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- Abbotts Countrywide - Beccles
Abbotts Countrywide - Beccles
Opens tomorrow at 8:45am
25 New Market, NR34 9HE
For over 165 years, Abbotts has been the trusted name in the Norfolk, Suffolk, Essex, and Cambridgeshire property markets. Our Beccles office is perfectly located to serve our cherished local community. Our staff are not just highly trained; they're passionate locals who offer an unparalleled understanding of the area to guide you through your property journey.
Opening hours
- Monday 8:45am - 6:00pm
- Tuesday 8:45am - 6:00pm
- Wednesday 8:45am - 6:00pm
- Thursday 8:45am - 6:00pm
- Friday 8:45am - 6:00pm
- Saturday 8:45am - 4:00pm
- Sunday Closed
View all details
Abbotts Countrywide - Beccles Reviews (57)
Have you used this agent?
95%
4%
0%
0%
2%
Matthew
We enquired about viewing a property through Abbotts Beccles at the start of May 2024 but had to arrange both viewings directly with the vendor due to unavailability of Abbotts staff. Leanne was our agent.
After placing an offer, we were encouraged to use Countrywide in-house for our mortgage, as it would "speed up the process." Caitlin Johnston, our mortgage advisor, initially reassured us she’d handle everything, but things soon went downhill.
We were asked to meet in branch to sort paperwork and ID, etc which we promptly did. Countrywide is a partner company to which the main company is Connells Limited, who also hold Abbotts brand as a group company.
Countrywide, working with another broker (Dynamo - which is also a Connells brand!), incorrectly placed us on an adverse credit lending route with The Mortgage Lender (TML). Months went by with repeated requests for the same documents, causing unnecessary delays. By late July, Caitlin left the company suddenly, and no one informed us. Even when directly asked, Abbotts’ manager, Cheryl Swallow, insisted things were fine, leaving us in limbo. Arianne Maguire based in Norwich was given to us as a replacement broker but we found she'd left the company shortly after our referral too! Adam Doughty also based in Norwich, who was at the time the team leader refused to communicate with me, ignoring every single one of my emails and phone callback requests.
We have paid £798 to Countrywide on Tuesday 14th May 2024 for a lifetime membership which has proved to be useless. A payment of £281.60 was made to the Property Information Exchange on Wednesday 29th May 2024 which was an external payment to carry out checks - fine with this. We also paid £455 to The Mortgage Lender PLC on Tuesday 4th June 2024 through Connells to begin the application. Wasted money as they were unable to fulfil our basic request of finding a suitable mortgage. We didn't even get to offer stage. Why a sub-prime lender was offered for no good reason is a mystery?
Now into August 2024 and with nothing happening and pressure coming from Cheryl and Leanne at Abbotts, we had no other choice but to take advice elsewhere. We found a lovely independent whole market broker who took instruction and had an offer in place in 13 days from start to finish. Luckily our vendor was very obliging and stayed by our side, hoping we'd get things sorted quickly. We had no support here from Cheryl or Leanne.
We recieved the offer from Coventry Building Society. Someone who I'd refer to as a "mainstream lender". Ironically, Coventry was available through Countrywide, but we were sent to a less favorable lender called The Mortgage Lender though an intermediary Dynamo, owned by Connells. To many cooks in the kitchen!
Having now finally exchanged on 30th August 2024, the last bits of paperwork were completed and we found ourselves completing (ironically) on Friday 13th September!. Throughout the whole process we found Abbotts staff to repeatedly lie or avoid giving answers that they didn't want to give. Cheryl would talk over you, butt in and always try to assume her passive aggressive behaviour by always reminding us that she'd been "in the business for 10 years". Other staff would not pass information over and we'd find ourselves having the same conversation again which then confused things.
I'm now going through the proces to pursue refunds for services and costs we incurred though no fault of our own. This is ongoing. Nobody follows up callbacks and emails go un-answered.
So in summary to my long explanation I'd NOT recommend Abbotts or Countrywide. My suggestion would be if engaging with Abbotts that you DO NOT use any cross sold services or products.
All in all the process has left a bitter taste with us and has ruined the journey in owning our first home.
14th Sep 2024 (6 weeks ago)
J Beamish
Absolutely fabulous service buying our bungalow with Cheryl and her team at Abbotts Beccles. Nothing was too much trouble for them. Keep up the good work , highly recommended ????????
2nd Mar 2024 (7 mo. ago)
B Carter
Currently purchasing my own property after my split with an ex partner. Cheryl and her team have been so supportive and helpful throughout this process and have made it so simple! Couldn’t recommend Abbotts enough for anyone buying or selling a property
Thank you all so much for your hard work
Kind regards
Mr Carter
20th Nov 2023 (11 mo. ago)
M Spalding
The Team at Abbotts Estate Agents Beccles can only be described as Professional, Efficient, and cheerful, They have supported and guided us through our sale and purchase and nothing has been too much trouble, this group of Ladies are the best, give them a try!!
9th Oct 2023 (1 year ago)
S Northgraves
Excellent service from Anna, highly recommended.
21st Aug 2023 (1 year ago)
B Patterson
My partner and I had the pleasure of buying our first home with Abbotts and we were so impressed, we got in touch to buy our second.
Not only did Cheryl manage to sell our home and support us in buying our new home, she supported us through plenty of hurdles! The ladies at Abbotts speak to you with noticeable passion about their jobs, they do not talk down to you, they are on hand to answer any question, as silly as it may seem and have the best understanding of what’s needed and when!
When Cheryl was away on holiday, we were supported by Anna who I can say, is just as outstanding at her job as Cheryl!
These ladies have made something so stressful, feel like the most amazing opportunity of our lives. I will recommend this team everytime, in a heart beat! Worth every penny, every laugh, every tear and every spec of our time!
Thank you all so much!
20th Jul 2023 (1 year ago)
L sharman
Had the pleasure of being looked after by Leanne very polite and professional
14th Jun 2023 (1 year ago)
S Harris
The team have been brilliant, they’ve been flexible and patient working around my work schedule, in a slightly hectic time. Caitlin was able to show me much better mortgage rates than I had seen elsewhere, took the time to explain each aspect and my options, and was completely transparent and honest throughout the process.
Can’t recommend enough.
28th May 2023 (1 year ago)
A Falconer
Not only did Abbott's in Beccles sell my house for me in the most difficult market at the most difficult time of year, the whole experience was smooth, professional and human. And the all female team were extremely helpful with advice about getting the best deal on my new house too. I would highly recommend them.
22nd May 2023 (1 year ago)
D Staddon
I was recommended to use Abbots as an Estate agent.
I can truely say it was a fantastic recommendation. I contacted Abbots and asked them to Value a property for me in Beccles.
The service I received was always professional and accurate, culminating in a very successful modern Auction.
I can thoroughly recommend the Beccles team.
29th Mar 2023 (1 year ago)
O Turnell
Firstly I want to thank Cheryl and Anna for there amazing, Professional Service !! ????
me and Hannah brought our first home recently and they made us feel so welcome and stress free they made the whole process amazing from Communication to showing us round the house was spot on and picking the carpets and flooring we had loads of time to think and choose.
anything we needed help with they were always the other end of the phone and happy to help if your looking for a estate agent I would 100% recommend Abbots especially Cheryl and Anna many thanks again for your help Hannah and Ollie ????????????
2nd Mar 2023 (1 year ago)
M COLLEN
Particularly helpful staff very friendly.And always willing to go that extra mile to help.
1st Mar 2023 (1 year ago)
C watts
Thoroughly professional estate agent experience, good communication through out my purchase. Thank you to Cheryl for your support during the whole process. After many poor past experiences with other local estate agents, I would now highly recommend Abbott's.
4th Nov 2022 (1 year ago)
R Catchpole
Purchase went very smoothly. I was kept updated & informed throughout & the staff were friendly, polite & helpful.
1st Nov 2022 (1 year ago)
M Lowther
Anna in the Beccles office has been excellent during our search for a property. She has kept in regular contact with weekly telephone calls and sent us through details of properties as soon as possible.
She has always been very engaging and supportive.
We have now found a property but wish to thank Anna for all her help in our long search!
Sue Lowther.
6th Sep 2022 (2 years ago)
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More Abbotts branches
- Abbotts Countrywide - Norwich 16.43 mi away
- Abbotts Countrywide - Wroxham 18.68 mi away
- Abbotts Countrywide - Wymondham 20.46 mi away
- Abbotts Countrywide - Attleborough 23.45 mi away
- Abbotts Countrywide - Stowmarket 30.40 mi away
- Abbotts Countrywide - Watton 32.05 mi away
- Abbotts Countrywide - Ipswich 32.68 mi away
- Abbotts Countrywide - Cromer 34.54 mi away
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