Outstanding service from Will, Danielle and Jamie. In particular Will was very patient with me throughout and I am sure he will have a successful career! Thanks, Mark
The senior partner of this company knew that I was making a very long journey to view this property (245 mile round trip) and, unfortunately, he sent a young man who knew virtually nothing about the property, could not answer many of my questions, did not have a key for a door marked "chemicals, keep out" and did not know what was behind it and told me that a cylinder in the house was the boiler when it plainly wasn't. The journey was a complete waste of my time and money and I did not feel confident in the agents enough to proceed with the purchase of a property that I was keen to buy. I felt thoroughly undervalued as a customer. I will avoid using the Welshpool office in future.
I have used Halls 3 times in buying & selling properties & always found them professional and extremely helpful. I would not hesitate to recommend them and more recently have been delighted with my experience dealing with both Oswestry and Ellesmere branches.
The least accommodating estate agency I have ever had the displeasure of dealing with. If I were selling my house with them I would be very disappointed.
I wanted to book a viewing on a property which they would be hosting as it was vacant. They had nothing at all for two weeks and couldn't accommodate any of our chosen hours but eventually we compromised and booked the viewing. Two days before the viewing is supposed to happen I got a call to say they were cancelling our appointment and were instead holding an open house on the property earlier that day because they had a few viewings and wanted to save themselves some effort.
If I were the owner of the property in question I would be finding a new agent ASAP and I urge anyone considering using them to take this lack of service into consideration when making your choice.
Me and my family rented Tegfan, Llangadfan, SY21 0PR from Norman Lloyd from Mr Toby Assinger. Upon moving into the property we noticed the master bedroom window and the built-in wardrobes were covered in Stachybotrys(black mould), the paint work was patchy and shoddy with a number of scuff marks, there was dust in nearly every room and the garage fascia had heavy moss growth. We complained to the landlord and Norman Lloyd to which they responded that we should take photos of the condition of the property which we did and then cleaned the property throughout to a liveable standard. 5 Weeks later the landlord asked to inspect the property we obliged even though this would seem too soon into the tenancy especially given the condition it was let in. He apologised for the condition the property was let and no concerns were raised. Imagine our surprise when only three weeks later we receive a letter from Norman Lloyd claiming the landlord was wishing to sell the property and would need to enter to take photos of every room. Why you would want a tenants belonging inside the property whilst you do this i do not know, also why the landlord felt the need to sell the property after letting it for 8 Weeks is questionable. We were also told in no uncertain terms whilst the landlord couldn't serve us our Section 21 notice we were more than welcome to find a new property. I have three children one of which suffers with cerebral palsy, he is due to have a very expensive life changing operation this is one of the main reasons we chose a bungalow. It left me and my family very distressed and out of pocket having to find a new home in such a short period of time. Norman Lloyd have merged with MMP and once we had decided we have to find a new home and moved out it was MMP's turn to attempt to extort my family. They claimed the house required re-painting at a cost of £225 to us and cleaning to the cost of £140 to us. We obviously did not accept these deductions to our deposit and i kindly pointed out that not only was the house in an unfit state when it was let, no inventory was signed by ourselves and the landlord or neither agent had the legal documentation required to determine what condition the house was in when we let it. Below are pictures of the property when we let and two of the cleanliness when we left. The house is currently being let which was agreed almost immediately after we left, even though the property was apparently being sold. There is nothing in law to stop agents and landlords doing this, in my opinion there should be. Ultimately i feel me and my family were discriminated against by the Landlord Mr Toby Assinger, Norman Lloyd and Morris Marshall Poole and i felt this review was necessary to help protect other young families like mine.
Really friendly and knowledgeable staff who moved quickly when we wanted to view two properties for sale and kept us in the loop with both, so far so good!
Brown & Ginger
Arranged viewing, then traveled a round trip of 550 miles to have no one turn up at property. Called office and told they never confirmed and only called the vendor once on a house number and could not get reply. Never called vendors mobile and never called me back to say they couldn't get hold of anyone. Also very rude to me when called to ask why they didn't contact myself or vendor on his mobile. As luck would have it the vendor was passing the house and stopped to see why we were parked on his drive. He also is not happy and will be removing from company. He also said in two years we were the 1st to view property,so sounds like this estate agent promotes its places for sale very well ... NOT