I visited Darlows in Merthyr to see what properties were available as I am looking for another buy to let. I sat down with Sarah, who was very helpful and professional. She gave me good advice about the area. I look forward to arranging some viewings with her shortly.
Made an appointment for them to call to value my property at 5pm today. By 5.20pm no show. Phoned them up and they said they'd had "diary problems" then told me it was booked for next week!! I know it wasn't next week as we aren't even here. Totally unprofessional. Wasted my time. My husband had finished work early to be here so wasted his time too. Going to a company who can work a diary and show up and be more professional.
Amy & Rachel provided a first class service in finding tenants for my property. They kept me informed of every step, provided valuable guidance & sound professional judgement. I would recommend Peter Alan Blackwood office to any other landlords considering using a letting agent.
I was meant to be viewing a property today and some genius from the lettings team has managed to take the keys home to the property and then have a day off and not tell anyone else in the office. So I booked the morning off work at my own cost being self-employed to have someone ring me 15 minutes before the viewing to say they can't find the keys. Then have me wait around another hour to find out they cannot obtain them. Absolutely incompetent service
we have bought and sold properties through Apex and they seem to be the best we come across. The also manage several properties for us through their letting service.
The estate agent I had was very arragent. She said everything in the property was fine. 6 months later I've been without a boiler, hot water and mould in ever room in the property. Been trying to get hold of Aimee yet no reply and when I do get a reply I get abuse!!! Be very wary of this estate agents !!
I have always used this company for buying and selling, excellent service, always friendly and helpful.
We went to see a property being managed by Apex. We liked it and was told that renovations would be carried out. Me and my partner put down £200 to start the application process. All went well and my partner went to see the property to measure up for curtains etc only to call me at work in floods of tears because none of the work had been done and the landlord was not able to pay to carry out the repairs. Electrical sockets were hanging off the walls, wallpaper falling off, plaster missing from walls, light fittings hanging from ceiling, radiators hanging off the walls. No gas or electrical certificates, and the house was a complete mess. We then decided that we did not want this house as the work was not being carried out to bring the property up to a liveable standard. We asked for our money back as the application and paperwork was for a house on the understanding that the house would be repaired and all work completed. The manager, said we will get back £100 of the £200 we gave them and that we were lucky to get that back as they now claim that no one said that the work that needed doing, which we pointed out with the letting agent for Apex would be done. We are thoroughly disappointed and upset by the way Apex have dealt with us, we feel cheated and disappointed by this company and write this to warn others of this shoddy back alley estate agents who will gladly place their tenants in danger for the sake of making money. We have now started the ball rolling in taking this company to small claims court.
What a lovely Honest, Professional Team, I have had a few experiences with estate agents and they have not been good!!! so to finely meet good, honest people is a relief! Louvain Properties I will never go any where else. As soon as you meet them you feel at ease, they are upfront with everything and its so nice to be able to put your trust in them and they are very reasonable with rates compared to others I have used and been ripped off.
I would very strongly recommend Louvain Properties to anyone and everyone - you will NOT be disappointed.
Took a rental for a property knowing if you fail credit check you can have a guarantor.
After failing credit check they said I would not be allowed to have a guarantor.
I paid £149 for this service. They failed to fulfill their agreement and have now stolen £149. Claiming it is non refundable.
Do you know a reference fee these company’s pay is only around £9.50.
Now they will find other tenants for the same property and charge them £149.
Pretty good scam isn’t it!