kind, and thorough in explaining everything to me. She made the entire process so much easier and stress-free. I also want to thank Mariem and Valencia for helping me with the document checks and signing the contract—they were both fantastic. I felt supported every step of the way. I highly recommend Truepenny's for anyone looking for a smooth and positive renting experience! (:... Read more
Tenant
25th Sep 2024 (19 weeks ago)
C Christophi
I am grateful for the exceptional service provided by Poppy from Truepenny’s Greenwich even after the purchase of my property was finalised. Her commitment to ensuring my satisfaction extended beyond what was expected. From assisting with minor queries and even contacting the old owners, Poppy went above and beyond to ensure a smooth transition into my new home. Her genuine care and dedication exemplify what it means to provide good customer service. I am truly impressed and grateful for her unwavering support.... Read more
Buyer
24th Sep 2024 (19 weeks ago)
C Steed
Truepennys had been consistently Reliable and receptive to our needs and have helped with any issues have come up. Their staff including Valencia have always worked very hard for us... Read more
27th Aug 2024 (23 weeks ago)
G Dixon
The team at Truepennys have been managing my property for the past two years. They’ve always been very responsive and helpful with any questions or issues me and my flatmates had. Special shout out to Valencia who’s always been extremely helpful!... Read more
Landlord
27th Aug 2024 (23 weeks ago)
P Cooper
I've been letting my property through Truepenny's Greenwich for a number of years and have had a great experience working with Mariem and her team. Mariem is always swift at getting back to me and helping deal with any situation related to the property. I cannot recommend her enough!... Read more
Landlord
16th Aug 2024 (25 weeks ago)
H Moore
I've been letting a property through Truepenny's Greenwich office for some time and right from the beginning the whole team has proved to be excellent, in stark contrast to my previous experience. Efficient and knowledgeable, very easy to deal with at every stage. The team's commitment to customer satisfaction is evident. A particular standout is Mariem, who has never shied away from dealing with knotty problems, always going above and beyond in presenting creative and effective solutions. Her resourcefulness, tenacity, and people skills are remarkable and so very much appreciated!... Read more
Landlord
10th Aug 2024 (5 mo. ago)
S Robins
The most unestate-agency estate agents I have had the pleasure of dealing with. They have been upfront, friendly and professional throughout and gave true and frank advice. Madison was exceptionally helpful and efficient working with Mariem and John behind the scenes to keep everything ticking over so quickly for me. Really big thank you from my family and I.... Read more
S Johnson
Used Truepenny's to sell our flat and we were happy with the service received from John, Madison and the team at Truepenny's. Good local knowledge and helped lead us through the process and were always happy to take our calls and questions.... Read more
Seller
22nd Jul 2024 (6 mo. ago)
V Agrawal
I’ve been staying at one of their properties for a year now, and it’s been a great experience. They’re super quick to solve maintenance issues, and their maintenance team is lovely. They’ve always been kind and patient with us. A special shout-out to Valencia and Mariem for being so dependable, quick and making our stay really enjoyable.... Read more
Tenant
19th Jul 2024 (6 mo. ago)
V Heng
The worst experience ever.... Read more
15th Jul 2024 (6 mo. ago)
S thoeun
Bad experience, avoid at all cost... Read more
15th Jul 2024 (6 mo. ago)
N Smith
Selling a house in Greenwich in Spring 2024 is challenging to say the least. However John and Madison provided what turned out to be accurate initial advice and after a short time on the market (and after several viewings) a very good offer from a buyer with a 4 week deadline. They both assisted us through the stressful (due to the tight timescales) selling process and we are delighted that we managed to sell and move to our new home. I can thoroughly recommend John and Madison who will get to know your property and provide a first class service from start to finish. Thanks guys!!... Read more
Seller
11th Jul 2024 (6 mo. ago)
O Nwogwugwu
I did my first viewing of the flat I’ve moved in with Shahana! Felt in good hands with her, she was very transparent and lovely, and super helpful throughout the entire process.
Thumbs up for Truepenny’s!... Read more
Tenant
3rd Jul 2024 (7 mo. ago)
T Cardoso
Valencia' Josephs service at Truepenny's Greenwich exceeded all expectations. What truly distinguishes Valencia is her unwavering focus on client satisfaction. Her straightforward approach, combined with patience, makes her a trustworthy partner in real estate transactions.... Read more
24th Jun 2024 (7 mo. ago)
Thanks for great service you provided throughout the tenancy.... Read more
Landlord
21st Jun 2024 (7 mo. ago)
T One
My experience with Valencia and Mariem at Truepennys was vastly superior to my previous dealings with all agents in the area. They both helped massively with helping me rent a rally nice place before getting onto the property ladder, and I would recommend their way of doing business to anyone!... Read more
Tenant
12th Jun 2024 (7 mo. ago)
E Cooney
It’s been my first time ever using an estate agent to look for a flat and Truepennys have been fantastic! A special mention to Madison T who has been amazing throughout this whole process. She’s responded to my emails quickly, taken the time to give me a call to explain anything, and has totally gone above and beyond to ensure that things moved swiftly and I found the place I loved. I’m really looking forward to working with Madison and the rest of the Truepennys team throughout the rest of this process, and I can confirm that this local estate agent works tirelessly to get the job done quickly and efficiently. Thank you Madison, you deserve all the praise in the world!... Read more
Tenant
31st May 2024 (8 mo. ago)
J perfect
We cannot recommend this estate agent more highly. John Morritt was an absolute delight and so very helpful we could not have asked for more!... Read more
20th May 2024 (8 mo. ago)
C Mann
My wife sold her 3-bedroom apartment via Truepenny's. We have been very satisfied across the entire journey from initial contact to actual sale. John has been constantly available and guided through the entire process. Furthermore, has been all agreed points and commitments met/ overachieved. We deliberately decided for this local estate agent and would do everything the same again. Thanks a lot, Claudius... Read more
Seller
17th May 2024 (8 mo. ago)
A Kwek
My experience with Michael Turner at Truepenny's Greenwich was nothing short of outstanding. From the initial viewing to the final closing, Michael's professionalism, knowledge, and dedication were evident every step of the way.
What sets Michael apart is his genuine commitment to his clients' best interests. He was always available to answer any questions or address any concerns I had, and he ensured that I felt confident and informed at every stage of the transaction.
You know a real estate agent is the one to trust when he tells you the problems of the property right off the bat. Straightforward, honest, and patient.
Truepenny's Greenwich on a whole has been very helpful. Thank you for the smooth transaction.... Read more
Buyer
3rd May 2024 (9 mo. ago)
N Hollick
Wallace has been so helpful, unlike my solicitors.. basically done their job.. thank you... Read more
21st Apr 2024 (9 mo. ago)
C Christophi
Absolutely thrilled with the exceptional service provided by Madison Teather at Truepenny’s. Madison took the time to understand my needs and preferences in searching for a flat, making me feel like a valued client from the start.
Throughout my search, Madison demonstrated outstanding dedication and communication, keeping me informed at every stage and addressing any concerns or questions.
Above all, I felt that Madison had genuine care for me as a client and ultimately helped me find my perfect home in Greenwich.... Read more
Tenant
19th Apr 2024 (9 mo. ago)
I Jamieson
John Morritt was extremely helpful and efficient. He is very knowledgable about the rental and sales market. I Wouldn’t hesitate to recommend him.
Mariem Ben Khaled has been excellent in the subsequent management of my rental property.
A very professional outfit!... Read more
Landlord
15th Apr 2024 (9 mo. ago)
I Taylor
Attempting to find property to buy on their website using a mobile phone is so cumbersome and difficult that it puts you off engaging... Read more
14th Apr 2024 (9 mo. ago)
M Perez
FalsePenny’s
After the viewing they don’t care about you anymore. I had a LOT of problems and headaches because of this agency, the worst of London (from a the main door broken, the shower not working, cold and noise coming from a broken window, not this being out fault but having to deal with because the agency wouldn’t help us) do not trust them when they say they will help, I was desperate uncountable times and had bad anxiety. Our last problem was the deposit, they wanted to keep most part of it and leave us with nothing, we needed to ask for a external check and we won the case, the agency was just trying to keep our money. DO NOT RENT WITH THIS AGENCY.... Read more
Tenant
26th Feb 2024 (11 mo. ago)
L Rivera
From all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam ever.... Read more
Tenant
26th Feb 2024 (11 mo. ago)
E Molnar
Great service! quick and efficient. Very happy with the service.... Read more
21st Feb 2024 (11 mo. ago)
Honesty and integrity were what we experienced. Always called when they said they would. Very happy with the service provided.... Read more
Seller
13th Dec 2023 (1 year ago)
J Urbi
I've had a great experience renting with Truepenny's so far. There was a maintenance issue with the flat on the morning of my move in and the whole team rushed to get it resolved within a few hours. Madison in particular has been super friendly and helpful. Thanks to the team, highly recommend!... Read more
Tenant
20th Nov 2023 (1 year ago)
B Marta
Would never recommend this agency, I am taking based on my own experience with Mariem; she is not willing to help the tenants and hide a lot of things from the landlord too. It is disgusting to deal with people like this, that don’t want to work or help their clients.... Read more
Tenant
15th Nov 2023 (1 year ago)
L Lopez
They are scammers.
A contract was signed for 3 people who sent their deposit separately and when it came time to return it, they have left it in the hands of DPS who are a deposit "security" company they are going to return the deposit to only one person.
They’re also hired hided a lot of things from the landlord so he kept renting it with them
IF THE MONEY IS SENT TO THEM THEY SHOULD RETURN IT.
If you want to avoid legal proceedings in court, do not rent or buy anything from them.... Read more
Tenant
15th Nov 2023 (1 year ago)
C aydin
I had a booking with Sarah for one property. She was very professional on her job, was very kind, and clear about facilities of the property. Thank you for the good service.... Read more
17th Oct 2023 (1 year ago)
J Butler
My experience with Truepenny's has been very positive. I have found it a pleasure dealing with the team who impressed me with their attentive, friendly service as well as the seamless process in helping find the right apartment. Would gladly recommend.... Read more
16th Oct 2023 (1 year ago)
J Cheong
Fantastic service from a top class Management Agency that I have been with for a long time! Mariem has been amazing and always gone above and helped looked after my property. Thank you Mariem and TruePenny!... Read more
Landlord
14th Jul 2023 (1 year ago)
V Stalder
Great service! I announced the end of my lease on a Sunday night and had already 5 short visits planned on the Wednesday, that were done successively in less than an hour! Many thanks Sarah!... Read more
Landlord
4th Apr 2023 (1 year ago)
Amaury
Great experience with Sarah.
Not only did she thoroughly showed me the apartment but she also gave me great tips about the neighbourhood and Greenwich in general.
I highly recommend this agency as they helped me through the contract process.... Read more
5th Mar 2023 (1 year ago)
J Avwat
I was actively looking for a three bedrooms in late last year to January when I came across Truepenny's Estate Agent, Greenwich in mid January 2023 on Zoopla. I called and Valencia picked up and told me someone is already undergoing referencing for the same property, however, she will reach out to me if anything changes. Trust me, I didn't believe her.
Few days later, she actually did got back to me and my renting process began. Since that very day till date, the team has been really supportive, they carry you along with every stage of the process, and are willing to assist where needed. I didn't know renting could be this fun until I came across Truepennys.
Thank you Valencia, you're such a sweet soul. Mariem, I cannot appreciate you enough for all the support and understanding. Mike, you are awesome.
I will always recommend this team 100%.
Thank you Team Truepenny!!!!... Read more
Tenant
16th Feb 2023 (1 year ago)
B Walker
I've had several interactions with Sarah Gillett recently. I've found her to be very proactive and takes the time to listen to what we're looking for, without being pushy. I also appreciate that she provides a balanced view of what's going on in the market. In these changing times, it's important to find estate agents who you can trust and Sarah has certainly gone a long way to demonstrating that Truepenny's stands out in this respect.... Read more
15th Feb 2023 (1 year ago)
E Ejiogu
Great service from Mariem since she started working on my tenancy. Quick responses to issues, personable and professional. Great work.... Read more
Tenant
8th Feb 2023 (1 year ago)
S Toporov
I had a great experience with Truepenny's, and with Valencia in particular. I rented my first flat in UK flat with them and Valencia was superhelpful with covering all my questions during the process. (I believe that part of them was silly due to my unexperience). I would definetelly recommend Truepenny's for anyone who is looking for the property.... Read more
Tenant
17th Nov 2022 (2 years ago)
S Velasquez

I highly recommend Truepenny’s. Million thanks to Valencia Josephs who did a great job. She was very approachable and helpful throughout the process. She is also knowledgeable about the area and she shared with me some of her thoughts and opinions which I appreciated a lot.
The process and handover went smoothly. Thanks to Valencia - she truly is an asset to the team. If ever I’d rent again, or buy a property in the area, I’ll go to Truepenny’s first, look for her and enquire. Every time I have concerns or queries, she helps me without hesitation.
I remember an agent from a different letting agency in Petts Wood as I was expanding my flat hunt and our experience was unpleasant. Firstly, the agent broke the house key as he tried to open the door of the property, hence had to cancel the appointment and asked us to reschedule which was annoying as I was so busy, only to find out that he took us to the wrong property (I went to the right property but was told initially that it wasn’t the right one). Secondly, he had this vibe that he was not enjoying his job. He didn’t even care to show us around. We showed ourselves around the flat instead. Even if we liked one of the properties he showed us, we decided not to make an offer because we felt that he didn’t deserve to get some credit as we didnt feel valued as his client.
Luckily, I did not experience the above with Valencia/Truepenny’s. Also, when we visited their office to submit our proof of ID/passports, everyone there was so nice and accommodating.
As for Mariem, our property manager, every time I have queries, she attends to them promptly.
I feel great about them so far. I know that I can trust them and that they will do everything to assist me because they value me.
Thank you Truepennys Greenwich. Keep up the good work. I hope you continue to help prospective tenants or home owners to find their new home.... Read more
Tenant
11th Oct 2022 (2 years ago)
T Turan
Don't think twice, just let those nice people to help you !... Read more
10th Oct 2022 (2 years ago)
H Me
Honest review is I am not sure if they exist or do any work. Failed to arrange a viewing for me and all of a sudden the property is no longer available. Thanks Truepenny for wasting my time... Read more
19th Sep 2022 (2 years ago)
O Sawant
FALSEPENNY.
Dont fall for the trap and waste your time. After being waited to move into the new property i booked we been told current tenant is not leaving. Beaware and dont pay them before you get the keys.... Read more
Tenant
15th Sep 2022 (2 years ago)
R Steele
A big thank you to the Truepenny’s team in Greenwich, who helped us secure and settle into our rented apartment a couple of weeks ago. Special mention to Ana, who dealt with all of the admin efficiently, answered our questions promptly and who resolved a maintenance issue speedily. Thanks also to Valencia, for introducing us to the property and to Chloe, who initiated the letting process. Great service all round.... Read more
Tenant
23rd Aug 2022 (2 years ago)
H Kim
I recommend the Truepenny's Estate Agent Greenwich. Especially, my property manager, Ana Apostu is wonderful! She is so communicative, professional, and helpful. As a tenant, I'm so glad that I could meet her as my property manager. Thank you again Ana!... Read more
Tenant
16th Aug 2022 (2 years ago)
H Harwood
I just had to come on here and speak about my experience I have had with Truepenny’s. Micheal was so professional and helpful, I feel like all my enquiries where answered well and believe I have all the knowledge needed on the property I am interested in. Would highly recommend!!!!... Read more
11th Aug 2022 (2 years ago)
J Reid
I recently dealt with Ana, Property Manager, at Truepenny's Greenwich, regarding a change to my tenancy agreement. I found her extremely professional and helpful, going above and beyond to help resolve the situation. I'd highly recommend this agency!... Read more
Tenant
11th Aug 2022 (2 years ago)
G Jones
Valencia and Micky went above and beyond to help me in my search for a flat, I cannot recommend them enough.... Read more
11th Aug 2022 (2 years ago)
S Bedore
I highly recommend Truepenny's. We rented a flat with them and they made the process so quick and easy for us since our first contact that I am impressed. Chloe and Marien were absolutely brilliant, extremely friendly and communicative and really helped us out. The maintenance team is fast and super helpful.
It's our first steps with them and I'm very happy with that so far.
I couldn't recommend them strongly enough.... Read more
8th Aug 2022 (2 years ago)
R Sharkey
We have had a great experience with Trupenny’s over the last 4 years with renting our flat. With property management and any needed maintenance, Ana and James have been great and very responsive.
We’re moving out soon and Sarah came to remarket the flat and was also fab. All was done very efficiently and in one afternoon which minimised disruption on our end.... Read more
7th Aug 2022 (2 years ago)
D Alcantara
They have been truly amazing! So helpful and patient in every aspect! I have had issues with previous letting agencies and was a bit worried about how it would be with Truepenny's but they have succeeded our expectations. From our first contact with them and the actual move-in was less than 1.5 weeks!
I would recommend them to anyone!
Thank you so much Chloe and Marien for the incredible service!... Read more
5th Aug 2022 (2 years ago)
M Ruiz
It is our second time renting in London and having found Trupennys has been a blessing! They have been amazing to work with. Moving homes and the whole renting process is incredibly stressful, but they have managed to make us feel at ease with their friendliness and maintaining great communication. A lot of estate agencies will normally have no care for the tenants, a lot of them are rude, will make you feel pressured, and will give you vague responses. You will find the opposite with Truepennys, we feel they truly want the tenants to be happy when they move in.
Thank you especially to Chloe, she is a very professional, friendly person and was super knowledgeable about the property. She has been amazing in this whole process so far, showing us the property, taking the time to answer all of our questions, giving us honest advice, and helping us get our next home. Looking forward to moving soon!... Read more
22nd Jul 2022 (2 years ago)
M Bosman
The most professional and friendly estate agents I ever had to communicate with. They truly seem to care and will give you all the information and advices that you might need!
I'd like to especially thanks Mariem and Chloe whom I've been in contact with during the process. Xx... Read more
22nd Jul 2022 (2 years ago)
H Fatal
I would like to thank Anna for her help, always there when we are in need. Thank you so much.... Read more
18th Jul 2022 (2 years ago)
L wangai
It is my first time in renting in London and I found Truepennys honest and very helpful. Thanks to Mariam, who is friendly and super approachable. Highly recommend them!... Read more
15th Jul 2022 (2 years ago)
Rakip
I highly recommend Truepenny's agency in Greenwich. Ana has been absolutely fantastic: she is a very professional, hard-working, knowledgeable and a friendly person. Renting or buying is a very stressful thing and this is the best place to be. An outstanding service from beginning to end.... Read more
15th Jul 2022 (2 years ago)
K S
Best experience I’ve had with a London letting agent! Great communication and really proactive. Thank you especially to Ana, I feel really looked after as a new tenant already!... Read more
15th Jul 2022 (2 years ago)
K Stafford-Roberts
It was our first time moving into a private flat in London which was quite scary but everyone at Truepennys was really, honest, friendly and helpful and made our search much less stressful. Valencia was particularly lovely and helpful with our viewing.... Read more
14th Jul 2022 (2 years ago)
S McGuire
Myself and my partner have recently been dealing with Valencia in our search for a new rental property. In the past, we have usually rented from private landlords so were a little bit worried about how dealing with an agency would go... however Valencia made us feel really welcomed and at ease and has been a credit to Truepennys! She is lovely, kind, professional and informative and went out of her way to ensure that our needs were met and that we felt comfortable along the process. Her communication was great and we felt in safe hands with her (:
Thanks to her, we have just found our perfect next home and are absolutely thrilled!
Our experience so far with Truepennys has been great, so I would definitely recommend this agency - ask for Valencia if you can!... Read more
14th Jul 2022 (2 years ago)
G Bleasdale
We have been a tenant in Blackheath handled by Truepenny's and dealt mainly with Mariem. She has always been a pleasure to work with. Polite, helpful and always ready to assist in a timely manner. Highly recommended!... Read more
7th Jul 2022 (2 years ago)
S X
Had a wonderful viewing with Sarah in Greenwich, she was so friendly and knowledgeable about the flat that she was showing us around. She also gave us some excellent tips for the nearby area and was just an absolute pleasure to chat to. We asked to see the gym and she went above and beyond to get us to the right place for a look inside. Highly recommend this estate agent.... Read more
4th Jul 2022 (2 years ago)
S Scott
I am a landlord and have used Trupennys Greenwich to manage a property in Essex. I have always found Ana to be most professional in our dealings, she certainly understands the position of the landlord and gives me the confidence that any issue raised by either side will be dealt with without fuss or stress. She really is first rate. Thanks.... Read more
4th Jul 2022 (2 years ago)
N Dochev
Mariem has been of tremendous help when arranging an end of contract extention and subsequent move out process, which was silky smooth. Fully recommended.... Read more
1st Jul 2022 (2 years ago)
S Palanisamy
The way they handle people is quite generous and they are approachable. Very good service by Ana Apostu and the team as well.... Read more
1st Jul 2022 (2 years ago)
J Yoon
I have moved to London, had a very difficult time finding residency as housing market is overheated. Eventually, I found a property, decided to move forward. Process was complex for foreigners. Yet, this location of Truepenny's managed to secure the deal and to close it. Meriem and all of its members were genuinely helpful; they really try to help you out. At the end of the day, they were one of the nicest people I met in Britain. Trust me, go here, you won't regret it.... Read more
1st Jul 2022 (2 years ago)
A Teglas
We’ve rented through Truepenny’s and they were really wonderful, on the case for every query we had. We mostly dealt with Ana for the last part of our tenancy and she was great. Highly recommend her!... Read more
25th Jun 2022 (2 years ago)
M K
My husband and I would just like to give a shout out to Ana Apostu! Through the past year or so that she's been our Property Manager, she's been just amazing - so professional, resourceful, efficient, prompt and, yes, kind in attending to our queries or any business related to our property. What an amazing work ethic! We can't express our appreciation enough. Many thanks for the 5-star service and support, Ana!... Read more
24th Jun 2022 (2 years ago)
K young
Good company and Ana has been very helpful and thorough... Read more
24th Jun 2022 (2 years ago)
V Gudra
Ana manages our property in Greenwich and she handles everything for us without fuss. I would highly recommend using this branch... Read more
24th Jun 2022 (2 years ago)
J James
Walked into Truepenn'ys for some information about letting out my property, Mariam was professional and courteous. She offered lots of information that was practical, much of which I was not aware of. No sales pressure like other agents. Such a refreshing change.... Read more
24th Jun 2022 (2 years ago)
M Ali
Excellent service,pleasant team working for that agency..... Read more
23rd Jun 2022 (2 years ago)
J Watts
We have been living in our flat in Greenwich for two years now and have found Truepenny's really easy and lovely to work with should we need any assistance. Mariem in the Greenwich office has always gone above and beyond to make sure we are happy and comfortable. Would recommend the company to anyone.... Read more
23rd Jun 2022 (2 years ago)
R Beckett
I have just rented a flat from Truepenny’s in Greenwich & am very pleasantly surprised by the ease of the process.
From when I first walked into their office I dealt with Ana Apostu who has gone above & beyond to ensure that my experience was stress free, easy & most important to me, very quick.
There was a hiccup with my previous agents referencing & Ana did everything she could to ensure that all parties went through on her timeline. I really couldn’t be happier!... Read more
22nd Jun 2022 (2 years ago)
A Jones
Truepenny's have been Fantastic at managing my property , and they Have a gem In the brilliant Ana working for them. recommend!... Read more
22nd Jun 2022 (2 years ago)
H BAI
I found Truepenny’s staff very professional and helpful, especially Mariem, always respond me very promptly ????... Read more
22nd Jun 2022 (2 years ago)
M Richardson
I have had my property let by Truepenny's Estate Agent. Whilst not all staff have come up to the expected standard I have found all communication with Ana Apostu to be professional, helpful, prompt and responsive. I would like to thank her for the service provided todate. Margaret... Read more
21st Jun 2022 (2 years ago)
A Coe
I have recently moved into a property which is managed by Truepenny's. Our agent, Mariem, could not have been more helpful and pleasant to deal with, and has helped us to sort the issues that we have had with compassion and efficiency - highly recommend!... Read more
21st Jun 2022 (2 years ago)
S thakrar
I am the landlord of an apartment managed by Truepenny's. I am very happy with the service they provide. Mariam, the property manager has been very proactive in settling any issues I have and is very thorough and professional.
Keep up the good work Truepenny's!... Read more
21st Jun 2022 (2 years ago)
J Eastwood
Ever since Truepennys took over the management of my rental property my life has become so much easier, and this is without doubt due to the effort and assistance of Ana who looks after it for us. She is simply excellent at her job, nothing is too much trouble and she replies and handles any queries straight away. Would definitely recommend Ana if anyone is looking for an agent to manage their property!.... Read more
15th Jun 2022 (2 years ago)
S O
Fantastic customer service and Ana together with her team have been real superstars with recent let of my apartment.... Read more
10th Jun 2022 (2 years ago)
J Groves
I highly recommend Truepenny's. We had a major fire in our building and needed to find a place to rent so we approached Truepenny’s. It was a very stressful time for us - Sarah and Ana were absolutely brilliant, they were extremely friendly and communicative and they really helped us out.
Ana and Sarah really went the extra mile and pushed the insurance company so that we could move in quicker and it made a huge difference.
I couldn’t recommend them strongly enough, they really go above and beyond.... Read more
10th Jun 2022 (2 years ago)
A M
Highly recommend Trupenny's, they have been extremely dilligent, helpful, active, warm and friendly in all things regarding to the sale of my property. Special mention to Sarah & Chloe for their great work... Read more
Seller
25th Apr 2022 (2 years ago)
G Shannon
My property is well maintained and any issues dealt with quickly. Mariem is really helpful and lovely too!... Read more
Landlord
4th Apr 2022 (2 years ago)
D McGuire
I've had a positive experience with my current property manager Mariem - really efficient and simply great at her job. Cheers Mariem!... Read more
4th Apr 2022 (2 years ago)
M Devalera
Disgraceful, parasitic practice. The most heartless and unprofessional bunch you could imagine. Avoid avoid avoid!... Read more
1st Apr 2022 (2 years ago)
E Vukman
Shahana was an absolute sweetheart to my friend and I. We had never been to an estate agent before and she was so funny, accommodating, genuinely kind and beaming with loving energy. We felt so safe registering with Truepenny because of her, especially as students who rarely get taken seriously, we couldn't thank her enough! And thank you to Sarah too for being so open and kind as well!... Read more
30th Mar 2022 (2 years ago)
A Cahalane
My partner and I have been renting with Truepennies for a year and half now. This review is specifically for Ana our new property manager. We have had a few issues with the property which have been sorted at speed and with compassion! Delighted to have you on board and thank you!... Read more
Tenant
22nd Mar 2022 (2 years ago)
H goldstein
Ana Apostu has been extraordinarily helpful and professional in dealing with my Flat.
It is reassuring to know that a genuine human being cares about the Landlord and the property.
I am very impressed with Ana's work ethic, professionalism and spot-on communication skills.... Read more
Landlord
21st Mar 2022 (2 years ago)
E Ngl
I am a landlord residing in Hong Kong. Miss ana Apostu has taken over to look after my flat at Vertex Tower. She has been very helpful and thoroguh in following up with the move -in problems encountered and left behind by the former agent. She nicely introduced herself to me and the tenant and has taken intiatiave to follow up on the issues.
In the recent incident when the tenant asked for a rent reduction claiming ; that the flat is in a bad condition, Ana has offered her advice and opinion that there is no reason for a rent reduction, she also took intitaive to do an inspection of the property and made report to help justify that the flat is in good conditiont; and she had made arrangments to fix up those items needed.
I am very happy with her service and feel comfortable that she will help to follow up with the matters of the flat.
yours faithfully,
Eva LI Yee Wah... Read more
Landlord
21st Mar 2022 (2 years ago)
T Kolk
Worked with Mariem who was able to quickly and professionally help with an issue with our deposit.... Read more
17th Mar 2022 (2 years ago)
I was dealing with Mariem the whole time, I could say we spend days on the phone, and she helped me with everything. Thank you again ??... Read more
Tenant
9th Mar 2022 (2 years ago)
Z Naglik
Me and my friend have been renting with this agency for a while now, we had a few small issues in the beginning, but overall it's really good. Our new property agent, Ana Apostu, has been really helpful to us. She helps us with everything we need right away, is always nice, responds quickly. Having this kind of agent is a blessing! Highly recommend... Read more
Tenant
4th Mar 2022 (2 years ago)
I was dealing with Mariem and she did a great job, she helped me with everything I need and I could tell from her voice, with an amazing smile on her face. Thank you again for sorting out everything for us ??... Read more
Tenant
28th Feb 2022 (2 years ago)
R Bennett
Unexpected, but pleasantly surprised to find agents who will take the time to contact all parties involved and get to the heart of the problem.
With everyone willing to pass blame these days Mariem was able to get things sorted :-)
Thanks
Rachel B... Read more
22nd Feb 2022 (2 years ago)
R (UK)
Truepennys helped me move into a Greenwich property. The entire process from viewing appointment booking to moving-in the apartment was well coordinated and hassle free. Most importantly, for any questions/confusion one may have as a new-to-London tenant, Truepennys is always available to assist on phone and/or email.
The apartment required maintenance and repair, which too were duly arranged by Truepennys. Special mention to Ana Apostu, for being patient and truthful on each occasion. At times, when a solution cannot be arranged immediately, a simple assuring conversation is useful, and Ana did just that till she managed to get the repair work done, even when I was away at work. She has been a true savior to my London journey.
Thank you Ana and Truepennys!... Read more
Tenant
20th Feb 2022 (2 years ago)
D Gather
Approached my queries in a concise and professional manner. Mariem was "on the ball" and offered me fantastic advise on my options, Great service.
Thanks again ;-)... Read more
18th Feb 2022 (2 years ago)
A Bayat
Super responsive and very helpful! Massive thanks again to Mariem for you help in setting up our contracts! :)... Read more
29th Jan 2022 (3 years ago)
M Milner
Really pleased with the professional, courteous and prompt service we've received from Ana this week. She's a great listener and really wants to get things right for everyone involved. I'm delighted to have someone like this speak to at Truepenny's. Thank you for all your help.
Great meeting Sarah today - she was helpful, professional and has a real passion for the area. Thank you!... Read more
19th Jan 2022 (3 years ago)
I Naidoo
Hopeless service. On checkout Truepenny’s acknowledged that we left our rental clean but still insist on a £300 pound professional cleaning fee - tenants have been alerted to this unscrupulous behaviour and I am shocked that Truepenny’s perpetuates this ‘fleecing of tenants’ practice. Be cautious when dealing with this company, over the duration of our rental there has been poor response to maintenance issues with no compensation for clear incompetence in attending to repairs punctually.... Read more
Tenant
18th Jan 2022 (3 years ago)
P gorringe
31 Dec had an electrical fault in the fuse box which meant no boiler, fridge or freezer in use. Contacted Truepenny's on Saturday morning and Ana A went above and beyond to get the problem fixed. Arranged an electrician to come out New Years eve and everything was sorted. Really great service.... Read more
Landlord
13th Jan 2022 (3 years ago)
S ZC
Mariem at Truepennys is brilliant- so responsive and helpful. I needed to track down some post sent to a previous address; she contacted the new tenants and sorted this for me within minutes of me emailing Truepennys. Thank you Mariem!... Read more
11th Jan 2022 (3 years ago)
D Adam
Mariem Ben Khaled she is the BEST!
She was receptive to my problems, she was kind and I am very grateful to her.... Read more
10th Jan 2022 (3 years ago)
A Morioka
First off they were advertising a studio for renting as 1 bedroom (no windows or doors, just a wall near the bed). They called me that the landlord is happy with my details and rushed me to sign the monies breakdown doc, so I signed it after I double checked the flat size was okay for me to work from home. Then there was a Christmas break and I didn't hear back from them for 7 days. After I attempted to reach them that I received the below message from them.
Unfortunately the landlord has agreed to go with another offer as he understood that you were still continuing to look at other properties
I was travelling so I emailed that I would like to take the flat, but I found it odd that they sent me a docusign form from the same address but only told me it's not available after a week from different email address. I don't recommend this agent to tenants.... Read more
Tenant
7th Jan 2022 (3 years ago)
J Claridge
Fantastic service from Truepennys right from initial enquiry of selling my flat, through all the difficulties and queries in the sales process to completion. Highly recommend. 5 stars!
Thanks to Connor especially for his time and diligence.... Read more
Seller
1st Sep 2021 (3 years ago)
I Brown
As a landlord of two small flats, I highly recommend Truepenny’s. They have helped me in many ways and are super friendly with calls, emails and my visits. They have my trust.... Read more
Landlord
4th Aug 2021 (3 years ago)
Julian
Danielle and James provided an excellent service renting out my flat in Greenwich for several years. All ran very smoothly, highly recommend.... Read more
Landlord
16th Jun 2021 (3 years ago)
D Small
Website design and local marketing seem professional... Read more
24th Apr 2021 (3 years ago)
T Saraf
Sarah is very responsive and patiently gave us multiple unit virtual viewings within a day. I will highly recommend anyone looking for an apartment to get in touch with her.... Read more
22nd Apr 2021 (3 years ago)
E Spada
Sarah Gillett was really helpful and attentive to listen to our house needs... Read more
7th Apr 2021 (3 years ago)
D Strugli?ski
Sarah from the Greenwich branch is a great asset to anyone looking for rentals in South East London. Exactly what you want from an agent, honest advice, helpful advice and a reassuring demeanor. Five stars!... Read more
Tenant
5th Apr 2021 (3 years ago)
P Gormley
Great service from Sarah in the Greenwich branch. Very knowledgeable and personable. Would recommend if your looking for flat rentals in South East London.... Read more
Tenant
23rd Mar 2021 (3 years ago)
C Spira
I have been using Truepenny for year dealing with a property and they always have been responsive, proactive and efficient.... Read more
Landlord
15th Mar 2021 (3 years ago)
L Nguyen
I met Sarah today. She is so professional very helpful.We came to visit 1 property but she really patience she took me to other 2 give me lot of chance and show me around.never met anyone like this before. I DEFINITELY GIVE HER 100 stars if I could.i can see Sarah really love her job.thanks you so.much Sarah.... Read more
10th Mar 2021 (3 years ago)
S Richardson
Sarah was very helpful and honest. At the viewing she was good at listening to my needs and what I’m looking for.... Read more
26th Feb 2021 (3 years ago)
A Nguyen
Sarah has been super helpful, honest and friendly. She has listened to my requirements and will continue to find me a suitable apartment. Will continue to use their services.... Read more
24th Feb 2021 (3 years ago)
S Pritchard
Danielle has managed my property for the last few years and she is excellent: responsive, builds a great rapport with the tenants and is a great problem solver. Most importantly, nothing fazes her. Thank you!... Read more
Landlord
3rd Feb 2021 (4 years ago)
B Robilliard
Nick has provided us with amazing service under really challenging circumstances. Obviously managing property during a pandemic adds a significant layer of difficulty; however Nick has also had to negotiate time zones as he communicated with us on the other side of the world (Brisbane); arrange repairs; cleaning; contracts; and manage our personal possessions as we left our flat in Greenwich like the Mary Celeste when COVID struck - convinced we'd only be gone a couple of months at best, we left the apartment looking like we'd just popped out for milk. Nick has carefully and considerately managed absolutely everything for us. We placed a lot of trust in him, and he has not let us down. Thanks Nick and the team at Truepennys :)... Read more
Landlord
16th Dec 2020 (4 years ago)
C Dreamer
One of the best Truepenny’s office in london , everyone is very young ,energetic & friendly ! They arranged our 1st rented house in london . It’s a good property , Just British english flow is very fast.... Read more
Tenant
10th Dec 2020 (4 years ago)
B Dhesi
I have used Truepenny's for a number of years and they have never failed to provide an excellent and professional service. I would highly recommend James, Wallace, Hayden and Chloe at the Truepenny's team to anyone looking for a reliable, friendly and honest service.... Read more
6th Mar 2020 (4 years ago)
T Redhead
As a first time buyer Wallace Jaffray and the team at TruePenny's were absolutely outstanding from start to finish. They kept me updated of progress and acted as a liaison between myself and the seller where necessary. The team were extremely patient and helpful while I tried to keep on top of a really poorly run conveyancing process courtesy of RG Law.
I would not hesitate to recommend Truepenny's Greenwich.... Read more
Buyer
24th Feb 2020 (4 years ago)
O Clipsham

Company values appear to be "profit before integrity".
Edit after reply:
Mr Vella - thanks for your response and it's specificity. I realise I could have been more specific with my review!
As I tried to make clear to multiple employees in the Greenwich branch, I have no hard feelings about the practice of a multiple bid situation occuring after an offer has been accepted. It may be ethically dubious but, as your agents made clear, it is perfectly legal. Based on the content of your reply, it seems like that message still hasn't made it's way through...
Instead, what has bothered me is that Hayden and/or Wallace appear to have fabricated details of the situation in an attempt to justify the above practice.
After being told that my offer would be "un-accepted", I expressed my concerns about a bidding war starting. Hayden admitted that there had been two competings bids (from the same buyer) to mine earlier in the day before my offer had been accepted. Hayden reassured me that the value of those bids (the 1st of which he revealed to me) meant they "probably weren't able to stretch much higher".
I expressed my frustration that I hadn't been told about those competing bids when my offer was accepted, but agreed to raise my bid after reflecting.
I was later called by Wallace, who made no reference to that bid and told me that I'd be asked to offer my "last and final" bid - another common practice, yes, but one that is designed to heavily profit the vendor and the agent - whilst he defended Hayden, saying he "had no reason to believe that the other couple would have revised their bid after my offer was accepted".
A day later, when Wallace called me to say my bid was unsuccessful, he chose to claim that there had never been any other offers and that he was sorry for my confusion.
Direct contradiction Mr. Vella. You can use the grey area of real estate law to justify practice which favours yourselves and your commissions, but don't justify lying to me.... Read more
Buyer
23rd Jan 2020 (5 years ago)
M Farinas
The after sales was outstanding. A complex and demanding buyer was very well handled.
The attention to detail and communication from Wallace and James with me, the solicitors and between each other was first class. Have been recommending them to everyone.... Read more
Seller
8th Jan 2020 (5 years ago)
A Burnham
Would completely recommend Hayden, Georgia and the team at Truepennys. There was never a ‘silly’ question and I asked a lot. Hayden especially was always polite and helpful. Very professional!... Read more
5th Nov 2019 (5 years ago)
W Swords
Excellent attention to detail and professional service throughout. A big " shout out" to Wallace and Hayden in Greenwich and Georgia-Lea for all the hard work.... Read more
5th Nov 2019 (5 years ago)
B Perrin
Very helpful and a professional service.... Read more
3rd Nov 2019 (5 years ago)
C J
Truepenny's have been a delight to deal with. Nothing is too much trouble, and they are courteous, quick and attentive in their dealings. Having had the misfortune to have previously dealt with a great number of very mediocre estate agents in London as a prospective tenant, it was very refreshing to be looked after by Truepenny's. I thank them and wish them continued success.... Read more
Tenant
3rd Nov 2019 (5 years ago)
L K
My experience with Truepenny's was beyond perfect. It is the very first agency that helped me a lot in the process of renting the property. It has taken me much longer other times and with Truepenny's it all went smoothly and faster than I expected. I truly reccomend the agency. I am giving 5 stars for my experience with them.... Read more
Tenant
1st Nov 2019 (5 years ago)
K Hung
Hayden, Georgia-lea and team are very helpful and quick with responses... Read more
1st Nov 2019 (5 years ago)
K Parcha
I'm very thankful for Hayden's help in getting the flat I really liked. He's very professional and had the best interest of both the landlord and me, the tenant and I really appreciate that given how pushy estate agents usually are in London. I highly recommend Truepenny’s team.... Read more
Tenant
3rd Feb 2019 (6 years ago)
N Rosetti
I had an excellent experience looking for a flat, which is rare with London estate agents. Hayden was extremely professional and helpful, answered all my questions and was always easy to reach - the team worked swiftly, transparently and effectively. Would recommend for landlords and tenants alike.... Read more
13th Nov 2018 (6 years ago)
R Cundy
I find Truepenny's to be professional and efficient. Exactly what you need from an agent.... Read more
1st Oct 2018 (6 years ago)
L C
Truepenny's Charlton are a great, friendly team, who are super responsive to tenant needs, and make for a smooth rental experience.
Georgia-Lea is a real asset, and went the extra mile to ensure we were always well looked after, and that our Landlord was doing his bit.
Thanks Truepenny's!... Read more
Tenant
24th Aug 2018 (6 years ago)
P Jans
I have used Truepenny's for all my sales since they first started and I have just sold another flat through them at the asking price. I do not use any other estate agents as I believe in working with the same team, have a laugh and get things done. I can recommend them and I rarely recommend anyone!... Read more
Seller
20th Jun 2018 (6 years ago)