L White
Nathan at the Lowestoft branch has been brilliant. Kept us posted every week on potential properties. Genuinely wanted to help us find a property. Can only recommend them at the highest level even though we found a property with another agent.... Read more
5th Oct 2024 (18 weeks ago)
L Geer
Very helpful through the whole process of buying our new home, 100% recommend. Nothing was too much trouble, special thanks to Josh & Cheryl. Thank you so much!... Read more
Buyer
5th Oct 2024 (18 weeks ago)
Matthew

We enquired about viewing a property through Abbotts Beccles at the start of May 2024 but had to arrange both viewings directly with the vendor due to unavailability of Abbotts staff. Leanne was our agent.
After placing an offer, we were encouraged to use Countrywide in-house for our mortgage, as it would "speed up the process." Caitlin Johnston, our mortgage advisor, initially reassured us she’d handle everything, but things soon went downhill.
We were asked to meet in branch to sort paperwork and ID, etc which we promptly did. Countrywide is a partner company to which the main company is Connells Limited, who also hold Abbotts brand as a group company.
Countrywide, working with another broker (Dynamo - which is also a Connells brand!), incorrectly placed us on an adverse credit lending route with The Mortgage Lender (TML). Months went by with repeated requests for the same documents, causing unnecessary delays. By late July, Caitlin left the company suddenly, and no one informed us. Even when directly asked, Abbotts’ manager, Cheryl Swallow, insisted things were fine, leaving us in limbo. Arianne Maguire based in Norwich was given to us as a replacement broker but we found she'd left the company shortly after our referral too! Adam Doughty also based in Norwich, who was at the time the team leader refused to communicate with me, ignoring every single one of my emails and phone callback requests.
We have paid £798 to Countrywide on Tuesday 14th May 2024 for a lifetime membership which has proved to be useless. A payment of £281.60 was made to the Property Information Exchange on Wednesday 29th May 2024 which was an external payment to carry out checks - fine with this. We also paid £455 to The Mortgage Lender PLC on Tuesday 4th June 2024 through Connells to begin the application. Wasted money as they were unable to fulfil our basic request of finding a suitable mortgage. We didn't even get to offer stage. Why a sub-prime lender was offered for no good reason is a mystery?
Now into August 2024 and with nothing happening and pressure coming from Cheryl and Leanne at Abbotts, we had no other choice but to take advice elsewhere. We found a lovely independent whole market broker who took instruction and had an offer in place in 13 days from start to finish. Luckily our vendor was very obliging and stayed by our side, hoping we'd get things sorted quickly. We had no support here from Cheryl or Leanne.
We recieved the offer from Coventry Building Society. Someone who I'd refer to as a "mainstream lender". Ironically, Coventry was available through Countrywide, but we were sent to a less favorable lender called The Mortgage Lender though an intermediary Dynamo, owned by Connells. To many cooks in the kitchen!
Having now finally exchanged on 30th August 2024, the last bits of paperwork were completed and we found ourselves completing (ironically) on Friday 13th September!. Throughout the whole process we found Abbotts staff to repeatedly lie or avoid giving answers that they didn't want to give. Cheryl would talk over you, butt in and always try to assume her passive aggressive behaviour by always reminding us that she'd been "in the business for 10 years". Other staff would not pass information over and we'd find ourselves having the same conversation again which then confused things.
I'm now going through the proces to pursue refunds for services and costs we incurred though no fault of our own. This is ongoing. Nobody follows up callbacks and emails go un-answered.
So in summary to my long explanation I'd NOT recommend Abbotts or Countrywide. My suggestion would be if engaging with Abbotts that you DO NOT use any cross sold services or products.
All in all the process has left a bitter taste with us and has ruined the journey in owning our first home.... Read more
Buyer
14th Sep 2024 (21 weeks ago)
J Beamish
Absolutely fabulous service buying our bungalow with Cheryl and her team at Abbotts Beccles. Nothing was too much trouble for them. Keep up the good work , highly recommended ????????... Read more
Buyer
2nd Mar 2024 (11 mo. ago)
B Carter
Currently purchasing my own property after my split with an ex partner. Cheryl and her team have been so supportive and helpful throughout this process and have made it so simple! Couldn’t recommend Abbotts enough for anyone buying or selling a property
Thank you all so much for your hard work
Kind regards
Mr Carter... Read more
Buyer
20th Nov 2023 (1 year ago)
M Spalding
The Team at Abbotts Estate Agents Beccles can only be described as Professional, Efficient, and cheerful, They have supported and guided us through our sale and purchase and nothing has been too much trouble, this group of Ladies are the best, give them a try!!... Read more
Seller
9th Oct 2023 (1 year ago)
S Northgraves
Excellent service from Anna, highly recommended.... Read more
21st Aug 2023 (1 year ago)
B Patterson
My partner and I had the pleasure of buying our first home with Abbotts and we were so impressed, we got in touch to buy our second.
Not only did Cheryl manage to sell our home and support us in buying our new home, she supported us through plenty of hurdles! The ladies at Abbotts speak to you with noticeable passion about their jobs, they do not talk down to you, they are on hand to answer any question, as silly as it may seem and have the best understanding of what’s needed and when!
When Cheryl was away on holiday, we were supported by Anna who I can say, is just as outstanding at her job as Cheryl!
These ladies have made something so stressful, feel like the most amazing opportunity of our lives. I will recommend this team everytime, in a heart beat! Worth every penny, every laugh, every tear and every spec of our time!
Thank you all so much!... Read more
Seller
20th Jul 2023 (1 year ago)
L sharman
Had the pleasure of being looked after by Leanne very polite and professional... Read more
14th Jun 2023 (1 year ago)
S Harris
The team have been brilliant, they’ve been flexible and patient working around my work schedule, in a slightly hectic time. Caitlin was able to show me much better mortgage rates than I had seen elsewhere, took the time to explain each aspect and my options, and was completely transparent and honest throughout the process.
Can’t recommend enough.... Read more
28th May 2023 (1 year ago)
A Falconer
Not only did Abbott's in Beccles sell my house for me in the most difficult market at the most difficult time of year, the whole experience was smooth, professional and human. And the all female team were extremely helpful with advice about getting the best deal on my new house too. I would highly recommend them.... Read more
Seller
22nd May 2023 (1 year ago)
D Staddon
I was recommended to use Abbots as an Estate agent.
I can truely say it was a fantastic recommendation. I contacted Abbots and asked them to Value a property for me in Beccles.
The service I received was always professional and accurate, culminating in a very successful modern Auction.
I can thoroughly recommend the Beccles team.... Read more
Seller
29th Mar 2023 (1 year ago)
O Turnell
Firstly I want to thank Cheryl and Anna for there amazing, Professional Service !! ????
me and Hannah brought our first home recently and they made us feel so welcome and stress free they made the whole process amazing from Communication to showing us round the house was spot on and picking the carpets and flooring we had loads of time to think and choose.
anything we needed help with they were always the other end of the phone and happy to help if your looking for a estate agent I would 100% recommend Abbots especially Cheryl and Anna many thanks again for your help Hannah and Ollie ????????????... Read more
Buyer
2nd Mar 2023 (1 year ago)
M COLLEN
Particularly helpful staff very friendly.And always willing to go that extra mile to help.... Read more
1st Mar 2023 (1 year ago)
C watts
Thoroughly professional estate agent experience, good communication through out my purchase. Thank you to Cheryl for your support during the whole process. After many poor past experiences with other local estate agents, I would now highly recommend Abbott's.... Read more
Buyer
4th Nov 2022 (2 years ago)
R Catchpole
Purchase went very smoothly. I was kept updated & informed throughout & the staff were friendly, polite & helpful.... Read more
Buyer
1st Nov 2022 (2 years ago)
M Lowther
Anna in the Beccles office has been excellent during our search for a property. She has kept in regular contact with weekly telephone calls and sent us through details of properties as soon as possible.
She has always been very engaging and supportive.
We have now found a property but wish to thank Anna for all her help in our long search!
Sue Lowther.... Read more
6th Sep 2022 (2 years ago)
The team led by Branch Manager Cheryl Swallow were first class.They were most professional and helpful. We would not hesitate to recommend Abbotts in Beccles to anyone seeking to sell or purchase a property. Sorry we were so late with our review we have been away from the area. Richard and Dahlia Curtis.... Read more
Seller
1st Sep 2022 (2 years ago)
C Robertson
We had an excellent and friendly service from Amy, Anna and Cheryl at the Beccles branch. The girls were courteous and knowledgeable throughout and I would have no hesitation in recommending them again.... Read more
5th Aug 2022 (2 years ago)
H Symonds
Wow! Abbots Beccles did exactly what they said they would in selling my fathers house bang on the valuation price alongside providing an absolutely amazing customer experience. So much so that now that I am sadly in the position of needing to sell my late aunts house I have had no hesitation in returning to them as I know they will manage the marketing professionally and sensitively.... Read more
Seller
29th May 2022 (2 years ago)
M Smith
We chose Abbotts to sell a house after a bereavement. After the initial consultation all details had to be handled by email and phone because we live nearly 200 miles away. We were kept fully informed at every step and they handled it all very well. I would recommend this estate agents to anyone.... Read more
Seller
23rd May 2022 (2 years ago)
A Rowe
All the staff at Abbotts in Beccles have shown us the utmost care and attention in obtaining a sale and progressing all aspects.
They are always willing to listen and offer advice throughout the transaction we have moved often and can say that they are without doubt the best Agents we have used... Read more
Seller
11th May 2021 (3 years ago)
A Firman
I recently used Abbotts in Beccles to sell my Mother's Bungalow. From start to finish the whole Team at Beccles headed up by Gabbi were professional, helpful, informative and caring, making the whole process smooth and stress free. I cannot thank them enough for all their help, advice and care. I would have no hesitation in recommending them. Thank you to Gabbi, Aimee and Cheryl.... Read more
Seller
5th May 2021 (3 years ago)
D Covey
Gabby made an excellent impression right from the start, which helped in our decision on which company to choose. From then on, she, along with Amy and Cheryl, helped guide us through the selling process, always working in a professional manner through difficult and unknown times for us all. Just as important, they always remained cheerful and optimistic when we felt let down by others. We would recommend them.... Read more
Seller
30th Apr 2021 (3 years ago)
M Bullock
Very professional team in Beccles, friendly, bubbly and quick to help us out with any problems. Dealt with solicitor and buyers issues when we needed support, kept us in the loop, we couldn't have had a better team. Thank you... Read more
Seller
26th Apr 2021 (3 years ago)
G Christou
Where does one start at the beginning we had several agents come out to value our property, then came Abbott’s . We decided to go with them as they were truthful about what our property was worth were as others tell you what you like to hear . Cheryl gabby and Amy are who we dealt with and they were amazing from chasing buyers solicitors financial advisors.We sold quickly considering these difficult times.They are a credit to there profession and Abbott’s are lucky to have them . Thank you so much for everything Cheryl Amy and Gabby... Read more
Seller
26th Apr 2021 (3 years ago)
J Nicholls
The team at Beccles were absolutely amazing! Professional, quick to respond, resourceful, understanding and friendly. We had a tricky sale for them: probate, we don't live nearby and Covid meant no travelling and our solicitor was on furlough. Superb, can't recommend them enough!... Read more
Seller
26th Apr 2021 (3 years ago)
S Castro
My husband and I have viewed many properties over the last few months, we have booked several viewings with Abbott’s estate agency in Beccles.
Amy Lock has accompanied us on all of our viewings and she has been absolutely outstanding. I felt that with each viewing Amy took the time to understand what we liked and didn’t like about the properties we viewed, and from this built a really accurate picture of what we were after. She was then able to alert us to the fact that things were coming on the market which fit our criteria and I feel she got this spot on.
Amy’s regular communication reduced anxiety, she was friendly, approachable, patient but still remaining professional and efficient.
We feel that we have been on a rollercoaster of a journey to find a new home in the current housing market climate, but throughout it all Amy has been a shining star. Thank you Amy... Read more
1st Apr 2021 (3 years ago)
L Ronchetti
Cheryl, Gabby and Amy have proved to be a great team, while selling my mum's bungalow. They have been supportive and extremely professional throughout the entire process. The fact that all buyers are vetted and quanified before they could view mums place made the whole process easier and with no time wasters. I can't recommend them enough.... Read more
Seller
12th Mar 2021 (3 years ago)
A Thornby-Burt
Following the initial UK Lockdown and a challenging time for my Family. Abbotts Beccles enabled the fairly rapid sale of my Mother's property.
The professionalism and kindness shown by all members of staff that I dealt with cannot be praised enough.
They walked me through every process, kept me informed each step of the way. On more than one occasion going above and beyond to help me.
Thank you all so much, highly recomended.... Read more
Seller
5th Jan 2021 (4 years ago)
I Goold
Gabi, Amy and Cheryl could not have been more supportive and helpful when I put my property on the market through Abbotts. Lockdown brought a pause to proceedings, but as soon as they were able, several viewings were booked in swift succession and an acceptable offer was quickly received.
I'm particularly grateful to the team for their relentless professionalism and good humour throughout what has been a uniquely anxious period for us all.... Read more
Seller
12th Nov 2020 (4 years ago)
L West
I would strongly recommend the team at Abbotts in Beccles to sell your property. My property had been with another agent for 6 months with many viewings but no reasonable offers so I moved agents to Abbotts. I found Gabi, Amy and Cheryl to be very professional, honest and enthusiastic, offering me good support and advice but they also listened to me too. They only did viewings for those people who were in a position to buy and secured a great price for me within 3 weeks. They were as excited as I was when the sale was complete. What a team!... Read more
Seller
10th Nov 2020 (4 years ago)
A Urquhart
A first rate service even when the Coronavirus pandemic hit. I used Abbots to sell my fathers house that was in need of quite of lot of work to bring it up to date. Within a week, Cheryl had printed property details, arranged for a viewing weekend, and received a number of attractive offers. The pandemic arrived and unfortunately the buyer pulled out. Within a few days Cheryl arranged more viewings and had another 3 offers for consideration. I cannot fault Cheryl for all her hard work and commitment during such difficult times. I would highly recommend Abbots in Beccles for the service.... Read more
Seller
9th Oct 2020 (4 years ago)
M Shaheen
We first used Abbotts when we were selling my late mother's bungalow in 2012 and were very pleased with how proactive they were and we sold very quickly. When we came to sell our own property this year they were the first agents we thought of and again our experience has been very positive. Everyone we dealt with combined friendliness with professionalism. The original valuation was based on comparing similar properties and was therefore realistic. We always felt they were going the extra mile to market our property and again we had an ideal buyer within a few weeks and despite the disruption to the housing market because of Covid we have managed to exchange contracts without too much delay. I would not hesitate to recommend them.... Read more
Seller
9th Jul 2020 (4 years ago)
R Dolan
Gabi did her best to keep us informed and keep the sale on track at every stage of the process, despite COVID 19 Thanks Jane and Richard Dolan... Read more
Seller
8th Jul 2020 (4 years ago)
Dazza
We recently purchased a house through Abbott’s at Beccles and cannot praise staff enough. Very professional, efficient, prompt etc, special thanks to Gabi and Amy... Read more
Buyer
3rd Mar 2020 (4 years ago)
D Clark
Absolutely superb from start to finish, so much energy and encouragement from Every one in the office (special mention for GabbiWones!) So much help from everyone including on our purchase which was not directly through them. Thanks girls!!... Read more
Buyer
3rd Mar 2020 (4 years ago)
N Smith
Fantastic from start to finish!... Read more
24th Jan 2020 (5 years ago)
D Warner
We dealt with all the team at Abbotts Beccles, and they always did everything they could to assist in our (several!) house viewings and liaising with vendor and solicitors etc. All went very smoothly, thank you!... Read more
11th Dec 2019 (5 years ago)
D Dyer
So friendly and professional
Has been a pleasure dealing with the team who have all been very efficient
Not thinking of selling as just bought!!
But would highly recommend... Read more
Buyer
16th Nov 2019 (5 years ago)
R Crisp
Great service. Gabi has been fantastic in dealing with the purchase of our new home!... Read more
Buyer
15th Nov 2019 (5 years ago)
N Alger
In my opinion the best agents in Beccles. I'd recommend Natalie and her team to anyone selling or buying a property in the area. A friendly and very knowledgeable team of people.... Read more
15th Nov 2019 (5 years ago)
J Warnes
Great service from the Beccles team... Read more
15th Nov 2019 (5 years ago)
J Moyce
I can not recommend Abbotts enough . We recently used them to sell and purchase our house .from start to finish the service was second to none Natalie and Gaby were so helpful and reassuring it was a pleasure to have them sort everything
What can I say but thank you so much
If you are thinking of selling or buying a house then look no further than Abbotts you will not be disappointed
Absolutely fantastic thank you again
Jon and Rosie moyce... Read more
Seller
14th Nov 2019 (5 years ago)
A Vision
Absolutely superb service from the moment we met to view our now new home. Communication was perfect and nothing was too much bother especially those extra viewings for measurements ???? thank you so much again... Read more
Buyer
14th Nov 2019 (5 years ago)
M Sutherland
Natalie, Gaby and Amy worked together as a team to make our dreams a reality. They dealt with our purchase and combined sale seamlessly. We're on cloud nine thanks to them and are looking forward to making the house a lovely home.... Read more
Seller
14th Nov 2019 (5 years ago)
C Capps-Jenner
Excellent service from the staff at lowestoft. Kept up to date regularly, highly recommended.... Read more
14th Nov 2019 (5 years ago)
J douce
Nat, Gabbi & Amy have been so helpful with both the sale of our house and purchase of our new home. They have offered a personal service where they have held our hands throughout the entire process and couldn't have been more helpful and professional. Couldn't recommend Abbotts enough especially the Beccles branch. Thank you so much I would definitely use Abbotts again in the future.... Read more
Seller
14th Nov 2019 (5 years ago)
M Chapman
I would whole heartily recommend Abbots Beccles.The sale of our family home was handled with a professional and enthusiastic attitude. Was kept well informed all the way through, and everything was concluded in a timely and trouble free manner. Cannot thank Natalie, Amy and Gabbi enough for their help.
I'd have no hesitation in using Abbots Beccles in the future. Thanks again.... Read more
Seller
8th Nov 2019 (5 years ago)
A Robinson
The staff at Abbotts Beccles were professional and friendly at the same time. They kept us informed, booked viewings well ahead of time and steered the chain to completion.... Read more
7th Nov 2019 (5 years ago)
L Holmes
After months and months of trying to sell our property with an online agent, the amazing team at Abbots not only found us our dream home, but sold our current house within just a few days!
Sam, Cheryl, Natalie and Gabi were all so helpful and provided a very professional service.
We will always use Abbots in the future x... Read more
Seller
7th Nov 2019 (5 years ago)
C Barker
We were really impressed with Natalie and her team at Abbotts in Beccles. Service provided was always highly professional and nothing was ever too much trouble. Marketing of our property was very thorough and particulars were of a high standard. Very personal service from all members of the team.... Read more
Seller
7th Nov 2019 (5 years ago)
C Annis
Excellent team at Abbotts Estate Agents in Beccles incredibly professional and courteous throughout the whole process. The whole team Including Amy, Gabi, Angela and managed superbly by Natalie all went above and beyond to assist with anything during our sale and purchase. Can’t thank them enough for making our process seamless!... Read more
Seller
7th Nov 2019 (5 years ago)
J Morphett
We've had a great service all the way with Nat, Gabby and Ami. A thoroughly professional service from the team that kept us informed all the way. I can't speak highly enough and would recommend them to anyone thinking about selling their home.... Read more
Seller
7th Nov 2019 (5 years ago)
S kerr
Natalie and her team produced stunning particulars for my property and achieved a fantastic sale price within a short amount of time. They exceeded all of my expectations and I look forward to working with them again in the future. Would highly recommend!!!... Read more
Seller
7th Nov 2019 (5 years ago)
G Lucey
I would like to commend Natalie & her team for her hard work in securing a buyer for our property. Her and her team offer a diligent, first-class service and we will most certainly use Abbotts Beccles again.... Read more
Seller
7th Nov 2019 (5 years ago)
E Wolsey
The team at Abbotts in Beccles have been great, we were very impressed with the service provided in the recent purchase of our new house.
They listened carefully to our wish list and booked us a viewing at the house we purchased before it was even online. They helped us through the purchase with good advice and addressed all our concerns.
We felt they gave a balanced view between ours and the vendors position to gain agreement about how best to move forward.
A very friendly team and would definitely recommend to a friend.... Read more
Buyer
28th Oct 2019 (5 years ago)
I Holmes
Many thanks to the Abbott's team in Beccles for helping me purchase my new house. Special thanks to Natalie for her patience.... Read more
Buyer
25th Oct 2019 (5 years ago)
A Gook
I can't rate the team at Beccles highly enough. Our move wasn't exactly easy, but without their hard work and commitment it simply wouldn't have happened! Natalie's dedication to her job is evident, and she saved our move from falling through on more than one occasion. We will be forever grateful to these lovely ladies for helping us move into our dream home, and will be sure to recommend them in the future. Thank you Natalie and the team!!... Read more
Buyer
14th Nov 2018 (6 years ago)