As a First Time Buyer i was very new to the House buying Process. Loren Telford from the Mortgages team was fantastic. She was really great at helping us to understand exactly what we needed when it came to purchasing my first home as well as being super friendly. I will most certainly be using Lauren again in the future and would recommend her services.
Useless! Stay away, they are a bunch of con artists!!
The sale process was complicated but no fault of Chancellors. We were impressed by the team and especially Areza who was knowledgeable and extremely enthusiastic. We are very happy at our new home
I don’t know about sales department but not happy with Rent department with Chancellors.
We rented a house through Headington Estate Agent in, Oxfordshire and we have a father who is severely disabled and living with us. The attitude and behavior of the manager and the staff there towards my father and accusing him of pretending to have a fit which they found that extremely funny. We did improve a dilapidated house with our money and after paying a full deposit to them then we have not only had our deposit back but also they started to asking us to pay again for the said house when it was immaculate when we gave them back . Their attitude of the manager including their staff towards us and my severely disabled father was appalling.
Everybody be extremely cautious when dealing with this estate agent and make sure you have solicitor involved when dealing with them . BEWARE !!!
After a long and frustrating process we finally moved in a lovely house! The Squire Estates team offered the support and advice at all times !
Thank you Ashley and Danny for your help and patience! Very professional and friendly.
Renting through Squires has been exceedingly stressful! Moving is hard and I want to warn any prospective customers of the service they can expect. I viewed a property through Squires who were very helpful in the lead up to the move. We had a young baby and our van was packed, we were to leave our old house the following morning. With 24 hours notice, we were told that the house 'wasn't ready' for another 3 days. WE WERE LEFT HOMELESS. We stayed at a friends with a full van for 4 days. Optimistically, I believed this was due to unforseeable problems. On arriving at the house, there was a hole in the living room ceiling, no kitchen floor, stained carpets & holes in the walls. I was devastated. We looked but nothing was available to rent, we had no choice but to move in. The landlord seemed pleasant, he explained that faulty repairs had caused all the damage. We soon discovered that Squires did not manage the property whilst our landlord claimed he was struggling to pay the mortgage and went AWOL. Having told the landlord that water was pouring from the living room ceiling he replied with a text message "Not on a Sunday!". Squires made it very clear they were not responsible and could not help. They are however, happy to advertise and take commission. We felt extremely vulnerable and let down. Surely there must be some assurances going through an agency... MANAGER, JEANETTE SQUIRE told us, "If you don't like it honey, you can can move out". We could not move again, we had neither the time off work nor the money. We decided to make the house habitable, cover holes, use rugs, repair walls etc. We heard nothing from the landlord in the following year (apart from him turning up before 8am to use our toilet which he blocked, then mumbled about coming back to fix it). We gave 4 weeks notice which officially should have been on our rent due date (which had been changed by the landlord with no notice). However, with ALL OF THE BREACHES of the contract they could not possibly justify enforcing this. Squires manager..."There's no point in bringing up the past it's irrelevant" and her favourite saying "If you don't like it, you should have moved out honey". Unbelievably, she reminded us that "I've bent over backwards to help you" and "You don't want to accuse me of anything as I am the only one I between you and your notice"... BLACKMAIL. An agent arranged to meet us at the house with the landlord the following day. He was shocked by the state of the house, very apologetic, and wanted to start repairs immediately for the new tenants. I refused, after a year of unfulfilled promises, his cowboy tradesmen were not coming in and out, taking down the ceiling and plastering over our furniture whilst we were still paying rent and living there. The landlord was very disgruntled and denied knowledge of the damage. We had kept e-mails and photos so he left. I had no trust in Squires or the landlord so requested no viewings in my absence. My husband and I both work, so we agreed for one agent who we trusted a little, to do viewings. This trust was destroyed when he passed the keys to his manger who carried out viewings unbeknown to us. I ensured the house was tidy, no washing out etc. There were no courtesy calls to say when viewings were cancelled or to say that it had been let! Squires could not see any problems. We did not have a good relationship and we did not want Jeanette Squires in our house when we were out. The previous tenants visited and told us of the appalling service they too had received. Squires say, "If the landlord promises to make adequate repairs there is nothing we can do". The landlord has repeatedly made the same promises and Squires are knowingly renting the house in its current condition to the next unsuspecting tenants. PLEASE BE WARNED! Squires are completely independent and unique with "If you don't like it honey, you can move out" attitude. Look into all the facts and know your rights!