Very slow getting the property on the Market
Slow in responding to Queries and
Requests... Read more
Seller
6th Feb 2025 (6 days ago)
S bays
Arranged an appointment for my property for letting in near future, first appointment didn't turn no call nothing, so gave second chance arranged one more appointment. This time did contact me on day of appointment only to cancel and say would be better done by email and no face to face even though this was what I requested over the phone to get info into letting, market etc, furthermore no email have I received, certainly would not recommend clearly don't want the business... Read more
Landlord
12th Nov 2024 (13 weeks ago)
J Thornton
What an absolute breath of fresh air it was dealing with Farrar and Sam.
The brought enthusiasm, positivity, knowledge and professionalism in abundance. They installed a confidence in us which makes us happy to move forward with William H Brown.
I look forward to welcoming them back to our property.... Read more
Seller
23rd Sep 2024 (20 weeks ago)
K GK
Extremely unprofessional agency.
Information is inconsistent.
I arranged for a viewing this morning. And the agent named Maizee knew that I was travelling from Hull to York. I was 15 minutes away when she told me that her colleague has an appointment and had to leave. So they had to do a video tour of the property which was something I asked in the first place which was declined.
Seems like a malicious and unprofessional stunt from their part and obviously ruined my day and wasted my time.... Read more
20th Sep 2024 (21 weeks ago)
C Hughes
A huge thank you to Farrah for helping my partner and I find our perfect rented home. We couldn’t have asked for a better agent, she was kind, friendly, and very helpful. The whole process ran smoothly, and I would definitely recommend William H Brown to others.... Read more
Tenant
8th Sep 2024 (22 weeks ago)
Very poor experience, was like pulling teeth to get anything done. Had to always chase them to get any info on stuff. Would not recommend!!... Read more
Seller
31st Mar 2024 (10 mo. ago)
J Harrison
We received excellent customer service and support from farha
Made things so easy and would definitely recommend... Read more
30th Mar 2024 (10 mo. ago)
S Hook
Me and my partner were looking for a property to rent. Farrah was super kind, helpful, and communicative from the first setting up of the viewing to the final signing of the contract!... Read more
Tenant
28th Mar 2024 (10 mo. ago)
H Rabbit
First viewing...the prospect arrived first, the agent was late. And got the prospect's name wrong!!
Not a good start, we hope for improvement... Read more
23rd Mar 2024 (10 mo. ago)
A Taylor
Both Rob and Farrah were very helpful when they recently visited my property for valuation / rental , they had certainly done their homework and provided me with costs for both within the hr , very impressed! I shall certainly be back in touch when I have made a decision... Read more
16th Feb 2024 (11 mo. ago)
P Hunter
I called this company first in October 22 when my property was rented out Farrah and Rob came out to see the property I was extremely upset and embarrassed at the state of the place . They were very kind to me jumping ahead to Jan 24 Rob came back to the property which I and my family completely gutted the place. Rob came back out again to give me a valuation. I have to say he was very professional kind and friendly and very smart in appearance. He couldn't believe the change in the place. I would recommend this company if you are thinking of selling or buying and renting... Read more
Landlord
2nd Feb 2024 (1 year ago)
R Fisher
I contacted William H Brown to value my Father's estate for probate. Rob has been absolutely fantastic, totally professional and helpful at every turn. We don't at this moment know which property may be sold and Rob was aware it may be none of them for a while, but he still gave a fabulous service and detailed valuations for us to sort out our affairs to help decide what we do next. I think the fact that the service was so professional, even though there may not be a sale for a while or even at all, speaks volumes about this companies ethics. I had others not interested as soon as they found out we are not sure about what the future holds in regards to selling..
When we do know, we will be back!
Thanks again Rob... Read more
20th Dec 2023 (1 year ago)
S Slade
I was extremely pleased with the valuation and all the information given it was very helpful and done in a professional friendly manner and handled sensitively as my circumstances at the moment are difficult thank you both so much... Read more
15th Dec 2023 (1 year ago)
A Brown
Very professional meeting with Rob Heath to discuss probate valuation. Extremely informative and helpful. Thank you.... Read more
8th Dec 2023 (1 year ago)
J Billington
I've just rented a property through William H Brown. Farrah has been wonderful throughout the whole process. Knowledgeable, conscientious, reliable and always friendly. I had a short amount of time to find a property and she managed the whole process extremely well, easily resolving any problems as they arose.... Read more
Tenant
2nd Nov 2023 (1 year ago)
O yoga
Had a smooth easy process with Maisie and the team. Maisie was wonderful to work with in the process of getting a home for me and my son. In a tough situation like getting a new home she made things easier x Faye x... Read more
Buyer
19th Sep 2023 (1 year ago)
J Atkinson
Really friendly staff with a wealth of knowledge.... Read more
7th Sep 2023 (1 year ago)
S rampalli
Amazing support from the team.... Read more
17th Aug 2023 (1 year ago)
S Amil-Smith
Dealt with Rob Heath for our property valuation and Farrah for a rental enquiry. Both were incredibly professional and personable. We would highly recommend William H. Brown.... Read more
10th Aug 2023 (1 year ago)
B Senior
Me and my partner managed to get a lovely flat in York, it was everything we were hoping for , Maisie has been extremely helpful and we are very grateful for their help in finding us such a lovely home... Read more
Buyer
8th Aug 2023 (1 year ago)
B Richardson
Recently rented a property with the help of Maisie from William H Brown. She made it a straight-forward and easy process that really helped relieve some of the stress of moving.... Read more
Tenant
11th Jul 2023 (1 year ago)
A Cheetham
Had a great experience using William H Brown. Maisie was extremely helpful and made the process as smooth as possible.... Read more
1st Jul 2023 (1 year ago)
S gray
Just got new tenants from WH Browns both of the letting team were fantastic. So helpful and above and beyond.
Thank you
Maisie and Farrah for all your help :)... Read more
Landlord
29th Jun 2023 (1 year ago)
G Middleton
Just moved in to a property being let by William H Brown (York) and the experience was so smooth and easy. When the property was advertised I called for a viewing and this was all sorted in just a couple of minutes for the next day. Farrah showed me the property and was brilliant and very informative about everything. I submitted an application over the phone the same day and was then informed, again on the same day, that I was successful.
On moving day I met Farrah at the office to get my tenancy agreement and keys which only took a few mins and that completed everything. Also, the moving in gift box is a lovely touch.
Highly recommend using the William H Brown York office. Farrah and Maisie were both extremely friendly, helpful and prompt with all aspects of the move.... Read more
Tenant
31st May 2023 (1 year ago)
A Sullivan
I had fantastic service. Shay North was amazing, prompt replies to my queries, professional and friendly. He guided me through the process of buying a property, made it easy with no stress. I highly recommend him!... Read more
Buyer
12th May 2023 (1 year ago)
D Mehra
William H Brown is one of the best estate agents I have ever dealt with.
Maisie was the letting agent for the apartment I and my friend rented recently. Maise was extremely helpful, responsive, and reliable throughout the whole process. She was always available to answer our questions and was flexible with the time for the apartment viewing.
We greatly appreciate Maisie, she was thorough and professional during the whole process. Highly recommend William H Brown for letting/renting.... Read more
Tenant
1st May 2023 (1 year ago)
P tye
The service I received made me feel that William H Brown had my back all of the way. From enquiring about a letting to receiving my keys was turned around in 48 hours. The agent was there for me all of the way and really made the all process easy for me. Amazing, fast customer service. Thank you all. Paul... Read more
Tenant
1st May 2023 (1 year ago)
D “WD1234”
We dealt with Jenna in York on our purchase, Jenna was great in all aspects especially in pkeeping us up to date replying to any queries we had and keeping everything moving forward.... Read more
Buyer
3rd Mar 2023 (1 year ago)
D Reeve
I’ve been lucky enough to work with Jenna Heath at the York branch numerous times over the last few years in various sale and purchase transactions. It’s safe to say that I genuinely can’t begin to express how fantastic she is at what she does! Jenna makes my job so much easier and is a joy to work alongside. From the prompt responsiveness, to the informative updates Jenna really is elite when it comes to Estate Agents! I look forward to the next transaction I’m acting in for WHB York knowing that Jenna will be on hand to help get the transaction through Efficiently for our mutual clients!... Read more
24th Feb 2023 (1 year ago)
Y Freeman
WH Brown have been letting and managing my flat in York for over 5 years. I have always been happy with the service.
The communication and professionalism is excellent and I wouldn't hesitate to recommend them to others.... Read more
Landlord
7th Feb 2023 (2 years ago)
L Cage
Fairly poor service and terrible communication. The staff at William H Brown seemed keen and interested in the beginning of the process, and I was very impressed that my property sold on one of the first viewings, only days after it appeared on the market. It took 6 months to complete with no chain on either side, and I repeatedly had to chase for information from other parties because they seemed uninterested in doing it themselves. The only member of staff who greeted me with any professionalism was Jenna. Overall a very frustrating experience. In future please communicate with your clients and keep them updated.... Read more
Seller
14th Oct 2022 (2 years ago)
R Medley
Open, honest and non-pressurising. We are looking forward to selling our house with William H Brown.... Read more
Seller
9th Sep 2022 (2 years ago)
If you use William Browns I would recommend NOT to use Tilly Bailey and Irvine. Very stressful experience and still waiting on a refund as overcharged. Browns were great more or less up to the moment we signed up! The woman selling our home came 5 minutes before the clients so I only had 5 mins to rush around telling her about my home as she had never seen it. In summary they did ok but not worth the fee. ... Read more
Seller
30th Aug 2022 (2 years ago)
O Thrift
Great service, kept us in the loop throughout the process.... Read more
22nd Jul 2022 (2 years ago)
B Gamble
So impressed with the service received from William H Brown, particularly from Simon and Amy who were friendly, professional and helpful throughout the whole process of buying a house. Amy always went above and beyond to overcome problems along the way, you never feel like your one client of many! Couldn’t recommend enough.... Read more
Buyer
31st Aug 2021 (3 years ago)
L Earl
From the outset I was kept informed of the current situation with regard to the house sale. The staff were always professional and returned calls in a timely manner. Amy rang with an update on a regular basis, we kept in touch with each other as the sale progressed. I was recommended to use William Brown by a friend, and pleased I took their advice, now I have had first hand experience of dealing with them, I would not hesitate to pass on a recommendation to family and friends. Thank you very much.... Read more
Seller
31st Aug 2021 (3 years ago)
M Green
I’m so glad I chose William H Brown to market my late mums property. Despite it being a lengthy process, due to a few hiccups with the buyers solicitor and due to covid, William H Brown came good in the end. Special mention to Rob who valued the property and Amy who was always there with a weekly follow up. It was a stressful and upsetting time for me as my mum had recently passed away but Amy remained professional and sensitive at all times. Thank you so much to the entire team. Would definitely recommend.... Read more
Seller
27th Aug 2021 (3 years ago)
L Horsfall
Amy and the team were amazing, they were very helpful every step of the way. We have a few hiccups but nothing they couldn't handle and kept us informed every step of the way.
Thank you for all the help. I would 110% recommend to anyone selling their house.... Read more
Seller
27th Aug 2021 (3 years ago)
E McCarthy
The team went above and beyond what I expect from an estate agents. Always on top of things, very quick to respond and always polite and helpful. I would definitely look to William H Brown again for any future rentals or house purchases!... Read more
27th Aug 2021 (3 years ago)
E Ward
Excellent service and responsive from the team based in York. Purchase of house successfully completed with no issues. Great people to deal with. Thank you!... Read more
Buyer
17th Aug 2021 (3 years ago)
L Chapman
Purchased our first home through William H Brown, Amy made the process run smoothly and made us feel relaxed with a weekly call to update us on any progress! We couldn’t have done it without your help. Thanks so much again! We will definitely recommend to family and friends??... Read more
Buyer
30th Jul 2021 (3 years ago)
D D
Couldn't ask for a more helpful team! Special thanks to Amy who went above and beyond to get us our ideal new home. Nothing was too much trouble. Always a phone call away. Polite, attentive. Made selling & buying seem easy. Well done to all & thank you once again. Would recommend this branch to everyone.... Read more
Seller
28th Jul 2021 (3 years ago)
S Barrass
I have just competed my house sale with William H Brown and i have been very impressed with their services.
Having previously been up for sale with another agent that failed to get many people through the door to view i changed to W H Brown. This was in the main as they kept in touch with me throughout my house being on the market with another vendor to see how things were going. They were in contact more than the vendors that we were actually using.....not pestering at all but generally interested to see how things were going.
Having changed to WH Brown the service was superb and Amy in the office was excellent.
We agreed a sale and Amy kept me informed throughout the process. Her warmth and friendly manner making the whole process painless go very smoothly.
Estate agents don't often get the best reviews however i would give the whole team 10/10 and will certainly use them for my next sale and purchase.... Read more
Seller
26th Jul 2021 (3 years ago)
G Faiers
Sold my house through WHBrown, the team were very professional throughout and assisted with any queries we had. Would definitely use again, and recommend to anyone looking to sell their house in the area.... Read more
Seller
24th Jul 2021 (3 years ago)
S Harris
Thank you Simon Nichol for sorting our mortgage. Despite us being out of the country for a few years, you pulled it off in super quick time. Thanks also for being so friendly, professional and answering all our questions so clearly. Definitely a pleasure to work with and highly recommended.... Read more
21st Jul 2021 (3 years ago)
M Collier
So glad we chose William H Brown to sell our property!
The whole team were brilliant from start to finish - From Rob’s valuation and subsequent advice, to Jenna’s efficiency of marketing the property, to Amy progressing our sale and going the extra mile at every stage - we really couldn’t recommend them enough.
A huge thank you to Katrina, Rob, Amy & Jenna for all of your help!... Read more
Seller
10th Jul 2021 (3 years ago)
S Quarmby
Cannot rate these guys enough, we didn’t use them for the sale of our property which was a mistake as agents we used were rubbish!
We did purchase our new house through them though and service and process for enjoyable, seamless and informative. Amy was the lead on our sale and she kept us up to date weekly, if not more! Our phone calls always had me laughing and made the stressful process of buying the house not at all stressful but fun and exciting! If you use these guys and I really promote you do, Amy is your gal!
All of the team went the extra mile for us and they were all lovely to deal with!... Read more
Buyer
9th Jul 2021 (3 years ago)
D Pine
Took a long time to sell our property but kept us in touch throughout and we’re always very pleasant and cheerful, particularly Amy!... Read more
Seller
1st Jul 2021 (3 years ago)
A S
First time being a landlord was made much easier thanks to the advice from Rick. He let my house really quickly, and helped us to get the house ready for the first tenants moving in. Definitely made the right choice using William Brown... Read more
Landlord
28th Jun 2021 (3 years ago)
J Acons
Thank you to all the staff at the York branch for an excellent and professional service from valuation to completion Progression of sale carefully monitored and regular up dates given. Amy works incredibly hard to keep everything on track in what can be a very turbulent market place, especially stressful in this crazy COVID world with the stamp duty holiday as an extra pressure for completions.... Read more
Seller
28th Jun 2021 (3 years ago)
D Ivinson
Amy was amazing through out the buying process, thank you.... Read more
Buyer
25th Jun 2021 (3 years ago)
R Hall
Recommend W H Brown Estate agents, whole team help you each stage, from initial meeting for marketing the property to completion. Informative, with weekly updates of progress, friendly, put you at ease and go above and beyond to get the sale through. Thank you.... Read more
Seller
12th Jun 2021 (3 years ago)
V Lehany
Amy Conboy and the team at William H Brown were fantastic throughout the entire process. She was in regular contact with updates and helped progress the sale and purchase through swiftly and professionally. Would highly recommend them.... Read more
Seller
1st Jun 2021 (3 years ago)
K Martin
From the initial valuation of my house through to completion, I found the staff at William H Brown to be extremely professional and service minded. I particularly appreciated the weekly updates from Amy keeping me informed on the progress of my house sale and answering any queries I had. Good customer service!... Read more
Seller
30th May 2021 (3 years ago)
L Walsh
William H Brown provided an amazing service to help us purchase our first home. We would particularly like to thank Amy for all of her hard work and keeping us updated on every aspect of our purchase. We would also like to thank Simon who was amazing as our mortgage advisor. Everyone was so helpful and were really pleased with our new home.... Read more
Buyer
29th May 2021 (3 years ago)
J Muir
I used Simon Nichol to sort my mortgage for a recent move. Simon was brilliant from start to finish. He found a really good deal for me and dealt swiftly with the many problems that arose during the move.... Read more
29th Apr 2021 (3 years ago)
T Bellerby
Used William H Brown recently to sell our home& also purchased our new home through them! Amy and the team were great throughout, giving us regular weekly updates on progress and making what can be a stressful process less so. Would highly recommend... Read more
Seller
10th Apr 2021 (3 years ago)
F McGlynn
I bought a house listed by William H Brown - Amy kept me regularly updated throughout the process, answered all my questions, and made the purchase as smooth as possible... Read more
Buyer
10th Apr 2021 (3 years ago)
WILSONMGP
The customer experience from initial valuation and through to completion was fantastic. Jenna and her colleagues in the York team were fantastic throughout helping & guiding where needed, and providing timely and appropriate updates on progress. The advertising package was extremely high quality and helped stimulate enormous interest in the property - by the end of just one week on the market we had the prefect buyer secured and our goal sale price achieved. I highly recommend William H Brown, and in particular if you are in the area the York office.... Read more
Seller
9th Apr 2021 (3 years ago)
J Pickering
I chose William Browns as I had dealt with Robert before and it was a positive experience.
They have recently helped me complete my house sale in 52 days including Christmas and a change of solicitors!
Amy was a terrific support she really understands her role and the whole house move process and guides and helps. She was instrumental is getting me a new high quality solicitor when the first choice was not being responsive. She lined up potential buyers and I sold within two weeks of being on the Market and achieved the top price. She was always available to talk when I had questions and I think she is a credit to the company.
The photos done for me were excellent quality and represented my home well.... Read more
Seller
8th Apr 2021 (3 years ago)
J coates
This estate agents were professional and friendly. Amy Conboy was always available to answer my calls, any silly questions I had and hurry the solicitor along. I like the idea of the portal they have although I didn't really use it or find it as helpful as it was intended to be. Our house sold quickly (11days) it was advertised well and we were kept informed throughout the process. Overall I liked the service and would recommend them and use them again.... Read more
Seller
8th Apr 2021 (3 years ago)
G Dickinson
Superb service although selling our property. We had excellent help from Amy in the office who continually updated us and helped resolved any issues that occurred between buyer and seller. Would recommend any buyer or seller to go to WH Brown for wonderful service... Read more
Seller
8th Apr 2021 (3 years ago)
S
Recently used William H Brown to help find tenants for my house in Haxby. Rick and Roxanne were really helpful and professional throughout the whole process. Hopefully I’ll have these tenants for a while, but when they leave I definitely will be using William H Brown again!... Read more
Landlord
31st Mar 2021 (3 years ago)
D Thornton
I asked WH Brown to handle my recent letting and found that both Rick and Roxanne were extremely professional and knowledgeable. They dealt with any queries very quickly and found me a choice of two different tenants within five days. Very quick turnover, my tenants were in situ within three weeks. Thank you so much.... Read more
Landlord
30th Mar 2021 (3 years ago)
S Smith
Amy has been an absolutely fantastic help and has kept us fully informed throughout our purchase. She has exceeded our expectations and we would highly recommend.... Read more
Buyer
5th Mar 2021 (3 years ago)
L Souza
Amy was amazing. She went above and beyond to deliver a truly first class and professional service. Would have no reservations in using WH Brown again.... Read more
26th Feb 2021 (3 years ago)
O 13
Amy was very professional and did a fantastic job. She kept us informed every step of the way. It made the whole process a lot smoother, we would highly recommend William H Brown in the future!
Many thanks :)... Read more
26th Feb 2021 (3 years ago)
Amy was fantastic, every step of the way. She kept us totally informed of everything and made the whole process smooth and easy. Would highly recommend. Many thanks.... Read more
Buyer
26th Feb 2021 (3 years ago)
J Thompson
Friendly team always available to help and encourage. Things don't always go to plan but the people here were really calm and reassuring. Can't praise them enough.... Read more
2nd Feb 2021 (4 years ago)
L Illingworth
Amy did a fantastic job keeping me in the loop with my purchase, kept everything going as smooth and pain free as possible. If only the solicitors were more like her we’d have moved in months earlier. Definitely use again in future. Thanks!... Read more
Buyer
29th Jan 2021 (4 years ago)
N C
We recently bought a property through W H Brown, All the way through Amy kept us informed and chased anything up efficiently as it was a tough process with a chain and covid delays.
We have moved up the country successfully and I wouldn’t hesitate to recommend Amy at the York branch.... Read more
Buyer
29th Jan 2021 (4 years ago)
T Moore
Excellent communication during a difficult house sale. Professional service which made us feel very reassured during the process. Will be using W H Brown for the our next let property sale.... Read more
Seller
29th Jan 2021 (4 years ago)
M Ratti
Very good and proactive service.... Read more
29th Jan 2021 (4 years ago)
C Edwards
After 32.5 years in the same house bought from the same agency they have helped making the transition from a 4 bed detached house to a bungalow less painful and more importantly we have been able to have a laugh about the whole painful and stressful experience.... Read more
Seller
28th Jan 2021 (4 years ago)
Great service, always quick to respond. Kept us in the loop about everything... Read more
Seller
21st Jan 2021 (4 years ago)
A Tune
I thought selling my house was going to be daunting, that is until I signed with William H Brown York office. In fact, I sold my house from the comfort of my sofa thanks to Amy and Katrina!! I'd like to thank in particular Amy for her professionalism and efficiency with her continual updates, competence and customer care in seeing through my sale. She was an absolute gem! If you're thinking of selling your house, the team at the York office of William H Brown are the people to speak to - and this is from my experience of working with them. Thank You x... Read more
Seller
24th Dec 2020 (4 years ago)
D Every
Found their manner rude and argumentative. Accused us of pressuring when asking for updates on a sale that took 4 months to sort... Read more
5th Dec 2020 (4 years ago)
BillN
Katrina, Rob and the team recently helped me through the sale of my late brothers property. They were helpful, considerate and efficient in all of their dealings during the process and made every effort to ensure the property was sold in a timely manner. I would happily recommend their service to anyone... Read more
Seller
5th Dec 2020 (4 years ago)
J Dickinson
Over achieved our expectations securing our sale £... Read more
1st Dec 2020 (4 years ago)
C Holland
These guys were brilliant when selling my house from the moment he waked through the door to value it to doing the viewings and securing a sale they were very professional. They were there for any questions I have with been a first time seller and made it all run smoothly with allocating the new buyers to have extra viewings on the property.
Many thank yous, I will defiantly reccomend and use William H Brown again thank you.
C Holland... Read more
Seller
1st Dec 2020 (4 years ago)
G Hughes
All I can say is thankyou to the whole team from start to finish they were fab and friendly and professional and we really enjoyed working with them.great job thanks again team!... Read more
1st Dec 2020 (4 years ago)
G pattison
Needed a place really quick and got the property I wanted. Both Rick and Roxy were awesome. ????????????... Read more
Tenant
2nd Nov 2020 (4 years ago)
P Hazell
A great service provided by Amy who kept us in touch with the whole process, great value compared to other your agents who seemed to try to push remote viewing tech in order to push up prices where at William H Brown it was all included.
A seamless process was to be had & Amy was always happy & cheery on the phone which made us more at ease especially when we were getting close to completing the sale.
Don’t sell your property without contacting them, they were very polite & professional & got the job done.... Read more
Seller
1st Nov 2020 (4 years ago)
S Watson
Myself and my husband dealt with a gentleman called Rik Wilson when renting our property out and we can honestly say Rik was the perfect person to help us. Rik came round to our property to advise us on renting as we had never done this before, explained everything we needed to do, explained everything in terms that was easy to understand as this can be a daunting experience when just starting out. What we also liked about Rik was that he was so helpful from the start to of setting up to getting the right tenants and even months later has been a help if weve needed. We would like to wish Rik well in everything he does and hope he continues to do the good work for WH Brown that he is doing now, well done to you Rik, your work ethic is excellent.... Read more
Landlord
31st Oct 2020 (4 years ago)
G Cunningham
I must share what a pleasure it was dealing with Richard Wilson at w h brown and cannot recommend him and company enough. I have not had a positive experience of estate agents however Richard has completely turned this around . He was instrumental in contacting me promptly when I made enquires with the company about put my property up for let. He took the time to explain and simplify what could have been a very complicated process. He found excellent tenants in a short space of time. He just got on with the job with no problems ! Great job Richard!... Read more
Landlord
15th Sep 2020 (4 years ago)
R Rae
Prompt and professional. We liked the research behind their valuation, and hope this is reflected in the rest of the process.... Read more
Seller
26th Aug 2020 (4 years ago)
H Liddle
I can't recommend Amy and Simon enough.
Simon did our mortage side and has been so helpful all I have to do is ring him up and he answers the phone every time and tells us what we need to do.
If we couldn't make it in the shop he would arrange an appointment to come and see us at home,which made it so much easier for us.
Amy has been amazing i have asked her so many questions and she answered them all.If it wasn't for amy we wouldn't of been able to buy a house as she told me loads of different scheme's that we could go through,which has been so helpful.
We have recently been able to put an offer into our dream house and just waiting to get moved in now .... Read more
Buyer
20th Aug 2020 (4 years ago)
S Wood
I cannot recommend Rick Wilson at WH Brown highly enough. He dealt with finding a tenant for our rental property in a very professional manner and we had a huge response and great potential renters. We will use him again for our next rental in a few months. You're the best Rick! Thank you for your excellent service.... Read more
Landlord
8th Aug 2020 (4 years ago)
J Carver
Excellent service, well over and above what you would normally expect from an estate agents. Simon especially was outstanding from start to finish. Excellent communication throughout.... Read more
7th Aug 2020 (4 years ago)
C Freeman
William H Brown operating very professionally keeping me up to date throughout the purchase of my first home. Everything got interesting around COVID19 time, but the service remained brilliant! Would recommend wholeheartedly. Katrina was exceptional!... Read more
Buyer
25th Jun 2020 (4 years ago)
O Taylor
Amazing and helpful staff, always replying very swiftly and providing helpful information.... Read more
22nd Jun 2020 (4 years ago)
N K

We would like to say a HUGE thank you to Simon Nichol at William H Brown in York. We can`t praise him highly enough as without him, we would probably still renting rather than owning our own home. We have visited the York branch originally in February 2020 just before the COVID 19 lock down started, to find out whether we are in a position to buy and Simon very patiently and thoroughly explained our options as well as convinced us to get a Decision In Principal to improve our chances if it comes to purchase. We did find our dream home very soon after so we made an offer and been accepted so things started to progress really quickly from there. Simon made the mortgage application for us and assisted through the process, he even went the extra mile to collect evidence of income in person from my husband`s employer when they delayed to return the necessary paperwork. The mortgage provider`s decision took unusually long due to the uncertainty caused by the pandemic but Simon was always there on the other end of the line to ease our worries and to assure us that everything is going to be fine. After about 40 days waiting for the lenders approval and witnessing the seriousness of the pandemic, we have decided to pull out from the purchase as we weren't sure whether the mortgage will even go through or what is gonna be our work situation like but Simon made it sure thankfully that even if we were not proceeding any further, we still received our mortgage offer a couple of days later. Once the lock down has been lifted and we were in a more stable financial and work situation, we have decided to continue with the purchase and we have now completed within a few weeks. Thanks to Simon`s incredible patience and support, we are now in our own very first home and we will always be grateful for his assistance and will definitely be using his services again. I cannot recommend him high enough!! Many thanks again, Niki & Adam... Read more
Buyer
21st Jun 2020 (4 years ago)
S Nicholls
We purchased a house through William H Brown ... the service was excellent right from the viewings to the end of purchase. Viewings were always arranged at short notice for a time that suited us ! When purchasing the house Amy in particular at the office was super helpful and all the way through the purchase and went above and beyond to help us & constantly kept us in the picture. Thank you so much William h brown for the great service ... especially Amy! What an asset !... Read more
Buyer
27th Feb 2020 (4 years ago)
J Hudson
Very impressed with the professional approach, consideration and compassion. Thank you.... Read more
13th Jan 2020 (5 years ago)
L Tymon
I would highly recommend Amy Conboy at William H Brown in York City Centre. Amy supported us through our house sale, providing excellent customer service to help relieve the stress throughout one of the most stressful times in our lives (moving with a newborn!)... Amy is incredibly dedicated and went above and beyond to speed up the whole process by taking ownership of a complex external matter in aim to prevent the whole chain from falling through. I cannot fault her efficiency, professionalism and work ethic in the slightest.
Thank you so much Amy! Without you we wouldn’t have sold our house and it would by far have been a lot more stressful too!
Laura, Mark & Family x... Read more
Seller
13th Nov 2019 (5 years ago)
E Leeming
Excellent service..agents are great to deal with! Highly recommended!... Read more
5th Nov 2019 (5 years ago)
M Polkey
We are renting through William H Brown for our apartment in York and so far we have been really impressed with the quality of service.
It’s lovely to communicate with a friendly, professional group of people and at every stage we have felt supported; which is important during what has been a very stressful few weeks of moving.
Other agencies we have dealt with have either been rude or disorganised, so this is a welcome change.
Shout out in particular to Jack who helped us with our tenancy application- he’s an absolute star!... Read more
Tenant
29th Oct 2019 (5 years ago)
C Hall
We bought our first home with William H Brown, and would just like to say a big thank you to Jenna & the team! They made everything very easy, communication was brilliant and the team really friendly. We felt the whole process was handled very professionally. Recommended!... Read more
Buyer
18th Oct 2019 (5 years ago)
T Cottam
The team in York are amazing, I would recommend them in a heart beat to sell your home. They go above and beyond your expectations every time, communications and expertise is second to none. Very professional throughout, yet reassuring and supportive at all times. On a personal note "Amy" was just brilliant, 100% committed to selling your home, definitely a credit to the profession. If you want a professional, yet personal touch go with W H Brown York.... Read more
Seller
17th Oct 2019 (5 years ago)
S Sulaman
We are very happy with service provided for our mortgage application.Marc Shaw is very helpful approachable & friendly mortgage adviser. We strongly recommend his services.william h brown staff is so polite & helpful.5??... Read more
24th Jul 2019 (5 years ago)
R North
Always very helpful, professional and supportive. Would have preferred on occasion to have had more background checks on prospective buyers as did host a few time wasters. Also think the association with RAW Clark solicitors should be reviewed as this could have worked better.... Read more
Seller
18th Jul 2019 (5 years ago)
S Gordon-Wylie
Amazing staff that worked tirelessly to ensure we completed on the day agreed. Amy went above and beyond contacting solicitors and chasing things to ensure we had answers and everything went to plan. Thank you! We love our new forever home!... Read more
Buyer
1st Jul 2019 (5 years ago)
D Reeve
Massive thank you to Amy at the branch for her help on a particularly difficult sale recently. Your can do attitude and positive outlook have made working with you a pleasure and I look forward to continue working with you in the future. It's also worth mentioning that everyone I have dealt with at the branch as a whole has been fantastic and i'd like to thank you all for being fantastic at what you do! If I could give you a tip it would be "Don't change a thing!"... Read more
Seller
26th Jun 2019 (5 years ago)
A Horton
After a very protracted conveyancing on the verge of collapse. Amy from the York branch acted as a go-between for myself and the seller, regularly contacting Solicitors for updates and to try to keep things moving.... Read more
25th Jun 2019 (5 years ago)
R Martin
Me and my boyfriend have just moved into a rented property through William H Brown, Mark helped us go through all the steps to move in. He was brilliant! Kept the experience as simple as it can be, very helpful and polite. I couldn’t recommend William H Brown enough!... Read more
Tenant
15th Jun 2019 (5 years ago)
J Fern
Would highly recommend them. Always friendly and helpful... Read more
11th Jun 2019 (5 years ago)
S Nichol
Really impressed with everyone in the branch. Rob came out and valued giving superb advice on how to market, Jenna recommended a quality solicitor who kept regular contact and Amy took care of everything from viewings and helping us to the right price.
Thank you for everything and we would definitely recommend you to all.... Read more
Seller
30th May 2019 (5 years ago)
G Brown
The service we recieced from start to finish was excellent.
Rob came to value our property and made sure we knew everything we needed to do and got us ready for the move. He was very professional and had excellent knowledge of his job.
Amy at William h brown went above and beyond her job role she assisted us from start to finish and was always at the other end of the phone when we needed her.
I would recommend them to anyone and should we move again we will absolutely use William h brown again.
Thanks isn’t enough.
????... Read more
Seller
11th May 2019 (5 years ago)
N iacopi
Mark was very well informed about the letting potential for the property and gave me all the information I needed. I hadn't considered letting, so I very much appreciated this service. Many thanks.
Robert made detailed measurements and made an excellent and very honest appraisal, for valuation, of the property. He had all the facts & figures to hand & demonstrated the different sales products/options available to W.H. Brown customers.
A well timed, convenient and informative visit. Well done.... Read more
29th Apr 2019 (5 years ago)
Leau0816
We would definitely recommend W H Browns, they helped us with every detail. Special thanks to Amy who must have been fed up with all my calls and questions. Thanks again W H Browns... Read more
20th Apr 2019 (5 years ago)
A Fletcher
What an easy stress free move Annaliese was so helpful went out and beyond our way to help us get in to our new home on time and all were so helpful at the York branch x thank you all sooo much and thank you to Annaliese xypur a lil gem x x... Read more
15th Apr 2019 (5 years ago)
L douglas
Absolutely superb from start to finish and were the best priced agent compared to others! Amy Conboy dealt with my sale from start to finish and went over and above at every point. She was always whenever things got stressful to ensure everything went smoothly.
Cannot speak highly enough of Amy and the company and the only downside of moving out the area is that I cannot instruct them in any future sale!... Read more
Seller
13th Apr 2019 (5 years ago)
J Bartlett
I was looking to rent property in York but have just returned from overseas so needed advice about referencing etc.
I saw a couple of properties and wrote asking three or four questions.
Noone answered my mail or called me.
For a supposed professional company thats pretty poor.
Took my business elsewhere and your clients missed out... Read more
12th Apr 2019 (5 years ago)
J Lightfoot
We had a long and difficult sale Amy and the team were great chasing solicitors and other agents . Kept us informed of everything that was going on and very supportive. Got our house online with photos within two days and we had offers in the first week . Great service... Read more
Seller
25th Jan 2019 (6 years ago)
T taylor
Fantastic experience, Mark was very helpful, quick and efficient.... Read more
14th Dec 2018 (6 years ago)
J Freitas
Very good and efficient service. Mark Smith in lettings has been very helpful. He even went to the property to collect a delivery for me before I had keys for my property. I would highly recommend this company.... Read more
Landlord
23rd Nov 2018 (6 years ago)
B Allmond
Very happy with the service provided by Amy and the team. Lots of accompanied viewings and the house was under offer within a week and eventually sold without problems. Quick responses to all queries so very satisfied.... Read more
Seller
16th Nov 2018 (6 years ago)
G Kilby
I have just sold my house through William H Brown, Amy was fantastic in helping me through the process. She continuously chased everyone up in the chain, without her help I probably wouldn't have had the keys by now. Would Highly recommend........ Read more
Seller
18th Oct 2018 (6 years ago)
J F
Amy and the team were extremely friendly, pro-active and helpful in both directions of my chain. They worked to extremely tight timelines and delivered faultless service to ensure the whole chain was completed in under 9 weeks.
Superb, I'd definitely recommend them to others looking to buy or sell their property.... Read more
Seller
7th Aug 2018 (6 years ago)
K Thompson
Fantastic service from the team.
Also attended a mortgage appointment with Shanine from the city centre office who was very informative.... Read more
15th Sep 2017 (7 years ago)