We have enjoyed a friendly, professional and responsive service from start to finish with Will, Tom and the team at Gregory Brown's Staines branch. We, in the end, had a number of complicating factors to throw at them (!) - not least of which was our tight deadline owing to a new job start date far outside the area - but nothing fazed them and they have been very supportive and pro-active in ensuring that our sale progressed as quickly as possible, regularly chasing solicitors on our behalf and pursuing matters to enable us to make important decisions about how to proceed when we found ourselves in the position of having to withdraw from our purchase just 2-3 weeks before Christmas. We would gladly recommend their honest, straight-talking approach and effective sales strategy to anyone looking to sell their property.
Appalling management of property, had several tenants over the years but each time the agent never pursued damage or cleaning of property - terrible service, do not recommend, find a tend by yourself and don't pay them the money as you are flushing it down the drain. They don't take tenants to arbitration and they don't withhold deposit for damage/cleaning.
Helped us find the right property and got us all sorted after being let down by another local agent. They kept us updated and even met us at the property with the keys to help move in.
Awful estate agents from start to finish. Went without an oven for a month due to their incompetence. They broke their own contract upon the end of tenancy. The list could go on. Extremely unprofessional.
We write to thank you for the excellent support and service received during the period our property was managed up till when it was finally sold.
Letting out and selling a property while living in another country takes a team that has a good sense of humour and a lot of patients. Making things worst, all this was done by email and on the telephone.
As they say “life moves on”, so we wish you all a merry Christmas and a happy new year.
God bless and kind regards.
They will let a property next to you to tenants with antisocial behaviour issues, and overcrowd it ( 8 people living in a 3 bedroom house) they will then tell you "with the best will in the world the number of tenants cant be controlled" ermmmmmm. Contracts? Property management??? Not difficult is it. They ignore pleas for help and emails and will devalue any property next door!!!! Police are constantly here and I am not calling them out... shows how dangerous these people are. Warning if you see a SJ Smith board go up next door, this is bad news for home owners!!! My life has been a living hell for the last year because of them!!!!!! I can hear the tenants in your property smashing the doors and floor right now. They do it constantly, I hope they wreck it then you might bother to do a background check on tenants next time. Classic greedy dismissant estate agents!!!
Really clean and smart entrance, and great customer experience inside. I met 3 of the team in quick succession, all very organised and professional - really gave me comfort and confidence in their ability to help us. I'll be back for sure, thanks.
The Massage Company
I was very pleased with Knights Property for the professionalism and speed with which they were able to find buyers for our property.
They came over as soon as we called them for a professional and detailed evaluation, which was very close to what we thought, and put the property on the market within few days.
The only reason I have not given 5 stars is that the administration of the sale was not brilliant; I have to admit that many issues we had were out of their control, but I felt sometimes that not much care was taken during the process and this contributed to delay the completion of the sale.
Overall, we had a good service.
Cory helped me secure an amazing apartment in Greenwich. The previous tenants were not the cleanest and smoked inside so it wasn't in the best viewing condition. However Cory assured me it would be cleaned to the highest standard. AJ helped co-ordinate this and went above and beyond. They had the place repainted and professionally cleaned so it was like new! They have been quick to reply and easy to communicate with. Thank you!
*****USE ANY OTHER LETTING AGENCY BUT THIS ONE *******
by far the most unprofessional, aggressive property management staff, I have ever had the displeasure of dealing with, after renting in east London for 5 + years with various agencies, I have never been more shocked with the way I have been dealt with and spoken too by the property management staff at CITYZEN estate agency.
With special mention to the MD who said to me: "I couldn't give a f*** about the tenants issues or concerns me and my team are paid by the landlord of the properties we manage"
Charging each tenant an exit fee (just to leave the property at the end of the contract), various other hidden charges, rude / aggressive staff that will do anything to retain as much of a tenants deposit as possible for themselves and the landlords they represent.