Great experience with rawlinson gold, very helpful staff in particular Mitchell providing us with everything we needed for first time renters. Fees were quite reasonable too.
I called and offered to take a flat the very day it was advertised.
Nick Sage (Harrow, Lettings) told me I'd be the first to view it. Chased him and was told to "be patient like the rest of them". Called a week later and the flat had gone, he had not even called me for a viewing. During the first call he asked me how much I earned, I actually TOLD him the gross amount. He then asked for post-tax and I said I was not sure and he actually said to me "you don't know how much you earn?" after I already gave him gross figures. The CHEEK of it. Total scum bag.
The call whereby I found out this bad news was answered by Sarah Smith (Harrow, Tenancy Manager) who got instantly defensive upon realizing they had balls'd it all up, spoke over me and had a disgusting trashy attitude. At first she said she could not confirm whether the flat had been let, I asked why and asked if she did not have access. Her response was then that she finished at 5pm (this was about 4.55pm) - I then said OK I will let you go and suddenly she changed her mind and went to her desk and checked. Spent half the call being told to shout (literally) because their phones are terrible.This woman was absolutely horrendous and foul mouthed.
Spoke to Steven Gosling, Lettings Manager. Profusely apologised - the only person in that office with any competence. However put the icing on the cake by asking me what my requirements were anyway (in case he could stitch me up with something else via. themselves).
Disgusting company I would not rent a shed from these jokers.
Tim Buckley and his team went the extra mile in every respect to ensure a successful sale of my property. The support given during the stressful process of selling our home was second to none and I would have no hesitation in recommending them. Excellent service, it was money well spent.
Appalling customer service, THE WORST estate agency I have ever dealt with!! Having rented property for the last 20 years I am aware estate agents will lie through their teeth to get you on board and then be no help at all after you have paid the money to them. These agency staff in Rayners Lane are completely incompetent and their customer service is ridiculously poor. The management also dont accept any criticism and simply shrug their shoulders at their staff poor service. DO NOT rent through these people, they will RIP YOU OFF!! This agency should be closed, the staff are useless incompetent liars. I have given it one star as wasn;t able to give them half a point. YOU WILL regret renting through this agency!!
It was a great pleasure to meet Danny at Gibbs Gillespie in Pinner, he was very helpful and patient with my search to find the right property. After the sale he acted promptly to all my queries I have had. Highly recommend. Thank you
I can imagine all the reviews here fake. I dealt with Luke and Danny. They are just not good enough. They were unable to sell my property at all. There were no viewings for 1 whole month and then when I asked them about allowing me to give it to other agents, they want a commission in that too because I made a mistake of signing a sole agency contract. AVOID.... They don't know how to sell. They just dont know the business and market.
I would like to thank Mrs Grace from hinton and downs at Harrow Weald as he helped me a lot! i have known hinton and down one year now and are always friendly with me. i would definitely recommend this agency.All of ten are very kind and they are always there for the customer. Thank you all!
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Robsons were very professional and east to deal with and Nick was fantastic in helping to really push the deal through and coordinate amongst all the different parties to make it happen and keep everyone happy! Thanks Nick
This is the second time i have sold a property through Robsons Pinner. Dan and his team are knowledgeable and efficient. The only reason i have given 4 stars and not 5 is because it took a bit longer than expected to get the sold board up. This is is outsourced to a board company though and not directly down to Robsons, and they did contact the board company to get it sorted asap. I would recommend Robsons to anyone looking to sell their home in Pinner.