Just want to say a massive thank you to Brown & Merry, in particular Luke was very helpful in finding me a property to rent which suited my requirements, from start to finish Luke kept me informed through out the process and was available with any questions that I had. Many thanks
Sadly we didn't have such a great experience with the agent. When we invited James to value our property, we had been assured there were plenty of applicants looking for houses in our area and at the price he had valued the house. Less than a month later we instructed Brown and Merry to market our house. On the day of take on I double checked the marketing price and explained that we were sure to make some money on the sale so if he thought the price might be a bit on the high side he had the freedom to suggest a lower price but only if he felt he couldn't sell at his suggested valuation. He told us again they had plenty of applicants and the house looked great so he was very confident. 2 weeks later and we didn't get a single viewing. We had zero feedback from the agent. I had to do the chasing. I had the right to use the cooling off period but I didn't like the idea of dis-instucting so we discussed bringing in a 2nd agent. 4 weeks into marketing and we still had no viewings and again no feedback. Sadly we came to the decision to let the other agent become the sole agent and asked Brown and Merry to remove our house from their website. We have dropped the value by £20k and have started to get people through the door. Trust is a big part of this industry and when you lose it, you're left with the same feeling many others have about estate agents. As a person who works in the industry, this frustrates me as I know it's not the same with all agents. The feeling with this agent is they think a take on is a success story because they get another house on their website and a board up in the street, whereas I believe the success is in the sale because surely this is when you can pay your staff for a job well done and to cover your overheads.
Well earned reputation as the number one agent in Hemel Hempstead. Recently used the Company to sell a house at Leverstock Green.
Three things stand out:
1. Highly effective and professional marketing.
2. Never had to chase them for feedback on viewings.
3. Validation of prospective purchasers was good (there are a lot of time wasters out there)
Overall their sheer professionalism stands out and they got the job done efficiently speedily and without fuss.
Great service from Roberto Andy Vicky and Charlie
My EXPERIENCE| :every thing was going fine ,i had a viewing on a property decided to make an offer!i of course went home to think about the property over night decided it wasnt for me after all !!!so on the afternoon 3rd of feb i rang the office to advise the agents i would not be taking the property after all!!!Well i spoke to an extremely rude young man didnt catch his name!!!i explained why i wouldnt be taking the property as there was no way id get my wardrobes into the bedroom as the place was too small for me after due consideration!!!i was met with the rudest remark from this person;"HEsaid well !cant you buy new wardrobes ,i said no !Then he started saying how id put them out as they had arranged my viewing at this point i was rather shocked by his attitude,after all Aitchinsons is an Estate Agent isnt it and sureley that is the job of the staff IS NT IT?????WHEN I DO BUY MY HOME IL MAKE SURE ITS NOT WITH AITCHINSONS ,I SUPPOSE EVERYTHING WOULD HAVE BEEN OK IF THEY WERE GETTING THEIR COMMISION !!!!!!WHAT A VERY RUDE IGNORANT MAN !!!!! The branch i used was 63Marlowes Hemel Hemstead
I can't really imagine how Castles could have improved themselves as estate agents, as we found them absolutely excellent in every way. Nothing seems to be too much trouble, and they definitely go above and beyond for their clients. The staff are friendly, personable, diligent and transparent. I have worked with estate agents in Hemel and all over the country in the past, have bought and sold houses myself, and without doubt Castles are the best estate agents I have ever come across. I would not hesitate in recommending anybody to give them a try. Great value for money!
Unprofessional, terrible service, can't believe in this day and age that people are still gazumping, although legal it is so underhand. This has just happened to me and Castles were fully aware of the situation and encouraged it!. Would not recommend
What an amazing service, would highly recommend the Hemel Hempstead office . Professional, helpful, knowledgable and above all such pleasant people. Sold our house in ten days!
They obviously all work as a team and this really shows in the contact they had with us. Made us feel we were their only customers - excellent.
Would use again and would recommend their services.
A deplorable service! They begged me to sell my house with them, but during the whole selling contract, no-one ever called me for any updates. They just disappeared not even bothering to send updates. I had to call the office myself to see what is going on. They were difficult to reach and were very indifferent every time over the phone. I was unhappy with the service (there was in fact no service from them at all) and wanted to leave during cooling off period, but their branch's senior manager Andy threatened to charge £250 for cancellation which is ridiculous within the cooling off period. Home owners, please keep away from this company who really doesn't care about customers. They give the impression that they just want to have as many properties on their website but don't care whether they can sell. I'm so disappointed that I'd rate it minus one stars if possible!!
I received superb service from Flaggs. They kept me updated and acted as a great go-between between the buyer and myself in addition to the solicitor. Friendly team with great communication. I'd recommend Flaggs as a property seller.