Ashleigh stone was amazing from the get go. We have Emily that deals with us mainly but all the staff are so helpful. They are so easy to get hold of not just over the phone also when it comes to email. They made our moving in so comfortable and wasn’t stressful one bit!
3rd Aug 2021 (8 weeks ago)
We viewed a property with Ashleigh Stone a few weeks ago, the communication up to the viewing and the viewing itself was professional, however, as soon as Ashleigh Stone took the administration fees for the property to be put on hold, the communication was terrible. Despite having paid the £300 administration fee the same day as the viewing, they did not hold the property as they had said but continued showing other clients the property. We asked for a receipt of our £300 and never received this either. Me and my partner decided to pull out of the property due to the continued viewings, lack of communication and due to receiving no receipt of the fees paid. We called Ashleigh Stone to cancel, they did not argue against a refund of the fees and said they would refund the money immediately. Again we asked for e-mail confirmation of this and received nothing. Three days passed and no refund had been received, we called them yet again and thankfully it was done the same day. I would not recommend this estate agency after dealing with other companies that are far more professional. While their sales in the beginning may be well executed, once fees are paid, they seem to lose all interest in customer service and looking after their clients.
4th Mar 2015 (6 years ago)