Dan Chapman at KFH was outstanding and I wouldn't have moved without all his help. He was great at keeping me informed at all stages of the purchase and he took time to make sure everything went smoothly. First class service!
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
From the initial valuation to the sale we were kept informed throughout the whole process. Professional and courteous .I would recommend them to anyone thinking of buying or selling.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
I would reccommend Langford Russell to anyone looking for a speedy and proffesional sale. Sophie and Eddie kept us informed every step of the way and know how to navigate the difficult path of selling a property brilliantly, all the staff are first class.....Nick
Sorry for the nice people working there, but what a disaster of a company!
We found the flat we wanted through L&R, but looking run down. Offered the landlord to repaint it providing he does his share of works, like replacing a broken glass window overhanging the door way, removing the black mould impregnated all over the worktop, etc. We were promissed it would be done. The day we were given the keys, we realized that absolutely nothing had been done, that the unfurnished flat was left with old broken furniture and belongings, a gas canister abandoned outside hidden behind the shed, flush not working, boiler leaking, no inventory was ever made, nobody visited the flat after the previous tenant left.
We found another flat since, but we will never go close to Langford & Russell ever again.
It's my first time using Foxtons (Blackheath branch), they provided a very good service.
When a buyer was found they followed through all the way until the sale was complete.
I would definitely use them again
A special thanks to Sarah Olaleye for all her hard work and determination to get the sale through
Horrendous service. After arranging a viewing the lettings agent didn't show up. When speaking to a person in the office, who must have been on their first day on earth judging by their lack of ability to speak coherently with another person, we were given a number to call which "we think.....is the person you're meant to be meeting". Multiple unanswered calls and messages later we gave up waiting and left. Such a shame because the pictures of the flat looked great....