One of the best letting departments within an agency we have come accross! Would highly recommend, Essex Guilde homes looked after us very well throughout our tenancy with them. Excellent service, very professional and a brilliant experiance!
Trying to make an appointment to view a property they have the keys to is impossible. Made to feel like an inconvienience.
Highly recommend Elliott & Smith. Have just bought our first home through them and cannot fault the service we have received. A HUGE THANKS to George who has been amazing from start to finish, answering every question we have had! Thank you so much for all your help!
They may support the seller but not the buyer at all.
Very shady agents who hide a lot of information from the buyers, seems like if you've got a dodgy place to sell these are the guys for you. Buyers beware!
Have to personally thank Harry for his amazing service. Extremely efficient and dedicated to finding the right home. Outstanding service and a true professional.
Awful so disappointed with the service i can only say we didnt recieve. We viewed a house to rent put the deposit and heard nothing only to be told there was a problem as the land lady was going through a divorce. We waited on patiently still no call from haart so we called again they claimed still no answer to divorce we should wait another week in which time i find our house up for rent with another company. I can only say we now have our house the house haart could not sort out and the divorce story is a whole lie since speaking with new liasons our landlords are happily married. Awful service full of liea with not one appology and they dont like to make a phone call to you so get ready to make a few chase up calls with them basically they take your money and dont do anything else good luck if you use them
Tracy Jennings assisted me when I telephoned with a query raised by my tenant. Rather than going through Nottingham Office I thought it might be easier to contact my local agent. I had received a renewal request but my tenant had advised that she had not. Tracy answered my queries efficiently and in a timely fashion and by Close of Business that day the issues were completely resolved.
Avoid this agent, and especially the manager, if you want an honest, open, fully communicating service, fully respecting you as fee paying client.
I engaged Abbott's Rayleigh to sell my mother's retirement apartment. They recommended I accept a lower offer, by £2,000, than the best offer on the basis the lower was only 3 parties and the higher was 5 parties, with the bottom party not using an agent, so best avoided. I therefore expected a straightforward process.
There was a five week delay on my part awaiting probate after my mother died two months into the process, but as soon as I obtained probate within five weeks, I expected a quick completion as the two other parties had had that time to finalise all legal bits during three months.
Another two months later, still no exchange of contracts, despite many, many telephone calls to the manager. Then another colleague in the office revealed there was in fact six parties in the chain and another had also had to get probate.
Over five months, at no time did the manager reveal the original chain had collapsed and I was now in a much more complex chain. Worse, I was told the colleague should not have revealed to me the change of chain. Their policy would seem to be to keep their fee-paying client in the dark.
Party number 3 in the chain issued three deadlines on exchange, then pulled out, so the apartment had to return to market. If I had been advised months earlier of the more complex chain I could have returned to market earlier. The delay costs me £200 monthly in management fees on an empty apartment.
I cancelled my contract with Abbotts and write twice to the manager, simply asking why I had not been informed of the collapse of the original chain. The manager is so arrogant he has ignored both letters. I will now complain to head office.
Note that Abbotts is not a member of the National Association of Estate Agents with its professional standards.
No wonder that the group is in such a dire iinancial situation and has had to be rescued but still faces collapse.
The manager at Abbotts Rayleigh is the worse kind of shifty estate agent.