Karis has been excellent throughout my house purchase. At times I had some difficulties and Karis was always first to want to help, even when it was something not related to the estate agents. She gave me a top class service and I wish her all the best for the future. :)
Karis, Sarah and the rest of the team were brilliant during the sale of our house, very communicative and friendly.
We were very unlucky as we had 2 purchases fall through on us but they were very helpful finding plenty of properties for us when we were back on the search.
Excellent and personable service as well as being upfront about fees with no hidden extra costs.
Thank you so much Karen from start to finish you were amazing you always kept me updated with the sale of my house and with you always on the ball I was able to completed in just 4 weeks!!!! Thank you thank you thank you Sarah
We were attempting to move house, arranging everything necessary, doing all we could do while Your Move basically expected us to jump through hoops to get anywhere. They left it until the last minute to tell us certain information and then when they finally decided that we could move in to our new house, they would not accept reasonable methods of payment and informed us that we would have to pay over twice as much as we expected in order to pick up the keys, saying we had signed something we had not signed. The amount they asked us for included charges we had previously known nothing about including something for which we were under the impression we had already paid.
As we have had to give up our current rented house on the basis that we would be moving a week ago, Your Move have now left a family homeless all because they don't do their job properly.
We thought they were a reputable company but leaving things until the last minute, messing people around, leaving them homeless, causing lost income by having to take time off work to move when they aren't actually going to be able to move anyway, charging more than expected and claiming someone's signature is on something when they haven't signed anything nor been given a copy of something they are meant to have signed are not the actions of a reputable company.