Leonardo was super helpful, friendly and efficient during my search for a house to rent. Thank you very much!
Not even worth the one stat I have to give. After having to email three times asking them to leave me alone as I had found a property, got an obnoxious reply from them telling me that the person spamming he 'hadn't bothered to check their emails' therefore I should have expected the onslaught. Three emails and one voicemail in one day when I've asked you to stop three times isn't acceptable and is also illegal!
Don't use these guys, they'll never leave you alone. Use Greene & Co instead.
The team were great and handled both my sale and purchase efficiently. Took all my stress away! Would definitely recommend them over any other estate agency. Thank you!
Appalling customer service, THE WORST estate agency I have ever dealt with!! Having rented property for the last 20 years I am aware estate agents will lie through their teeth to get you on board and then be no help at all after you have paid the money to them. These agency staff in Rayners Lane are completely incompetent and their customer service is ridiculously poor. The management also dont accept any criticism and simply shrug their shoulders at their staff poor service. DO NOT rent through these people, they will RIP YOU OFF!! This agency should be closed, the staff are useless incompetent liars. I have given it one star as wasn;t able to give them half a point. YOU WILL regret renting through this agency!!
Gibbs are a well known estate agent as they are leaders in customer service. We were blessed to have Matthew Marchant as our Lettings and Property Manager. He is understanding and willing to work hard to developing good relationships with tenants. We are half way through our first year of tenancy with Gibbs and were happy to say, that whilst there were some teething problems, these have been addressed to a good standard. This was made possible due to Matthew's willingness to provide good customer service. His positive attitude, professionalism and communication skills were highly efficient.
Tahsin Ali Kassam
Jenna was great when me and my wife were looking for a property! Awesome service, would definitely recommend.
I would like to thank Mr.George at Harrow Weald office a ton as he has helped me a lot to complete my purchase by keeping both party solicitors on board and chasing them again and again. without him It was not possible to complete the deal on time. I would definitely recommend to use this estate agent.
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Form the first visit we were really impressed with their professionalism and enthusiasm for the house. They promised they had clients already on their books and true to their word they had viewings before we even had the house details ready they had viewings. 16 viewings with 5 offers within 2 weeks. Follow up support has been great and despite my reservations about Estate Agent charges I think they have earned their money and I'm pleased to be able to recommend them to you! Excellent service. Kept us fully informed with regular updates, chased our buyer when needed and were very professional throughout. Would be happy to recommend them to anyone.
My mum's just exchanged on her sale through Robsons Pinner branch and they've provided an excellent service throughout a difficult set of transactions. Having suffered at the hands of one of the other local agents, Nick Cenizo couldn't have been more helpful with resolving all the issues that had arisen. Highly recommended!
This is the second time i have sold a property through Robsons Pinner. Dan and his team are knowledgeable and efficient. The only reason i have given 4 stars and not 5 is because it took a bit longer than expected to get the sold board up. This is is outsourced to a board company though and not directly down to Robsons, and they did contact the board company to get it sorted asap. I would recommend Robsons to anyone looking to sell their home in Pinner.