I am so impressed with the lettings team of Loveitts. They are by far the best letting agency I have ever had since I came to the UK. Hassle-free, quick response, always ready to help. They really helped me in getting a fantastic property at a bargain price and I just had to do this review to show my appreciation. I will definitely recommend this agency to anyone looking to rent a house.
Worst experience I ever had with estate agency. You are only important till you sign the contract, if you need any maintenance sorted, you're at the bottom of their list.
They log the calls but only for the sake of it because they don't pass a message on the relevant person. I've just spent a couple of minutes again with the receptionist spelling my name, telling the problem to find out when my contact person is back from his lunch break, then I have to call again. What a waste of my time and their resource.
Hawkins are one of the worst Estate Agent i have encountered. We lived in rented property for few years and the shower was not working. I had my hip replacement and could not get into bath. It was not fixed. I was served notice and threat for legal action. Had to do house move on my crutches. Subsequently was trying to put an obstruction to new let as well. Never recommend. I could have given them 0/-ve star if an option.
I am writing to thank you formally for the excellent service my mother and I received from you and your colleagues with her property sale.
I very much appreciated the courtesy and understanding in your dealings with my mother before she moved to Wokingham and with your professionalism, prompt communication and proactive handling of the sale. This certainly made my life a lot easier knowing everything was in a safe pair of hands.
Yours Pat W.
We did our homework and met with 3 different estate agents and are very happy that we decided to list with Claire Dawe and her team at Bairstow Eves. Receiving regular updates and good communication was our biggest concern as we live in Canada and were dealign with the sale of an estate property. Claire understood our concern and delivered excellent customer service; she was very responsive to all our inquiries and took extra time to explain every step of the process.
Sadly, an agency that is dishonest and not necessarily ethical in its dealings. I happened to deal with this agency a few months ago, and made an offer to purchase a house, which was then accepted by the vendor. I then set in motion my conveyancing and mortgaging arrangements, but had to go overseas just for a few days, with the full knowledge of the vendor and the real estate agency. In the meantime however (just a couple of days later), the estate agency persuaded the vendor to accept an alternative offer from another buyer (presumably because the alternative offer did not involve any mortgage and the agency personnel could make their commission more quickly?). This was despite the fact the vendor was still keen to sell the house to me due to the commitment they had given me, but they were pretty much browbeaten into reneging on the agreement. This is not an estate agent that respects agreements (regardless of whether it is verbal or written), and it is certainly not one I will want to deal with in the future.