First class service from start to finish.
Friendly , professional , honest (and I think we all will agree how important that is)
Highly recommend these guys.
Jamie, Simon, Amir & Scarlett (Berkhamsted branch)
Sadly we didn't have such a great experience with the agent. When we invited James to value our property, we had been assured there were plenty of applicants looking for houses in our area and at the price he had valued the house. Less than a month later we instructed Brown and Merry to market our house. On the day of take on I double checked the marketing price and explained that we were sure to make some money on the sale so if he thought the price might be a bit on the high side he had the freedom to suggest a lower price but only if he felt he couldn't sell at his suggested valuation. He told us again they had plenty of applicants and the house looked great so he was very confident. 2 weeks later and we didn't get a single viewing. We had zero feedback from the agent. I had to do the chasing. I had the right to use the cooling off period but I didn't like the idea of dis-instucting so we discussed bringing in a 2nd agent. 4 weeks into marketing and we still had no viewings and again no feedback. Sadly we came to the decision to let the other agent become the sole agent and asked Brown and Merry to remove our house from their website. We have dropped the value by £20k and have started to get people through the door. Trust is a big part of this industry and when you lose it, you're left with the same feeling many others have about estate agents. As a person who works in the industry, this frustrates me as I know it's not the same with all agents. The feeling with this agent is they think a take on is a success story because they get another house on their website and a board up in the street, whereas I believe the success is in the sale because surely this is when you can pay your staff for a job well done and to cover your overheads.
Really fantastic team, very friendly and professional. Actively following up to help moving the progress forward. Great support that helped us through a particularly lengthy and frustrating sale.
By the way, they love chocolates :)
Dis-organised, did not protect my interests. Unprofessional - contracts unsigned and paperwork left to the last minute.
February 2012. House sale went through okay. Very happy with how Castles performed in a very difficult market. These people are the good guys! Amid the shark infested sea of the world of estate agency, they glisten like stars!!! Vito Iannelli is a professional. Go with the independents! They will look after you. Very happy. :-)
Unprofessional, terrible service, can't believe in this day and age that people are still gazumping, although legal it is so underhand. This has just happened to me and Castles were fully aware of the situation and encouraged it!. Would not recommend
What an amazing service, would highly recommend the Hemel Hempstead office . Professional, helpful, knowledgable and above all such pleasant people. Sold our house in ten days!
They obviously all work as a team and this really shows in the contact they had with us. Made us feel we were their only customers - excellent.
Would use again and would recommend their services.
A deplorable service! They begged me to sell my house with them, but during the whole selling contract, no-one ever called me for any updates. They just disappeared not even bothering to send updates. I had to call the office myself to see what is going on. They were difficult to reach and were very indifferent every time over the phone. I was unhappy with the service (there was in fact no service from them at all) and wanted to leave during cooling off period, but their branch's senior manager Andy threatened to charge £250 for cancellation which is ridiculous within the cooling off period. Home owners, please keep away from this company who really doesn't care about customers. They give the impression that they just want to have as many properties on their website but don't care whether they can sell. I'm so disappointed that I'd rate it minus one stars if possible!!
Great experience from start to finish with Flaggs. Customer service at its finest and the post sale treatment was impeccable. Louise Dunn was extremely personable and approachable not to mention the 100% willingness to help with any situation and go above and beyond her call of duty to ensure that things were actioned and that we were happy. I would recommend using flaggs simply down the the service we received from Louise herself, she is an accolade to the entire operation at Flaggs. I would try and compare the customer service levels to our Upper chain estate agents (David Doyle) but there is no point as I think Louise and the team at Flaggs could teach them more than a thing or two about how to treat people and simply how to satisfy customers and solve their problems.