P Shread

As part of our retirement plan, we wanted to move back home to West Norfolk from the Chelmsford area. We viewed a William H Brown property in Dersingham but didn't like it due to a damp issue. Then we started getting calls from the Chelmsford branch of William H Brown and what a nuisance they were. We explained over and over again we were moving away from Chelmsford and didn't want to buy a house there. But the calls kept coming. A new person every time wanting to know our current home status, prying for more information. Eventually, we asked for a copy of their complaints procedure and they seemed to get the message and the nuisance calls stopped for a while. Then, when the next call came through we told them we had found a new home and would be moving shortly and the nuisance calls stopped. Although we did get calls from other agents, these were the absolute worst. There was enough stress in the moving process without being pestered and aggravated by agents in the area we were moving away from. We'll never view a William H Brown advertised property ever again.... Read more
Buyer
9th Jan 2025 (29 days ago)
E Bish
Excellent service from the team! Very helpful and knowledgeable I would highly recommend!... Read more
2nd Oct 2024 (18 weeks ago)
F Bax
A very good service.
Lots of understanding of the situation involved in the sale by Pete and his team. Excellent communication between agents and solicitors (Howells). Would highly recommend.... Read more
Seller
20th Sep 2024 (20 weeks ago)
A Littlewood
We were delighted with the service we received from William H Brown’s Hunstanton office. Milly was welcoming, polite and helpful and responded promptly to all our needs.... Read more
30th Nov 2023 (1 year ago)
M M
Perfect service from William H Brown in Hunstanton. Courteous, friendly, cheerful, knowledgeable and efficiently professional to their fingertips. Five big stars for the many months of good service right up to handing over the keys. Thank you.... Read more
Seller
27th Apr 2023 (1 year ago)
J Stilwell
I have found everyone helpful and excellent at negotiating,a very friendly team.... Read more
6th Apr 2023 (1 year ago)
A Wilson
Friendly, efficient staff.... Read more
10th Nov 2021 (3 years ago)
M Iliffe
William H Brown provided a fast and efficient service in marketing and achieving a sale on our house. Once sold the general levels of communication were poor which ranged from unanswered emails and telephone calls and no regular updates as to how the sale was progressing. I didn't find the experience of dealing with W H Brown Estate Agents an enjoyable experience. I hope that on reading this review they improve on what should be basic customer service activity, keeping your customer informed.... Read more
Seller
11th Jul 2021 (3 years ago)
B Kb
Got me the place I wanted... Read more
21st Feb 2021 (3 years ago)
M Eve
Good communication,keeping in touch and friendly service.I think they price property realistically too.... Read more
6th Dec 2020 (4 years ago)
H Payne
Excellent service, from Sarah in particular! Professional, knowledgeable and friendly staff. Thank you!... Read more
31st Oct 2020 (4 years ago)
J M
Lacking in communication and insight for those of us who are unfamiliar to the process of selling, this is partly also aimed at there auction department. On my second visit to the agent, despite there being vacant space in the window, the property wasn't displayed either, nor inside! I know these are weird times, but seemed to be a little unprofessional.... Read more
Seller
25th Oct 2020 (4 years ago)
T Williams
I am very happy with the service provided by WH Brown in Hunstanton. Sarah worked very hard on my behalf. She was always prompt to reply to queries and in the run up to exchange kept me well informed. The branch was also very good at putting me in touch with excellent local services as I am not local to the area and was selling as executor. Despite Covid 19 furloughing, the staff picked everything up on their return and my sale went through with very few hiccups. Would I use them again? Absolutely yes.... Read more
Seller
26th Jun 2020 (4 years ago)
J Tushingham
Good information on all properties for sale / rent... Read more
14th Jun 2020 (4 years ago)
B Evans
Such helpful and well-informed staff here, really tried to work out what we wanted and to deliver it for us.... Read more
17th Mar 2020 (4 years ago)
M Ellis
Thank you William H Brown, especially Sarah, for not only their excellent professional service in selling my mum's property, but also for their kindness and support. Can't recommend them highly enough... Read more
Seller
19th Feb 2020 (4 years ago)
S P
Fantastic agents! Sarah helped us find our perfect home! Any questions we had were answered quickly and sufficiently. The whole process went so smoothly using the in house mortgage services and recommended solicitors. Can’t thank you enough!... Read more
Buyer
31st Jan 2020 (5 years ago)
K Martin
Sarah and her colleagues have been super friendly and efficient. They have responded to enquires promptly and use email and text services to remind me of viewings and appointments. Excellent service !!... Read more
19th Jan 2020 (5 years ago)
B Loud
Awsome agent very efficient... Read more
4th Jan 2020 (5 years ago)
W Smartypants
They sold when nobody else could-Most helpful... Read more
Seller
23rd Dec 2019 (5 years ago)
C Langham
Whilst searching for our new home, we had dealings with many of the estate agents in hunstanton. William H Browns was by far the best .They took the time to listen to what we wanted ,attend the viewings and to get feedback from us . Sarah , in particular, has been very helpful and supportive in the process of purchasing our property .thankyou... Read more
Buyer
17th Dec 2019 (5 years ago)
O Shirley
Me and partner used William H Brown Hunstanton office throughout our purchase of our first home, Callum was extremely helpful with everything and went above and beyond our expectations, especially when the solicitors needed a gentle nudge. All staff at the branch were extremely friendly and helpful whenever we visited the branch - we would certainly recommend this office to friends and family.... Read more
Buyer
10th Dec 2019 (5 years ago)
B Smith
Not very helpful didn't complete are sale on same day as purchased had to find temporary accommodation for 5.days... Read more
Seller
4th Nov 2019 (5 years ago)
K Reeves-Kew
Amazing from start to finish! Very pleased with the service so thank you!
Kerrie & Jordan... Read more
22nd Sep 2019 (5 years ago)
P Smith
I found the staff in the Hunstanton branch most helpful and professional with a good knowledge of the housing market in my local area. Throughout my selling/buying process I was always kept up to date and any queries received a speedy response. I would highly recommend the Hunstanton branch.... Read more
Seller
17th Aug 2019 (5 years ago)
D DArcy
Stayed in touch and passed on any offers promptly and keeped on top of the sale.... Read more
Seller
24th Sep 2018 (6 years ago)
P Mitchell
The service that I have received from the Hunstanton Branch of William H Brown has been exceptional. The staff are extremely welcoming, helpful and very efficient. Nothing is too much trouble. My house has been given wide exposure in the press and, as a result has attracted interest from many potential buyers. I have bought and sold many houses in my life but the service from this branch of WHB has been well above any other agent with whom I have dealt.... Read more
Seller
28th Mar 2018 (6 years ago)