Can’t heap enough praise on Nancy Inglis (Beckenham Branch) - from the moment I walked in and explained my situation, she knew exactly the type of property I was looking for, came up with a shortlist of 5 and we went and saw all of them. Nancy gave me her honest opinion on the pros ans cons of each and 3 hours later I had paid the deposit on my preferred choice. Her great service didn't stop there - she helpfully guided me through the subsequent paperwork, from references and helpful information right through to signing the contract, checking in and picking up the keys. If you need to rent - ask for Nancy - you can't go wrong! Minesh
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
I had an amazing experience with streets ahead agency. George Barnes was really helpful and always gave me advices and giving me options. Great customer service!
Oana Daniela Dascalu
One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.
Dawn and Angus were very friendly, efficient and professional throughout the process of buying our house through them. They were very quick to answer any questions we had and we couldn't recommend them highly enough
We had the misfortune of asking them for a valuation, and when we chose another estate agents they kept pestering me with weekly phone calls, even after the sale, until the sign was removed. What is ironic is that I liked them as an agency and I nearly used them instead of the others, but because of this my daughter who is seeling her flat, didn't even bother to call them in for a valuation. Stupid way of losing business.
My experience with KFH Crystal Palace was seamless throughout. It was so quick to book a viewing and go through all the steps once I decided I liked the flat - the team was incredibly accommodating, efficient and responsive, especially Kaan. I'm moving into my new flat today, only two weeks after viewing the property! I would definitely recommend them - they take amazing care of potential tenants.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
Hayley from Foxtons has been invaluable with a property purchase and is always ready and willing to talk to me and answer questions. She has made a difficult process easier with her warmth and professionalism. I would highly recommend her to other people.
Really bad organization. Unreliable and bad communication. Although they pretend to be the best is not real. They charge more then other competitors..
Awesome team.. lovely people,, professional., reliable,knows the business well..highly recommend them, A good estate agent is hard to find but these guys definitely are the ones vendors/buyers should choose.Top class staff. Andrew is exceptional to deal with. do not hesitate to choose them..Merry Xmas to you all at Jukes.
My move was a bit of a marathon, three sellers pulling out, my buyer pulling out just before Christmas. But we got there in the end. Got me a buyer in a tricky market because of fears over brexit, & always kept informed during the proceedings.