Urban Residential have been professional and helpful throughout the whole letting process. I would like to thank Amanda, Megan and Charlotte for assisting with every step of our application and move. The whole process was simple and quick. I would happily deal with Urban Residential again in the future, unfortunatley I don't have to as they found my perfect home first time! Thank you again. Louis and Jade x
We rented with Urban and when we left property took nearly two months to get deposit back.
Very slow in replying to phone calls and emails etc.
All staff at Leslie Hooks in Bebington were so helpful and made buying our first house as stress free and easy as possible. They were very accommodating with viewing the house whenever we wanted to see it and communicated very well.
Doesn’t even deserve the one star. Very dishonest and unreliable, shockingly so. Do not trust LH.
Genuine one star review. Meaning, the one star is for selling our property in 8 days flat. Great! However, literally everything else about Bradshaw Farnham & Lea was a joke. We found out after 2 months that we have a “sales progressor”, to which we only received one email, we asked what was happening with our buyers solicitor as they are ignoring our solicitors emails, letters and calls, so the “sales progressor” managed to get in touch with OUR solicitor then emailed me to tell me exactly what we had already told her. At least she responded. After this. We didn’t have any more contact with the “sales progressor”. Another 2 months pass rolling this on our own. The sale is finally progressing now and BFL are somewhat in the loop, they actually managed to negotiate a completion date (in 6 days time). Woah! You expect to wait 4 months and try and drop a full house move on us in 6 days time? Sounds a lot like disorganisation don’t you think? We push back as we had already preliminarily planned for around 2 weeks ahead and this is where we finally agreed. Guaranteed that the move would be the 13th June, we arranged a van and on the morning of the 13th we loaded 70% of Our belongings into this van (the bed went in first). We’re at about 12:30 now and we haven’t heard anything from anyone. My partner decides to call them, after a return phone call apparently they were waiting for our buyer to pay his deposit to his lender (??!!??) the sale is now underway. It’s going to be a few hours for the transfer can go through before we can get the keys. It’s now 1pm, we decide to go and wait near the branch and wait for the call as the day is now running out and we have to do another trip in the van but we haven’t even unloaded the first lot, or the cars. At 4pm, I’m seriously agitated and decide to go to the branch to find out what’s going on. The girl I speak to needs to call someone else to find out what’s going on. When she gets off the phone she says the money transfers still haven’t gone through. If it hasn’t gone through by 4:30pm you will need to go back to your current property, of which it’s mostly packed into the van. (Remember the bed went in first... pro tip, never do this!). I’m now just about ready to explode. With a few minutes to spare, the phone rings. It’s done, there’s the keys. Then I get “so, err, the buyer is now legally entitled to that property, when can he have the keys?” I’m stunned for a split second. Obviously, when I’ve emptied it, “but we will be closed in an hour, I can ask him to meet you at the property” yeah whatever. Thankfully, that was the last encounter with BFL and it will certainly be the last. We were put off Karl Tatler with how often they rang us before choosing an estate agent, but honestly feel we made a poor decision and should have paid the extra for KT, we feel with how annoying they are with ringing you that is probably reciprocated to the solicitors and other people in the chain which should keep things moving.
TLDR: BFL excellent at a sale, nothing more. Should have paid extra for Karl Tatler.
Recently purchased a beautiful bungalow in Parkgate and dealing with Andrews Estates was a pure joy from start to finish, from the first phone call and viewing on the same day my wife and I instantly fell in love with the property it had everything we could wish for, and more.
The young lady who showed us around the property had extensive knowledge of the bungalow and the area even advising us of the local schools, her name was Kirsty and a consummate professional from start to finish
The other ladies we’d dealt with in the office and on the phone again were superb Eleanor and Dorothy if memory serves
I would highly recommend this company to deal with all aspects of buying or selling local property
When our children are old enough I hope they decide to settle here in Parkgate and buy a home not a property but a home from Andrews 10/10 excellent experience
Absolutely disgusted with the so called ' full property management service' when there was an issue with our property it took the tenants messaging us for us to find out about it! They also carried out NO checks that were supposed to be done. There was also damage to the property on the oven and kitchen which wasn't checked our noted!! The dvd inventory has never appeared even though we've asked for it numerous times! The list is endless!!!!!!!
All the issues were also raised with andrews and nothing got done!!
They're only getting one star as I can't do a review giving none!!!
We recently approached Whitegates to rent one of their properties and we were very impressed with their service. First up we spoke to Abby who arranged our viewing and then helped us all the way through to finalising the agreements. We found Abby to be very professional and her friendly approach made the whole journey a pleasant one for me and my partner. Abby was clearly very knowledgeable and kept us up to date with our application throughout. She's stayed in touch and made follow up checks for us which is very nice. She is a clear asset to Whitegates. We also spoke to Sam who was just as helpful and welcoming, id be happy to use these guys again and again.
As a company I've had nothing but positive experiences and every time we contact them they are quick to respond and accommodate whatever requests we have. We look forward to continuing to use Whitegates and would recommend to anyone!