Amazing ! Selling my second home AGAIN ! Doing business with Mann for the second time and am sure many more to come ! Well done guys been very helpful in some difficult situation as well love you guys
This has been a joke! I moved into a managed property 2 years ago and since then we have at least 3 different property managers. I would email with an issue only to get a response a month later that the person was not working there anymore and no one would ever follow it up!! When moving out of the property on the day of the check-out, I sent a formal request for the return of the deposit and still to this day A MONTH later, we haven't received anything. I have been calling and emailing and I've been ignored and lied to. I'm very disappointed in the service as Doug was really nice when he showed us the house 2 years ago.
We bought and sold our flat through KHF crystal palace and have had a great experience. They had our flat on the market and sold within 2 days and at asking price. They also worked very much with us to push towards the exchange and completion date we wanted - brilliant service!
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
Fantastic service, can highly recommend Acorn if your selling your home. All agents were helpful and a special mention for Laura Brooke who took ownership towards the end and went above and beyond what i consider her normal day to day role, chasing things, communicating with all parties involved and keeping me posted regularly which was very reassuring during what can be a stressful time. Many Thanks again, Ryan
Terrible customer service. You'll be lucky if they ever call you back. I would highly advise to stay clear.
jack has been very helpful and delivered great service.
Sorry for the nice people working there, but what a disaster of a company!
We found the flat we wanted through L&R, but looking run down. Offered the landlord to repaint it providing he does his share of works, like replacing a broken glass window overhanging the door way, removing the black mould impregnated all over the worktop, etc. We were promissed it would be done. The day we were given the keys, we realized that absolutely nothing had been done, that the unfurnished flat was left with old broken furniture and belongings, a gas canister abandoned outside hidden behind the shed, flush not working, boiler leaking, no inventory was ever made, nobody visited the flat after the previous tenant left.
We found another flat since, but we will never go close to Langford & Russell ever again.
We recently sold a house through KFH and I would wholeheartedly recommend them to others. They were very professional, knowledgeable and always prompt with feedback and updates. Linda in particular was extremely helpful. She gave excellent advice, kept in regular contact and handled the sale brilliantly. We are very grateful to her for all her hard work and we have nothing but high praise for KFH
Was with KFH. When I started to look for a new flat I avoided going with them again at all cost. The property management is terrible.
**As for many of those good reviews** they do campaign where they ask customers who have just settled with an offer to rate five stars for them.