If you need an estate agent or a letting agent this is the place to go. Lettings team are the best !
I paid £560 deposit and a change to the situation has put a stop to my plans for the property to let, with 7 weeks still before the property is available and not one reference carried out or authorised no admin work carried out by the agency no contracts signed no terms and conditions explained to me and no one telling me to refer to any other terms and conditions even though referring to a website is actually a dutiable medium and not something that cannot change, they will not refund me my deposit. There is no loss to the company on my behalf.
I have basically transferred them £560 for free and they think they have the right to keep it for doing nothing and not being transparent to their customers. Disgusting! I have received legal advice and they have no right so I will make sure this company is seen in true light of there customer service in the mean time
We sold through Morgan Alexander last year and I have to say Westley and the team were amazing from start to finish! They honestly made us realise that not all estate agents are out for themselves. The process of a chain can be an emotional rollercoaster and at every bump and turn the team quickly found solutions to every problem and we felt reassured that all would be well, which it was and we couldn't be happier with how things turned out! Thank you Westley for helping us get to our dream life by the sea, Cecilia & Joss
I recently sold my flat and bought a new property through Morgan Alexander and I have to say that my experience with them was impeccable.
I’ve used other estate agents in the past and have never received quite the level of service as I have with Westley and the team.
I found them to be very proactive and always kept me updated. I would definitely recommend using Morgan Alexander if you are based in or around Hertford!
John Noakes Is my hero found me my dream property! 5 star service from William H Brown
The above mentioned lady is a staff employee of William H Brown of whom worked in this branch but now works elsewhere. This is what gives Estate Agents bad names... and Jonathan G Ross is also has connections with William H Brown. Horrible time dealing with them on the sale of my property, would never use ever again!!!!!! 1 STAR.
David, Abi and the wider team have all been fantastic. I have not been living at the property and with personal circumstances I have been unable to get there enough. the team at Shepherds in my opinion went above and beyond in supporting me. I would highly recommend, very professional and accommodating.
Thanks you all very much.
We chose to use Shepherds based on the fact they have a strong record of good customer service and a dedicated sales progressor. Given that we were relocating at a difficult time it was important to choose the right agent. We have no regrets. The service from all staff was really good from the marketing, sale negotiation, through to the sales progression and after care. The sale took longer than we would have liked to go through due to issues below us in the chain, but, ultimately the sale remained on track and reached a successful conclusion at the first time of asking! Thanks to all the team at Shepherds!
Informal but experience. Our move wouldn't have happened without them as the party we were buying from took considerable time to find a suitable property
I have been trying to get a viewing on a property but it seems they are not one bit interested in selling. I have completed the online viewing form, phoned 3 times but still no one can offer me a viewing. They could tell me the property was still available but thats all i got. I feel really sorry for the owners at this rate they will never sell the property.
Terrible service I would not recommend for selling or buying.