Hamptons recently sold our house for us & found us somewhere to rent. I've therefore dealt with Grant in sales & Laura in lettings. Both have been excellent and we've received a great service. I would highly recommend this agent over others I've experienced in St Albans.
After living in a property for 2.5 years we had the usual dealings with Hamptons, not good or bad, until checkout.
This all happened during lockdown so I understand that these aren’t normal circumstances but I am still working and still managed to safely move house and vacate and arrange professional cleaners before end of tenancy so not really an excuse.
No response to emails or phone calls (from me and the landlord, who I am in contact with.) It’s been two weeks since checkout with no communication other than to request 2 days rent as their checkout was 2 days after end of contract, I was out of the property! (They don’t do them on weekends apparently,) hardly my fault!
Disappointing to say the least.
With experience of other agencies, I found David Lee better than the rest. Their staff were very professional and motivated, particularly James from letting who was experienced, super efficient in marketing my property, he organised marketing, viewings, referencing check etc, and found me an excellent tenant in no time at all. Their rates were good for both tenants and owners alike. I therefore highly recommend them.
Catherine De Bondt
Put a offer in on a property, then got ask for proof of funds and mortgage in decision. When queried if our offer had been accepted, I was told by Laura, yes in principle.
Little did I know but speaking to my mortgage advisor and getting my mortgage in decision from him to show as proof, would leave a credit check footprint.
With 2 days gone by and no communication, I called to be told they were still showing people the property, despite saying our offer had been accepted. Speaking with 4 individuals, over the period of 4 days reiterating what had happend and to 2 directors - I was basically told they didn't accept the offer and the colleague that said that to obtain all of my financial details and proof was in the wrong.
Poor communication between all staff which was clearly evident as each time I called I had to relay what had happen to each person, yet no one was calling me back, I had to chase them!
So now we have a credit check footprint which you shouldn't have to many of as its deemed bad which expires in 60 days.
For first time buyers with a big deposit, they couldn't have made the process more complicated.
I have very recently exchanged contracts to purchase my 'dream' home through Savills. I will take this opportunity to express my sincere thanks to all of the staff within the Bishops Stortford Office of Savills who bore the brunt of my angst in what, at times, proved to be a tricky purchasing transaction. However without the professionalism of the staff at Savills I could not have accomplished the purchase of my dream home, so please take this as a very positive recommendation to use their services for any property purchase in the Bishops Stortford area you wish to embark upon.
We have been delighted with the service that we have received from Justin and his team. They have been extremely efficient, professional and accommodating to all parties involved. They have shown great integrity and above all have been friendly and courteous at all times. We would like to thank Justin and his team for a great service from start to finish.
I was very happy with this agent when I chose them to list my business as for sale. They were always helpful and proactive, the advertising, sales brochure and photos were impressive too.
Under no circumstances sell your business with Hilton Smythe. We made the unfortunate decision to sign a six month contract with them back in February this year to sell our shop. A valuer visited us and told us that if we paid so much upfront, they'd be no more fee's to pay and if the shop wasn't sold within six months we could simply pull it off the market or go with someone else. It was originally marketed and valued at £50,000.
Initially we had a lot of interest and a sale looked likely. Then lockdown happened three weeks into the shop being advertised and all went quiet until late July, early August. Barely anything from Hilton Smythe. This we had expected due to the circumstances. In the meantime, the shop has been open and trading extremely well. Then come early August, we start being messed around by the agent. Suddenly and without any warning another agent has taken over and is arranging viewings with people who are not properly vetted. We're let down at the last minute by people who don't show up. We then reduce the price of our business in an effort to sell quicker, even then the agents kept calling with offer's well below the new asking price and when we turned them all down, we were made to feel like we're the ones being unreasonable and as though we should just accept any offer.
Low and behold, we have decided to take our business off the market. Our contract ran out on August 2nd, therefore we are now out of contract. But... Hilton Smythe have stated that we have to give them six weeks notice for them to take our business off the market and in this time, we must accept viewings else we are liable for a fee of almost £3,000! We only received an actual copy of our contract, the day we gave Hilton Smythe our notice, which was two days ago. Yesterday, emails were flying back and forth between Myself and the agency over yet another no show.
Hilton Smythe have become bullies and will stoop to any depths. They're not on the sellers side, the very people paying them and they will send anyone, unvetted, to waste your time on the promise of a sale. No matter how hard you try to get out of it, they will use 'the contract' against you. Do expect a level of stress that will drive you to the brink of a nervous breakdown and if you have a decent business, expect it to be adversely affected by bogus buyers phoning them and then you being forced into showing such people around! I urge anyone thinking of selling a business, go elsewhere. I wish I had seen some of these reviews back in February.
Elliot Heath are superb to deal with: professional, informative, have great knowledge of the local market and always keep you posted on progress and feedback. Rikki, Elliot and George are always really amiable and friendly to deal with and make what can be a stressful process much more pleasant! A much more personal service and very honest approach.
Having dealt with Elliot Heath over the past few months we've found our experience to be pretty varied. When we we looking at purchasing a property through them, everything was great they were always on time for bookings and very knowledgeable on every property we visited as well as professional. Buying a house through them was a long process for us but they were always patient and communication on anything coming to market was excellent.
Once we purchased the house this is where we found things a little more difficult due to emails going answered and call backs not being received. Our process lasted three months and unfortunately towards the end of the sale (which fell through not to the fault of Elliot Heath) we were left completely in the dark as to what was happening with the property and when a moving date might be put in place.
As mentioned the sale never went through and we had to pull out, notifying Elliot Heath of this and our situation we received no further communication not even any acknowledgement they had received our email. The only way we actually knew this was because we saw the property go back on the market.
All in all a good service whilst trying to buy a house, but poor once purchased.