100% AVOID THEM. Unresponsive, Unprofessional and absolutely no care for their tenants. I would give them 0 stars but there is no option to do that.
I am currently a tenant at one of the properties managed by JLL and honestly, this is one of the worst experience I have had in my life. They are only helpful when you are initially renting a property from them after which they become extremely unresponsive.
2 years, I am waiting for them to fix issues around my flat. 2 years guys!. we had no heating in our property for 1.5 years and we sent them multiple emails which they didn't respond to. In the end we had to buy our own heaters and pay extra electricity bill because they never fixed the issue. If they did end up replying, they will not actually fix the problem and just buy time. I have dealt with 4 property managers over the last 2 years, all of which did nothing to actually fix the issues at the property. They just kept asking me to email them again and again.
I am 100% sure they will ask me to email them below after this negative review, HOWEVER, I HAVE ALREADY EMAILED THEM OVER 2 YEARS, DOZENS OF TIMES. They claim that property manager has left the job and new one is coming. Under normal circumstances, I would understand that, however, They have now said this to me 4 times with a new property manager every time. Most recently, they asked me to write all the issues again because the last property manager has left, yet the person asking me to write all the issues again was CC'd on each email from the beginning.
I would 100% avoid them specially if you are thinking of renting long term. There are much better agencies out there which are professional and helpful.
TO JLL: Do NOT ask me to email you the issues, you already have a list of each of them. Numbered and in bullet points. I don't know how much more specific I can be. 2 years I have been emailing you.
10 weeks ago