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- Acorn - Crystal Palace
Acorn - Crystal Palace
Opens Monday at 8:00am
29 Westow Street, SE19 3RW
Acorn Crystal Palace are an estate agent in Anerley/Penge. They mainly list properties in SE19, SE20 and CR0. Over the last 6 months, they've listed 60 properties, with 28 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 8:00am - 7:00pm
- Tuesday 8:30am - 7:00pm
- Wednesday 8:30am - 7:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 5:30pm
- Saturday 9:30am - 5:30pm
- Sunday Closed
View all details
Acorn - Crystal Palace Reviews (150)
Have you used this agent?
91%
3%
1%
1%
4%
A Caguimbal
Victoria was amazing! She is really helpful and showed us so many properties and we were finally able to find one!
11th Jun 2024 (7 weeks ago)
M Abdi
Thank you for your support and your patience victoria
2nd Jun 2024 (8 weeks ago)
S Chintoiu
Victoria was great and she found me a great flat! Really pleased so far and I would definitely use them again!
29th May 2024 (8 weeks ago)
Hannah
As a first time Landlord I was nervous about the process of letting my property but Acorn have been brilliant from the word go. Victoria was always quick to respond to my many questions and put me at ease. I would definitely recommend them
21st May 2024 (10 weeks ago)
J C
Victoria was one of the most genuine, helpful and practical lettings agents I've ever had the pleasure of dealing with. Very polite and honest - she is very good at what she does! I ended up falling in love with another property from another agent, quite a shame as I wish the commission went to her instead. Will bear her in mind should I need to house hunt in the future!
20th May 2024 (10 weeks ago)
O Burrows
I've Been looking for a Flat for the past 3 months now. I spoke Acorns Letting Agent Victoria B. And she took it upon herself to find me the best property that facilitated my needs. Every time something suitable turned up she emailed me promptly to have a look and book in a viewing straight away as the demand for rental accommodation is extremely high at the moment and acts on a 1st come 1st serve basis and when my property turned up she was adamant for me to view asap and now I have a fantastic studio flat, brand new and 15mins on public transport from work. Will definitely recommend Acorn n Victoria if you're looking for property to rent.
17th May 2024 (10 weeks ago)
D bellinfantie
A few months ago, I agreed a lease with Acron, this was just prior to the Christmas break, my review is late I know.
I was asked to, as part of the reference process to respond from my work email. As I mentioned it was just before the Christmas break, my office had closed for the Christmas period and I was unable to do so. I explained this to them and asked to retract my application, and have my deposit refunded. They refused and kept my deposit and dismissed me, I got in contact with the area manager who berated me and belittled me on the phone. Shocking service. And shocking there is no body to audit them.
15th May 2024 (10 weeks ago)
L Putnam
I would definitely recommend seeing Acorn if you are searching for properties in the area. Very friendly and professional services.
15th Apr 2024 (15 weeks ago)
B Ackerley
Victoria was so kind and helpful when we were looking for our flat, and she helped us find our dream place. Communication was clear throughout and she made what could have been a stressful process very simple.
4th Mar 2024 (21 weeks ago)
L Lovell
Would highly recommend! Yousef and Lamar sold our 2 bed flat for £420k off market after we were quoted £385-400k by other agents. They found us a buyer on the first viewing! Dealing with them was a seamless experience - they were always responsive and were proactive in communicating with solicitors are both us and the buyers so we were all on the same page at every point of the sale.
13th Sep 2023 (10 mo. ago)
S Mohammed
They say moving house can be stressful, but I never anticipated the nightmare Acorn would put me through. It was a shambolic and painful experience, compounded by their tactics of gaslighting me into believing their incompetence was somehow my fault.
Yousef, the area manager, committed to selling my property for me. He was experienced and knew the area well. Except after I signed, the flat sale was immediately passed off to a junior member of the team without prior notice or explanation. Not a big deal to begin with. But it gets worse.
The sales management process was absolutely appalling. In the months that followed, I ended up conducting some viewings entirely by myself, including the ones which eventually led to my buyer. I didn’t do so out of choice. Ultimately it was their responsibility.
Being a first-time property seller, I expected some guidance and explanations about the process. Acorn provided none. Their lack of progress updates and failure to follow up or chase solicitors caused significant delays, especially when my buyer’s mortgage expired. I ended up chasing solicitors and managing agents all by myself.
Their marketing strategy was inadequate as they failed to attract enough potential buyers. No fault of their own perhaps. But they did demonstrate a serious lack of professionalism and competence when we did eventually find one. Instead of proactively communicating with the buyer, I had to constantly reach out to provide her with updates and answer any technical questions on things such as floor plans, lease extensions etc. Acorn consistently failed to take the initiative. I shouldn’t have had any contact with the buyer but it was only due to their sheer incompetence that I was forced to build a relationship myself.
The buyer resented Acorn because one member of staff bullied her over the phone on a mortgage matter which she wasn’t prepared to make a call on at the time. She was intimidated, made to feel small and incompetent and ultimately turned to me for support. This is no exaggeration. Her words in a formal complaint to the regional head.
To add to the frustration, there was a consistently high turnover of staff. They didn’t once proactively notify me about those changes. It was always to my surprise I would call in and find out someone new is managing my flat sale. The four different agents who juggled my flat sale were - Yousef, Redd, Luke, and Nellie - adding serious confusion and inefficiency.
On the day of the exchange, Acorn neglected to inform me that the keys weren't ready, so when I came into the office they wasted time and caused unnecessary inconvenience. After going home, I was hounded to come back in because it was ‘now ready’, even threatening to inform my solicitors, despite it being their fault.
Overall, my experience with Acorn was nothing short of a disaster. I strongly advise anyone considering their services to look for a different estate agent. They really slowed me down and, ultimately, I ended up putting more effort in working with them than if I tried to sell it myself using Purple Bricks. I can’t understand how they’ve earned their fee.
30th Jul 2023 (11 mo. ago)
A Esposito
I had an incredibly disappointing experience with this property agency in Croydon. I expressed my interest in a property and was promptly called by one of their agents to schedule a viewing. I agreed to the viewing time and was assured that everything was set.
I made sure to be punctual and arrived at the property at the designated time, only to find that nobody from the agency showed up. I was left standing there, wasting my time and feeling completely ignored.
Frustrated and annoyed, I called the agency to inquire about the situation. The person on the other end of the line promised to contact the agent to check what went wrong.
I was hoping that the situation would be resolved and I waited for a callback or some sort of update. However, no one bothered to get back to me. I made another attempt to contact the agency, but this time, the office was closed, leaving me with no option but to leave.
The complete lack of professionalism and basic courtesy from this property agency is astounding. I cannot believe they would waste my time like this, showing a complete disregard for their clients. Not only did they fail to show up for the scheduled viewing, but their subsequent lack of communication and unresponsiveness added to my frustration.
If this is the kind of service they offer to potential customers, I shudder to think about how they would handle matters once a lease is signed. Needless to say, I will be looking elsewhere for a property and would strongly advise others to steer clear of this agency. They have shown a total lack of respect for their clients' time and demonstrated a severe lack of professionalism. My experience with them has been nothing short of disappointing and infuriating.
21st Jul 2023 (1 year ago)
J Boulto
I would highly recommend Acorn Crystal Palace, all the staff were extremely helpful and friendly, particularly Nellie my agent dealing with my purchase. Nellie always responded to my questions in a timely manner and in a professional way.
3rd Jul 2023 (1 year ago)
S J
Very impressed by Nellie's can do attitude and proactive approach. She got my sale over the line and I'd definitely recommend her.
3rd Jul 2023 (1 year ago)
C Gordon
Nellie and the team at Acorn worked really hard on the marketing and sale of my flat, communicating effectively with all parties. Knowledgeable, confident and extremely professional.
12th Jun 2023 (1 year ago)
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- Acorn - Sydenham 1.28 mi away
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- Acorn - Peckham Rye 3.35 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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