Great team, very helpful in progressing our purchase. Highly recommended!
27th Aug 2019 (2 years ago)
We have had terrible service from Thomas and May since day one of moving in. They provided us with the keys at the office, and when I asked them to provide us with safety certificates for the property they seemed confused.
They had provided a gas safety certificate, but no other certificates which are provided by most reliable and safe lettings agents or landlords (e.g. electricity, fire, PAT, EPC). When I explained this to them they then thought it best to tell me that I was wrong in thinking these should be provided (even though I used to work at a lettings agency and know the standards). They all made this point and even raised their voices, making the whole experience very hostile and aggressive that I left very abruptly.
We decided to give in our notice 6 months after moving in to the property. The first viewing arranged by Thomas & May did not allow for the 24 hour notice which is outlined in the Tenancy Agreement.
I then discovered that at another viewing, photographs of the flat with our belongings in had been taken without our permission and put up on Rightmove.
I would never recommend them to anyone, even someone who was desperately looking for a place to rent. I certainly would not use them again myself.
9th Aug 2016 (5 years ago)