The professional, empathetic approach I received from the entire team at Savills in Reigate from start to finish re-set the bar in terms of the level of service that should be expected from an estate agent. Never too pushy, hugely empathetic and always available – even through the tough times of a very difficult purchase – there was never a phone call where I thought they had anything but my best interests in mind. Without them, my sale would not have gone through, and I am forever grateful to them for helping my family and I land my dream, forever home. Thank you so much!
Use very underhand tactics-intimidated my aged aunt. Avoid
We purchased our house through Hamptons and the lovely Ali looked after us throughout the process. She was so friendly and helpful, and was always super quick to respond to any of our queries. The whole process was handled professionally and efficiently and we moved into our dream home the weekend just gone! When we picked up the keys from the office we were presented with a lovely bottle of wine which we thought was such a lovely gesture. I would highly recommend Hamptons, especially Ali who was just brilliant.
After our 5th conversation confirming our viewing and being clear we didn't have time in the afternoon, we had another call from the agent asking us to reschedule to the afternoon as she didn't want to go to the property twice in one day. After confirming another 3 times during the week and once in the morning that we'd be there, We were greeted with an empty property. After calling they made up the story that we didn't confirm our viewing and that no-one set off.
Incredibly unreliable and untrustworthy branche. Avoid.
Very positive experience buying a house through them. They didn't put any pressure on us, were open and honest throughout, patiently put up with our stupid questions and unusual circumstances, and continued going out of their way for us well after the sale was complete and their commision was in the bank. Couldn't be more different from the estate agent stereotype.
My experience is frustrating to say the least. I have been told that a bungalow is for sale in Reigate on the corner of Sandcross Lane and Doversgreen Road. There is a board outside but it does not appear for sale on the website, nor Rightmove. When I call, all sales agents are 'busy' with other customers.I have tried more than once. I am calling long distance so this is very inconvenient. I just wonder how many hoops one has to jump through with this company.
Ralph James were great. No pressure during viewings, flexible to allow us three viewings of the house we purchased, available late into the evening to settle the negotiation and really helpful through to completion. They cared about both parties in the sale and did everything they could to make the deal go through smoothly. Would definitely recommend.
Having worked in Agency for many years, you get to see the good, the bad and the ugly. As a first time buyer, Ralph James handled everything so well for me. I bought a leasehold flat and considering leaseholds can take some time to go through, the team made it happen quickly and smoothly. I also used McMillan Williams Solicitors, recommended by Ralph James who were excellent!