Rob and the Team at Hunt Roche have been absolutely amazing! They always pick up the phone, email or call back as soon as they can and Rob in particular has gone more than the extra mile for us. Nothing ever seems too much trouble and his positive attitude is fantastic! Very professional service. If you're selling a property in their area, don't consider anyone else!
It's considered good practice and courteous to get back to clients who go out of their way to view and make an offer on a property but unfortunately this Estate Agency doesn't follow this practice. I viewed a property and made an above asking price offer listed by this Estate Agent and then waited to no avail for a response. I then found the property sold on Rightmove and had to chase the agents myself for an update that it had been sold! I've been buying and selling property for many years and i have never not had a response to an offer before. Wouldn't recommend using this Estate Agent at all!
Great service throughout the sale of our property. We will be recommending Scott and Stapleton to friends and family! Thank you Rob and Lisa.
1 star understatement. I lost the property i was about to rent and £480 (plus £20 change they just decided to keep after my £500 bank transfer) for making a mistake on my application form. A total con. Avoid
Helpful in a brisk, unfussy way, Ashleigh Stone have a good understanding of tenants' needs and keep the 3-month inspections going with straightforward efficiency. I was with them for just over a year, during which time the company addressed virtually every query and repair problem with professional dedication.
We viewed a property with Ashleigh Stone a few weeks ago, the communication up to the viewing and the viewing itself was professional, however, as soon as Ashleigh Stone took the administration fees for the property to be put on hold, the communication was terrible. Despite having paid the £300 administration fee the same day as the viewing, they did not hold the property as they had said but continued showing other clients the property. We asked for a receipt of our £300 and never received this either. Me and my partner decided to pull out of the property due to the continued viewings, lack of communication and due to receiving no receipt of the fees paid. We called Ashleigh Stone to cancel, they did not argue against a refund of the fees and said they would refund the money immediately. Again we asked for e-mail confirmation of this and received nothing. Three days passed and no refund had been received, we called them yet again and thankfully it was done the same day. I would not recommend this estate agency after dealing with other companies that are far more professional. While their sales in the beginning may be well executed, once fees are paid, they seem to lose all interest in customer service and looking after their clients.