Despite a very traumatic legal process and complications with the developer on the day of moving in ( moved in end of November 18 but only legally owned house mid February 19) Sarah Walsh was excellent . She kept me informed throughout the whole process and kept my spirits up when the whole thing looked like it was falling through. Buster showed me the house initially and was very informative gaining me access when required .Superb professionals throughout the whole process and would definitely recommend again and use again .
Called on a Saturday enquiring about a property. No one was available but left my details for someone to get back to me. Still waiting.
I was kept up to date whilst a new tenant was found for my property, the service was professional, friendly and efficient .
Deplorable, unprofessional service. I can only comment specifically on my experience with Lettings.
With this in mind, barring incompetent administrative management - (i.e. having to chase up your own references, the agency’s neglect to update bank details, its’ sending threatening penalty letters for late payment when payment is not actually late and the Manager quickly attributing blame to Accounts colleagues, despite her having sent the letter herself) - the agency is almost bearable. Yet once you request to end a tenancy, the marked unprofessionalism really becomes apparent.
Due to relocation, my husband and I gave notice to end tenancy at which time, Flick & Son became excruciatingly difficult. The letting agent no longer addressed us by our first names and when making arrangements to check out, the letting agent informed, ‘We don’t do check outs’. Flick & Son instead instructed an “independent” inventory company to undertake check out at its leisure, for which we were charged £90. The check out took place approximately 5 days after the keys were returned to the agent. Tenants are not permitted to be present at such a check out and hence, there were suddenly accusations that the property had not been left clean (despite having passed a series of inspections over a 3 year period and being given glowing feedback that we had kept the place immaculate, in addition to having spent in excess of 6 hours cleaning the property prior to departure), and Flick & Son sought to deduct money from our deposit for a cleaning company to attend. There were outlines on a bedroom wall from where the sun had shone into the property causing vague shadows on the paintwork, so Flick & Son wanted to take money from our deposit to cover the cost of redecoration, (ridiculously overlooking the fact that as humans, we have little control over daily solar positioning). Two bulbs in the kitchen weren’t working and they even charged for those, despite their having taken meter cupboard keys which we had purchased when we moved in, because Flick & Son could never be bothered to supply any.
When we disagreed with these findings, Flick & Son actively avoided all telephonic communication, instead hiding behind their keyboards, transcribing nonsensical and evasive emails.
The matter went to dispute with the Tenancy Deposit Service for which part of Flick & Son’s charges was thrown out; but it was an arduous and unnecessary process and half of the evidence we submitted wasn’t even assessed or considered.
Having spent 3 years in the property, decorated it to a better standard, kept it immaculately clean and saved the roof from flooding (which was repaired a whole year after reporting it to Flick & Son), we were left highly disappointed by the agency’s unprofessional, opportunistic and careless nature. There has been no genuine apology from their side - (an ‘I’m sorry, but...’ barely qualifies) - and when we left the property, Flick & Son had the audacity to re-advertise with out of date pictures and an increased rent!
If you are seeking to rent in the area, you’d be better off approaching Durrants, Druce or Hamilton Smith, who offer an actual service to tenants. If, by some miracle, Flick & Son were pursuing improvement, it could learn a lot from its competitors, particularly Durrants, whose business acumen is quite simple; customers are at the heart of its service.
With this in mind, Flick & Son should strive to respect its tenants instead of opportunistically exploiting them.
It is true that moving home one of life's most stressful events, but Sophie made the whole process much easier for us. I'd not hesitate to recommend her and the very able team at Fenn Wright's Kesgrave Office should you be considering purchasing a new house.
Cheerful and do provide feedback but not sold our property in three months
Cornerstone Residential Estate Agents, 42 Market Hill
After a long period of little advance with a long established agent in Woodbridge. We removed the house from the market and turned to Cornerstone a few months later. A really excellent move that restored my faith in Estate Agents. No nonsense advice, straightforward and professional in every way. The whole experience was a pleasure. I would not hesitate to suggest you use them. I will certainly return to Cornerstone without hesitation, should I need to buy or sell in the area again.
Spoke to a Steve yesterday to book a viewing said “he had to check with vendors and would get back to me “ he never did and booking time has now passed !!
WOULD NEVER RECOMMEND !!
My partner and I have had bad credit due to past relationships. Both now financially stable but could not find an agency willing to help in anyway. Kept getting knocked back on references and checks! Until... We came across Austwick Berry. Immediately after explaining our situation and we told them we feel like we're being judged due to our past, instantly they said they would try their best and didn't they just. Harriet and Hannah in the lettings department were kind, supportive and very on the ball. Harriet approached landlord and put our story across. Our checks came back OK and our references, and we're now going into our third week in our new home. Just in time for the birth of our first child. Austwick Berry didn't judge us, what they did was listened, understood and pitched us perfectly to the landlord who then was willing to take on our application. We honestly can't thank Austwick Berry enough. Can highly recommend. With in reason no matter what your situation is, if the affordability is there and you have nothing seriously adverse wrong I'm confident the team will be able to help.