Great experience with rawlinson gold, very helpful staff in particular Mitchell providing us with everything we needed for first time renters. Fees were quite reasonable too.
I called and offered to take a flat the very day it was advertised.
Nick Sage (Harrow, Lettings) told me I'd be the first to view it. Chased him and was told to "be patient like the rest of them". Called a week later and the flat had gone, he had not even called me for a viewing. During the first call he asked me how much I earned, I actually TOLD him the gross amount. He then asked for post-tax and I said I was not sure and he actually said to me "you don't know how much you earn?" after I already gave him gross figures. The CHEEK of it. Total scum bag.
The call whereby I found out this bad news was answered by Sarah Smith (Harrow, Tenancy Manager) who got instantly defensive upon realizing they had balls'd it all up, spoke over me and had a disgusting trashy attitude. At first she said she could not confirm whether the flat had been let, I asked why and asked if she did not have access. Her response was then that she finished at 5pm (this was about 4.55pm) - I then said OK I will let you go and suddenly she changed her mind and went to her desk and checked. Spent half the call being told to shout (literally) because their phones are terrible.This woman was absolutely horrendous and foul mouthed.
Spoke to Steven Gosling, Lettings Manager. Profusely apologised - the only person in that office with any competence. However put the icing on the cake by asking me what my requirements were anyway (in case he could stitch me up with something else via. themselves).
Disgusting company I would not rent a shed from these jokers.
Was fortunate to have dealt with James Townsend and his team with a purchase. Everything was very professionally handled, kept us informed and understood situations when things weren't going as smoothly as we imagined. Would recommend James and a personal thank you to him for always going that extra mile.
This review is about an employee called Anita -who is essentially a walking lawsuit for Preston Bennett and Shanly Homes.
My family and I visited Elder Place in Bushey to view a home there. My parents invest in a lot of property and they wanted to get my second opinion on this one. Unfortunately, Anita was on duty. And there it began.
Anita got angry at us for daring to walk outside the hallway (she had locked the door to the show home itself as she was showing a couple of white men around. Ahem.)
When she finally let us Indians in, she looked us up and down and refused to tell us anything about the apartment. Then she asked my autistic brother "what was wrong with him". When we asked her a question, she told us she was busy tending to said white pair.
When we questioned her attitude towards us, she told us that "she had witnesses" (the white men), whom she had "a very good relationship with" (we know - the door was locked ????). Then, when I told her I would complain to HQ (you know, for the racial profiling and the disability discrimination), she ran after us, out of the door. By this point she's crapping herself and her voice is flagging - she knows she has screwed up.
When I asked her if she was *really* running after customers, she just stared at me. Check Preston's twitter page for the photos of her doing so.
I've never felt this discrimated against in my life. Especially in an area which is full of Asians. Weirdly, PB are in Stanmore which is mostly Asian/Jewish, but maybe she just doesn't understand her demographic.
Essentially - Shanly Homes lost some business today, as they chose the wrong estate agent.
Suite 141, Viglen House, Alperton Lane, Wembley Middlesex
I'm really happy to my new house which Mark was very helpful with the purchased of my house. I'm very happy with service which best service compere with other Estate agents thank you so much for your help mark.
Very unprofessional and unethical company. No consideration for customers. Felt like they are only interested in making any commission even if its very low. Pushing customers around and lowering the price without telling or asking permission. Not taking responsibility for their actions, rude and arrogant.
I would like to rate Mr Thomas Potter 5 stars rate, Mr Potter helped us understand the area, the value of the house, the most important thing is he made the deal happen. Brilliant service, we have nothing to say, but BIG THANK YOU!
disgusted by the way my daughter was treated by the office staff(ms Allen) after she had moved into a rented property. I am still waiting for my money, owed by the company---bearing in mind that my daughter vacated the flat in February. Really disappointed in agent with such a famous tag to it.
I thought that the Hinton and Downes agency were excellent in helping me find a property, and the way Sophie and Grace organised arranging my tenancy was absolutely terrific. I highly recommend this company to anyone looking to rent a property.
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.