Professional and friendly. We sold with them and had a few problems with the chain but everyone was very supportive. We worked a lot with Sam Collins and Jack Wall, who both have a totally opposite approach to everything but it works. Always there if I had a panic!
I paid £560 deposit and a change to the situation has put a stop to my plans for the property to let, with 7 weeks still before the property is available and not one reference carried out or authorised no admin work carried out by the agency no contracts signed no terms and conditions explained to me and no one telling me to refer to any other terms and conditions even though referring to a website is actually a dutiable medium and not something that cannot change, they will not refund me my deposit. There is no loss to the company on my behalf.
I have basically transferred them £560 for free and they think they have the right to keep it for doing nothing and not being transparent to their customers. Disgusting! I have received legal advice and they have no right so I will make sure this company is seen in true light of there customer service in the mean time
Bought my new home through Westley and the team at MA. They are professional, honest about seller's circumstances and communicate well about each stage of the property buying process. When things do not go to plan (which always happens when buying or selling) Westley will always pick up the phone and have a chat however easy or tricky that conversation may be. Morgan Alexander are top in their class.
I recently sold my flat and bought a new property through Morgan Alexander and I have to say that my experience with them was impeccable.
I’ve used other estate agents in the past and have never received quite the level of service as I have with Westley and the team.
I found them to be very proactive and always kept me updated. I would definitely recommend using Morgan Alexander if you are based in or around Hertford!
Excellent service provided with the purchase of my new house, great communication and everything went smoothly. Highly recommended.
A Google User
The above mentioned lady is a staff employee of William H Brown of whom worked in this branch but now works elsewhere. This is what gives Estate Agents bad names... and Jonathan G Ross is also has connections with William H Brown. Horrible time dealing with them on the sale of my property, would never use ever again!!!!!! 1 STAR.
Shepherds were professional and efficient throughout our entire moving process. They gave us clear and appropriate advice and ensured the smooth running of the move from start to finish. Staff were friendly and approachable and clearly knew exactly how to manage the process in order to ensure everyone was happy. A great moving experience - we would highly recommend them.
We chose to use Shepherds based on the fact they have a strong record of good customer service and a dedicated sales progressor. Given that we were relocating at a difficult time it was important to choose the right agent. We have no regrets. The service from all staff was really good from the marketing, sale negotiation, through to the sales progression and after care. The sale took longer than we would have liked to go through due to issues below us in the chain, but, ultimately the sale remained on track and reached a successful conclusion at the first time of asking! Thanks to all the team at Shepherds!
Brilliant service, couldn't fault them from start to finish. Extremely helpful and honest. Big thanks to Jack who stuck by us and helped to keep the chain together when we hit a rocky patch. We will definitely be back! but we love our new home, so hopefully not too soon ;-)
I have been trying to get a viewing on a property but it seems they are not one bit interested in selling. I have completed the online viewing form, phoned 3 times but still no one can offer me a viewing. They could tell me the property was still available but thats all i got. I feel really sorry for the owners at this rate they will never sell the property.
Terrible service I would not recommend for selling or buying.