Are Barnard Marcus - Battersea Right For You?

Really need to listen to potential clients. We walked in, gave them our details, from the word go we said we're not from the area so we would need some help on that front. The person we spoke to kept asking us 'how about such-and-such street?' We kept saying 'We're not from the area, please would you tell us where that is?' Fox and Sons rep 'It's round the corner from whichever square.' Us 'We're not from round here, we don't know where that is.' Fox and Sons 'It's past Sainsburys.' Us 'We don't know where that is.' etc etc Even the person sitting next to the rep we were talking too gave us an apologetic look, we weren't being listened to, we went through this conversation four times with four different properties. After about 15 minutes we said our goodbyes, walked out, looked at each other and agreed we wouldn't be going back.

The above mentioned lady is a staff employee of William H Brown of whom worked in this branch but now works elsewhere. This is what gives Estate Agents bad names... and Jonathan G Ross is also has connections with William H Brown. Horrible time dealing with them on the sale of my property, would never use ever again!!!!!! 1 STAR.

No Communication between the staff . The right hand does not know what the left hand is doing. A shambles of a company.

We initially used Fox & Sons to find a tenant for a rental property in Brighton and were immediately impressed by the presentation and professionalism of the member of staff from their Lettings department in Western Road who came out to view the apartment. Fox & Sons had been recommended to us by a neighbour who, a couple of months earlier, had successfully let his own flat via Fox & Sons at a traditionally flat time of the year for the rental market and spoke very highly of their services. To our great delight, within a fortnight Jack, the Lettings Adviser handling our business, had found a very suitable tenant for our property. Throughout the process which then ensued, much of which was conducted via email and mobile phone across multiple time zones since we were travelling in Australia at the time, we never received anything less than an exemplary service from Jack. Acting as our sole point of contact, he capably and efficiently guided us through the whole process from initial assessment of our property right through to check-in of the new tenant. Jack’s sheer professionalism coupled with an in-depth knowledge of the Brighton rental market and of the complex and ever-changing set of legal requirements with which landlords must nowadays comply, combined to make what, for a whole range of reasons, can be a stressful and frustrating time for landlords seeking quality tenants for their properties, into a smooth and (almost) painless experience. In fact, so impressed were we by the service received from Jack at Fox & Sons that, a couple of months later, we used their services a second time to find a tenant for another property. Once again, Jack was able to match us up with tenants, this time within just a week of viewing the property, whilst delivering the same exemplary standard of care and professionalism we had enjoyed with the first property. On the basis of our dealings with Fox & Sons, I would have no hesitation in recommending them wholeheartedly to any landlord seeking a high quality letting service from a professional firm who really understand the local market and can deliver the results you need competently, efficiently and within the shortest possible timeframe.