Great experience with rawlinson gold, very helpful staff in particular Mitchell providing us with everything we needed for first time renters. Fees were quite reasonable too.
I called and offered to take a flat the very day it was advertised.
Nick Sage (Harrow, Lettings) told me I'd be the first to view it. Chased him and was told to "be patient like the rest of them". Called a week later and the flat had gone, he had not even called me for a viewing. During the first call he asked me how much I earned, I actually TOLD him the gross amount. He then asked for post-tax and I said I was not sure and he actually said to me "you don't know how much you earn?" after I already gave him gross figures. The CHEEK of it. Total scum bag.
The call whereby I found out this bad news was answered by Sarah Smith (Harrow, Tenancy Manager) who got instantly defensive upon realizing they had balls'd it all up, spoke over me and had a disgusting trashy attitude. At first she said she could not confirm whether the flat had been let, I asked why and asked if she did not have access. Her response was then that she finished at 5pm (this was about 4.55pm) - I then said OK I will let you go and suddenly she changed her mind and went to her desk and checked. Spent half the call being told to shout (literally) because their phones are terrible.This woman was absolutely horrendous and foul mouthed.
Spoke to Steven Gosling, Lettings Manager. Profusely apologised - the only person in that office with any competence. However put the icing on the cake by asking me what my requirements were anyway (in case he could stitch me up with something else via. themselves).
Disgusting company I would not rent a shed from these jokers.
I called three agents to book in three valuations for my property that I am thinking of selling due to my children’s school commitments later this year. Haart was one of the agent I called due to them being well known and the rating they had when I searched on google, I booked the valuation over the phone with Daisie, from that moment I knew that when I do sell my house it will be through haart. Then I met with the branch manager, Maxine who covered everything from start to finish throughout the valuation and answered all my questions that I had about moving. When I have got my plans sorted, I will sure to give them a call.
Really REALLY poor form from this estate agent. After a viewing a property last Thursday we investigated the market and emailed Haart's representative, one Mr. Wais Dawlazie, with our carefully considered offer on the afternoon of Friday 29th September.
With no answer three days later I went onto Haart's website chatroom and was told by someone called "Chloe" that "my manager Mr Dawlazie" was in fact called "Qais", not "Wais", and had misspelt his own name and email address in his communications to us not once but three times, hence the absence of a response to my email. She added that such misspelling can happen easily. Then she said she didn't work in his office and couldn't reach him. So how was he "her manager" then?
I called his office today (Monday morning) and he confirmed that his name really was Wais (NOT as young Chloe insisted then) and that following our offer last Friday, sent from my email address, his reaction was to call my partner instead to discuss the matter. He left her a voicemail promising to call her back on Saturday but didn't, and on Monday (today) claimed he had been too busy to call back on Saturday. Really? An estate agent is too busy to pursue an offer from a buyer? Too busy to start the negotiation and sale process??
He then told me today that all offers would have to be qualified first by his mortgage adviser, one Mohit Mehra, and this at the seller's EXPRESS REQUEST as "they have been stung in the past". Strange for a property that has only been for sale for three weeks - not much time to get stung there. Stranger still that a private seller would ask an estate agent to give a buyer - who already has a mortgage arranged elsewhere - mortgage advice as a means to validate an offer on their property.
Meanwhile today my partner pointed out to Mr Dawlazie the open house event scheduled for the house of interest on 7th October, this coming weekend. He denied this fact vehemently, insisting the open house in fact took place on 30th September and asked my partner what made her think the event had yet to happen. She directed him to his (and Haart's) own website where the property's open house event is clearly marked for 7th October.
After emailing to ask why we needed to meet his mortgage adviser when we weren't seeking any kind of financial advice from Haart or its partners, I called Mr Dawlazie again to ask why he felt this meeting was necessary and told him in no uncertain terms that I wasn't going to waste my time with it. Without a word of argument he promised that he had already passed our offer to the seller and would not need us to present ourselves before his mortgage adviser after all. Quite the opposite message to that which he had given my partner only a few minutes earlier.
Mr Dawlazie takes a very different approach with my partner compared to me. Later today he called her again, repeating his words in a subsequent email written as poorly as his speech was incoherent and mumbling, to express his disappointment at our offer. He mentioned both on the phone and in his email that Haart had after all just sold another house on the same street for £550,000, some £50,000 above the asking price for the house on which we had made our offer.
Were we supposed to know this amazing fact? Does he think all houses on this street are identical and to be sold for the same price? Is this why he thinks we should increase our offer? What a STUPID comment to make to a prospective buyer. Perhaps Mr Dawlazie was looking for a round of applause. Maybe he learned his negotiation skills in kindergarten last week but I'm afraid I'm no longer interested in dealing with this raving, educationally subnormal estate agent. Chances are he never even passed our offer to the house's current owners as promised.
My sympathies to the poor sellers of the property concerned - at this rate they will be lucky if Haart manages to bring any buyers whatsoever to the negotiating table.
Mark and team it has been great working with you. I will recommend you guys to all my family and friends.
Special mention to Hannah for always being there!
This review is about an employee called Anita -who is essentially a walking lawsuit for Preston Bennett and Shanly Homes.
My family and I visited Elder Place in Bushey to view a home there. My parents invest in a lot of property and they wanted to get my second opinion on this one. Unfortunately, Anita was on duty. And there it began.
Anita got angry at us for daring to walk outside the hallway (she had locked the door to the show home itself as she was showing a couple of white men around. Ahem.)
When she finally let us Indians in, she looked us up and down and refused to tell us anything about the apartment. Then she asked my autistic brother "what was wrong with him". When we asked her a question, she told us she was busy tending to said white pair.
When we questioned her attitude towards us, she told us that "she had witnesses" (the white men), whom she had "a very good relationship with" (we know - the door was locked ????). Then, when I told her I would complain to HQ (you know, for the racial profiling and the disability discrimination), she ran after us, out of the door. By this point she's crapping herself and her voice is flagging - she knows she has screwed up.
When I asked her if she was *really* running after customers, she just stared at me. Check Preston's twitter page for the photos of her doing so.
I've never felt this discrimated against in my life. Especially in an area which is full of Asians. Weirdly, PB are in Stanmore which is mostly Asian/Jewish, but maybe she just doesn't understand her demographic.
Essentially - Shanly Homes lost some business today, as they chose the wrong estate agent.
Suite 141, Viglen House, Alperton Lane, Wembley Middlesex
I'm really happy to my new house which Mark was very helpful with the purchased of my house. I'm very happy with service which best service compere with other Estate agents thank you so much for your help mark.
Very unprofessional and unethical company. No consideration for customers. Felt like they are only interested in making any commission even if its very low. Pushing customers around and lowering the price without telling or asking permission. Not taking responsibility for their actions, rude and arrogant.