Warren and Tom were both incredibly helpful during the process of selling our property in Anerley. They were competitively priced, and secured a good number of viewings resulting in a sale within 3 months.
We were interested in a property, saw it twice. We needed to know how flexible the landlord was re moving in date. We knew it was on with another agent but assumed there would be some exchange of info. For two weeks proctors were unable to get in touch with the landlord. Eventually i rang the other agents who said that they had just carried out references and the property was now let.
The real problem was that proctors never bothered to find out what was happening re the other agent. They knew we were seriously interested but still didnt bother to find out what was happening and they never let us know that the property was now let. Completely lacking in proaction.
recently moved house. Nancy was amazing. Helped the whole process go smoothly. Rapid response and quick at arranging the entire process. Easy to communicate with, always a friendly smile. Finding somewhere and moving couldn't have been easier thanks to Nancy at KFH Beckenham.
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
Thanks to Sian, Mo, and Tyrone for helping us through on a tricky and quick sale! KFH were always my first choice and now having been on both buyer and seller side I am pleased to say that my opinion has not changed! Thanks for all your hard work guys.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
Simon D was a great estate agent, and sorted us a great deal. Couldn't have done the process without him!
Horrendous service. After arranging a viewing the lettings agent didn't show up. When speaking to a person in the office, who must have been on their first day on earth judging by their lack of ability to speak coherently with another person, we were given a number to call which "we think.....is the person you're meant to be meeting". Multiple unanswered calls and messages later we gave up waiting and left. Such a shame because the pictures of the flat looked great....