Lettings, mortgages, sales - I have used Brown and Merry for all and the service is first class!!
Brown and Merry have been managing my rental portfolio for the past 5 years and I am absolutely delighted with the service I am receiving.
I have had bad experiences with other agents managing my rental portfolio in the past but since moving over to Brown and Merry in 2013, Stephen the lettings manager has been ever-present and has taken all of the stress and pressure away from me.
I have recently increased my rental portfolio when a member of the sales team contacted me with a property that had come to the market, and with help from the mortgage ladies and being kept informed throughout by Kevin.. I am now only a few days away from completion with a tenant waiting to move in after being found so quickly by Stephen and Luke!
Very grateful to all staff for being so welcoming and helpful!! Keep up the great work.
Sadly we didn't have such a great experience with the agent. When we invited James to value our property, we had been assured there were plenty of applicants looking for houses in our area and at the price he had valued the house. Less than a month later we instructed Brown and Merry to market our house. On the day of take on I double checked the marketing price and explained that we were sure to make some money on the sale so if he thought the price might be a bit on the high side he had the freedom to suggest a lower price but only if he felt he couldn't sell at his suggested valuation. He told us again they had plenty of applicants and the house looked great so he was very confident. 2 weeks later and we didn't get a single viewing. We had zero feedback from the agent. I had to do the chasing. I had the right to use the cooling off period but I didn't like the idea of dis-instucting so we discussed bringing in a 2nd agent. 4 weeks into marketing and we still had no viewings and again no feedback. Sadly we came to the decision to let the other agent become the sole agent and asked Brown and Merry to remove our house from their website. We have dropped the value by £20k and have started to get people through the door. Trust is a big part of this industry and when you lose it, you're left with the same feeling many others have about estate agents. As a person who works in the industry, this frustrates me as I know it's not the same with all agents. The feeling with this agent is they think a take on is a success story because they get another house on their website and a board up in the street, whereas I believe the success is in the sale because surely this is when you can pay your staff for a job well done and to cover your overheads.
Really fantastic team, very friendly and professional. Actively following up to help moving the progress forward. Great support that helped us through a particularly lengthy and frustrating sale.
By the way, they love chocolates :)
Awful lettings team - asked for information on at least five properties, received it 4 days later, no phone call asking if we would like to view. No wonder there's so many people complaining that their properties aren't being let/bought. They don't even contact people that are interested in them, WE have to phone constantly. Don't you get commission for this? I'd have thought you'd be on top of people willing to make your job easier for you............
Amazing service from Charles at David Doyle. He went above and beyond to ensure the whole selling and buying process was as smooth as possible and kept us fully updated along the way. Our house sold within 2 days of putting it on the market for full asking price. Thank you Charles and all at David Doyle, mention also to Aedine who helped us when Charles was on annual leave, for everything you have done to ensure the whole experience was as stress free as possible!
Worst estate agency ever! Rude, sly and unhelpful! Never again!
Fantastic service... always kept well informed.. would use again for next move !
Unprofessional, terrible service, can't believe in this day and age that people are still gazumping, although legal it is so underhand. This has just happened to me and Castles were fully aware of the situation and encouraged it!. Would not recommend
What an amazing service, would highly recommend the Hemel Hempstead office . Professional, helpful, knowledgable and above all such pleasant people. Sold our house in ten days!
They obviously all work as a team and this really shows in the contact they had with us. Made us feel we were their only customers - excellent.
Would use again and would recommend their services.
A deplorable service! They begged me to sell my house with them, but during the whole selling contract, no-one ever called me for any updates. They just disappeared not even bothering to send updates. I had to call the office myself to see what is going on. They were difficult to reach and were very indifferent every time over the phone. I was unhappy with the service (there was in fact no service from them at all) and wanted to leave during cooling off period, but their branch's senior manager Andy threatened to charge £250 for cancellation which is ridiculous within the cooling off period. Home owners, please keep away from this company who really doesn't care about customers. They give the impression that they just want to have as many properties on their website but don't care whether they can sell. I'm so disappointed that I'd rate it minus one stars if possible!!
I received superb service from Flaggs. They kept me updated and acted as a great go-between between the buyer and myself in addition to the solicitor. Friendly team with great communication. I'd recommend Flaggs as a property seller.