A truly amazing experience Richard was really helpful and supported us through the process and kept us up to date highly recommended will definetly buy from steps again i would definetly recommend richard to everyone as he is really helpful
Uses fraudulent landlords who don’t have building permission from the council.
Rented a flat only to find out after he treated us like dirt that he didn’t have planning permission from the council to build his property. He obviously was pocketing the “council tax” which he was charging us. Also didn’t do any repairs to the flat which where broken when we moved in.
Needless to say I’ll be going to small claims court in the very near future
Could not fault the service from Balgores Romford, to all the team and especially Sean. Amazing experience helping us sell our property, so proactive, helpful and determined from the initial valuation right through to exchange and completion. Definitely recommend and would use again!! After using other estate agents prior, I exceptionally pleased with them.
*Unless you enjoy stupid questions, being patronised, and just generally poor, argumentative customer service, avoid Gavin Hockett at Romford Balgores*
Unfortunately I am forced to give 1 star due to there being no option for less. I don't think anyone in a customer facing role has incensed me more than Gavin at Balgores, Romford. As a previous customer of Balgores, Hornchurch I instinctively called the team there, not even thinking about the fact the property I was interested in would be listed at the Romford branch. Effectively Gavin was given a packaged sale, having had no input in the negotiation, finance, even booking the viewing, he did not earn his fee at all. The Hornchurch team had the entire sale wrapped up within one weekend, their in-house Mortgage guy Peter Walker was excellent (again) and Dee who handled the rest was also efficient and pleasant.
After all of the hard work was done I was handed over to Gavin at Romford, not a problem…or so I thought. After chasing the progress a few times, a couple of weeks later, the survey came back £23k under value. I informed Gavin that I would need to wait until the result of the referendum before I could consider the next step and that I understood if the seller re-listed, at that point the result was in 2 days. The seller decided to re-list the day before the referendum results, I did not find this out via Gavin but because it came up on my Right Move app…cheers for the update Gav! At this point dealing with Gavin has become a complete farce. Whilst trying to save the deal, which I fully appreciate, he asked if I could meet the seller in the middle which I was happy to do but explained that all of my savings were used up in the deposit and stamp duty, his response was ....."Do you not have a spare £10,000?" Honestly I had no idea how to answer this ridiculous question so I ignored it. Did he think that somehow this stroke of genius would spark a memory that I did in fact have a spare £10k kicking about in a draw somewhere?? Ludicrous! Shortly after this I received a letter to say that I had withdrawn, I called to ask this to be amended as this would affect my payment protection, Gavin was on holiday and he would have to call me back. I called again in 3 weeks and managed to speak to Gavin, needless to say that I received no apology for not returning my call, he simply shrugged it off that he had not received my message. I asked Gavin to re-issue the letter stating the fact that the vendor withdrew but all he was interested in was arguing the fact with me. I could not understand why he did not wish to assist me in this matter, he argued so much about it it made me wonder whether he would be losing some kind of referral fees or something?? His tone was arrogant, contrary, unprofessional and quite frankly he sounded like he just couldn’t be bothered to deal with me now that I was not lining his pocket with my elusive £10k. After a lot of arguing and Gavin repeating “but you did withdraw”, we settled on me forwarding him a list of things I need for the payment protection, including said amended letter. Gavin instructed an administrator to send me the documents including the letter which (obviously) was the original letter I had…..utterly tiresome. Eventually I called Peter at Hornchuch to help me, the letter I required was issued right away.
Moral of this story is that, unless you are balling with rolls of money to help possibly one of the laziest sales people I have ever had the displeasure to deal with save his commission from falling through, ask for anyone other than Gavin. On a side note if anyone wants to donate to my “help bridge the gap” fund please see my gofundme page, I only need £10,000… thank you.
I would like to say a big thank you to Karen at Haart in Dagenham. She had to deal with some very difficult potential buyers and solicitors throughout the process of selling my house, but she stayed positive and regularly chased up the progress on my sale and kept me informed throughout. During some very stressful times, Karen did her best to keep me positive. She is very professional and also very friendly, approachable and empathetic too. Thank you Karen, and the rest of the team at Haart, Dagenham.
Extremely disappointing, while other branches of Haart do the dealings on the records(for the the offers made, others send the confirmation through phone, email and post). It seems this one does not. I made an offer on a property but never received any confirmation. Upon following up, came to know that was rejected, increased the offer afterwards but same thing, no response, feedback or anything. upon following again, agent informed it was rejected again. There is no such thing such as communication. With the lack of any record about the dealings, it raises a big question mark upon the transparency of the process. To be honest, if I am an owner of house, I would think twice before putting my house on market with these guys.
The team at this branch were so great, helpful and professional throughout my sale and purchase.They were always happy to help, returned calls, n even replied to emails. This whole team is really second to none. I mean the agents, the mortgage broker (everyone). I'm glad I chose Birstow Eves. They deserve these 5 stars. We'll done.
Bunch of cowboys. Wouldnt trust them to organise a pi55 up in a brewery
We decided to put our house up for sale, and had to find an estate agents. I spoke to other estate agents, wasn’t impressed, then we found Moving Pad. Thank goodness we did. Alice is just the most amazing person, professional , patient ( even when it all got too much for us) , and never , ever lost her sense of humour. Always, always calm and supportive. I’d also like to thank dear Daniel and Paul, if Alice wasn’t available, which she nearly always was, they were there to talk to too. I could never have achieved my dream move without them. I can’t recommend them highly enough , they are all the very best. A huge thank you Moving Pad.
From a buyers perspective I can't say I'm too impressed by this 'agent'. The communications have been really poor with no updates on the status of my offer. I've seen no evidence of the glowing reference provided by the previous reviewer and can only assume this is John reviewing himself or a close associate....
I guess they are like any other agent in terms of only being motivated by money but I felt the previous glowing review needed to be corrected to show a true reflection of where this Estate Agency currently is.
Professional services. Trustworthy with a very good success rate.
AVOID. Specifically avoid one of the women here who is unprofessional, untrustworthy and downright unpleasant. I had the pleasure of speaking to her for only a few minutes and couldn't bear it any longer. The nicest house in the world would not be worth it. Not only patronizing and rude, but incompetent with it as well. The worst person I've spoken to in the houses game and, as you can imagine, that's a pretty high bar to jump. I work in customer services, it's the easiest thing in the world to be nice to people. Also you might want to consider removing people from your spam list if you won't show them the properties they actually ask for. Get your act together.