N Kweku
5 star to Stephen at Hemel Hempstead
Very good man, communication 100%
Very helpful ????
Top Man Stephen
My name is Nana kweku isaac... Read more
18th Oct 2024 (17 weeks ago)
S K
Stephen and Eliot recently let out our property and have been great to work with... Read more
Landlord
15th Oct 2024 (17 weeks ago)
J Pandeli
Brown & Merry Estate Agents in Hemel Hempstead have been letting my properties for several years and have always provided me with an excellent service, I highly recommend Brown & Merry to all other landlords in the area... Read more
Landlord
14th Oct 2024 (17 weeks ago)
E Kane
Eliot was friendly and professional. Nothing too much trouble. We have 3 cats, so it was a breath of fresh air not to have an estate agent not to be perturbed by this. He has an excellent phone manner. He puts you at ease and makes the whole letting experience less stressful.... Read more
Landlord
13th Oct 2024 (17 weeks ago)
A Szolc
Lovely people, very helpful! Would recommend this place for letting and sales ????... Read more
1st Oct 2024 (19 weeks ago)
J Fisher-Croeser
Amazing service received from Eliot. Our rental secured within less than 48hours and we could move in on the day we wanted to! Thank you very much for the superb service during a very rough time. Highly recommend!... Read more
Tenant
30th Sep 2024 (19 weeks ago)
G Croeser
Eliot and Stephen at Brown and Merry in Hemel Hempstead are just brilliant. They went out of their way to make our rental of the new place flow with ease and no hiccups. Again I must say they are both brilliant, I recommend Brown and Merry for exceptional service. We'll done.... Read more
Tenant
30th Sep 2024 (19 weeks ago)
H Morgan
Stephen and Elliot have helped us massively - in less than 10 days we’ve seen - sorted and moved into our new property! Thank you for your swift cooperation and look forward to dealing with you in the future!
Harvey M... Read more
30th Sep 2024 (19 weeks ago)
L Hitchins
Best estate agents as of yet! The process has been extremely quick and everyone has been extremely helpful. Would highly recommend... Read more
30th Sep 2024 (19 weeks ago)
A Bryant
Eliot was very helpful and professional. As a result our move has run very smoothly indeed.... Read more
26th Sep 2024 (20 weeks ago)
A Hensher
Very helpful at end of tenancy providing support with claiming against the deposit for some dilapidations in the property... Read more
Landlord
24th Sep 2024 (20 weeks ago)
M M
I had an excellent experience working with Eliot in finding and securing my property. The entire process was seamless, and his professionalism made everything stress-free. He was incredibly flexible and accommodating to my needs, ensuring that everything went smoothly from start to finish.... Read more
14th Sep 2024 (21 weeks ago)
K B
Eliot and Stephen have been nothing but professional in the process of renting a property. Both were easily contacted and able to answer any questions with all information required. The process from start to finish was stress free and made easy by the constant professional approach.... Read more
Tenant
14th Sep 2024 (21 weeks ago)
M Gheorge
Very helpful! Thank you Eliot!!... Read more
14th Sep 2024 (21 weeks ago)
A Macovei
Great service! Thank you so much for your help Eliot!... Read more
14th Sep 2024 (21 weeks ago)
M Erdo?an
Huge thanks to Mr. Eliot, great service and very trustworthy.... Read more
11th Sep 2024 (22 weeks ago)
E Heller
Stephen and Eliot at Brown and Merry have managed my rental property in Hemel Hempstead with professionalism and efficiency. They are highly responsive, provide impartial advice, and handle tenancy contracts smoothly. I highly recommend them as rental agents.... Read more
Landlord
8th Sep 2024 (22 weeks ago)
A Bodnar
Amazing service!!... Read more
31st Aug 2024 (23 weeks ago)
M kelly
Eliot was very helpful and easy to deal with... Read more
30th Aug 2024 (24 weeks ago)
T K
We were shown round a property today by Elliot, he was dressed very smart and was very professional. Elliot answered any question that we had in a friendly manor, I would highly recommend any viewing from him….although we are hopeful this will be the last property we need to look at!... Read more
30th Aug 2024 (24 weeks ago)
A Merritt
Due to a sudden need to move on account of work I originally tried selling my property via Brown and Merry, who made the process simple given how little time I had available to monitor it myself. Although sadly the sale failed from outside circumstances the team were instead able to help me immediately pivot to letting the property out despite my lack of knowledge on the issue. The team have been helpful and supportive with every member i've spoken with being willing to walk a newcomer to the practice through all the processes involved, as well as going the extra mile to keep everything as simple and smooth as possible.... Read more
Landlord
30th Aug 2024 (24 weeks ago)
W wahome
Good service... Read more
30th Aug 2024 (24 weeks ago)
R Ojeer
Eliot and stephen were beyond accommodating and patient with our every request. You both made the process a lot easier.
Many thanks!... Read more
28th Aug 2024 (24 weeks ago)
A Mason
Unfortunately not a great experience, up to place our property on the market they seemed like the best choice but after agreeing and getting signed up with them we have had hardly any contact with anyone apart from once to have the only viewing in the near 3 month period.
After near to 3 months we have had 0 response to any emails that we have sent and 0 call backs to any phone calls made into the office and are unfortunately stuck with them until the agree time is allotted in which we definitely will be moving away from them.
I would definitely rethink using Brown & Merry to sell a property. As keen as they seem at the sign up unfortunately the follow up of actually selling a property they loose all interest and just end up wasting your time.... Read more
Seller
22nd Aug 2024 (25 weeks ago)
D Suzmeyan
Brown and Merry are a fantastic team. We worked with nearly all of the residence sales team at one time or another but the two we mainly dealt with were Corron and Ollie - both have gone the extra mile, making viewings easier, keeping us informed every step of way. They have been friendly, approachable and helpful. Have no hesitation in giving 5* review. Highly recommend... Read more
Seller
20th Aug 2024 (25 weeks ago)
K Bullock
I recently worked with Eliot to obtain a new flat lease. Eliot was very professional in his approach and interactions with me. I found him to be very helpful and considerate. He was a pleasure to work with!... Read more
Tenant
19th Aug 2024 (25 weeks ago)
K knight
Professional and friendly viewing of a house from Eliot.... Read more
17th Aug 2024 (25 weeks ago)
K H
Very happy with the service and efficiency received from brown and merry team hemel hempstead, we were particularly impressed with Elliot and his professionalism in finding us suitable tenents for our property and giving us in depth infomation and assistance. Thank you all!... Read more
Landlord
15th Aug 2024 (5 mo. ago)
Y Mitchell
very professional and was prompt in responding to calls.... Read more
14th Aug 2024 (5 mo. ago)
C Almonte
I am a landlord of a house in hemel hemstead. The 5 star review is for Stephen and Elliott. They have helped from day one, finding tenants to ongoing communication and help. Even when other departments fail to resolve an issue and have poor coms Stephen is always helpful. It's a relief to me that I can contact this team whenever I'm in need.... Read more
Landlord
6th Aug 2024 (6 mo. ago)
V Flood
I've let two flats through Brown and Merry, the staff are always friendly, ready to help and professional to deal with. The service provided by Eliot and Stephen was fantastic, I couldn't recommend them enough.... Read more
Landlord
5th Aug 2024 (6 mo. ago)
A Lloyd
Elliot Mortimer has been helpful from the start of the process of me enquiring for a viewing right untill the end when I was ready to start my tenancy , very professional and efficient couldn't of asked for more 5* from me and thank you for making the process a bit easier between me and the new landlord.... Read more
Tenant
5th Aug 2024 (6 mo. ago)
S Lytkin
I’ve rent nice apartments for 2 days thanks to manager Eliot. That’s amazing, thanks!... Read more
31st Jul 2024 (6 mo. ago)
E Rhodes
Eliot at Brown & Merry was very proactive and helpful in securing a new tenant for my flat and getting the various aspects of the process completed smoothly and on time. I have used Brown & Merry on numerous occasions now and they always deliver to the same high standard.... Read more
Landlord
31st Jul 2024 (6 mo. ago)
S adewole
Eliot is the best... Read more
31st Jul 2024 (6 mo. ago)
I kikelomo
Thanks to Eliot. So helpful indeed.... Read more
28th Jul 2024 (6 mo. ago)
P Building)
Eliot and his colleagues were very though and managed to get my rental property listed and filled within a couple of weeks. They were very helpful.... Read more
Landlord
28th Jul 2024 (6 mo. ago)
V Gifford
Eliot Mortimer has been the most helpful and professional person.... Read more
26th Jul 2024 (6 mo. ago)
E Sullivan
Quick, efficient and guided us every step of the way. Would highly recommend... Read more
16th Jul 2024 (6 mo. ago)
M M
Eliot was brilliant from start to finish! Thank you... Read more
16th Jul 2024 (6 mo. ago)
A Singeorzan
We have used Brown and Merry for our purchase for our first house as first time buyers. Really amazing team with wonderful people helped us succeed in buying our first times and gave their best to help us out and find our perfect home. Couldn’t have asked for a better experience as first time buyers! Naz one of the mortgage advisors was awesome in helping us and being there for us every step of the way. Thank you so much for everything and we will be back for sure in the future.... Read more
Buyer
15th Jul 2024 (6 mo. ago)
A Keady
Hello Eliot onw letting estate agent for brown & merry hemel hempstead is a 5 star agent, his professional, knows what he is doing and treats clients with respect. He is good mannered and makes you feel comfortble for thease reasons I believe that he makes brown & merry best estate agents in hemel hempstead. As I've tried a few and by far he is the best..... Read more
10th Jul 2024 (7 mo. ago)
T Chapman
Highly recommend Brown and Merry, Stephen was very helpful and Eliot was superb in getting us our new home. After weeks and nearly a month of looking and almost giving up, Eliot went above and beyond to help us!... Read more
Buyer
8th Jul 2024 (7 mo. ago)
S Kershaw
Elliot thank you for your help. Your a credit to the company . We as a family are fighting some difficult times and with the help of elliot we hope that some of our stress is taken .
Elliot thank you... Read more
M Wojciow
Could not recommend Brown and Merry enough. Eliot and Stephen are brilliant, very on the ball with properties and actually seem like they want to help you find the perfect property, which Eliot achieved for us and made the process stress free.... Read more
It’sLatchy
Got in to view a property the same day i called. Shown around by Elliot couldn’t ask for a better experience .... Read more
27th Jun 2024 (7 mo. ago)
K Khilji
Had a very good experience with the help of Stephen and Elliot, they organised themselves very well and took me through each step very smoothly.... Read more
24th Jun 2024 (7 mo. ago)
C Madjarov
My today experience was perfect! It was everything I expected from a professional estate agent! Thank you!... Read more
15th Jun 2024 (7 mo. ago)
D Diana
I recently had the pleasure of meeting with Eliot and I couldn’t be more satisfied with the experience. From the very beginning, Eliot was incredibly receptive and approachable.
Eliot's knowledge of the properties, areas, and the local market was evident from our first conversation. He provided valuable insights and guidance that helped me make informed decisions. Throughout the process, he remained extremely communicative and patient, always taking the time to answer my questions and address any concerns I had. I definitely recommend this agency.... Read more
13th Jun 2024 (7 mo. ago)
T cheema
Excellent service, responsive and agreed a tenant within 48h hours !
Really takes the stress off me !... Read more
Landlord
12th Jun 2024 (7 mo. ago)
H oliveira
incredible service!... Read more
31st May 2024 (8 mo. ago)
A S
Very helpful Eliot. Quick responses and kept us updated throughout the process.... Read more
30th May 2024 (8 mo. ago)
S U
Had a great experience with Brown and Merry. Lettings negotiator Eliot was great help. Always quick to respond and answer any questions we had. Made the process very smooth. Great service from Eliot.... Read more
Tenant
30th May 2024 (8 mo. ago)
H Quinn
Great, efficient and extremely helpful service from Eliot who showed me a great property and was always on the look out for more suitable places. He paid great attention to what I was looking for in a home and communicated brillaintly throughout the process. 100% recommend Brown and Merry.... Read more
28th May 2024 (8 mo. ago)
S Jarrett
I have used Brown and Merry on numerous occasions to find me tenants and selling property for me. On both sides of the business the service we have received has been first class. The whole team have been a pleasure to deal with - they are professional, courteous and always deliver what they say they will. I have no hesitation in recommending Eliot, Steve, Jamie and Kevin - they are great!... Read more
Seller
21st May 2024 (8 mo. ago)
S Williams
I have used Brown and Merry for a rental property in Hemel Hempstead for more than 8 years. Stephen and Eliot are a great team. They are very responsive, give impartial advice, find good tenants, provide tenancy contracts and provide a link to the deposit scheme. Highly recommend them as a rental agent.
Their sales team are also very good. They thoroughly check the property before adverting, give advice on the best time to market, are proactive with viewings and offer realistic expectations of final sale prices.
5/5 for Brown and Merry!... Read more
Landlord
21st May 2024 (8 mo. ago)
C Pedroso
Excellent service from the team at Hemel, especially Eliot whose professionalism and assistance has gone above what we have experienced from other letting agencies. Had a couple viewings with him and every time he has been efficient and quick with communication as well as providing all the details we need to ensure we make the right decision for our small family. Would definitely recommend B&M Hemel for lettings if you’re looking in that area... Read more
Tenant
17th May 2024 (8 mo. ago)
M Stapleton
Always excellent communication from the team at Brown & Merry. No complaints at all. Eliot and Steve always easy to get in contact with and always come back with answers very fast.... Read more
13th May 2024 (8 mo. ago)
K fosu
Many thanks to Elliot and the team for helping me through this process. Very patient with me and communication in person and also via email was great thank you very much !!... Read more
11th May 2024 (9 mo. ago)
Lizard
Elliot and Steven are brillaint. Top drawer letting team... Read more
Landlord
10th May 2024 (9 mo. ago)
S Lalani
Excellent... Read more
10th May 2024 (9 mo. ago)
Ash
great agency with top agents. Eliot was very helpful with showing me different properties and explaining the benfits of each area. his thorough knowledge about schools and public transportation around the properties were really insightful. other agencies should take notes.... Read more
10th May 2024 (9 mo. ago)
William
Elliot from the Hemel branch is a real action man. He turns things around alot quicker than most people. Highly recommended!... Read more
I Anchim
Excellent support provided by Eliot throughout the whole process of renting the house.
Eliot was super professional at all times, always responding to our questions promptly. Highly recommend the agency of you are looking to rent in Hemel... Read more
Tenant
1st May 2024 (9 mo. ago)
P Swain
As a landlord of a property in Hemel Hempstead that I have been letting with Brown & Merry for the last 10 years. I have never had any issues with my tenants until recently when due to Stephen Counden and Eliot Mortimer's quick response we managed to mitigate the situation before it got worse. I cannot thank them both enough for their support and effort made to come to a good outcome for all. This was extremely stressful for both me and them included and I really feel they went over and above what was expected.
Thanks again to you both... Read more
Landlord
24th Apr 2024 (9 mo. ago)
A W
From start to finish the process was so easy and simple,from my first call to the office to signing the paperwork Stephen and Elliot just made it effortless,and the speed in which they work is a testament to there experience…thank you to both of them and to merry and brown as a hole…... Read more
22nd Apr 2024 (9 mo. ago)
G N
From start to finish Eliot was incredibly helpful. Extremely responsive and made it an easy process from viewing to contracts and then set up. Easily recommend them.... Read more
Tenant
19th Apr 2024 (9 mo. ago)
S Homan
Elliott was amazing he helped me make the move very easy ten out of ten for this company I would highly recommend ????... Read more
Tenant
19th Apr 2024 (9 mo. ago)
S Mehmed
A warm welcome, a good approach and presentation. Thank you Elliot.... Read more
15th Apr 2024 (9 mo. ago)
M Thompson
Had a showing with Eliot this morning for a lovely two bedroom property and he provided plenty of information, was friendly and professional.... Read more
12th Apr 2024 (9 mo. ago)
S Noti
Great experience so far with Elliot, thank you for showing us around the flat in Hemel, pleasant experience thanks a lot... Read more
12th Apr 2024 (9 mo. ago)
V Usman
Brown and Merry were awesome. They came through for me in the shortest space of time and were attentive to my needs.
Eliot and Stephen simplified the process. Meeting them,viewing and reviewing the property and signing the lease, took the space of a week.
Thank you for all the help. I feel both the needs of the tenants and the landlords were prioritized. A very seamless and informed process.
A job well done.... Read more
Tenant
10th Apr 2024 (10 mo. ago)
I USMAN
Thank you Brown and Merry. The Team at Hemel Hempstead ensured we had an awesome experience through the journey.... Read more
6th Apr 2024 (10 mo. ago)
M B

I regret to say that my experience with Brown & Merry was extremely disappointing. Despite expressing interest in a property and putting forth an offer, I found myself having to relentlessly chase them for almost two weeks just to get a response. My inquiries regarding important aspects of the property were consistently ignored, leaving me feeling neglected and frustrated.
To add insult to injury, I was informed that the property had been sold at the asking price, which I later discovered was not the case. Upon further investigation, I learned that the property was indeed sold for the exact amount I had offered, casting doubt on the integrity of their dealings. This leads me to suspect some form of favoritism or manipulation within the agency, which is deeply troubling.
Given this unsatisfactory experience and the lack of transparency in their operations, I have lost all trust in Brown & Merry and will not be engaging their services again. I urge others to exercise caution when dealing with this agency to avoid similar disappointments.... Read more
Buyer
2nd Apr 2024 (10 mo. ago)
N green
Eliot was great and knowledgeable.... Read more
26th Mar 2024 (10 mo. ago)
A Sak

Genuinely one of the best things I've done all year is ask Naz at Brown & Merry Hemel Hempstead to help with my mortgage application for a house move. Besides being extremely knowledgeable about all things mortgage, Naz maintains excellent communication - she is very clear, responsive, concise, keeps you informed, advises in a constructive way, and is just an absolute pleasure to speak to every time.
I will absolutely be using Brown & Merry Hemel Hempstead mortgage team services for life and am an extremely happy customer!
I had paid a broker company years ago for lifetime membership but they weren't great, so opted to speak to the mortgages team at the recommendation of Brown & Merry Watford team (who were selling my flat). I had a very good first impression and felt positive about things from the very first call with Naz, and I am so glad I did - I cannot recommend her enough and am extremely lucky and grateful to have had her expert representation to secure my mortgage - now just looking forward to moving in (eventually)!... Read more
Seller
25th Mar 2024 (10 mo. ago)
C Ansu
Elliott has been wonderful helping my family secure a house, very professional, efficient and friendly service he gave me. I'm very pleased with his services. Thank you ????... Read more
21st Mar 2024 (10 mo. ago)
L Edwards
A quick note to say really great experience with Jamie of Brown & Merry. Sold my house within days and full house chain completed, transaction made, and moved in to new house within 3 months. Great service and communication. Thanks Jamie.... Read more
Seller
15th Mar 2024 (10 mo. ago)
M Millar
Jamie, Tom and Kevin,
Thank you all so much. From your straightforward pitch, and advice on photos and preparing house for sale, to getting it up on the website, every interaction, was professional, pleasant, and simple. They conducted the viewings, which imho keeps the personal, out of it, and I sure do not know how to do their job.
I had an offer 1 week after the property went live, and confirmed one day later!!!!
Wow, that was simple. Best advice, listen to the experts about the 'price'. Saved myself a lot of time and energy.... Read more
Seller
5th Mar 2024 (11 mo. ago)
Ramotive
Viewed a house along with Eliot who answered all our questions, all went smooth. Will definitely look at houses through this agency again.
Rares... Read more
20th Feb 2024 (11 mo. ago)
J Ansell
Friendly and knowledgeable staff able to guide through process and answer questions... Read more
17th Feb 2024 (11 mo. ago)
T Young
Eliot is brilliant. Really professional and follows up when he says he is going to. I have met somewhere in the region of 20 agents in the past few weeks and have to say, Eliot stood out as a real pro at what he does. Not enough eliots in estate agency. Would highly recommend for tenants and landlords to use.... Read more
16th Feb 2024 (11 mo. ago)
Sonia
We have recently utilised the services of Brown and Merry Financial Advisors to purchase our first home, and we are very glad to have met Naz. She provided us with important information and advice on the property we liked, helped us negotiate the price, and we managed to get the offer accepted very soon, at less than the asking price. She constantly monitored the interest rates and managed to get us the best deal available for a first-time buyer with only a 5% deposit. Naz has been brilliant and supportive, always there to answer our questions during the process. Nevertheless, she eventually secured a better deal at the very last minute when the lender reduced the interest rate, saving us £160 per month since the first mortgage application – which really makes a difference! If you want the best advice, save money, and receive support from the start of your search to completion, ask for Naz at Brown & Merry Hemel H branch. ????????????... Read more
Buyer
10th Feb 2024 (1 year ago)
Googleuser
Would NOT use this estate agents again and would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional. I don’t think I’ve ever come across anyone as unprofessional as Eliot, terrible email etiquette too! Just look at ALL the other 1 star reviews, they all have a common theme!... Read more
9th Feb 2024 (1 year ago)
E Morris
Had a viewing by Eliot in Hemel, great and concise detail and walked away happy, top man ????????... Read more
6th Feb 2024 (1 year ago)
H Shoniwa
Excellent service. Thank you for helping me find a new home.... Read more
1st Feb 2024 (1 year ago)
D Abuka
At the start of the year i started looking at properties within Hemel Hampstead with a view to move into a family home. Within 3 weeks B&M helped me a find a place best suited for us. They were very accommodating and arranged viewings per our schedule. Very easy and efficient dealing with them, especially Elliot, one of the lettings negotiator. Would definitely recommend this letting agent team... Read more
Tenant
31st Jan 2024 (1 year ago)
J Godley
Eliot at brown and merry has been very patient and helpful as I sort out my rental flat. There's been some hiccups and rough spots, but he's been very studious at getting everything straightened out.... Read more
Landlord
25th Jan 2024 (1 year ago)
M Austin
Me and my partner have been assisted every step of the way with a property by elliot and Steven, they have given us updates whenever possible and they have been amazing through and through, we will always be thankful for the help they have provided us and will come back whenever searching for a property again... Read more
24th Jan 2024 (1 year ago)
A kilroy
I was seen to by a member of the lettings team. He was amazing. The best customer service I have had in a long time. Was happy to help as much as he could. Would highly recommend.... Read more
16th Jan 2024 (1 year ago)
M Siddika
Just had a viewing with Eliot from Brown and Merry and was the best experience. Even though we arrived slightly late given the traffic from London, Eliot turned around to meet us back at the property and showed us around. We had a lovely chat with him about the property, the area and letting agents and looking forward to using this agency more!... Read more
12th Jan 2024 (1 year ago)
I ali
Eliot has been superb in showing us the property we were interested in and answered all the questions we had. Super helpful.... Read more
12th Jan 2024 (1 year ago)
S Waranashiwar
Great service by Brown & Merry. Extremely pleased with Eliot, he went out of the way to show us multiple viewings on a single day. Eliot was constantly communicating with us and was extremely responsive to accommodate our requests. Much appreciated!... Read more
7th Jan 2024 (1 year ago)
C Lynn
I recently had a viewing with Elliot. He was so helpful he was really polite. Even though the House wasn’t quite right for us, we would be keen to work with him in the future to find our new home.... Read more
6th Jan 2024 (1 year ago)
M Elwin
I came to Brown and Merry with some very challenging requirements as I needed a 6 month rental that would also allow dogs all within a couple of weeks. I have to say that they and in particular Eliot were excellent and went out of their way to find me options and set up viewings which resulted in me finding the perfect flat for our needs. We have since moved in and the whole process has been very slick and communication has been excellent. I also tried a competitor agency who could not have been less helpful and were simply not interested in trying to help me out, so the contrast was stark indeed.... Read more
Tenant
5th Jan 2024 (1 year ago)
S Suresh
I am really Happy with the service from Brown and Merry.My heartfelt thanks to Mr.Elliot who helped and supported me throughout the process of renting a house.He respond very quickly to all my queries,from viewing to key handover all the informations given were clear Throughout the process the communication was Excellent.I really recommend Brown and Merry to everyone who search for a professional and expertise Team to find their pleasant house.Mr.Elliot is a confident,pleasant and reliable professional whom you can approach.Thank you Team Brown and Merry.... Read more
Tenant
27th Dec 2023 (1 year ago)
B Howells
After a few teething problems settling into our new home, both Eliot & Steve have been super helpful & prompt in resolving them successfully.
Brown & Merry are a 'cut above' most other Estate Agents.... Read more
Tenant
24th Dec 2023 (1 year ago)
C Sharp
Elliot and Stephen were both very reliable and great communication through the whole process, definitely recommend them ??... Read more
16th Dec 2023 (1 year ago)
A Muhamed
Exceptional Service and Expertise
I recently had the pleasure of working with Naz from Brown and Merry to buy my property, and I couldn't be happier with the experience. She provided excellent guidance throughout the entire process.
Kevin was incredibly responsive to all my inquiries and went above and beyond to ensure that every step of the purchasing process went smoothly. They were transparent and professional.
Furthermore, their attention to detail in presenting the property was remarkable.
Overall, I highly recommend Brown and Merry for their expertise, dedication, and outstanding customer service.... Read more
Buyer
8th Dec 2023 (1 year ago)
J Karr
Fantastic service from the team! Eliot and Stephen have been a constant line of support throughout the process and always were quick to respond to any queries we had. My flat mate and I couldn't be happier with the property and the help we've had from Brown and Merry in finding our new place. THANK YOU!!... Read more
Tenant
30th Nov 2023 (1 year ago)
B Rutherford
I had a viewing today with Elliot who was absolutely Fab! He got me booked in for a viewing super quick and accommodated changing times on short notice really well which I hugely appreciated! All questions were answered efficiently and was very helpful on all enquiries. Thank you so much!... Read more
29th Nov 2023 (1 year ago)
J Mižíková
Just had the viewing with Eliot from Brown & Merry letting agency. He gave us a warm welcome at the property and provided all the necessary information. He's had a very good communication and flexible scheduling. Much appreciated ! Thanks.... Read more
29th Nov 2023 (1 year ago)
A Turner
I am an old,disabled man and 2 months ago I registered my rental requirements with every agent in Hemel Hempstead .Only Brown and Merry came with up the perfect flat and they set up a deal before the property was even on the market. Steve and Eliot are to be commended for finding the ideal flat for my specific needs and the perfect tenant for the first time landlord.... Read more
Tenant
29th Nov 2023 (1 year ago)
L Butterfield
Super responsive and helpful service from day one. My renting situation was not usual as I’m going through insurance yet Eliot was so easy to work with and helped me chase up regarding important questions. He made the process much less stressful. Thank you ????... Read more
Tenant
27th Nov 2023 (1 year ago)
N Wakefield
Possibly the worst estate agents I have ever come across.. very little communication from them after viewings to which I sat in on a few and they hadn't a clue on how to sell a property, constantly left lights on when viewings were conducted(whilst I was at work I even left notes by the door to remind them to turn off lights)and was then told by Kevin that this never happened.I quickly realised after 3 months how appalling this branch of Brown and Merry were and swiftly gave them 28days notice I went with another local estate agents in Hemel Hempstead and sold within 5 weeks (full asking price) I have also seen other properties on the development where I live still on the market with them after eight months I wonder if this is because there sales rate per month is very poor indeed...Avoid at all costs!!... Read more
Seller
26th Nov 2023 (1 year ago)
X Djaboub
Amazing service from Eliot. Would recommend these agents.... Read more
25th Nov 2023 (1 year ago)
R Vora
Eliot was extremely helpful talking me through my first time renting. Easiest conversation over the phone and so chill. If you’re looking to rent and you have no idea what you’re doing, call Eliot!... Read more
Tenant
21st Nov 2023 (1 year ago)
P Georgieva
I had the opportunity to communicate with the agency team and specifically Eliot Mortimer. These people are true professionals. They work quickly, accurately and professionally. If they promise something, they do it... Read more
18th Nov 2023 (1 year ago)
R Katulkin
Outstanding service from Brown and Merry! Professional, attentive, and smooth real estate experience. Highly recommended. Thank you!... Read more
16th Nov 2023 (1 year ago)
L Lou
Absolutely fantastic service from Eliot and his team.... Read more
15th Nov 2023 (1 year ago)
I Placinta
Very good... Read more
11th Nov 2023 (1 year ago)
J Khan
The team here is absolutely fantastic specially Elliot and Steve who were really helpful in the process.... Read more
10th Nov 2023 (1 year ago)
E Grzegorzewska
I would recommend 100%
Simply- I asked and they delivered! I needed a property ASAP and I asked for moving in date within less than 2 weeks, thinking it will be impossible to find property and move in so soon but they made it happen. The whole team seems lovely, however I must mention Stephen, who was my allocated estate agent, he was very helpful, delivered great customer service and made sure the whole process was stressless.... Read more
Tenant
3rd Nov 2023 (1 year ago)
E Lukins
Massive thank you to Eliot for the hard work, effort and non-stop help we were given by him when we decided to put in an offer. The communication was faultless, he answered every question we had within hours of asking, he kept in touch regularly and sorted everything really quickly. We didn’t think a 3 working day turnaround from viewing the property to signing the contracts was possible, but he made it happen, even staying later than opening hours so we could collect our new house keys. Thanks so much again Eliot you were amazing!... Read more
Buyer
1st Nov 2023 (1 year ago)
newyorkiri
5 star service from Eliot. On time, professional and great communication skills.... Read more
1st Nov 2023 (1 year ago)
M MG
The lettings team treat customers really well. Elliott was very helpful on the phone where most other agents would have hung up wanted to give 5 stars just because of that small difference. Thank you.... Read more
Landlord
25th Oct 2023 (1 year ago)
C Lane
Brown & Merry sold our house after a very messy break up with no communication between myself and my ex other than a solicitor. Brown & Merry assisted in getting the house sold under very difficult and some what frustrating circumstances. They made it as smooth as possible from start to finish. I can't thank Kevin, Tom and Jamie enough for their professionalism, understanding and integrity throughout the whole process. Thank you for getting it done and I'm now able to move forward with my life, I'm ever so grateful.... Read more
Seller
18th Oct 2023 (1 year ago)
M Dollman
Very thankful for Eliot & Stephen at Brown & Merry Hemel Hempstead, they helped me find my new place and was on top of everything! They made this process so easy and helped me every step of the way. Would recommend them to anyone!... Read more
Tenant
18th Oct 2023 (1 year ago)
P Bzdawski
Fantastic and Friendly Team, Explained everything is so much detail, very easy and smooth process. Definitely recommended them 5* Service overall... Read more
16th Oct 2023 (1 year ago)
C Keane
Elliot showed myself and my partner a property he was so attentive answered all our questions and still helping us fingers crossed everything goes through but can't fault him at all... Read more
10th Oct 2023 (1 year ago)
M Gillings

I cannot praise Sarah Bennet enough; she truly is an absolute star in her field. Her unwavering professionalism, coupled with her kind and humane approach, is nothing short of priceless. Sarah has been my go-to mortgage expert since 2015 when I purchased my first property, and I can confidently say that I would never consider seeking assistance elsewhere.
Sarah's dedication and expertise shine through in every interaction. She not only possesses a deep understanding of the mortgage landscape but also a genuine concern for her clients' well-being. It's this unique combination of knowledge and empathy that sets her apart as the best in the business.
Sarah has consistently gone above and beyond to ensure that my mortgage journey has been smooth, transparent, and tailored to my specific needs. Her attention to detail, responsiveness, and willingness to address any questions or concerns have been unwavering throughout the years.
If you're in search of a mortgage professional who not only excels in her craft but also genuinely cares about your financial well-being, look no further than Sarah. She has my utmost trust and gratitude, and I wholeheartedly recommend her services to anyone seeking mortgage assistance.
Thank you, Sarah, for your exceptional dedication and for making my mortgage experience nothing short of exceptional.... Read more
4th Oct 2023 (1 year ago)
Nai
If you ever wondered why your property is taking a while to find a tenant, it’s probably due to the incompetency of Steven and Chloe.
We were in the middle of discussing start terms with the landlord through Chloe, but during the few days of email exchange Chloe went on leave without giving us a heads up or letting her colleague know about the situation. Called the agency and Steven picked up, he said Chloe didn’t pass anything info over but he will find out for us. Steven never called us back. Chloe came back a few days after to say landlord has agreed, but it was too late. In the end we chose to sign for another apartment instead.... Read more
Landlord
29th Aug 2023 (1 year ago)
T 2
Just rented a flat through Stephen Coundon. Hands down, the best letting agent in town! Bloke works all the hours under the sun and nothing was ever too much for him. He made the whole process from start to finish easy and effortless. Totally class and I could not recommend this guy, and Brown & Merry, enough! Thank you Steve!... Read more
Tenant
15th Aug 2023 (1 year ago)
bc03nks
If you need an agency to sell your house with buyers which they’ll withdraw from the house purchase choose Brown and Merry. Now I’ve lost 600£ so far in solicitors money, the new house I supposed to purchase and a good 4.3% bank rate as I can’t transfer it back to my house, and the new rate since they gone up now will be 5.5%. Nobody will pay my money back and I’ll never use you again in my life.... Read more
Seller
6th Jul 2023 (1 year ago)
O Szczodry
Stephen from lettings was absolutely fantastic helping me and my partner get our new flat. Great, speedy and friendly communication all the way through the process.... Read more
Tenant
6th Jul 2023 (1 year ago)
K Cavanagh
As first time buyers the whole house purchasing process was something very alien and daunting to both me and my partner.
Naz from our first appointment took the time to sit down with us and walked step by step through the whole process making it all make sense but at the same time taking time to answer any questions that we have.
Throughout the whole process Naz has been there every step of the way with her expert knowledge and support.
Can not recommend Naz highly enough as a mortgage broker.... Read more
Buyer
22nd Jun 2023 (1 year ago)
P english
Good friendly service... Read more
6th May 2023 (1 year ago)
S Miah
Amazing service!
Been with them for years and they never disappoint.... Read more
25th Apr 2023 (1 year ago)
T Shearer
Spot On Experience, Trustworthy and clear communications all the way through from finding the right rental property for me to the required steps to move in.... Read more
Tenant
25th Apr 2023 (1 year ago)
K Griffin
Amazing service. Would highly recommend ! Great communication throughout our selling process... Read more
Seller
24th Apr 2023 (1 year ago)
M Purcell
Highly recommended by me
Naz is very passionate about what she does and very helpful and supportive
Would give more than 5 stars if I could... Read more
24th Apr 2023 (1 year ago)
leeluchan

I rented from Brown and Merry for one year and the company they use to manage their lettings (Sequence) is shocking. The check in to the apartment missed huge levels of dirt and grime. It also missed huge holes in the wall that had been filled but left rough. Large scuff marks weren’t mentioned, no meter readings at all and left property that I was not expecting to look after.
I raised these concerns, (with pictures) at the time to Brown and Merry but was fobbed off with “the landlord is aware”
I reported a broken light that Sequence didn’t bother to repair.
I was left with an astronomical unpaid electricity bill, as well as bailiffs looking for the landlord. Neither Brown and Merry or Sequence were interested and told me to contact each other.
When it came to leaving I left the flat in a far better state than I received it but the check out was completely different. It was measured on an entirely different standard. I emailed both immediately with the disparity but again, no comment or any acknowledgment of a problem.
They are refusing to hand back my deposit and refusing to tell me if there is any dispute. I have complained and been fobbed off and ignored so far. I have put an official complaint into the deposit protection scheme.
In short, both are unprofessional and have left me in the lurch. In 20 years of renting, I have never had such issues. Neither seems to care one bit and I’m preparing for small claims court. Avoid like the plague!... Read more
Tenant
13th Apr 2023 (1 year ago)
E moody
Very disappointed only call me when I call them for updates, and still don’t always return calls.
Had to call them to take my details down after contract ended... Read more
11th Apr 2023 (1 year ago)
D Cross
Naz was great helping me sort out my Mortgage, this is my first time buying a property and Naz was really helpful explaining the process and answering all the questions I had... Read more
Buyer
1st Mar 2023 (1 year ago)
I would highly recommend Brown & Merry, but especially to their Lettings Negotiator Chloe - She has been simply the best throughout my home search, always available to talk about any concerns or worries, communicates important information without needing to chase (which I haven't had in the past with other businesses). I would feel blessed to have her as part of my team!... Read more
Tenant
30th Jan 2023 (2 years ago)
G Whitaker
First class experience from start to finish. Always keen to please and answer any queries. We are now in our beautiful new house. Thanks guys!... Read more
Buyer
23rd Nov 2022 (2 years ago)
M draper
I was really Pleased with how i was treated and assisted by Chloe and the team at Brown&Merry Hemel Hempstead, with how the market is at the minute i was giving up hope in finding a property - when finding one at brown & merry, Chloe was super efficient and quick with moving the process along and in the space of a week it was all confirmed and i was no longer stressed - i felt in very safe hands with Chloe and the team and was so Happy to feel like i could ask any sort of question at any time and be helped and querys awnsered straight away! i couldnt reccomend Brown&Merry more and im so happy in my new flat. Thanks to Chloe especially but the whole team who helped at any time i needed it! Super efficient. 10/10 experience! Thankyou Brown&Merry... Read more
Tenant
21st Nov 2022 (2 years ago)
M Calliss
Completed on my house sale today and I couldn’t have done it without Brown and Merrys excellent team.
From evaluation and viewings to getting the exchange and completion over the line they have been extremely helpful.
In such uncertain times you need companies like Brown and Merry who have your back.... Read more
Seller
21st Oct 2022 (2 years ago)
N Smith
Sarah Bennett has been amazing!
It's taken a long time to finalise our mortgage because of 3rd parties. Sarah has been so helpful and really pushed to ensure we got replies, calls and chased every piece of paperwork she could. She even helped us in her own time when she didn't have to. Thank you for always going the extra mile. We will be coming to you for when we aim to sell. X... Read more
21st Oct 2022 (2 years ago)
J Hollings
We had the pleasure of having Jake help us with valuing our house. He was very professional and honest with his valuation and took the time to really talk through everything. Although we decided not to sell we would definitely go back and use Jake again as he was fantastic from start to finish. A credit to Brown & Merry!... Read more
10th Oct 2022 (2 years ago)
N Zn.
The team at Brown and Merry Hemel Hempstead are very helpful! Naz the mortgage advisor helped me get my mortgage, as a first time buyer I was very nervous about the whole process but she held my hand through it! I now own my first property, I am very grateful to Brown and Merry for all their help... Read more
Buyer
8th Oct 2022 (2 years ago)
W Linhares
All the staff is very good, including Cloe she’s amazing, thanks so much for the service.... Read more
8th Oct 2022 (2 years ago)
L Sarah
I was really impressed with Brown & Merry, specifically with Jake. He was very supportive in guiding me through buying my first property. He applied no pressure and was well equipped with local knowledge which inevitably assisted me making the right decision on my first property purchase. I would highly recommend Jake as he goes the extra mile and cares that you get the right property for your requirements.... Read more
Buyer
3rd Oct 2022 (2 years ago)
Danyal
Not all heroes wear capes…!
Jake went out of his way in helping sort out the heating of our property, even though he works in the sales team as there was no one in the letting team that was available. He took upon himself and went the extra mile for us.
Our thermostat batteries were out of order and he went to Tesco’s to purchase batteries and made sure that we have a working heating system - Really appreciate your help Jake!
Second to none service Jake!... Read more
Landlord
30th Sep 2022 (2 years ago)
S Harry
Jamie was great when we met him to take over the sale of our home. We found communication along the way a little disappointing but team pulled together as the sale progressed and Jake was great!! Really helpful and kept us updated which helped keep the stress levels down. One thing we will say is that we found the solicitors recommended really difficult and wouldn’t recommend them but we got there in the end!!
Thank you to the team at Brown & Merry and Jake, you were amazing :)... Read more
Seller
29th Sep 2022 (2 years ago)
J McGill
My first time moving out of my childhood home couldn’t have been made easier by Brown and Merry, Hemel Hempstead. An extremely professional and friendly service by the lettings team, especially Chloe Hancock who never failed to keep me updated on the process as well as making it as smooth as possible. I thank them all very much and would highly recommend anyone to their services.
Best,
Jai... Read more
Tenant
16th Sep 2022 (2 years ago)
B Beau
Thanks team for selling our home, quickly and painlessly. Jamie was very knowledgeable and professional. Viewed a number of new homes with members of the team; Jake was amazing! When we arrived at houses he listened to what we were after and took it on board, he worked with us to find our new home. He kept an eye out for other properties that met our requirements and unlike a number of other firms they actually met our requirements.... Read more
Seller
14th Sep 2022 (2 years ago)
R Uss-Lewis
I would like to say a huge thank you to Jake who helped me find my new property. He was very professional, knowledgeable and helpful throughout the process. He was always available to answer any questions I had. I highly recommend him.... Read more
14th Sep 2022 (2 years ago)
C Oxley
I was very pleased with the service from Brown and Merry in selling my house. Jamie spent a long time with us getting our sale package just right and Tom was great with arranging and conducting viewings. (Even our cat loved him!)
Communication was excellent, always able to solve any issues quickly.
I would definitely recommend them as giving a personalised service that obviously values their customers.... Read more
Seller
13th Sep 2022 (2 years ago)
Great agents, knowledgeable, friendly, polite. Willing to spend the time needed on my sale. Good communication. Would use again.... Read more
Seller
10th Sep 2022 (2 years ago)
C Staunton
Very friendly and helpful... Read more
4th Jul 2022 (2 years ago)
CY
Brown & Merry is an excellent company to deal with. They are professional, easy to liaise with, have warm and friendly personalities and are very knowledgeable. Tom is always confident and reassuring which immediately puts the client at ease when going through the various stages of the process. My thanks to Tom and Kevin for always being there for me. I have no hesitation in recommending others to Brown & Merry. Thank you Tom and Kevin.... Read more
19th Nov 2021 (3 years ago)
S G
Really impressed with the service that I have received from this branch over the last month. Sarah helped us with our re-mortgage options & spoke through our options clearly & concisely, allowing us to make clear informed decisions. She’s extremely knowledgeable & professional. In addition, Jamie attended our property for a valuation & was extremely polite & courteous. He has great interpersonal skills & is clearly an asset to the company. I would highly recommend anyone using Brown & Merry locally. They are a strong competitor in Hemel Hempstead.... Read more
17th Oct 2021 (3 years ago)
M Deacon
We’ve had such a positive experience with Brown and Merry Hemel Hempstead. We’ve had contact with many of the team (Jamie, Jake, Tom, Kevin & Sarah) and everyone has been so helpful, friendly and made the process of putting our house on the market and finding a buyer a smooth and successful one. Our main dealings have been with Jake and he has been great. He has dealt with all our house viewings professionally and communicated really detailed feedback which was really helpful and greatly appreciated. Jake and the team have been very personable and made us feel relaxed every step of the way.... Read more
Seller
8th Oct 2021 (3 years ago)
L Bettis
Couldn’t ask for better professional and fast service!
The property I was interested in was advertised with another agent, I called them first but they didn’t call back for 4 hrs! By then Chloe had sorted it!
She was amazing! From the first call to her regarding a rental property, she arranged a viewing the very same day! When I met her she was incredibly helpful and knowledgeable.
It was a late viewing and as soon as I said I wanted to go ahead she said she would call me in the morning, She did! Straight away and got it all sorted instantly.
Thank you so much Chloe!... Read more
Tenant
2nd Oct 2021 (3 years ago)
M Noronha
Chloe Hancock showed me around a lovely property that I was highly interested in. Chloe was extremely professional and friendly. Both helpful and informative. Will definitely be seeking Chloe’s help again in the future.... Read more
1st Oct 2021 (3 years ago)
S Power
I never thought I would find myself leaving a 5 star review for an estate agent, but these guys have earned it!
I employed Brown & Merry to sell my mothers estate. I mainly dealt with Jake Golder, one of the sales team, who was truly amazing! His polite, compassionate and friendly nature made the whole process a true delight. Jake kept me well informed and took time to explain the process and offer guidance when needed.
Not only did these guys get me above asking price for the property, they handed the transaction with decency and compassion surrounding the circumstances of the sale. Thank you so much Brown & Merry, I could not recommend you guys enough!... Read more
Seller
30th Sep 2021 (3 years ago)
S Mukherjee
We had the pleasure of viewing a property with Jake Golder. Jake not only completely understood our personal situation but gave us invaluable information about the area we were buying in and the surrounding areas of Hemel Hempstead as it was our first time buying there. He took the time to talk to us and explain the pros and cons of the property.
He then also submitted our offer ensuring that we did not have to overpay and that we heard his conversation with the seller to ensure he was not playing us around. Not only him but his whole team were very lovely and hospitable and made the whole process so positive and stress free.
Definitely will recommend the agency.... Read more
Buyer
11th Jul 2021 (3 years ago)
K Gosai
Absolutely amazing service. We are in the process of getting our first home and had the pleasure of meeting Jake who is helping to facilitate the sale. Very professional and good friendly vibes... Read more
Buyer
10th Jul 2021 (3 years ago)
J Cunningham
We dealt with Steve Coundon and the team at Brown & Merry. Sorted us out with a lovely place to live in Berkhamsted. Rapid, professional, top notch service throughout. I could not recommend this business more highly.... Read more
Tenant
3rd Jun 2021 (3 years ago)
N C

I would like to pass on my thank you and appreciation to the whole Brown and Merry team at Hemel Hempstead for the brilliant and professional and approach to selling our property and helping us buy and secure the new property we very much wanted. We worked with Tom Fitzgerald mainly during the process throughout the buying and selling procedure and he was great to work with and kept us in mind when things were moving along in the whole chain and looked after us as a customer. We had a great experience and were informed throughout and also, we notified each other when we had updates so that we could action any required tasks as and when they arose.
His professionalism and calm nature to dealing with all situations and delivering in a timely manner was perfect. I would highly recommend Brown and Merry for anyone who is in the market to sell or buy property. Very polite and approachable. Deal with situations as and when they arise and keep us informed for news and updates as they arise.
Thank you very much for making our experience run smoothly at all times and helping us sell a property for the price we wanted and its market value and securing the property we wanted and keeping us at the top of the list. Thank you, Tom and the team, at Brown & Merry... Read more
Seller
14th May 2021 (3 years ago)
N Tully
We always use Brown and Merry for pretty much everything as we are Landlords. We also use their Mortgage services. They are so wonderfully helpful and Tom in particular at the Hemel Hempstead branch has really gone above and beyond on the help front when we needed to change a Tenant. He really did help with everything from organising the clearing of the property, finding a new Tenant, sorting out the gas cert, all sorts. They are very efficient and know what they're doing. It really helped with us being out of the country at the moment. Couldn't have done it without Tom's help.... Read more
Landlord
26th Mar 2021 (3 years ago)
A Harris
Tom and Steve from Brown and Merry have been amazing, I can't recommend them enough. They always pick up the phone and get back to me and are always happy to help . Thanks guys ????????... Read more
9th Mar 2021 (3 years ago)
A Gabriela
It's the worst experience that i have in my life . We saw the house ,the agent said it's fine ,i gave my notice and he gave the house to soomeone else ,so now i don't have where to go . This is no professional ,because of you i don't have where to stay with a child .... Read more
Tenant
5th Jan 2021 (4 years ago)
A Botezatu
I never see in my life people who lied like this agency. I am very disappointed and I am not recommended... Read more
5th Jan 2021 (4 years ago)
A Pheby
Thank you so much to Tom Collins & Steve for their hard work in getting us into our new property so promptly. Fantastic customer service and when we had a day 2 emergency, it was rectified within a couple of hours. A fantastic team that I’ve rented from previously and have chosen to rent through again.
Thanks again everyone, very happy in our new home :)... Read more
Tenant
25th Nov 2020 (4 years ago)
dialdy
Very professional company, especially the sales team. Good website, good feedback, agents are calling you with an update whenever necessary, they offer advice and help and are also good negociators. Many thanks especially to Tom Fitzgerald.... Read more
Seller
17th Nov 2020 (4 years ago)
N Gomez
Time wasters and extremely dishonest. Wasted 1 year of my time trying to buy a house....... Read more
Buyer
1st Nov 2020 (4 years ago)
S hiranput

Extremely poor experience with this letting agent Hemel branch. I have been renting properties with different estate agents for 10 years and Brown and Merry is by far the worst company! Once you signed the contract, they do not care what happen after. They will push responsibility to property management, which is Sequence and is based in Norwich! And they are very useless. There were so many issues with the flat e.g. endless leakages etc and there had never been a time when the fixing went smoothly. I would always have to chase several times to get it sorted. They will always give an excuse that they are waiting for the landlord’s response before they can do anything more. I have now moved out (thank goodness!) and 2 weeks after the inventory check out was carried out, I still have not received my deposit back. When chasing the property management regarding this, of course they told me they are waiting for the landlord to get back and nothing more they could do. It really made me wonder what kind of things property management do, apart from acting as a messenger between tenant and landlord. They appear to have no authority whatsoever. The landlord might as well manage her property herself.... Read more
Tenant
13th Aug 2020 (4 years ago)
M Yaseen
We contact Brown & Merry for letting our property. I must say that they are very professional and service was great. Morgan assist us through out the whole process. highly recommended!!!!... Read more
Landlord
26th Jul 2020 (4 years ago)
T Papageorgiou
Quite pleasant and professional people, Morgan is the kind of agent that gets things done.... Read more
17th Jul 2020 (4 years ago)
J Jensen
James, the Estate Agent who visited us yesterday was very pleasant and professional. He explained everything to us in an open and honest way, and he was easy to talk to and answered any question we had. We are looking forward to be working with him and the team at the Hemel Hempstead Branch.... Read more
23rd May 2020 (4 years ago)
E Cukoj
The worst and most unprofessional estate agency firm I have ever had to deal with in my life. Please anyone considering to use them for sale or letting think twice they have the worst customer service i have ever seen, they lack basic communication skills and try to rip you off any opportunity they get PLEASE TAKE MY ADVICE AND LOOK AT ANOTHER ESTATE AGENT IN HEMEL IF YOU KNOW WHATS GOOD FOR YOU !... Read more
24th Mar 2020 (4 years ago)
E Rhodes
Tom at Brown & Merry was very proactive and helpful in securing a new tenant for my flat and getting the various aspects of the process completed smoothly and on time.... Read more
Landlord
15th Mar 2020 (4 years ago)
S Asamany
Tom at Brown & Merry has done a excellent job for me and my partner moving into our first place. It's been a process which has been made easier by having a agent who seems like he wants you to have the house as much as you do. I would definitely recommend him and Brown and Merry for their speed of service and support through your buying or letting process.... Read more
16th Jan 2020 (5 years ago)
O Demir
We would like to take this opportunity to specially thank Jamie Besant, Tom Fitzgerald, Chris Kendall and Kevin Lovegrove from the start to the end of the sale of our property and for the excellent, friendly and the professional service… Selling and buying is the most stressful thing ever but very special thank you to our Tom and Chris they made this journey much easier for us and for always going the extra mile and for treating us as part of their family. These guys are very good at what they do, just leave your house with them and let them do their job because they are the best in Hemel!
Everybody at the Hemel branch is very professional and lovely, always willing to help and guide throughout the stressful process and always keeps you in loop from the start to end…
They sell your house like its theirs….we are very happy to start a new beginning but sad to say goodbye to these lovely people.
You guys are amazing and once again thank you so much... Read more
Seller
26th Nov 2019 (5 years ago)
S Ezekwe
Sarah with the team are Excellent. Always Ready to help. Good time keeper's. Assisted in buying my first property. Which I really do appreciate... Read more
Buyer
12th Nov 2019 (5 years ago)
G Redman
excellent service. It's the 2nd time we've used Brown and Merry to let a flat and they have been very focussed and kept us in the loop. We particularly like the comprehensive t&c's. Morgan was particularly helpful.... Read more
Landlord
4th Nov 2019 (5 years ago)
G Lynch
They are so helpful especially Morgan who made the whole transaction so easy nothing was to much trouble for her. Will definitely recommend Brown&merry to all my friends. Thank you again I love my new home... Read more
Buyer
2nd Nov 2019 (5 years ago)
S keefe
Another great job done by Morgan and Steve.Its always a pleasure working with you two.... Read more
1st Nov 2019 (5 years ago)
A Liam
I think Morgan did a good job considering how suprisingly complex this rental agreement turned out to be and she was pleasant at all times.
Handing us a list requesting all the documents required in one go would have made the process smoother and this is the reason I removed a ????... Read more
Tenant
1st Nov 2019 (5 years ago)
L Meemaduma
The letting team of Brown & Merry Estate Agents in Hemel Hempstead are the best in town. Steve and Luke provide the best service and it is always pleasure to work with them. They are simply the Best.... Read more
Landlord
12th Aug 2019 (5 years ago)
K Hows
As a First Time Buyer i was very new to the House buying Process. Loren Telford from the Mortgages team was fantastic. She was really great at helping us to understand exactly what we needed when it came to purchasing my first home as well as being super friendly. I will most certainly be using Lauren again in the future and would recommend her services.... Read more
Buyer
2nd May 2019 (5 years ago)
P Kandegedara
My experience with Brown and Merry Estate Agents team at Hemel Hempstead has been fantastic. I have been very impressed at not only the efficiency but the care taken to accommodate individual clients needs. Luke in the property management team is entirely efficient, reliable and responsive, he add so much value. P.S I must mention Steve who helped us about 3 years ago, did a fantastic job from start to end. I would definitely recommend them to anyone.... Read more
26th Mar 2019 (5 years ago)
C Akerele
Thanks to Dwayne from Brown & Merry for helping me find a tenant so quickly. I had my place on the market for 1 month with another agent had no viewings or feedback.
I then instructed Brown and Merry and after the manager promising they had somebody for my property and me not Believing them i thought it was just typical agent talk they actually Let the property on day 1.
Dwayne kept me informed of the whole process from start to finish great work and thanks again highly recommend and wish i used sooner!... Read more
Landlord
21st Mar 2019 (5 years ago)
M N.
Luke at Brown and Merry has been very helpful and knowledgeable with any queries that I had regarding new regulations for tenants. He was always polite and available on the phone, he just seemed like a nice guy who was professional yet easy to deal with. I would be very happy to use Brown and Merry again in the future.... Read more
Landlord
3rd Mar 2019 (5 years ago)
S Mehri
I used this estate agency’s service 4.5 years ago on Sep 2014. We are still living in the same property and we are quite happy.
I wanted a letter for proof of our tenancy for these years because we haven’t signed new contracts and we just continued with the same old agreement. I needed a formal letter and one of our officers working here, Luke Butler, provided me such letter in seconds! I was really impressed with the efficiency of his work and such great customer service!... Read more
Tenant
26th Feb 2019 (5 years ago)
F Taylor
Thanks to Dwayne for helping me 1st find a property and 2 advise me constantly through the whole process amd keeping my stress at ease. Customer service was amazing and even though we had a slight landlord issue at the end when i begin looking again i will be coming direct to Dwayne first and have already reccomended him to my friends.
Thanks again!... Read more
Tenant
13th Feb 2019 (5 years ago)
A Vavere
Perfect service and great agent!
I'm very happy!
Thank a lot!.
Best regards a man who don a perfect job
Dwayne Omaghomi !... Read more
13th Feb 2019 (5 years ago)
R A
Thanks Brown & Merry for the amazing service provided before xmas time. We came down from up north to find a house at short notice and thanks to Dwayne the impossible was made possible.
Thanks again!... Read more
13th Feb 2019 (5 years ago)
V Bolton
Dwayne and Stephen of Brown and Merry have been brilliant. Quick and professional and reassuring, they have made my moving process simple and easy with no hassle. A really friendly team. I am pleased to be renting
With them going forward... Read more
Tenant
4th Jan 2019 (6 years ago)
T Mortimer
I only have good things to say about this agent - especially Luke from Lettings. I've moved 7 times in 7 years, and dealt with all kinds of morons over the years (looking at you, Belvoir and Martin & Co). Luke is an absolutely an exception - very sharp in appearance and ability, clearly very good at his job, and the only agent I haven't wanted to punch square in the face by the end of the process..!... Read more
Landlord
4th Nov 2018 (6 years ago)
T Sparks
Excellent service from Luke at Brown and Merry. Polite, professional and kept us updated at every point. We moved into our beautiful new home this weekend and couldn't be happier. Would highly recommend.... Read more
22nd Oct 2018 (6 years ago)
L carrington
Dwayne has been so helpful. I have found a beautiful home to rent through Brown and Merry and the process could not have been easier. No stress whatsoever. I highly recommend using these guys... Read more
Tenant
10th Oct 2018 (6 years ago)
D Spasov
One of the best customer experience I ever had.
Dwayne always kept me informed, explained everything carefully and from the paperwork point of view everything was easy.Cheers also to Luke who was assisting me in the absence of Dwayne.The guys are very calm and welcoming, simply amazing.
Keep up the good work.... Read more
8th Oct 2018 (6 years ago)
C Criss
They are the best!
I had a good experience with them, they helped me to rent the house that I wanted very easy and very quickly, wasn't necessary to loose time for bring too many documents.
Luke Butler was amazing, he kept us updated with everything to see us happy and helped me a lot with filling in the forms and obtain the references.
We are very satisfied with them!
Keep going, you are doing a great job!
Thank you very much for your help!... Read more
Tenant
23rd Sep 2018 (6 years ago)
G McQuade
Lettings, mortgages, sales - I have used Brown and Merry for all and the service is first class!!
Brown and Merry have been managing my rental portfolio for the past 5 years and I am absolutely delighted with the service I am receiving.
I have had bad experiences with other agents managing my rental portfolio in the past but since moving over to Brown and Merry in 2013, Stephen the lettings manager has been ever-present and has taken all of the stress and pressure away from me.
I have recently increased my rental portfolio when a member of the sales team contacted me with a property that had come to the market, and with help from the mortgage ladies and being kept informed throughout by Kevin.. I am now only a few days away from completion with a tenant waiting to move in after being found so quickly by Stephen and Luke!
Very grateful to all staff for being so welcoming and helpful!! Keep up the great work.... Read more
Landlord
9th Jun 2018 (6 years ago)
N Martin
I have dealt with Brown & Merry recently as a buyer, seller and landlord. the service offered and communication has always been excellent. Luke on the Lettings team was able to let my property within a few hours of listing and has offered a fantastic level of service throughout the process. Kevin was also great to deal with when I recently listed my property and purchased a property through them. I highly recommend Brown & Merry... Read more
Seller
5th Jun 2018 (6 years ago)
S Kumar
I had a property maintenance contract with them. But they have mostly not bothered to. Return my calls.Even for quarterly inspection they never gave reports on time. Had to be chased for the report. Recently there was a leakage and the tenant did inform them but they again did not bother to tell us and now the tenant has come back to us and we are contacting 3rd party for repair. So beware with full maintenance contract with them as they are not at all responsive even after paying a monthly contract fees. It's a shame and very disappointed.... Read more
Landlord
21st Apr 2018 (6 years ago)
R Harvey
Just want to say a massive thank you to Brown & Merry, in particular Luke was very helpful in finding me a property to rent which suited my requirements, from start to finish Luke kept me informed through out the process and was available with any questions that I had. Many thanks... Read more
Tenant
19th Apr 2018 (6 years ago)
P notley
The best Estate agents in Hemel Hempstead. The service is second to none. I actually have never really trusted estate agents before until I used this company.
Luke from the letting department is a credit to this company, nothing was too much trouble, so helpful and upfront on all issues.
Well done and keep up the excellent service.... Read more
Landlord
3rd Apr 2018 (6 years ago)
R James
Absolutely fantastic service at Brown and Merry, Hemel Hempstead. Stephen and Luke were so helpful in helping me find a lovely home to rent for me and my son. Always there if I needed to ask questions and I am beyond happy with the service I received. I would highly recommend Brown and Merry to rent a property through, I’ve never felt so happy and relaxed with the whole process. I can’t thank them enough for all they have done!!... Read more
Tenant
20th Mar 2018 (6 years ago)
Katie
Brown and Merry have recently helped us find a tenant for our home and a property for us to rent. They have been consistently friendly, professional, honest and helpful. Both Luke and Steve responded to our phone calls and emails quickly and have explained everything thoroughly throughout our dealings with them. We would highly recommend!... Read more
Landlord
13th Mar 2018 (6 years ago)
K Alderman
Recently negotiated a rental with Luke who has been very helpful throughout. A little bit of confusion in setting up gas and electric but apart from that , great experience so far!... Read more
Tenant
9th Mar 2018 (6 years ago)
J Holt
Fantastic service from the team, although I decided to take my search to another area I would still highly recomend. Thanks again and thank
you for the advice regarding my mortgage. I will definitely be in touch when I do find a property.... Read more
8th Mar 2018 (6 years ago)
B Mitchell
List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. Different excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.... Read more
Buyer
3rd Mar 2018 (6 years ago)
C Occupier
Useless! Stay away, they are a bunch of con artists!!... Read more
24th Aug 2017 (7 years ago)
J Twitchen
First class service from start to finish.
Friendly , professional , honest (and I think we all will agree how important that is)
Highly recommend these guys.
10/10
Jamie, Simon, Amir & Scarlett (Berkhamsted branch)
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5th Jun 2017 (7 years ago)
R Moyes
One of the best if not the best agent in Hemel. Great team with ethical behaviour to match. Well worth a chat with these guys, buying, selling, renting and all things mortgage.... Read more
29th Apr 2017 (7 years ago)
J O'BRIEN

Sadly we didn't have such a great experience with the agent. When we invited James to value our property, we had been assured there were plenty of applicants looking for houses in our area and at the price he had valued the house. Less than a month later we instructed Brown and Merry to market our house. On the day of take on I double checked the marketing price and explained that we were sure to make some money on the sale so if he thought the price might be a bit on the high side he had the freedom to suggest a lower price but only if he felt he couldn't sell at his suggested valuation. He told us again they had plenty of applicants and the house looked great so he was very confident. 2 weeks later and we didn't get a single viewing. We had zero feedback from the agent. I had to do the chasing. I had the right to use the cooling off period but I didn't like the idea of dis-instucting so we discussed bringing in a 2nd agent. 4 weeks into marketing and we still had no viewings and again no feedback. Sadly we came to the decision to let the other agent become the sole agent and asked Brown and Merry to remove our house from their website. We have dropped the value by £20k and have started to get people through the door. Trust is a big part of this industry and when you lose it, you're left with the same feeling many others have about estate agents. As a person who works in the industry, this frustrates me as I know it's not the same with all agents. The feeling with this agent is they think a take on is a success story because they get another house on their website and a board up in the street, whereas I believe the success is in the sale because surely this is when you can pay your staff for a job well done and to cover your overheads.... Read more
Seller
25th Apr 2017 (7 years ago)
J Hogtar
Went out viewing with Chris. Really good estate agent, knew the house and his area like the back of his hand.... Read more
10th Mar 2017 (7 years ago)
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Very nice and helpful staff. I been here only once and the staff gave me very nice advise and also explain me what is good and what bad.
If you are looking for renting or buying or selling property worth to visit this place.
... Read more
18th Mar 2016 (8 years ago)
A Dalrymple
Years ago I purchased my house from Brown & Merry who at that time were a small friendly company. Sixteen years on I returned to them as a Landlord. They have grown but their service has remained the same - efficient and friendly. Within two weeks they promptly found suitable tenants for my property.
If this level of service persists our business relationship will surely be long term!
Hemel Hempstead Landlord... Read more
B Banda
I was so happy with Brown and Merry Estate Agents. Dwayne was friendly, helpful and on point and managed to help us with everything. Even if I was out of the country and my husband was doing everything alone, Dwayne was in contact with me by email every step of the way and making sure while I was travelling that all the boxes were ticketed and we got our house in record time. Really loving our house and my kids are super excited to be moving into our gorgeous place. Brown & Merry so happy we found you.... Read more
F Woodus
Over a year ago I became a landlord and after local research chose to use the full management service offered by Brown and Merry. My experience of the service they provide is excellent. They have swiftly found quality tenants for my property and they are most proactive and respond to all issues promptly, efficiently and thoroughly. I am very happy with the choice that I made.... Read more
L Johnson
Thank you Dwayne for matching me to a property being patient with me and not being your typical Pushy agent and putting me under pressure. I would recommend Him and Brown And Merry if you want to feel at ease and i will use the company for sure in the future when the time is right. You hear horror storys about Estate Agent but Dwayne and Brown And Merry eased my fears.... Read more