The feedback post viewings from the staff was prompt and on the whole constructive, educating us on the market view of the property. I know that this particular sale had a number of challenges. Their calm approach and experience, played a large part to ensure that the whole process did not collapse. Very focused, ambitious and well-educated team members. Thank you.
A quick thank you to Croydon Lettings. Very professional help and advice from Rauf who made sure we found exactly what we was looking for. Hopefully this will be the start of good new business for the future. Thanks
Don't bother with Choices Croydon!!! They are unprofessional as following confirming a viewing by email, they then didn't turn up and had no common decency to call. What a waste of time.
First impressions count so I will never use them again. Their properties may look nice, but customer service is just as important - which they have none of.
Thank you Patrick Jones. Amazing job, was really hard working. Help me and my family when we were very desperate and he was really quick with finding us a property. Also Kunal. Big Thanks again!
One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.
My wife and I viewed a property in early January as we are expecting our first child, everything went through fine and we both got excepted.
However due to some unforeseen circumstances we was unable to move in the property which was a shock to us all. However A gentleman by the name of Jack Moore that works for the East Croydon branch who I must say is a all round wonderful nice guy, not only did Jake make the situation soothing for my wife who is heavily pregnant but he dealt with the situation in a calm and composing mannar ensuring we were dealt with abruptly.
Jack could have forgotten about my wife and myself however he made it a priority to ensure we found our dream place. Less than two weeks later thanks to Jakes determinations we are now in our property and most importantly my wife is very happy as we expect out first child.
Jake is a wonderful asset to the team at bairstow eves east Croydon and I will be very surprised if he is not promoted withing a couple of years. If dealing with this agency I would highly recommend Jake Moore.
Thanks to everyone from Craig, Latoya & Jeremiah
I am leaving 1 star and that is for Maxine Apps-she is their jewel in the crown and worth her weight in gold. I would giver her 14/10!!
So far the rest of my experience has been pretty poor it shouldn't be because I think they are fairly well set up but their communication skills are so poor that I find myself chasing and chasing. It's so frustrating and a total waste of my time and money. I have had contact from the lady who will manage things moving forward and she sounds very hopeful (fingers crossed) but at this stage I wouldn't recommend Bairstow Eves which is a shame because all they needed to do was give me a call and not ignore my emails.
Andrew Stavrou has been very helpful during our property search, accommodating viewings at times convenient for us, and always responded to emails / calls promptly. Andrew's frank and insightful advice has helpfully influenced our search, and we've also appreciated his perspective on marketing our own property for sale.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.