I would like to convey my thanks to the following teams following sale of my property
-Sales and marketing who showed people round the property and always informed me of outcomes
-Sales Progression Team who worked tirelessly to ensure exchange of contracts was completed. My calls were always answered & I was kept informed of progress.
Special thanks to Jeanette Clare & Danielle who I spoke to on many occasions
Awful agent , didn't put forward our offers even tho we was in a sold position, we also know families who have been let down by this agent due to overpricing and selling houses with major issues and not telling the clients.
Having moved 9 times,I found Rob Cooke and the team to be head and shoulders above Agents I have used in the past.
Rob is polite,professional,giving weekly feed backs on the chain progression until exchange of contract.
I cannot rate Rob and his team highly enough.
It's considered good practice and courteous to get back to clients who go out of their way to view and make an offer on a property but unfortunately this Estate Agency doesn't follow this practice. I viewed a property and made an above asking price offer listed by this Estate Agent and then waited to no avail for a response. I then found the property sold on Rightmove and had to chase the agents myself for an update that it had been sold! I've been buying and selling property for many years and i have never not had a response to an offer before. Wouldn't recommend using this Estate Agent at all!
Always very efficient and keep everyone updated. Highly reccomend!
1 star understatement. I lost the property i was about to rent and £480 (plus £20 change they just decided to keep after my £500 bank transfer) for making a mistake on my application form. A total con. Avoid
The staff were very friendly, helpful and professional. The process was very quick, and they had us moved in to our new flat within a matter of weeks from viewing the property. We are very glad that we went with Ashley Stone for our first property and hope to use them again for our next!
We viewed a property with Ashleigh Stone a few weeks ago, the communication up to the viewing and the viewing itself was professional, however, as soon as Ashleigh Stone took the administration fees for the property to be put on hold, the communication was terrible. Despite having paid the £300 administration fee the same day as the viewing, they did not hold the property as they had said but continued showing other clients the property. We asked for a receipt of our £300 and never received this either. Me and my partner decided to pull out of the property due to the continued viewings, lack of communication and due to receiving no receipt of the fees paid. We called Ashleigh Stone to cancel, they did not argue against a refund of the fees and said they would refund the money immediately. Again we asked for e-mail confirmation of this and received nothing. Three days passed and no refund had been received, we called them yet again and thankfully it was done the same day. I would not recommend this estate agency after dealing with other companies that are far more professional. While their sales in the beginning may be well executed, once fees are paid, they seem to lose all interest in customer service and looking after their clients.