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- Barnard Marcus - Earlsfield
Barnard Marcus - Earlsfield
Closes at 6:00pm
410 Garratt Lane, SW18 4HW
With our local market knowledge, expertise in selling and with over 40 offices across London, we have been helping people sell their homes since 1979.
Opening hours
- Monday 9:00am - 6:30pm
- Tuesday 9:00am - 6:30pm
- Wednesday 9:00am - 6:30pm
- Thursday 9:00am - 6:30pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Barnard Marcus - Earlsfield Reviews (61)
Have you used this agent?
82%
2%
2%
0%
15%
Anonymous Tenant
Very happy
1st Feb 2023 (1 year ago)
S lamine
We rented an apartment with BM in April 2021. The viewing was conducted by Kirsty. The landlady was adamant that we move in within 10 days or the apartment would be rented to another potential tenant so although this meant moving very quickly, we agreed to the landlady’s terms. The flat was gorgeous, and I was bowled over by it, but my partner was more cynical. At the viewing he noted a few maintenance issues, but our primary concern was that the property was located directly above a primary school playground so when we viewed the apartment the children were outside playing and it was extremely loud. As we both work from home should the noise be all the time, this wouldn’t be a conducive work environment for us, but Kirsty reassured us twice that the children would only be outside for an hour a day, on their lunch break. She also told us the maintenance issues would be taken care of and the property would be unfurnished.
We arrived to move in and couldn’t access the property due to an emergency electrician blocking the entry.They had ten days to fix the electrics, and chose the morning of a move in to schedule the engineer. Our moving team couldn’t complete the job and we ended up having to move the majority or the furniture ourselves but pay them regardless. It was neither unfurnished or repaired. After a few days it became very clear that the children were outside all day. We thought this might be due to covid, but after a couple of patient months, I suspected we had been lied to, so I decided to enquire at the school and was informed that due to the size of the playground this particular school has always rotated the children’s playtime.
At that point we decided that the flat would be in inhabitable for us, and we would have to move out. We approached BM and asked to end the tenancy early and they took the steps to make this happen albeit refusing to acknowledge Kirsty’s negligence . On a plus, they agreed to wave a huge exit fee, on the provision that we hosted the viewings. Whether Kirsty from BM knew about the children or not is unclear, but what is clear is that Kirsty did not do her due diligence, and simply told us what she knew we needed to hear to push through the sale. It’s her responsibility to provide accurate information about the listings she’s showing, and be honest about what she doesn’t know.
BM constantly dodge calls, ignore emails and make false promises to do things, like transfer money back to you, that don’t actualise. We had to chase them for seven weeks to get our deposit back. It is now 3 months since we moved out and we are still receiving rent arrears letters, and threats that we will be taken to court. It is BM’s responsibility to inform the arrears team that we have moved out and despite several emails to both the arrears team and the manager of the Earlsfield branch to request that the team are notified of our exit , we are still receiving letters. We don’t owe anything, and the property has had new, paying tenants occupying it since we moved out in August, which we found for them to help make the transition as smooth as possible. The fact that we are still receiving these letters is testament to the poor communication and service we have learnt to expect from BM.
I could go on and on about my experience, which has been utterly horrific from start to finish. We now rent through another agency and I cannot begin to explain the difference in our experience. Calls promptly returned, the property checked prior to us moving in and terms of the rental agreement actually abided by. Not to mention, important and legal documents, promptly sent to us on moving in. I still have never received a gas safety certificate from BM. Having now experienced how things are done properly, I recognise just how bad our experience really was with BM. I have never received such an unprofessional and sloppy service in the ten years I’ve been renting in London and needless to say would never rent through BM again.
30th Oct 2021 (2 years ago)
L eleftheriou
I had the pleasure of working with both Finley and Lisa who have successfully helped me to purchase my first flat. They were both super friendly and very professional, always keeping me up to date with the process. I would highly recommend to anyone that is looking to find a very trustworthy estate agency.
19th Oct 2021 (2 years ago)
Z Winters
I feel very lucky to have purchased my property through Barnard Marcus in Earlsfield and would have no hesitation in recommending their services to friends and family. The team that I worked with are exceptional. Fin is a credit to his profession - highly professional, reliable, has integrity and is very personable and knowledgeable. He found me the perfect house and was always available for additional viewings, answering questions and being supportive and helpful. Annabel, who is the Sales Progressor, went out of her way to ensure that deadlines were met and kept me updated throughout the process. She has the patience of a saint and is calm and reassuring and genuinely cares about keeping her clients happy, in spite of the tremendous pressure she is under. The rest of the BM team were equally professional, courteous and customer focussed and a pleasure to deal with.
28th Sep 2021 (2 years ago)
A Larson
Finley and the rest of the team at Barnard Marcus have been brilliant. Finley understood exactly what I was looking for and rang me to be the first to see a reduced property, leading to successful offer. The purchase had a number of set backs out of our control but I was kept up to date throughout and Finley worked hard to keep communication flowing between all parties.
Overall, the team made the purchase 100x easier that it could have been and it's a pleasure to find such proactive and personable estate agents!
13th Sep 2021 (2 years ago)
Anonymous Homeseller
Unfortunately quite disorganised. Forgot to do things eg EPC. Constantly chasing them for info. Needed more and better staff. Would only show the property to people who had asked to see it, instead of and as well as, speculatively with a group of properties - this is how we found the buyer in the end, and through a different agent.
12th Aug 2021 (2 years ago)
J Hewett
Great experience with Barnard Marcus. Finley was fast and efficient in finding the right buyer for our flat in Wandsworth. He worked hard to make sure our exchanged happened on time. The team were helpful and responsive
5th Jul 2021 (2 years ago)
A Grainger
Excellent experience working with Fin and Alex on a recent house purchase. Both worked tirelessly to ensure the transaction went ahead on time (ahead of the stamp duty deadline) and went above and beyond to contact/chase/keep-up-to-date all parties. Thanks again!
4th Jul 2021 (2 years ago)
E Gorgees
I've had the pleasure of dealing with Finley Grout from Barnard Marcus in Earlsfield. He's been friendly, responsive, and extremely knowledgeable. Genuine in his service and support, Finley is definitely worth seeking out for anything estate related!
23rd Jun 2021 (2 years ago)
M Windsor
We had excellent service from Barnard Marcus's team when we were selling our property. They were always swift to respond and provided professional and effective support with all aspects of the process.
22nd Jun 2021 (2 years ago)
S Kuczynska
I have recently had the utmost positive experience with the Barnard Marcus lettings team. Throughout the process I received excellent lines of communication with both Kirsty O'Shaughnessy and Josh Ferguson , and nothing was ever too much trouble. I would highly recommend Barnard Marcus' services.
15th May 2021 (2 years ago)
V Cartsvane
Finley was very helpful when I was viewing a potential property to buy. I currently live outside of London and said a virtual tour be very useful, so he went to the flat and took a video. During the in-person viewing I had a lot of questions about the property and he was very knowledgeable about it. Highly recommend.
2nd Apr 2021 (3 years ago)
Anonymous Homeseller
Maria sold our 3 bedroom flat recently. It was a pretty straightforward sale although it never seems like that at the time.
We were encouraged to be realistic regarding pricing which resulted in attracting serious buyers who proceeded with the sale. The team kept in touch with us regularly and were very helpful in advising re cleaners, getting locks changed etc as we live 250 miles away and were unable to travel to deal with things ourselves due to Covid restrictions.
23rd Mar 2021 (3 years ago)
F Wells
Highly recommended. Maria went above and beyond to make sure my purchase went through quickly and questions were answered with the Seller. The process was much better than experienced with other agents at different companies. Thank you to the Barnard Marcus Earlsfield team!
23rd Mar 2021 (3 years ago)
M Chapman
We’ve just sold our flat with Barnard Marcus and we’ve been really impressed with the service. Finley and Lisa were fantastic throughout - both really helpful, always available and really nice to work with. Couldn’t recommend them highly enough. Thanks again guys!!
11th Mar 2021 (3 years ago)
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More Barnard Marcus branches
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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