My wife and I had a great experience with KFH Beckenham. During the sale of our property we were dealing with a team of people who really cared. Despite a few ups and downs at the beginning of the sale Jack Greenhalf was fabulous at always keeping us up to date and returned our calls and emails promptly pretty much the same day. Thank you for all your efforts Jack! It was not easy but you have achieved it.
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
I fell in love with a house in the KFH website. My situation was unusual but Leon at KFH could see the potential and worked with me for me to get the house of my dreams.
The process was complex with a chain of several households with competing priorities.
Leon kept the right amount of pressure on the chain, he was exceptional at keeping me informed and being understanding when the problem was at my end. He was courteous and efficient throughout and a pleasure to deal with.
I can not recommend him
And KFH, more highly.
Really disappointed. Completely overvalued my propety from the outset and lured me into a false sense of security. Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets. Genuinely feel like I lost out on ££££’s as a result of going with them in the first place. Only slight positive is that the people themselves are nice enough and I was met with politeness, even when I told them I was going elsewhere. In my experience it really paid to go with a local agent, I’d urge anyone selling in Forest Hill to do the same.
I'm just about to move into my second let arranged through Mann Sydenham and they have made the transition seamless. The staff are great, and it's lovely to see familiar faces still at the branch a year later. I think that says something about them as a team. Daniel (the manager) was great at looking out for suitable properties for us, and Doug is a warm, friendly Lettings negotiator who really looked after us. Hazel completed all the paperwork side of things very efficiently. What else can I say? Fab!
Really poor service, specially the lettings department as they are very poor in communicating with customers.
Brilliant service! The team were extremely helpful, professional and very friendly. Would definitely recommend.
Tried really hard to view two properties for sale with them. Was told a number of times that the agent dealing with them was busy and would call back. He never did. The last time I called the person who answered the phone told me he had already passed on the message and put the phone down on me! Bought a property with Pedder down the road in the end who were prompt, efficient and a pleasure to deal with. If you're selling with KFH and not getting many viewings, it may be because they're hugely incompetent rather than lack of interest in your property!
Have found flat with Aidan very helpful very approachable always willing to help. Even though when we weren't satisfy with the property which we had seen help to find an excellent place to live in according to our expectations. Very high standard of customer service, high qualified people and highly recommend if you want a find really nice place to live. Very happy for being their customer.
Terrible customer service. You'll be lucky if they ever call you back. I would highly advise to stay clear.
Brilliant estate agents! I was assisting my elderly grandmother with the sale of her property and my agent Sarah Olaleye went above and beyond to help us get the sale done. Clear communication, friendly staff and definitely happy that we trusted them with the sale of my grandmothers house.
Horrendous service. After arranging a viewing the lettings agent didn't show up. When speaking to a person in the office, who must have been on their first day on earth judging by their lack of ability to speak coherently with another person, we were given a number to call which "we think.....is the person you're meant to be meeting". Multiple unanswered calls and messages later we gave up waiting and left. Such a shame because the pictures of the flat looked great....