Excellent service can highly rate Mark Shepherd for his knowledge and his team. great work guys and thank you again. Hope to use you again soon with my next purchase!
Mark and his team are exceptional. They took care of everything for me from solicitor right through to smaller less important things. I can honestly say I had very little to do which was a great relief to me.I would certainly recommend Townends as Estate Agents but especially the Englefield Green branch.
I was looking at buying a property around the Egham area. I spoke to a woman called Tara. She made my whole experience so easy. Being someone who Had never dealt with properties in any way Tara made me feel at ease. She’s such a lovely person and with her help I managed to find a place with no stress!! Because of her I highly recommend this service to friends and family looking for the same!
Why trust them with hundreds of thousands of your money when they're incapable of counting to 24?
We have used this agents for the past 14 years. We bought our flat from them, they managed it for us and we have recently sold through them. In all these years, we have found them to be both professional and helpful in all these roles. Paul, Gavin and Sharon have been great to work with and we appreciate the support they have given us.
PLEASE DO NOT USE IF YOU ARE A STUDENT.
These people will not help you. They are rude, do not care about the state of your property (my friend has sent 6 emails about mold in their bathroom and still nothing) and will never hear you out. I have heard they will do ANYTHING to keep your deposit at the end of your tenancy. We currently have issues with them as we have put our deposit down to rent the house next year and they are insisting on allowing viewings at the property. The customer service is awful and if you are a student they treat you as if you are completely thick. Obviously this is a random person reviewing on the internet but please ask some other students who you know and trust about their experiences with Aspen and I am sure they will give you the same advice.
Great staff and service. Good communication with tenants. Very professional.
If I could give lower than a single star I would. Do not trust these people. If you must deal with them, get everything in writing. Make them check everything. In less than 3 weeks, we have had broken boiler, broken dishwasher, broken washing machine, grotty little fridge installed, and been lied to. It took three days to get heating, over a week for the dishwasher and the washing machine is still not fixed. The response time is slow, and the condescending manner in which they finally do get back to you is appalling. Their apathy and rudeness has cost them a long-term and really responsible tenant since I care now nothing for what should have been my home for a decade or more, in fact I have started to repack the boxes in anticipation of getting out of here.
Great Guys, Always there to help, and more importantly very professional.
We completed on our new purchase with Hodders Egham yesterday, We have been dealing with Curtis and Harry.This our second home and were assured by the agents that the house will be cleaned to a satisfactory standard .However house provided by me in complete mess.
I was promised by the agents that the vendor will out by 3.30pm but vendor did not vacate till 8.pm, we were standing outside our new home from 3pm to 8 pm with my 18 month baby
Also estate agent never bother to come at the property to hand over the key to check any issue. we had to go to his office for key collection while vendor was in the property.
During the sales process I was given gentleman promise by Mr Curtis that you will get clean house.When I asked him house is full of CAT litter smell ..where is gentleman promise gone....His answer was extremely rude...we had bit of discussion he asked me to leave the office ....Mr Harry handed the key but vendor was still in the property trying remove their stuff...Mr Curtis followed us swearing until the door body language was saying ready to fight.
Feel sorry for the director for keeping staff like him in the business. Curtis is extremely rude person with aggressive nature.
So the service we have got is extremely rubbish, Unprofessional staff with lots of lies. Would never use again and will certainly circulate my experience far and wide....Also requesting you to think twice before choosing them for any business.
Not worthy of the 1 star, but google doesn't allow negative reviews