STEER CLEAR of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won’t take court action against their fraudulent claims. Their tactics are unsuccessful attempts to delay and debilitate, knowing full well that what they are committing is fraud. They have horrendous ratings on Trustpilot.
I wish I had paid more attention to the Trustpilot reviews before engaging with this agency. I recently moved out of one of their properties after hiring professional cleaners and leaving the place spotless. They booked a third party to conduct the checkout, who attempted to note every item of fair wear and tear he could find, including fingerprints on the entrance door doorknob (how did he think he got into the property in order to conduct the checkout?). For every item of fair wear and tear, which is under the landlord’s remit, they attempt to bill £50, even for a scuff mark on the wall that was documented during check-in and for what they claim as loose skirting in the entrance door, of which the sealing was reported throughout the tenancy as as a violation of fire safety laws requiring requiring walls, floors, and doors of purpose-built maisonettes or blocks of flats to hold back flames and smoke for a minimum of 30 to 60 minutes. I hired professional cleaners and left the apartment spotless, and they now attempt to bill you for a recleaning if they are capable of finding a speck of dust anywhere in the apartment.
I have nothing but pity for employees of this agency, that they have diminished themselves so much that they are incapable of doing something useful for a living. People who are so incompetent that they have to conduct highway robbery from honest tenants and who constantly pass the buck to anyone else that is not them because they are too incompetent to earn an honest living.
I am now taking legal action against their fraud to recover my deposit, against which they claim unlawful deductions.
11 weeks ago