Steps have a nice team of very talented people. Nicola initially showed us the property and went out of her way, to even drop us by the train station!. We had not made up the mind to buy the house by then !, they definitely care about their customers. Eventually we had good communication with Richard, he is a nice and friendly guy & did his best to push things forward for us when they were stuck. Overall they have a nice team with expertise in specific areas - I would definitely recommend going with Steps if you wish to Buy/Sell any property.
Uses fraudulent landlords who don’t have building permission from the council.
Rented a flat only to find out after he treated us like dirt that he didn’t have planning permission from the council to build his property. He obviously was pocketing the “council tax” which he was charging us. Also didn’t do any repairs to the flat which where broken when we moved in.
Needless to say I’ll be going to small claims court in the very near future
Brilliant. How it should be. Karen Roberts is a gem. Totally professional throughout. I was kept fully up to date during the entire transaction, even to the extent that I was advised by Karen that she would be off for a week and who I should liaise with during her absence. I was always called back if that was promised. All the staff were pleasant and responsive. As I said at the beginning how it should be. Proper and professional.
Extremely disappointing, while other branches of Haart do the dealings on the records(for the the offers made, others send the confirmation through phone, email and post). It seems this one does not. I made an offer on a property but never received any confirmation. Upon following up, came to know that was rejected, increased the offer afterwards but same thing, no response, feedback or anything. upon following again, agent informed it was rejected again. There is no such thing such as communication. With the lack of any record about the dealings, it raises a big question mark upon the transparency of the process. To be honest, if I am an owner of house, I would think twice before putting my house on market with these guys.
Thanks to Karen and Gary I was able to purchase my property. They were absolutely fantastic from the begining to the end and they always kept me well informed. The service provided by them was second to none. I had bad experiences with other estate agents, but Karen and the team were brilliant. Thank you so much guys for all your help.
Bunch of cowboys. Wouldnt trust them to organise a pi55 up in a brewery
Professional services. Trustworthy with a very good success rate.
AVOID. Specifically avoid one of the women here who is unprofessional, untrustworthy and downright unpleasant. I had the pleasure of speaking to her for only a few minutes and couldn't bear it any longer. The nicest house in the world would not be worth it. Not only patronizing and rude, but incompetent with it as well. The worst person I've spoken to in the houses game and, as you can imagine, that's a pretty high bar to jump. I work in customer services, it's the easiest thing in the world to be nice to people. Also you might want to consider removing people from your spam list if you won't show them the properties they actually ask for. Get your act together.
We have to say from start to finish Jack and his team made a huge difference to what at times was a rather taxing and stressful move. Nevertheless with Balgores professionalism and their expertise it was made so much easier. We know their are many estate agents available, and offers on a lower percentage etc.. However Balgores more than proved to us that you have to go for quality and experience to be able to make this process seamless and ensuring it draws to a positive conclusion. Please pop in and talk to the team, you will not regret it!
*Unless you enjoy stupid questions, being patronised, and just generally poor, argumentative customer service, avoid Gavin Hockett at Romford Balgores*
Unfortunately I am forced to give 1 star due to there being no option for less. I don't think anyone in a customer facing role has incensed me more than Gavin at Balgores, Romford. As a previous customer of Balgores, Hornchurch I instinctively called the team there, not even thinking about the fact the property I was interested in would be listed at the Romford branch. Effectively Gavin was given a packaged sale, having had no input in the negotiation, finance, even booking the viewing, he did not earn his fee at all. The Hornchurch team had the entire sale wrapped up within one weekend, their in-house Mortgage guy Peter Walker was excellent (again) and Dee who handled the rest was also efficient and pleasant.
After all of the hard work was done I was handed over to Gavin at Romford, not a problem…or so I thought. After chasing the progress a few times, a couple of weeks later, the survey came back £23k under value. I informed Gavin that I would need to wait until the result of the referendum before I could consider the next step and that I understood if the seller re-listed, at that point the result was in 2 days. The seller decided to re-list the day before the referendum results, I did not find this out via Gavin but because it came up on my Right Move app…cheers for the update Gav! At this point dealing with Gavin has become a complete farce. Whilst trying to save the deal, which I fully appreciate, he asked if I could meet the seller in the middle which I was happy to do but explained that all of my savings were used up in the deposit and stamp duty, his response was ....."Do you not have a spare £10,000?" Honestly I had no idea how to answer this ridiculous question so I ignored it. Did he think that somehow this stroke of genius would spark a memory that I did in fact have a spare £10k kicking about in a draw somewhere?? Ludicrous! Shortly after this I received a letter to say that I had withdrawn, I called to ask this to be amended as this would affect my payment protection, Gavin was on holiday and he would have to call me back. I called again in 3 weeks and managed to speak to Gavin, needless to say that I received no apology for not returning my call, he simply shrugged it off that he had not received my message. I asked Gavin to re-issue the letter stating the fact that the vendor withdrew but all he was interested in was arguing the fact with me. I could not understand why he did not wish to assist me in this matter, he argued so much about it it made me wonder whether he would be losing some kind of referral fees or something?? His tone was arrogant, contrary, unprofessional and quite frankly he sounded like he just couldn’t be bothered to deal with me now that I was not lining his pocket with my elusive £10k. After a lot of arguing and Gavin repeating “but you did withdraw”, we settled on me forwarding him a list of things I need for the payment protection, including said amended letter. Gavin instructed an administrator to send me the documents including the letter which (obviously) was the original letter I had…..utterly tiresome. Eventually I called Peter at Hornchuch to help me, the letter I required was issued right away.
Moral of this story is that, unless you are balling with rolls of money to help possibly one of the laziest sales people I have ever had the displeasure to deal with save his commission from falling through, ask for anyone other than Gavin. On a side note if anyone wants to donate to my “help bridge the gap” fund please see my gofundme page, I only need £10,000… thank you.