Dealing with Lisa and the team through email initially and then face to face was a complete pleasure. This experience was due to their professionalism and the helpful way they interacted with us. Nothing was too much trouble, including second viewings within a very short time period (we were only in Reigate for two days!). Lisa, Nikki and Charlotte are real gems. Thank you.
After our 5th conversation confirming our viewing and being clear we didn't have time in the afternoon, we had another call from the agent asking us to reschedule to the afternoon as she didn't want to go to the property twice in one day. After confirming another 3 times during the week and once in the morning that we'd be there, We were greeted with an empty property. After calling they made up the story that we didn't confirm our viewing and that no-one set off.
Incredibly unreliable and untrustworthy branche. Avoid.
Very positive experience buying a house through them. They didn't put any pressure on us, were open and honest throughout, patiently put up with our stupid questions and unusual circumstances, and continued going out of their way for us well after the sale was complete and their commision was in the bank. Couldn't be more different from the estate agent stereotype.
My experience is frustrating to say the least. I have been told that a bungalow is for sale in Reigate on the corner of Sandcross Lane and Doversgreen Road. There is a board outside but it does not appear for sale on the website, nor Rightmove. When I call, all sales agents are 'busy' with other customers.I have tried more than once. I am calling long distance so this is very inconvenient. I just wonder how many hoops one has to jump through with this company.