Just sold a house with this firm. Professional efficient job done. Dedicated sales progression team (jo parsons) saw the sale reach completion. It can be stressful selling but it helps if you use experienced people.
14 THE GLADE WYLLIE NP12 2HB -Roberts and Co blackwood did not inform me that there is an ongoing boundary dispute between the developer and vendor. It's alleged that the vendor doesn't own 1/3 of the land and owes around 20000 pound for this. The road is not being adopted by Caerphilly County Borough Council due to a drainage issue and the righthand side houses need drainage installed in their back gardens. Wasted our time and money
Amy & Rachel provided a first class service in finding tenants for my property. They kept me informed of every step, provided valuable guidance & sound professional judgement. I would recommend Peter Alan Blackwood office to any other landlords considering using a letting agent.
I was meant to be viewing a property today and some genius from the lettings team has managed to take the keys home to the property and then have a day off and not tell anyone else in the office. So I booked the morning off work at my own cost being self-employed to have someone ring me 15 minutes before the viewing to say they can't find the keys. Then have me wait around another hour to find out they cannot obtain them. Absolutely incompetent service
After buying a property from the Aberdare office, we then let the property via Apex Merthyr. They have been managing the property for over 16 months and so far no major issues. All round a good company to deal with.
The estate agent I had was very arragent. She said everything in the property was fine. 6 months later I've been without a boiler, hot water and mould in ever room in the property. Been trying to get hold of Aimee yet no reply and when I do get a reply I get abuse!!! Be very wary of this estate agents !!
I have always used this company for buying and selling, excellent service, always friendly and helpful.
We went to see a property being managed by Apex. We liked it and was told that renovations would be carried out. Me and my partner put down £200 to start the application process. All went well and my partner went to see the property to measure up for curtains etc only to call me at work in floods of tears because none of the work had been done and the landlord was not able to pay to carry out the repairs. Electrical sockets were hanging off the walls, wallpaper falling off, plaster missing from walls, light fittings hanging from ceiling, radiators hanging off the walls. No gas or electrical certificates, and the house was a complete mess. We then decided that we did not want this house as the work was not being carried out to bring the property up to a liveable standard. We asked for our money back as the application and paperwork was for a house on the understanding that the house would be repaired and all work completed. The manager, said we will get back £100 of the £200 we gave them and that we were lucky to get that back as they now claim that no one said that the work that needed doing, which we pointed out with the letting agent for Apex would be done. We are thoroughly disappointed and upset by the way Apex have dealt with us, we feel cheated and disappointed by this company and write this to warn others of this shoddy back alley estate agents who will gladly place their tenants in danger for the sake of making money. We have now started the ball rolling in taking this company to small claims court.
I would highly recommend Rachel & the team at JW Homes, they sold my property in a matter of a few weeks as predicted by the owner at the initial valuation. Rachel always kept me updated from start to finish and the level of customer service is outstanding. I will never use another Agent after using the team at JW. Highly recommend!!!!
I've called the company on several occasions and asked for a full list of properties available in the blackwood and surrounding areas ........ still no email. I also arranged to view properties and asked them to send me a confirmation of the address and date and time of the appointment ...... no surprise no email. If your a lld and considering letting your property using these I wouldn't bother wasting my time