S Cheshire
1

100% Cash Buyer ignored – Complete lack of professionalism
Extremely poor experience with the Denton branch, specifically Eleanor Price. As a chain-free, 100% cash buyer with funds exceeding £450k, I expected a basic level of professional service. Instead, the process was a shambles from start to finish.
First, I was left waiting at a property because the agent couldn't provide access, followed by a flippant joke from the negotiator about "breaking in through the windows" rather than a professional apology.
More importantly, after making a record-breaking cash offer of £235k, I was ghosted for 6 days despite multiple follow-up attempts. My formal written withdrawal was also completely ignored. It is clear this agency used my solid cash offer as a "safety net" or leverage to pressure other buyers while failing to provide me with even basic courtesy or communication.
If you are a seller, be warned: this team’s inability to communicate or manage a high-value cash transaction could cost you a secure sale. If you are a buyer, be prepared to be played and ignored. Totally unprofessional.
Update:
I've made a formal complaint to Edward Mellor Denton and received a pack of lies in response. I've now escalated the matter to The Property Ombudsman (TPO).... Read more
16th Apr 2026 (18 days ago)