J Wyszomirska
I have had a great moving experience with JLL London City, in particular with Amelia and Helena. Both were very responsive, assisted with all of my queries and made the renting process stress-free. Very efficient and friendly service, thank you!... Read more
Tenant
25th Apr 2024 (9 mo. ago)
K Pritchard
Recently made an offer for a property with Amelia at JLL. She was professional and clear in all communication with us and made the whole process extremely easy and secure. I was really impressed with how friendly and helpful she was throughout - one of the best experiences of working with a letting agent in London. Would highly recommend. Thanks so much.... Read more
11th Apr 2024 (9 mo. ago)
P DA

JLL has several branches worldwide, and one of the branches is well-known by the name JLL London City in England. Actually, if I had the opportunity, I would rename this branch to JLL Hannah Linch. Yes, exactly! That is not an exaggeration, and please do not misunderstand me. I didn't even end up securing an apartment because the situation was a bit specialized and complex due to time constraints and prices, and unfortunately, it didn't work out in the end. But from the first second to the last, Hannah was so professional and friendly, making every effort to ensure everything went smoothly. She kept me informed every minute about the situation. I felt like a guardian angel was supporting me throughout. Any company that works with Hannah, whether it's JLL or any other, should consider themselves very fortunate. I've dealt with several JLL branches personally and professionally in Frankfurt and Manchester and was satisfied with the service level, but this JLL where Miss Hannah Linch is based is a GOLDen branch of Jones Lang LaSalle.... Read more
L Qi
Amelia has been an excellent point of contact across the entire flat letting experience. Extremely responsive and adjusting to our needs at every possible opportunity to make sure we are happy. High recommend! Thank you!... Read more
Tenant
5th Apr 2024 (10 mo. ago)
Anonymous
My flatmate and I had just recently rented a new property which had gone through JLL as our letting agency. Our agent was Amelia and we could not have asked for a better agent. Highly recommend the service! We both felt she made the introduction process as easy as possible for us, making it a smooth transition. Some bumps occured here and there, but the timely and professional responses from our agent Amelia has made the process alot easier on us.
It has been a pleasure having Amelia help us with the big move.
5/5 would recommend!
Thank you again!... Read more
Tenant
4th Apr 2024 (10 mo. ago)
R Mathur
I had a great time finding a place to rent in London with JLL. Big shoutout to Hannah for helping us along the way and making sure we had a smooth experience.... Read more
Tenant
10th Mar 2024 (10 mo. ago)
J Rowcliffe
I can thoroughly recommend JLL for property lettings. In particular Hannah Mitchell has been amazing. She always responds quickly and efficiently and always seems 100% switched onto your particular property. Thank you.... Read more
Landlord
4th Mar 2024 (11 mo. ago)
? ?????
I highly recommend this agency. I was fortunate to work with Amelia, who was extremely friendly, supportive, and helped me with all my questions. Her assistance made my transition to a new apartment significantly easier.... Read more
Tenant
31st Jan 2024 (1 year ago)
S El-Garhy
I had an excellent experience with JLL. Their staff were professional and responsive. Especially Hannah Linch. She literally made the impossible possible. She was very helpful, fast, responsive and trust worthy. Her assistance made the whole process much smoother than expected. I highly recommend their services.... Read more
12th Jan 2024 (1 year ago)
C ch
Had a fantastic experience with JLL, all thanks to Hannah Linch. She's super knowledgeable and really listened to what I needed. Found the perfect place quickly and made everything a breeze. Totally recommend Hannah and JLL if you're in the market for a new spot!... Read more
Buyer
21st Dec 2023 (1 year ago)
G Forshaw
Really happy with the team who got me into my new place - nice and quick with no stress... Read more
30th Nov 2023 (1 year ago)
T Nyawo
Great experience with JLL. Hannah was a great help and made the whole pre-tenancy process quick and smooth.... Read more
Tenant
20th Oct 2023 (1 year ago)
J Tsui
?????????????Hannah???????????????????????
???????????Antonella????????????????????????????????????... Read more
19th Sep 2023 (1 year ago)
B Kid
Responsive and very helpful!... Read more
8th Sep 2023 (1 year ago)
R Yuan
Thank you Jll for helping me to find my future flat to live, my agent Amelia Hoskin helped me a lot, at first I had chosen a property, but for some reason it was cancelled, and Amelia helped me to find another property when there was a shortage of properties, thank you so much Amelia, I was amazed at Amelia's excellent ability.?Maybe have some grammar problems, my English isn't very good. ????)... Read more
2nd Sep 2023 (1 year ago)
D ke?ir
I was able to move in to my new apartment in two weeks after I chose the place thanks to Hannah Linch's close attention and responsiveness! Hannah and her colleagues tirelessly responded all of my questions and they keep assisting me with the same level of attention after I moved in!... Read more
Tenant
26th Jul 2023 (1 year ago)
F Nguyen
I've had a very good experience renting a studio with Rosie (JLL City). She was very helpful, informative and responsive to all my queries. The whole renting process was very smooth and I absolutely recommend her.... Read more
Tenant
5th Jul 2023 (1 year ago)
M (abirdwhale)

I rented a flat from them.
They were nightmare with my check-in.
- The tenancy started on 26 April 2022
- The end-of-tenancy cleaning was booked on 26 April. I don't regard it as a 'minor delay'. It was instead a mistake
- No one told me about the situation
- As it was clear that I could not move in on 26 April, I moved in on 27 April
- The quality of the end-of-tenancy cleaning was not good. I reported them (Kathrine Popiol) with pictures. They ignored my report
Below are the things that I have not received proper explanation yet:
- Nithiya emailed me to meet the inventory clerk at the concierge at 11 am on 26 April for the inventory and check-in
- I waited until 1 pm and eventually found out that the clerk had left the property around 10:10 am
Now they are torturing me with my check-out by scrutinising the quality of the end-of-tenancy cleaning done by a professional cleaning company I arranged. I'll update this review with the outcome.
Update (6 June 2023):
On 2 May 2023, I had to pay the cleaning company another £145 for their emergency revisit and carpet cleaning service. I wish JLL told me about the carpet cleaning beforehand.
But my struggle was not over. Now Kathrine Popiol insists that they cannot fully refund my deposit and hold £100 by stating that 'I am proposing to refund the deposit less funds for the bill which has not been generated yet – the client requires me to hold back funds (£100 only) as guarantee'.
By simply calculating, the bill would cost approximately around £7.59.
I told her that 'why can't you simply send me an invoice when you receive the final bill?', and here's the reply I got.
'As discussed before the calculations you have presented to me are not guaranteed and we do not know how much the bill is going to be until it is received.
I am more than happy to proceed with £100 to be held back on account and refund full balance as proposed a number of times before.
I appreciate you have good payment history but this is my final proposal.'
£100 deposit will be held for such a small amount of bill, and now I need to track that £100 in September.... Read more
Tenant
6th Jun 2023 (1 year ago)
C Galli

I had the pleasure of working with Amelia during my recent relocation in Shoreditch and I cannot recommend her services enough. Amelia's responsiveness, extensive knowledge, and willingness to go the extra mile — even responding to queries over the bank holiday weekend —truly made the entire viewing and offer process a stress-free experience from beginning to end.
My letting agreement came with additional complexities, as it required coordination with the curtailment of an unrelated tenancy. However, Amelia handled it all with patience and understanding, expertly navigating the difficult balance between advocating for both the tenant and the landlord. I genuinely felt that she had our best interests as tenants at heart, which is a rarity in the London rental market.
Overall, my experience working with Amelia, Helena, and the rest of the team at JLL was truly excellent. Their impressive expertise, professionalism, and friendly demeanour make them a highly reliable and trustworthy choice for anyone in search of a lettings agent in London.... Read more
Tenant
1st Jun 2023 (1 year ago)
T (Tom)
Overall, we had a pretty mediocre experience with JLL. They seemed generally communicative and helpful in advance of our move, but failed to deliver on a number of commitments agreed in advance regarding cleaning / item disposal / maintenance in the flat. This led to a complicated few weeks trying to get issues resolved which should have been sorted prior to our move. Also, they have refused to reimburse us in any way for the disruption and cost of this. We have ended up footing utility bills for the period between tenants, which they should have handled with the landlord / providers. Predictably, their energies are focused solely on letting the flat, and not on providing any kind of ongoing support to the tenant.... Read more
Tenant
30th May 2023 (1 year ago)
L Foong
I have been dealing with JLL UK & JLL Malaysia for my london property, I am pleased with their services and they are very efficient and professional especially Mr Michael Lee from KL Office and Ms Hannah Mitchell from JLL UK London Office... Read more
Landlord
26th May 2023 (1 year ago)
C Gururaj
Currently living in a JLL managed property and so far the process has been really smooth. Amelia was really helpful and responsive when finding the flat and dealing with the contract, and her and Antonella have been very pro-active sorting out issues as they have come up since moving in. Highly recommend so far :)... Read more
Tenant
4th May 2023 (1 year ago)
S Nouar
I do not know what I would do without you... Read more
31st Mar 2023 (1 year ago)
T Rivas
I worked with Alfonso Capogna to find and rent a flat - he went above an beyond to make sure I was happy with the flat as well as the terms and facilitated a very smooth move in process. Very efficient, great communication, and overall positive experience.... Read more
Tenant
13th Mar 2023 (1 year ago)
A Miroshnichenko
The quickest and painless renting ever experienced! Special thank you to Amelia for her guidance through all processes from showing the apartment to handing the keys to our future home.... Read more
Tenant
7th Mar 2023 (1 year ago)
G Araújo
I'm gonna give them 3 stars because of the check out process. Yes it's true the cleaning company did not clean some parts, but they went back and re-did the whole thing. There was then drama with a missing key, which was not missing in the end. And then loads of back and forth about tiny issues that weren't issues. And they reduced 50 pounds of my deposit. I knew the new tenants were super happy about the property and even said the conditions were impeccable. After 2 years taking care of that property as it was my own, I'm shocked I had anything reduced from my deposit. It was stressful. In 8 years in London this was the first time something like this happened. What a bumpy check out. Making a fuss for ridiculous things like a missing USB cable...... Read more
Tenant
14th Feb 2023 (1 year ago)
K Darko
Great service from the lettings team at JLL finding a new flat in a tricky time. Excellent communication and dedication throughout from Rosie Lynam at the London City Office made this process seamless.... Read more
30th Jan 2023 (2 years ago)
M Selbekk
I am about to move into a new property, and both Helena Grattan & Rosie Lynam have been extremely helpful in making this process as painless as possible. Have had a great experience with JLL so far... Read more
Tenant
26th Jan 2023 (2 years ago)
S Ooi
From the initial contact to the holding deposit, viewing to the signing, everything went smoothly and professionally. Big shout out to Alfonso Capona and his team for facilitating what usually would be a stressful process into a completely seamless experience! I see why JLL is known as the best... Read more
Tenant
17th Jan 2023 (2 years ago)
J B
Useless... Read more
4th Jan 2023 (2 years ago)
F Huang
I have worked with many agents in London, and I can confidently recommend Harry Martin. He really listened and understood our needs and provided suitable recommendations. He knows the market very well, and we are lucky to have crossed path with him!... Read more
22nd Nov 2022 (2 years ago)
T Ma
Amelia Hoskin delivered incredible service in finding good potential tenants for us just within the same day right after getting the apartment on the market. She deals with everything efficiently and professionally. We are so thankful for your great help!... Read more
Landlord
27th Oct 2022 (2 years ago)
E P

I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report.
The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off.
Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing.
The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning.
I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.... Read more
Tenant
22nd Sep 2022 (2 years ago)
A Avetisyan
Absolutely ridiculous how long they kept my deposit... Read more
8th Sep 2022 (2 years ago)
T Uddin
As many comments have already noted, avoid JLL. Expect them to hold your deposit after the check out report for no reason. Plucking charges from thin air.
Weeks have passed with no indication of the deposit being returned.
The service is all well and good when they want your money, but when they need to return your deposit it is a different story.
I would suggest all tenants to leave a review after you have your deposit returned.
Very unprofessional... Read more
Tenant
23rd Jul 2022 (2 years ago)
D Upton
We worked with Amelia to find a new flat and it was a 10/10 experience. She was responsive and helpful throughout the entire experience. So lovely to work with and we would highly recommend.... Read more
7th Mar 2022 (2 years ago)
M Chou
It's the best choice if you'd like to find lettings in London, JLL is a professional estate agency, esp thanks to my agent Amelia Hoskin, she patiently introduce every details of the property, negotiating with the landlord as well. 5 Stars highly rank!... Read more
Landlord
19th Feb 2022 (2 years ago)
R Slimani
STAY AWAY FROM THIS AGENCY!! They have no integrity and do not have any principles or morals on how to do business. Stealing from deposits for little scratches on the wall that were reported during the inventory, finding any possible excuse like finger prints to take money from the deposit. I'd recommend you deal with more honest agencies, plenty of them in London... Read more
Tenant
11th Dec 2021 (3 years ago)
C Hassold
When I chose to do business with JLL London, I thought I was dealing with the globally known firm, not a franchise office that does not keep with the standards of JLL. Beware of this firm, they are very sloppy in how they do business and have highly risky and suspect business practices. Note that Jones Lang Lasalle Ltd. has zero affiliation or oversight with this office.... Read more
22nd Jun 2021 (3 years ago)
A MASTERS
Recently rented a new apartment in London and JLL did a great job of helping me. The letting agent (Rosie Lynam) was very helpful, available and knowledgable. Great service.... Read more
Tenant
9th Apr 2021 (3 years ago)
L Welco
I had a great experience with Rosie from JLL! She was very responsive and arranged a move in for me in less than a week. Very appreciative of her help and guidance through the process!... Read more
Tenant
29th Mar 2021 (3 years ago)
M Ali
I just completed a successful flat-renting experience with Rosie Lynam. She was thorough in providing all of the responses to my questions, she had helpful suggestions, and she was very efficient in all the follow-ups. Everything was handled seamlessly. Also, after I moved in, there was just a basic repair required in the flat, and Rosie took the time to check in on that, too, and expedite the response. I'm really happy with the way my whole flat process went, and would recommend working with Rosie to anyone.... Read more
Tenant
26th Mar 2021 (3 years ago)
P xi
It was a very good rental experience. The feedback was timely and the work efficiency was extremely high. I only spent three days to rent a house! Although there were some unavoidable troubles in the process, Rosie helped me solve the problem quickly and timely, so that I could check in in time. I'm satisfied!... Read more
Tenant
13th Mar 2021 (3 years ago)
K Sidhu
Had the opportunity of interacting with Hannah Mitchell to view a number of properties (and lease one subsequently). The overall experience was excellent - Hannah dealt with everything in a prompt fashion and was extremely professional throughout our engagement.... Read more
Landlord
12th Mar 2021 (3 years ago)
E Harris
Rosie helped us find a great flat in central London at good value that met all our needs. Took care of the negotiation for us and made move in day easy.... Read more
Tenant
9th Mar 2021 (3 years ago)
S wada

The agent who assisted me (Rosie Lynam) was very helpful and very responsive. I am not going to lie, at first looking at the reviews from google with words such as 'scam', 'poor quality', etc made me worried. However, I think the agent that helped me throughout the process proved this wrong. In fact, the process was smooth, and flawless, and the agent was very professional at all times despite having covid season.
Firstly, I think I was lucky my agent was professional. Due to the covid, she understood that keeping distance on the viewing and compiling documentation process will be hard. However, she managed to make it as easy as possible throughout the process. She thought about what was easiest for me for full time employee in UK, and always kept in touch at least two times a week.
Secondly, my agent went through many changes, and may updates on the new apartment. I requested something, and she gives me a solution to choose. I was able to get back with answer in less than 24h, and overall was very efficient. (eg. Inquiry: I want to have the big table removed as it
is damaged. Can you do anything ? Answer: I spoke with the owner, and we can try to get alternative table ). The fact that she reached out to the owner to discuss the clients request made it easier.
I guess it really depends on the agent, but overall it was not a fraud or scam. The apartment was cleaned and all my request has been passed to the owner. I am very glad I got help from JLL.
In summary, 100% recommended to get help to find new home. The company is a listed company in exchange, so I think there should not be issue overall. Just make sure email address is legitimate from JLL I think it should be okay. Customer support was top class, and if still worried, would recommend reaching out to the chat from their website. The process is made easy for clients, even through Covid. I would definitely request from JLL again.
Above will be my feedback based on experienced using JLL in 2021 March. Hope that helps.... Read more
Tenant
9th Mar 2021 (3 years ago)
I Squitieri
I think JLL has changed the perspective of the London agencies I have always interfaced with, thanks to Hannah Mitchell. Hannah, has been a continuous help and support, prompt and professional, I believe that I will buy a house through JLL in the future thanks to the enormous esteem I have for Hannah.... Read more
12th Feb 2021 (3 years ago)
M Schnupf

STEER CLEAR of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won’t take court action against their fraudulent claims. Their tactics are unsuccessful attempts to delay and debilitate, knowing full well that what they are committing is fraud. They have horrendous ratings on Trustpilot.
I wish I had paid more attention to the Trustpilot reviews before engaging with this agency. I recently moved out of one of their properties after hiring professional cleaners and leaving the place spotless. They booked a third party to conduct the checkout, who attempted to note every item of fair wear and tear he could find, including fingerprints on the entrance door doorknob (how did he think he got into the property in order to conduct the checkout?). For every item of fair wear and tear, which is under the landlord’s remit, they attempt to bill £50, even for a scuff mark on the wall that was documented during check-in and for what they claim as loose skirting in the entrance door, of which the sealing was reported throughout the tenancy as as a violation of fire safety laws requiring requiring walls, floors, and doors of purpose-built maisonettes or blocks of flats to hold back flames and smoke for a minimum of 30 to 60 minutes. I hired professional cleaners and left the apartment spotless, and they now attempt to bill you for a recleaning if they are capable of finding a speck of dust anywhere in the apartment.
I have nothing but pity for employees of this agency, that they have diminished themselves so much that they are incapable of doing something useful for a living. People who are so incompetent that they have to conduct highway robbery from honest tenants and who constantly pass the buck to anyone else that is not them because they are too incompetent to earn an honest living.
I am now taking legal action against their fraud to recover my deposit, against which they claim unlawful deductions.... Read more
Tenant
16th Dec 2020 (4 years ago)
K Bala
I was recently assisted by Harry Martin on my purchase. Harry’s service orientation, market knowledge and ability to deliver in a quick timeline were exceptional on all counts. Harry and JLL were very focused on ensuring the transaction progressed seamlessly and it was great working with them.... Read more
Buyer
1st Dec 2020 (4 years ago)
K Bessonova
Hayley Peverley helped us rent three properties, and she's the best manager we have ever met. Very professional, quick-responsive, and just a nice person to talk with. If I could rate the experience of working with her, I would've given it 10/5 without any hesitation.... Read more
Landlord
20th Oct 2020 (4 years ago)
P Jakubek
I'm very happy with the property, that I'm renting through JLL. They've been very professional and responsive and they helped to make the home move really smooth. I'd like to especially thank Rosie Lynam... Read more
Tenant
17th Aug 2020 (4 years ago)
bananendollarmax
I was under time pressure to go on holiday but Rosie Lynam from the London Team had helped very quickly and the formalities were cleared within a week. I would recommend JLL to everyone seeking professional and quick service.... Read more
14th Aug 2020 (4 years ago)
E cassidy
Fantastic customer service, Hannah has been a brilliant agent to communicate with.... Read more
28th Apr 2020 (4 years ago)
S Bowes
During or move to London we worked with a number of agents. However, Hayley at JLL was by far the best. She was a efficient, knowledgable, and a pleasure to work with.... Read more
20th Jan 2020 (5 years ago)
E Ongsantipap
I highly recommend this agency to those people who are finding a place to live!... Read more
3rd Dec 2019 (5 years ago)
?xiaosu
(Translated by Google) Super good agency, very fast, all can be done without any worries.
Really nice agent and paperworks were done so fast. Really a good choice for choosing jll.
(Original)
???????????????????????????
Really nice agent and paperworks were done so fast. Really a good choice for choosing jll.... Read more
19th Nov 2019 (5 years ago)
C Liu
I was looking for the property overseas, and JLL definitely is the most efficient and reliable agency that I had ever contacted. Hayley helped me a lot for the letting process (around 2 weeks I think ) through the phone, so highly recommend of this agency.... Read more
Landlord
9th Nov 2019 (5 years ago)
S Lycou
As an overseas client with little understanding of the London market, Hayley and the JLL team were exceptionally helpful and timely in answering all my questions and queries. They gave me all the information I asked for, helped liaise with the landlord, and kept me updated with the status of my property search. Even after moving in, small problems with my flat were attended to in a time and professional manner. I would highly recommend the JLL team for anybody from overseas looking for a new home in London.... Read more
Tenant
4th Oct 2019 (5 years ago)
N (nina‘owo)
I rented an apartment from overseas with the kind assistant provided by Hayley. She is very helpful and professional, where she answered a lot of questions from me and helped with my move in. Thank you;)... Read more
Tenant
25th Sep 2019 (5 years ago)
D Robertson
Really fantastic service and a hugely valuable resource as a foreign buyer in London. Five-stars for sure!... Read more
Buyer
12th Sep 2019 (5 years ago)
R Aram
I was looking for an apartment from overseas and have had a great experience with Hayley and the team at JLL. As I was not in London to see the property Hayley provided me with all of the information I needed, including pictures and videos. She also represented me with the landlord and assisted me with any questions and requests I had until my move in date. Hayley was friendly and professional and it was a pleasure working with her and the entire team at JLL.... Read more
Tenant
8th Sep 2019 (5 years ago)
D L
Fast & professional service. Appreciated knowledgeable staff and great selection of properties available.... Read more
23rd Aug 2019 (5 years ago)
R granados
(Translated by Google) 100% recommended
(Original)
Recomendables 100%... Read more
21st Aug 2019 (5 years ago)
G Peel
We experienced outstanding and professional service from Hayley Peverley. Hayley was super helpful and attentive from the initial point of contact right the way to moving in. Thank you so much!... Read more
Tenant
12th Aug 2019 (5 years ago)
E Kimotho
I have had the pleasure of working with Hannah, Neil and the team at JLL for the past 15 months and in a word, they have been 'excellent'. I rented my first flat in London through them and had such a great experience that when I was looking to move to a new flat, I was keen to work with them again, which I did. I have found Hannah to be honest and open with me throughout the process and you get the feeling that she is very commercial, wanting the best for both the landlord and the tenant. Neil was very understanding when negotiating the lease with me, which I appreciated.... Read more
Tenant
3rd Jul 2019 (5 years ago)
????
Heyley is kind and helpful!!... Read more
25th Jun 2019 (5 years ago)
K Ngai
Had a smooth experience throughout the leasing process thanks to Hayley Peverley, instructions were clear, and the customer service was good.... Read more
Tenant
24th Jun 2019 (5 years ago)
M Dade
Hayley was very friendly, professional and honest and the moving process was very smooth. She also has excellent local knowledge and was able to recommend restaurants and amenities for us to use. Thanks so much for all your help Hayley!... Read more
12th Jun 2019 (5 years ago)
S Woods
Thank you so much for all the help with the move,Hayley. We are very please to have settled in!... Read more
12th Jun 2019 (5 years ago)
J Neal
Neil Short and his team are very knowledgeable of the market and very effective in renting out properties. We have used them for years and they have never disappointed. Very proactive, but not pushy. And interested in the long term relationship, not the quick deal.... Read more
Landlord
11th May 2019 (5 years ago)
S Kennedy
Hayley was great when we viewed our flat, negotiated the lease with the landlord and arranged our moving day! She was organised, responsive and always willing to help!... Read more
Tenant
13th Apr 2019 (5 years ago)
F Quek
I have been very impressed with Harry Martin at JLL City Office who just sold our studio apartment in Moorgate. I had actually taken the apartment off the market and decided to continue renting it for a few years to let the market pick up. He had taken the time to build up rapport and trust in the preceding few months. When he had a potential investment buyer he contacted me proactively and persuaded me to sell; I was delighted with the offer he was able to broker.
It is refreshing to work with an agent who will look outside the box, be proactive and build a relationship rather than act in a purely short -termistic manner. In this tough property market this is the sort of agent we need.
Harry was efficient and professional through out the process. Many thanks to JLL and to Harry!... Read more
Seller
28th Mar 2019 (5 years ago)
M Novack
Hayley Peverley provided an effective, kind and diligent service I will be looking forward to enjoying again in the future.... Read more
25th Mar 2019 (5 years ago)
A Torrance
Easy and efficient and with far more reasonable admin charges than most. Very happy with the service.... Read more
19th Feb 2019 (5 years ago)
R Kumar
Although initially pretty straightforward renting experience, the first mishap was needing to come in and visit JLL in person to show my passport TWICE because they messed up taking a copy the first time. (Of course this is during working hours only.) More seriously, when the window in our flat spontaneously exploded, JLL has been very slow in coordinating with insurance to get it repaired. We have had to wait for more than 3 months and the window is still broken, with no signs of any progress! Whenever we try to contact them, the relevant person is invariably on leave. 1 star.... Read more
Tenant
25th Jan 2019 (6 years ago)
B Gould
We had an amazing experience with Hannah Mitchell. she was very professional and answered all of our questions. We had a few different other agents we were working with in the Angel /Islington area and Hannah was by far the best. We really felt like she had our best interests in mind. We actually were close to letting another flat but the service Hannah provided was far superior, that we decided to let with her and we could not be happier!... Read more
Tenant
21st Jan 2019 (6 years ago)
M Mastromauro
We had an amazing experience looking for a flat with Hannah from Jil. She was very professional and helpful giving us great tips. I highly recommend this agency !... Read more
21st Jan 2019 (6 years ago)
L Morvilli
Amazing experience! Best estate agent in London so far!!... Read more
15th Dec 2018 (6 years ago)
M robinson
Hannah Mitchell of London City Letty was extremely helpful and understanding of my requirements. Very professional and straightforward. A pleasure to deal with... Read more
9th Nov 2018 (6 years ago)
I Togniolli
Rent our first apartment in London through JLL and had a good experience with them. Our main point of contact was Hannah Mitchell followed by Kate Grassick-Whitby. They were professional and fully supported our doubts. After the tenancy agreement process, we are being managed by Mohammed, who is responsive and provide great support whenever we need anything related to the apartment or the landlord. Would recommend.... Read more
Tenant
7th Nov 2018 (6 years ago)
W SIMON
Great experience renting via JLL. Had fantastic assistance and services from JLL. Many thanks Hayley and the team.... Read more
Tenant
4th Nov 2018 (6 years ago)
P Ashburn
We recently rented a property which was listed with JLL and I can thoroughly recommend this agency. Hannah, who my employer dealt with was always on time and professional. Other agencies we dealt with were using false pictures, arrived late or didn't return calls but at JLL they really are on the ball. If you are thinking of listing or renting a property I would not go anywhere else. Well done Hannah and JLL!!... Read more
Tenant
29th Oct 2018 (6 years ago)
I lei
Great experience renting through JLL. Really professional and efficient.... Read more
Tenant
8th Oct 2018 (6 years ago)
A chen
We have recently rend a house from JLL agency, they are very professional and the whole process are very efficient and smooth, would definitely recommend them to everyone who is looking for a house.... Read more
Tenant
8th Oct 2018 (6 years ago)
L Li
efficiency quickly and passionate working attitude!... Read more
19th Sep 2018 (6 years ago)
L Draghici
We recently rented our apartment with JLL and had a great experience with them! Our main point of contact was Hannah Mitchell. She was prompt with replies and very professional throughout the entire process. Would highly recommend!... Read more
Landlord
16th Sep 2018 (6 years ago)
F Wang
Having my first apartment in London through JLL, love the place and as a first time renter, Hayley really helped me a lot. Would recommend.... Read more
Tenant
5th Sep 2018 (6 years ago)
T Cope
Thanks to Hayley for our help moving to UNCLE in Elephant and castle, we love our new flat!... Read more
Tenant
3rd Sep 2018 (6 years ago)
I Croitor
We have let out our flat with JLL and had an absolutely amazing experience working with them (and we have dealt with quite a few other real estate agencies before so I feel like we can compare). They were prompt to reply to our requests, transparent and objective in their advice, extremely quick in organising the entire process and finding a tenant for us in a record time - a real pleasure working with them. Highly recommended, no hesitations.... Read more
Landlord
3rd Sep 2018 (6 years ago)
C Hetez
Great agency, fast and prompt reply, everything has been sorted for our moving and the communication has always been efficient - Thank you for everything (Especially Hayley for your time :)... Read more
8th Aug 2018 (6 years ago)
Nora
Hannah and the team at JLL were exceptionally professional. They supported both the tenant and landlord in successfully closing on my tenancy agreement. They were responsive, thorough and kept me up to date on all fronts to enable a move in date in under ten days from viewing! Well done, Hannah and thank you to the JLL team.... Read more
Landlord
4th Aug 2018 (6 years ago)
P Stevenette
Hayley and the Team have been very proactive in finding tenants for our landlord properties and we are delighted at the results... Read more
Landlord
2nd Jul 2018 (6 years ago)
B Ertöz
I am Bercis Ertöz and recently rented a beautiful apartment in Strand, London. Hannah Mitchell was who showed me the flat and my questions were answered and she made it easy for me to find my new home. I had a great experience with JLL and I recommend it.... Read more
Tenant
26th Jun 2018 (6 years ago)
E Arnet
Excellent response times and very proactive agency. They helped me relocate to London in under a week!... Read more
15th Jun 2018 (6 years ago)
L V
Absolutely fantastic service from Hannah at JLL and such a positive difference from the other agencies we came in to contact with. Very personable, so helpful and found us the perfect flat, thank you!... Read more
14th Jun 2018 (6 years ago)
W Zhang
I went to the opening event of two fifty one. Hairley is really helpful and nice when going through all the renting process. She’s keen on taking care of the tenant after moving in. Strongly recommend this agency... Read more
Tenant
13th Jun 2018 (6 years ago)
L K
I was impressed with professional service from JLL. Hayley, Kate and David was very friendly, helpful and quick to respond at all the times.
I highly recommend this agency if you need to find place for living.... Read more
Tenant
14th May 2018 (6 years ago)
I Ball
Hannah from JLL arranged my viewing very quickly and had excellent knowledge of the surrounding area and the facilities on offer within the building. JLL's app is also very impressive as well. 5 Stars from me.... Read more
9th May 2018 (6 years ago)
A Petrovskaya
It was very good experience to work with JLL. They were professional, responsive, quick in assistance and supportive with our circumstances.... Read more
9th Apr 2018 (6 years ago)
C Huzmeli
Hayley was very helpful and responsive to all my questions.... Read more
9th Apr 2018 (6 years ago)
B Piot
Professional and very efficient. I am very happy with the service provided so far.... Read more
8th Mar 2018 (6 years ago)
Amy
We've had an amazing experience with Hayley and the rest of the team in moving in to our new flat- they were so helpful, friendly, replied to emails very quickly and just were generally very professional and willing to help. They've made the whole renting process a whole lot easier and friendlier! Thanks!... Read more
Tenant
28th Jan 2018 (7 years ago)
P Reverchon
When I moved to London a few weeks ago and looking for flats, the Uncle building was the first building I got to see. The Agent from JLL was Hayley and showed me around, she was super nice and super helpful, the communication was just perfect. I am really happy that I've found this place and I look forward to stay here. Thanks a lot Hayley... Read more
Tenant
24th Jan 2018 (7 years ago)
M Benjamin
Prompt, upfront and accommodating to my individual situation... Read more
17th Jan 2018 (7 years ago)
B Havolli
Amazing agents, with a very friendly and understanding of needs approach.... Read more
16th Jan 2018 (7 years ago)
C Gore
Felt like everyone was getting ready to leave.............. Read more
19th Dec 2017 (7 years ago)
B Taylor
We dealt with Hayley who made our check-in/move-in very smooth. She was very professional and friendly, making our move stress-free.... Read more
Tenant
15th Dec 2017 (7 years ago)
P Burt
Very impressed with the service. Easy, straight-forward and they even took our suggestions for furniture. We are very happy with our new home.... Read more
5th Dec 2017 (7 years ago)
M Peers
Great experience renting through JLL. Made what is usually a stressful and complicated process very easy and even enjoyable. Neil and Kate in particular were exceptionally helpful, always responsive to emails and answered all of our of questions quickly and clearly. As new renters in London and having had bad experiences in the past with other agencies we couldn't recommend the JLL team enough and we would certainly rent with them again in the future.... Read more
Tenant
26th Nov 2017 (7 years ago)
A Saunders
I bought a flat thro JLL and rented thro them on 2 occasions . One of the best estate agents I have dealt with . Very efficient , very responsive and great communicators. Very realistic and fair valuations . Extremely helpful, can't really fault them . Would strongly recommend them !... Read more
Seller
17th Nov 2017 (7 years ago)
S Zabelin
I rented a flat managed by JLL for little bit over three years. Any maintenance issues or repair requests were addressed very quickly. Mohammed, Neil, and Hannah are great, very professional. Will be happy to work with them in the future, great team.... Read more
Tenant
19th Oct 2017 (7 years ago)
J Ha
Excellent service from the whole team. Thank you... Read more
16th Oct 2017 (7 years ago)
G Dobson
Great service from Hannah, Neil, Kate and all the team. Went above and beyond to help a novice landlord! Thanks guys.... Read more
Landlord
22nd Sep 2017 (7 years ago)
P Chiravara
It was great to rent with JLL, Neil was professional and was always responsive to all our emails.... Read more
Tenant
13th Sep 2017 (7 years ago)
D Chatrath
Great service provided and Neil has gone beyond normal to make our experience pleasant and easy.... Read more
10th Sep 2017 (7 years ago)
J Sits
Neil and his team are highly professional and helpful. Excellent service! Would recommend.... Read more
9th Aug 2017 (7 years ago)
N Frank
We rented through JLL for over 2 years and received first class service throughout. The relationship team was very responsive and helpful re changes in the flat and other questions. We would recommend the London JLL team to anyone.... Read more
Tenant
19th Jul 2017 (7 years ago)
E law
Always with "Joyful Landlord Leasing" property to work with JLL team to have continuous, without break, rental income despite tenancy agreement expiry. Hope JLL will keep up their team 's great contribution.... Read more
Landlord
8th Jun 2017 (7 years ago)
J Portner
The team at JLL were excellent - helpful, friendly and quick to reply!... Read more
27th Mar 2017 (7 years ago)
D Nicholson
Great experience dealing with JLL. Professional, efficient and throurough throughout the entire process. Certainly would recommend and use again. Thank you to for your help in securing our new property.... Read more
2nd Feb 2017 (8 years ago)
F W
A absolutely great job done by the team at the Royal Exchange office. I had a hard and fast deadline to meet and JLL did everything to insure that I completed my sale on the exact date that I had to, even though my primary contact was on paternity leave for a number of weeks leading up to that date, there was a seamless transfer of responsibilities to his colleagues who were as informed about the situation and were able to take everything to completion. A fantastic job done by all the team, would highly recommend them and would use them in the future in an instance.... Read more
Seller
1st Nov 2016 (8 years ago)
Scarlett
I recently bought a flat through JLL. Barry Monaghan was the selling agent. Barry, was excellent, professional and really went the extra mile in making this sale transaction run as smooth as possible. More estate agents (outside JLL), should follow Barry's conscientuous work ethic. Highly recommend this agent to anyone who wishes to experience what real service is about.... Read more
Buyer
18th Sep 2016 (8 years ago)
O Magda
I have recently rented a very nice property through JLL and was very satisfied with their professional & prompt service provided during the entire process of the application as well as with initial moving in settlements.
I was also impressed by their transparency and efficiency alongside with their friendly, helpful attitude - I highly recommend them. Good job and thanks! I believe in pursuing this service and nice relationship in the future, too.... Read more
Tenant
27th Jun 2016 (8 years ago)
J P
Efficient, Informative and really helpful. thank you... Read more
25th Apr 2016 (8 years ago)
D Yip
Attentive to client's needs. Neil, in particular, is good at providing prompt and detailed responses to letting questions we have from time to time. Great service in general.... Read more
Landlord
18th Apr 2016 (8 years ago)
P Piggott
A very friendly and highly efficient team guided me through the tenancy process virtually all remotely. I was very impressed with the comprehensive and flexible service provided. My thanks go to Hannah, Tom and Neil who all helped me along the way. I would be very happy to use JLL again.... Read more
Tenant
7th Apr 2016 (8 years ago)
J Janoskey
The team has been great. Very professional and always responsive... Read more
31st Mar 2016 (8 years ago)
T Sartori
Our company have been renting form JLL for few years now and I could not be happier with the service provided.
Very professional and helpful, JLL dealt with our requests in the best way possible.
Highly recommended.... Read more
Tenant
31st Mar 2016 (8 years ago)
M Khrapov
Responsive, efficient and helpful in negotiations.... Read more
31st Mar 2016 (8 years ago)
Richard
Extremely good service from JLL. We always felt very looked after by Neil who managed our new tenancy. We had lots of queries during the process and they were never too much and we always felt reassured. Smooth sailing the whole way. Highly recommended.... Read more
Tenant
30th Mar 2016 (8 years ago)
K Yeung
JLL has provided an excellent service in leasing and managing my residential portfolio in various areas of London since 2000. The team is highly professional and has always beat my expectation. Despite I am not residing in the UK, I have never encountered any difficulties with my portfolio.... Read more
Landlord
27th Feb 2016 (8 years ago)