JamesDean were absolutely fantastic. They were very professional but still friendly and approachable. Emails were responded to very quickly and without delay. I'd recommended them to anyone.
Terrible service do rent rent buy or sell with these people. There let signs are everywhere because they do not take them down. Make sure you photograph every part of property you are renting or they will try to keep your deposit. The customer service is good until they have your money it is then none existent.
We were very impressed with the polite and professional manner Darren conducted his visit to our home. He explained everything in great detail about how our home would be marketed, we went ahead with it straight away/ We would have no hesitation in recommending Cubitt & West to anyone. Many thanks.
Loraine from White and Sons has been extremeley helpful so far. Thank you for being speedy and so helpful with my queries.
White and sons, have been excellent throughout the purchase of our property, in particular Stephanie!
She has kept us updated and helped us the whole way through the process. I cannot recommend them enough! I will definatley be using white and sons in the future!
The house sale went through with very little fuse and in a timely manner. There was always someone at Connells to speak to on the matter. Thanks you
Just sold my flat with Connells. An absolute horrendous experience and would never use them again. I paid for high quality brochures to be given to potential buyers when holding an open day. I was told this would be the best motive but the brochures were not ready for 3 weeks after the open day and once the flat was sold, due to a continous, already known problem with the printers they contract! Connells did not think that this was there error even though they charged me for the service and did not deliver. A slight annoyance to say the least. The biggest problem was using Black Solicitors their 'recommended' solicitors. It took 8 months for them to conclude the sale. My buyers used Shoesmiths another recommended solicitors by Connells. Both solicitors did everything in their power to try and and ensure that this would cost me hugely and were hell bent on not working together to progress the sale. Example being that even though this property had share of the freehold they wanted a DOV to include the balcony in the demise. I could understand this if this was a lease hold property. Anyhow, I agreed to do it and Blacks wanted to charge me £1500 which I feel is outrageous. I refused to pay and instructed another solicitors who charged my less than £500. I complained to Connells about their 'recommended' solicitors who were not acting in my best interests at all. I also felt that Connells seemed to be acting more in the buyers interests than mine. Constantly not telling me the hole picture and it transpires that my buyers did not have the funds available to buy the property. In the end I flipped out, and told them they had two weeks to exchange or I was putting the property back on the market with another agent. Suddenly after 8 months we got somewhere. Connells are unprofessional, and really should rethink who their 'recommended' solicitors are as they are not fit for purpose. Connells have totally put me off using estate agents in the future and I can now see why estate agents such as Purple bricks do so well. Thats exactly where I will be going next time. Charging me lots of money and not being honest with me, fobbing me off and trying to stitch me up with solicitors. You should be a shamed of the way you conduct yourselves. The fact it took you 8 months to sell my flat and you think you did a good job is deplorable. The manager there just talks over you the whole time and when you get annoyed about the bad job they are doing... it's all about the work she has done and makes it about her rather than you... the paying client! AVOID this Fawlty Towers chambles of estate agents at all costs.