S Amani
5

Jakub Lasia was my dedicated agent at Barnard Marcus, and honestly, 5 stars doesn’t feel like enough for the level of service he gave me.<br><br>Moving to London from wales was already a really stressful experience, but Jakub went above and beyond from beginning to end. I actually initially missed out on the flat I wanted because another offer went ahead, and I thought that was the end of it. Jakub didn’t just move on to the next client, he remembered me, kept following up, and when the original offer didn’t go through, he made sure I had the opportunity to secure the flat. I’m now moving into what genuinely feels like my dream home, and I really don’t think I would have got it without his persistence and dedication.<br><br>What stood out most was the personal touch. At no point did I feel like I was just another name or another client. He remembered the little details, checked in with me more than once without me having to chase him, patiently answered my endless questions, and made sure I understood every stage of the process. He genuinely made me feel like finding the right home for me mattered to him too.<br><br>Having dealt with quite a few agents during my search, the difference was honestly huge. Jakub was consistently warm, positive, reassuring and incredibly hospitable. Even when things were stressful, speaking to him immediately made the whole situation feel much more manageable.<br><br>That same warmth carried through to the rest of the branch as well. When I went on to discuss my offer, the manager was equally welcoming and friendly, and I left the discussion feeling completely at ease with the agency and my decision.<br><br>Just an all-round brilliant experience. Professional without ever feeling impersonal, incredibly dedicated, and genuinely kind throughout. Jakub is an absolute credit to Barnard Marcus and I couldn’t recommend him highly enough. Thank you for helping me find my home!... Read more
3rd Sep 2026 (13 days ago)