We put our house on the market shortly before Christmas and three days later it had been sold! I really can't fault the keen efficiency of Mark Shepherd and Mark Latham in Englefield Green. There was a six-month gap between the sale being agreed STC and completion (due to the fact that neither we nor our buyers could move immediately), but the Marks kept in regular touch with us so that we knew what was going on. I would recommend these estate agents unreservedly to anyone selling their house in Englefield Green.
Mark Shepherd and his excellent team are extremely professional and provided a first rate service with the sale of our property. I would definitely use them again and can highly recommend them. They have excellent local knowledge and are dedicated to ensuring a smooth transaction. Thank you.
I was looking at buying a property around the Egham area. I spoke to a woman called Tara. She made my whole experience so easy. Being someone who Had never dealt with properties in any way Tara made me feel at ease. She’s such a lovely person and with her help I managed to find a place with no stress!! Because of her I highly recommend this service to friends and family looking for the same!
Absolutely unprofessional. Students - AVOID at all costs, you're better off finding another agency or private landlord in Egham. Take back their words, abrupt and refused to amend paperwork that had only been typed up (LATE) and not even yet sent out let alone signed because there was a football match on at 7pm so they're closing early (5pm when it states 6:30pm!?!). Will do anything to get out of work.
My parents and I rented through Aspen for 9 years and I honestly could not fault them! As you can imagine, in 9 years we have had our share of broken down appliances, plumbing issues, heating issues as any property would over such a long period of time. Well every problem we had was instantly solved - complained about a faulty fridge, Sharon made sure we had a new one within a couple of days. Our boiler stopped working at 6pm on a Friday and Sharon offered to bring their own office heathers to us - there was no need as within 2 hours the problem had been resolved. I could go on and on with examples of how reliable they are! Sharon has been more than just our property manager, she has been a friend over the years and has always had our back! The check out was just as pleasant as well, we have had our full deposit back, no cleaning charge, no fees deducted, just our money back and lovely good luck wishes! Could no recommend them enough, they are the best!!!
Found out flat hasn't been let despite chasing numerous times - tenants have had a bad experience and property needs over £5k work to get back up to spec. Emails and calls not returned until chased.
Easily the best estate agent in Egham. I'd stay with them if they were in the area I'm moving to. They treat everything with the upmost professionalism - issues are addressed the next day. They're all very friendly and it's been an absolute pleasure renting with them.
I wish I could give them a lower rating. Never deal with them over the phone. By their own words, they don't care about phone conversations or take notes of even important things.
I was given a furnished property despite the property being advertised as unfurnished and they claimed that I didn't tell them that I wanted it unfurnished in writing. What a joke. I am glad the flat had a lockable door and a roof considering I didn't confirm that in writing either.
Amazing customer service. Whenever there were issues or complications they were sorted extremely quickly and without stress.
The contact from all staff was fantastic. However particular mention to Gabby and Kim who were instrumental in us getting the house and deal we wanted.
Thank you very much to everyone at Alpha Egham and would highly recommend!
Awful estate agents. They were very unprofessional, especially when it came to the checkout process.
We were told a date and time for the check out, then they didn't show up, when we phoned them they told us they had already done it without us several hours prior.
They were noticeably angry that we decided to hire our own end of tenancy cleaners and not spend ridiculous amounts on the ones that they recommended. They told us that they would advise the landlord that we should not receive any of our security deposit back.
Luckilly our landlord inspected the property himself and didn't want to charge us for anything, so Alpha returned our deposit (minus a £96 fee that they had never informed us about).
When we went in to their office to return the keys, we were immediately greeted with: “are you the ones who left the bad Google review?" He was almost frightening in his mannerism. But at least he reminded me that I could leave a Google review.
I have also heard rumours that some students are offered extra benefits in return for a positive review, and such behaviour from them would not surprise me.
Overall there is not anything about Alpha residential that I would recommend, i haven't heard great things about other estate agents in the area either but they can't be worse than this. I have heard positive things from friends that rented privately from landlords though.
If you are a student planning on renting in the Egham area, good luck.