Absolutely amazing staff and service! So professional and friendly! Will definitely recommend to everyone!! Thank you guys so much!
Miss A, Brayton, Selby
“JP Harll offer a friendly and professional service. Carol had found a purchaser for our property within days of it going on the market and she kept us well informed throughout the sales process. I would have no hesitation in recommending JP Harll to others wanting to appoint a property marketing agent that will provide excellent service!”
Mr D, Brayton, Selby
"I approached JP Harll as sole agents for my house sale, the sale went through very smoothly and quickly with the agents keeping me well informed throughout the sale as to what was happening, even my Solicitor commented how helpful Carol had been and how their life would be much easier if more agents were as efficient."
The Hunters (Selby) team were brilliant in helping me with my first purchase. Literally nothing was too much trouble!
The support during the sales process was excellent, the sales progression agent was available all the time which really helped so we knew what was happening. With the house sitting empty, Hunters agents very kindly took meter readings and checked up on the property which gave us great peace of mind during a hugely stressful process.
we recently purchased our 1930s property in riccall (york) through yourselves .
we were dealing with the selby branch and (Lisa buckle )was dealing with our sale from start to finish.
Me and my partner just want express how grateful we are for the fantastic service provided by Lisa and the team , she kept us updated constantly on the position of the seller and moved things forward very swiftly ,whilst providing us with all the infomation and recommendations needed to progress , Lisa is a true asset to your company and we will be recommending Ashtons to our friends and family .
In my opinion I received very poor service from this estate agent who I could never recommend.
I went to see a house that they had for sale which I was immediately interested in. The day after I viewed the house, the property sold. At the time, my house was not for sale, so although disappointed, I accepted this.
This prompted me to put my house up for sale so I would be able to act faster in future. After 4 weeks, the property I viewed still hadn't been marked as sold. I was advised by the estate agent that the property was still for sale, as the original buyer had not been in contact for weeks and the vendor would accept matching offers if received before he made contact. Upon hearing this I immediately reduced the asking price of my house and received an offer on my property.
I promptly contacted Ashtons and asked if the original buyer had been in touch but was again told the vendor would accept other offers if received before the original buyer got back in contact. I then put in an offer which I was led to believe was about the same as previously accepted and Ashtons advised they would take this to the vendor. Based on what Ashtons had said, I was confident that this would be acceptable.
Within about 2 hours of me making this offer however, Ashtons advised that the original buyer had got back in touch and so the seller would remain with this buyer unless we increased our offer substantially. I was told Ashtons had not contacted the original buyer following my offer, but my suspicion is that they must have done and this was what prompted him to get back in touch, otherwise he would have lost the house. Although not impossible, I find it most unlikely that in this buyer’s numerous weeks of absence, they happened to get in touch the very moment I make my offer.
The actions of this estate agent put me in very poor position and I would recommend caution when dealing with Ashtons.
Some further points to answer the challenges mentioned in the response from Ashtons:
1) I am not sure why waiting 6 months to write the review is relevant? It took me 6 months to find and move into another property and it also enabled me to verify the price that the property sold for on Zoopla. This allowed me to write a factual account of the events that happened 6 months ago. I also don’t understand why I would need to go to you before writing this review? As far as I am concerned I am more than entitled to write a review and contacting you would not change what happened regarding the events and circumstances of this property.
2) Your comment about me offering tens of thousands less is an exaggeration and it is also irrelevant. It is true I offered about 20k less than the 310k or 315k asking price, but I offered the same as the original buyer and subsequently an even greater amount – hence my wait for the Zoopla information to be published so my review could be accurate. To pull me up on this show that you are missing the crux of the issue; the point here is that I was led to believe by Ashtons that offers in this region would be accepted. I understand that you are not responsible for the actions of your vendors, but I am questioning the miracle of the original buyer getting back in touch without your intervention.
If I could give 0 stars I would.
Took £300 of us for referencing. And due to our credit not being excellent. Didn't give us chance before telling the landlord it's a no. Despite having three people to be guarantors. But they didn't tell the landlord that. And we was honest and upfront from the start. Homelet the referencing company where brilliant. And even said they need to bring guarantors into the equation before telling the landlady it's a straight no. Everything else on our references where perfect, offered 6 months rent upfront, and double bond on top of guarantors in abundance. The property has been up months and no interest. Met the landlady and she was lovely and understanding. And even said there and then happy to have us and Lola forward to having us in the property. Feel very hard done by. Don't recommend stephensons, especially if you're a tenant!