I confirm Karen Potter and her team have provided excellent service and assistance for the sale of my elderly parents house recently. They have been very professional and caring. I would not hesitate to recommend them.
So unprofessional!!! I was told I could not view properties at weekends as my house was not on the market yet. As soon as I put my house on the market, I went into the agency to arrange a viewing for a weekend as I work all week out of Southport so cannot do midweek but they then told me I had to have a buyer ready to be able to view properties at weekends. Well, it safe to say I will not set my foot in that agency again and those poor vendors have definitely lost a potential buyer, who knows maybe more, judging by the attitude and professionalism of those agents!!!
The old story we tried all the rest (waste of time) but ball and percival are certanly the best. they are fantastic Danny and the team at the southport office are secound to none.
They done exactly what they said they woiuld do and sold our house and they did very proffesional with constant updates plenty of veiwings and step by step from start to finish including help with solicitors and always at the other end of a phone for any questions you may have a big thank you to all involved so if you want the best no hassle and full communication along the way look no further than Ball & Percival Southport.
The agents didn’t contact us once from when offer was accepted until the day before completion.
When another party also put an offer in on the property we understand we were lied to by the agents telling us it was a cash buyer when in fact they weren’t.
I had arranged a second viewing on the property for before exchange took place- nobody turned up and they failed to tell me that the agent had been scheduled elsewhere. After waiting 15 minutes I called and got an apology and re booked this.
The agent didn’t set the alarm code when leaving the property (I’m sure the seller wouldn’t be too happy about this!).
We weren’t impressed with the service- all they want is their (over priced) commission.
We used purplebricks to sell who I couldn’t fault!
Prompt and excellent service, would happily recommend using these professional estate agents.
Terrible experience with so called estate agents..! Similar to previous review posted on here about them they lack any customer service, no real contact, always had to ask and chase for feedback been with them for one year nearly only generated one viewing on property ..! They have incompetent and un interested staff working for them just complete waist of time like many estate agents promise the earth deliver little except excuses!