Very happy with the service of cubitt and West highly recommended. Sorted out our problems without hesitation.
Our experience with Cubitt and West was very poor, they were great until the rental contract was signed and then the relationship changed and we were treated terribly. We had to continuously chase them for maintenance and at one point threatened to have the washing fixed and send them the bill before they would do anything. When we moved out after nearly two years they tried all sorts of things to keep the deposit. They refused to reference the 'moving in inspection report' when conducting the final inspection and tried to bill us for things that were already damaged/broken when we moved in. We eventually went to the Ombudsman and won the case. We later found out the C&W had told untruths to the Ombudsman in order to keep some of the deposit. The approach C&W took was the same no matter who we spoke to, they seem to treat us a some third class citizen and they ignored our rights. I would not under any circumstance recommend Cubitt and West.
Details for a property that I purchased very near asking price claimed property was freehold when it was part leasehold due to solar panels. Manager and agent did not mention this important fact and instead were rushing me to engage solicitors and surveyors. Very ruthless sales pitch and irresponsible. The dismissive telephone manner of the Manager when I found out about the misrepresentation was upsetting and not easy to forget.
Excellent service and support from a very professional team - many thanks.
If I could assign zero stars, I would. Not only are they unprofessional and uncoordinated during any correspondence, but Simms also charge you a large amount for check out as well as check in - making twice as much from each tenant. They also managed to add things onto the inventory even after it had been done, telling us we had to pay for things not initial discussed and/or which were on the original inventory when we first moved in. Essentially, they hold you to ransom if you have the slightest problem, and I wouldn't wish them on anybody.