1st Nov 2026 (8 days ago)
Enfields Luxe – Extremely disappointing, untrustworthy and continued misleading advertising despite Council evidence
I had an absolutely horrendous experience with Enfields Luxe while attempting to purchase Chestnut House in Pontefract. From the outset, I found the agency incredibly pushy, dismissive and untrustworthy. This extended beyond the sales team to senior management and director level. I felt their priority was securing a sale rather than addressing serious concerns about the property.
During the purchasing process, we discovered numerous discrepancies between what we had been told and what independent investigations revealed.
The cellar: The seller initially denied that a cellar existed. We subsequently discovered one, with concerns about potential woodworm and remedial work. When raised with Enfields Luxe, the issue was brushed aside.
The roof: We were told the property had a slate roof. Our Level 3 survey confirmed concrete tiles, reportedly installed nearly 40 years ago, with an estimated lifespan of approximately 30 years. When challenged, the agency dismissed this, effectively suggesting that homeowners cannot be expected to know what their roofs are made from.
The property description: The house was advertised as semi-detached, despite our findings that it was attached to another property in a way that did not match the advertised description.
The driveway – by far the most serious issue: Following extensive investigations, Wakefield Council confirmed that permission for vehicular access had been refused in 1989 due to significant highway safety concerns. The Council subsequently confirmed in writing that the access remained unauthorised and advised that, if I purchased the property, I should cease using the driveway because of the dangers associated with pulling onto the main road.
What I find completely unacceptable is that Enfields Luxe has continued advertising the property as having usable driveway parking, even AFTER I provided evidence of the Council's findings.
The property was placed back on Rightmove following my withdrawal, still promoting driveway parking as a selling feature, without disclosing the serious restrictions identified by the Council.
In my opinion, this is potentially misleading advertising. The agency has been made aware of the evidence, yet the listing continues to give prospective purchasers the impression that the driveway can be used normally. I am extremely concerned that another buyer could spend thousands of pounds discovering exactly what I uncovered.
Throughout this process, I raised my concerns with senior staff and at director level. Rather than receiving meaningful explanations, I felt the issues were repeatedly minimised while I was encouraged to proceed with the purchase. Even requests for communication through my solicitor were not properly respected.
Ultimately, I withdrew after spending considerable time and money on surveys, legal enquiries and investigations.
My overwhelming impression was that securing the sale mattered more than transparency or the interests of prospective purchasers. I found the conduct of Enfields Luxe deeply disappointing and lost all trust in the agency.
Estate agents have responsibilities regarding accurate property advertising. In my experience, Enfields Luxe fell significantly short of the professionalism and transparency I would expect.
I would not recommend Enfields Luxe. Anyone considering buying through this agency should independently verify every significant claim about a property, obtain a comprehensive survey and ensure their solicitor investigates any concerns thoroughly.
The fact that the property continues to be marketed with driveway parking despite the Council evidence I provided is, for me, the most concerning aspect of this entire experience.... Read more