We've just bought our first home through Alpha, and we cannot recommend them highly enough. Rob went above and beyond at all times, and was always at the end of the phone with honest support and advice.
0 days ago
Awful estate agents. They were very unprofessional, especially when it came to the checkout process.
We were told a date and time for the check out, then they didn't show up, when we phoned them they told us they had already done it without us several hours prior.
They were noticeably angry that we decided to hire our own end of tenancy cleaners and not spend ridiculous amounts on the ones that they recommended. They told us that they would advise the landlord that we should not receive any of our security deposit back.
Luckilly our landlord inspected the property himself and didn't want to charge us for anything, so Alpha returned our deposit (minus a £96 fee that they had never informed us about).
When we went in to their office to return the keys, we were immediately greeted with: “are you the ones who left the bad Google review?" He was almost frightening in his mannerism. But at least he reminded me that I could leave a Google review.
I have also heard rumours that some students are offered extra benefits in return for a positive review, and such behaviour from them would not surprise me.
Overall there is not anything about Alpha residential that I would recommend, i haven't heard great things about other estate agents in the area either but they can't be worse than this. I have heard positive things from friends that rented privately from landlords though.
If you are a student planning on renting in the Egham area, good luck.
NaN days ago