I recently purchased a flat through Steven Oates and dealt with Ginny Oliver who was extremely helpful throughout. Being a first time buyer, any questions I had, Ginny was quick to respond and explained everything clearly. Will definitely be using them again when I'm next looking to move.
I was a tenant in a property they managed and they were incompetent from the very start. We were not given an inventory at the start of our tenancy (and when we eventually received this is was clearly years out of date in parts) and were given incomplete/incorrect information from the outset. We had maintenance issues during our tenancy which took a series of phone calls and emails to enventually resolve after weeks of trying on our part. At the end of our tenancy they attempted to charge us £450 in cleaning costs. When we enquired as to why the charges were so high they were unable to provide this information, and showed supposed images from dirty areas in our property which turned out to be photos of a completely different house. Whether this was due to incompetency or whether they were trying to scam us remains to be seen. When we confronted them about this they resorted to scare tactics (claiming we had paid our rent late each month when we had standing order records proving otherwise) and become increasingly rude and evasive. Until this point they had always been pleasant to deal with albeit slow at responding to give them credit for that. We took the dispute to the deposit protection service and, after they attempted to increase their claim to around £900 for cleaning charges, received no further communication from them. We finally got our deposit back in full by default due to lack of communication by either the landlord or Steven Oates themselves. Definitely would not recommend.
Ben provided an excellent and professional service. Happy with my sale and asking price
We had a multiple viewing on a Saturday, 15 mins each ,and was told offers had to be in by the following Monday. Late morning on Monday i telephoned the office and enquired if there had been any other offers and was told only one. I asked how we would proceed and told by the sales person that I did not to get into a bidding war situation. I was assured that was not how we operate , each of you will be given an opportunity to bid twice and the final bid will be final and have to be in by 16.00 on that day (Mon). I was told that my second bid was the highest and the deadline past. The following day I telephone to ask for a longer viewing and if possible could we go back later that day. Later that morning (Tuesday) I got a telephone call from the Sales person informing me that a higher bid had come in that morning.
I said how could a higher bid come through when the deadline closed yesterday at 16.00. She said I am under instruction from my boss (Ben Shaw) to ask you if you want to increase your offer. I said this is a bidding war which you assured me you did not operate this type of negotiation.
Needless to say I did not increase my second and final offer and I will not do busines with this company in the future.
I used William H Brown when purchasing my first home with my partner. I can honestly say they were absolutely fantastic! Being first time buyers, the process was very stressful and nerve racking but they were very efficient and helped us from start to finish. Definitely will be using them when we come to sell!
The above mentioned lady is a staff employee of William H Brown of whom worked in this branch but now works elsewhere. This is what gives Estate Agents bad names... and Jonathan G Ross is also has connections with William H Brown. Horrible time dealing with them on the sale of my property, would never use ever again!!!!!! 1 STAR.
We dealt with Shepherds for the purchase of our first home, and the whole experience with them was great. Abi in particular was super enthusiastic throughout and genuinely felt like she did as much as was possible for us. I can only speak from the buyers perspective but I would certainly not hesitate to deal with Shepherds again or to recommend them. This was certainly the easiest relationship we had to navigate throughout the whole process!
We chose to use Shepherds based on the fact they have a strong record of good customer service and a dedicated sales progressor. Given that we were relocating at a difficult time it was important to choose the right agent. We have no regrets. The service from all staff was really good from the marketing, sale negotiation, through to the sales progression and after care. The sale took longer than we would have liked to go through due to issues below us in the chain, but, ultimately the sale remained on track and reached a successful conclusion at the first time of asking! Thanks to all the team at Shepherds!