12th May 2024 (18 weeks ago)
Murray & Currie are atrocious - we had rented with them for 4 years, having lived in two flats. In both, they had ignored us when we made them aware of plumbing issues (at one point disregarding months of constant follow-ups), which culminated in damage to our downstairs neighbours flats. Once again, in both instances, the neighbours had to contact our landlord themselves as the letting agents could not be bothered to do their job. Altogether, the caused thousands of pounds worth of damages and stress for everyone involved, including both us as the tenants and the landlords.
This is the tip of the iceberg - I had paid rent in advance of my own volition at one flat, and they illegally kept it for months after I asked for it back (as I was moving).
They also tried to charge us the full cost of a professional clean at move-out, despite the fact that we had paid for a professional cleaning using their own cleaning company upon the end of the tenancy.
Honestly, there are no words. Truly I have never seen this level of incompetence. One flat managed by Murray and Currie and the entire neighbourhood ends up with a multi-year-long headache. You'd have better luck getting your property managed by a chimp.... Read more