After a very disappointing experience with a local letting agent ( ridiculously low ball offers and continually bringing in people to our home who were never going to be able to afford it), we decided to spend the extra fee and try Foxtons out. Within 1 week we had an offer on our flat at a level close to ask. We exchanged 6 weeks later, and completed within 2 weeks. We interacted with 3 people continually at fixations, the negotiator, the senior negotiator, and the area manager. They all kept each other very well informed and so if one was out you could always pick up with one of the other two. Importantly, I got the sense that they were trying to represent all three sides ( buyer, seller and themselves)- as opposed to in it for a quick fee. Would recommend without reserve
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David’s number (this staff member also said this is quite usual of David’s behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as “It would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?” (I have the text messages). I didn’t hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn’t(?). Waiting at the office suddenly his colleague “was out at a viewing” and “couldn’t get in touch with him”. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was “suddenly off sick...and at the GP” and that someone else had put an offer in so we would have to make our “best offer”. I cannot believe this...It was promised that this colleague “Ketan” would be calling me at 9am - obviously I didn’t get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would “take the best offer”. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it’s now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
Disapppointing experience, we left as soon as our contract allowed. Initial meeting seemed good but then they wrote a poor description of our place, left windows wide open and the property exposed to break ins after showing tenants round and were very unaware of even the basics when showing people around.
I have dealt with Jamie for a while now and am very impressed by his professional opinion and the feedback I receive on several of our properties, he regularly updates me and I would highly recommend!
Very professional estate agents, I was able to secure a property quickly and painlessly. I had quite a strict set of requirements and they were all met without a hitch. Will absolutely be using these guys in the future.
Matthew Cann was a remarkable help! Always keen to help with all the doubts I had about the property. Responded my emails immediately and honestly corresponded to what I believe to be an amazing seller. Bairstow Eves is very lucky to have such a professional person to wave their name. Couldn't be more happy with everything!
Andreia Dias Marques
All goes well when you step in. But when you vacate the property, there is no one to reply your queries. No response to the mails. No body is concerned about giving your deposit back. I have been redirected several times to different people. There is no one point of contact. Its more than a month since I have vacated the property still not clear on when will I receive the deposit back.
Above all, Despite reporting an repair issue, no one turned up for more than 8 months to fix it but while vacating they want to deduct a sum on my deposit. Unbelievable..!! The issue is under dispute now.