M Woldearegaye
Very professional service from Scott and his team. From the first time that Scott come to value my property till completion date, they always kept me updated. They made it the process to be simple and smooth. Also I was directed to their conveyance team Spicketts Battrick which I can highly recommend , specially Kelsey who was very supportive in all the process.... Read more
Seller
17th Jan 2025 (27 days ago)
D Mensah
Richard was very informative with his mortgage advice.
Very honest and broke down all the aspects required for a first time buyer.... Read more
Buyer
15th Jun 2024 (7 mo. ago)
We were persuaded to use an auction method. But there was no communication regarding viewings or once the auction ended. There was little to no vetting of potential buyers. Messages and emails went unanswered. Altogether a poor experience and we went with a different agent who delivered a confirmed sale two weeks later.... Read more
Seller
25th Mar 2024 (10 mo. ago)
U ismail
Bairstow eves Grays are brilliant estate agent. They did the utter best to get my purchase deal over the line.i am very thankful Ayse Seagrove ,She was extremely helpful though out the journey! As a first time buyer I had no idea about the process of purchasing but she was very helpful from viewing property to completion . Thanks Bairstow eves Team. Definitely highly recommend them.... Read more
Buyer
29th Feb 2024 (11 mo. ago)
T Silver
Bairstow Eves were helpful in the buying process and kept us informed, sometimes more than our own solicitors. I appreciate Ayse for her professionalism and I’m grateful for the gift box I received when I went to pick up my keys.... Read more
Buyer
11th Jan 2024 (1 year ago)
? ???
Very happy with your agencies if in future we will recommend you to everyone who would like to buy or sell a house. Thank you... Read more
17th Oct 2023 (1 year ago)
J Mtima

Well, we got our sale. But before then, so many things went wrong, most of which could have been avoided. To begin, (1) Richard (broker) disappeared off the face of the earth whilst trying to secure us a mortgage deal. We called several times and emailed and he completely blanked us – who does that? So we had to find another mortgage broker. Completely unprofessional. (2) The whole team could learn common work etiquette when it comes to going on annual leave, put your out of office notice on so clients won't nag you! Simple things that in our situation could have made us less stressed and wouldn't hold up things in the process unnecessarily. (3) Communication between client and solicitors are generally poor. They could do with simply pick up the phone and talk directly to the solicitors sometimes. (4) We were misinformed of our completion day (again, due to poor communication between them and solicitors) and when we spoke to the team on the day (won't mention names) they just didn't show any compassion, super blasé and just didn't show care. Bearing in mind, we booked moving van, movers, annual leave, childcare plans etc, totally unfair as we are paying them to sell our house! We are their client! Very, very poor service in that situation.
Ayse (though she didn't handle our whole case as she took on another) seemed super professional, lovely and hard working. Every time we spoke with her she just seemed like she knew what she was doing and was so reassuring to us throughout.
Lastly, our seller's estate agent seemed the most passionate about her job and worked hard to get everything done. She was doing most (if not, all) of the chasing and providing updates for our case more than Bairstows – wished we went with them or another estate agent in the end! Glad we got our sale and our dream house but won't be working with Bairstow ever again.... Read more
Seller
21st Aug 2023 (1 year ago)
C Adedayo-Ogunruku
I sent an email for 3 properties I would to view in Chafford hundred, Grays two weeks ago, they called me up and said they would booked me in for the viewing for each ones but I never heard back from them and when I called to hear for an update, they said they would call me back about and I am still waiting waiting for any update, now the properties are gone and they kept blaming their system
Waste of my time.... Read more
14th Aug 2023 (1 year ago)
D Bockhart
Absolutely first class Estate Agents. Bairstow Eves in Grays have sold 2 of our properties in the last 5 years, Ayse, Scott and Joseph are absolute professionals and worked hard to find the perfect buyers for our property each time. They kept us informed throughout and reassured us when we had concerns. I would recommend them to anybody looking to sell in Thurrock.... Read more
Seller
1st Jul 2023 (1 year ago)
M Parker
Very good comms at all times. Helped with what ended up being a difficult and prolonged sale.... Read more
Seller
20th Dec 2022 (2 years ago)
E Rejman
Ayse has been more than helpful during the entire process of buying a property, she was supportive and present the entire time. If it wasn’t for her, I am sure we would have missed the cut off for our mortgage offer due to delays with solicitors that she made sure to chase up at every opportunity. Very happy with the service and would recommend to anyone. Thanks again Ayse!... Read more
Buyer
19th Dec 2022 (2 years ago)
R Dennehy
The sale process from start to finish was positive and nothing was too much trouble. Scott nelson was patient and kept in touch by the odd friendly phone call (not intrusive) for over a year whilst our tenant tried to raise the funds to buy the property. Eventually we had to put the property on the open market and Scot visited several times to advise and eventually achieve a higher value than we had thought we could achieve.
Thankyou Scott and all the team at Grays... Read more
Seller
15th Dec 2022 (2 years ago)
F Howard
Decided to put a sign on our fence with no permission when our house is not even up for sale... Read more
24th Nov 2022 (2 years ago)
I Graban
This review is for Gary Wilson because without him, we would have not got this house before our mortgage offer expired. Our journey has been 7 months long and in the space of 2 months he made our hopeless opportunity turn into a dream come true. He went above and beyond to ensure that everything was in place and gave us constant updates to make sure each step was done. Me and my partner are so delighted to have dealt with a professional and we wish him all the best.
Thanks Gary
Ingrid & Kari... Read more
Buyer
8th Nov 2022 (2 years ago)
senseles5

I was interested to invest in property and as i saw an add online, I decided to go in branch in Grays to ask for further information after a shopping in the area. My dress code was not that smart.
The agent inside was friendly, but he gave me fake informations about the property as they saw me dressed like pijama style clothes(but not pijama). I even gave them my contact details to let me know further too, because I refused to believe that all that is true. (Now 2weeks later never received a call).
The informations was that a private flat in Grays is sold with tenant inside which pays rent £500 a month, in middle of Grays city centre around train station, like really?
In 2022 I hardly find a room to rent in a shared house with this amount a month and mostly they are single room.
When i arrived home i gave them a call on the same day, for the same property and asked same informations and at the phone I received different informations.
Nice, so they treat people the way they dresses up. But this is not the case for everyone. Poor people likes to look rich and rich people don’t give importance to the way they look as they have more important stuff to do to become richer.
So dear agents, be careful who you refuse in future, you might loose an amazing deal!
Extremely Bad customer service!... Read more
Buyer
12th Aug 2022 (2 years ago)
D D
After a prolonged process and agrovasion from all concerned, Garry W went above and beyond dealing with the matter at hand and pulled all and everyone in line. Dealing with B&E with Garry at the helm was a good thing, without him my sister would have been sectioned by now !! Moving is a very stressful time, and the indusrty needs more people like him, when you are at your most stressed, its good to know when someone steps up and says, chill, I got this and they have. On a persoanl level, Garry... Thank you.... Read more
22nd Jun 2022 (2 years ago)
A rushow
Russell and lakeba did an excellent job. Always polite and helpful. Very happy with their service... Read more
17th Mar 2022 (2 years ago)
R Perry
Excellent estate agent, found a buyer quickly, and helped me during the conveyancing process... Read more
Seller
21st Feb 2022 (2 years ago)
A Nadrowska
Excellent service throughout the whole buying process and after the purchase. Starting with the viewing providing all information requested for the property and fast response to any queries raised since we have made an offer. Despite not having enough staff coverage in the office due to covid we were always getting quick responses from Bairstow Eves. We have received a lot of support and useful information needed during the buying process ( first time buyers) Braistow Eves helped us to communicate with the seller when our solicitors seemed to let us down in this matter and were delaying the purchase without giving reasonable explanation. Special thanks to Ayse Seagrove for all the support and guidance provided.... Read more
Buyer
1st Feb 2022 (3 years ago)
F W
Having sell the old family home due to a bereavement felt an enormous and emotional task but from the first phone call and meeting Scott for the valuation I knew we had made the right choice.
The team at Grays were professional, very supportive, provided good advice and kept me informed throughout the whole process. In particular I’d like to thank Scott, Lakeeba and Ayse.
I would recommend Bairstow Eves Grays without any hesitation.
With thanks to all the team... Read more
Seller
14th Dec 2021 (3 years ago)
D Lawrence
Just want to say a huge thank you to all at Bairstow Eves Grays.
From the moment I enquired online to put our house on the market, and Patrick visiting to value the house, the whole of the team at Grays worked extremely hard till the day of completion.
Cannot fault how hard they all worked to sell our home, we was kept informed throughout and they found the perfect buyer.
I’m so glad I chose Bairstow Eves Grays out of all the other estate agents. We have no regrets at all as now we are in our new home just in time for Christmas.
Again huge thanks to Patrick, Garry , Scott, Ayse and Lakeeba you all are fabulous and were so easy to deal with!
We are thankful for all the work you put in.
Much love... Read more
Seller
9th Dec 2021 (3 years ago)
S SAFEER
I had a viewing last month . I was called at 9 am to again confirm the visit I was told to go straight to the property . There was no one at the property then I came back to grays office and said there is no one at the property . There were a couple as well who was also viewing the same property and they were telling the same thing. At the same time the lady in the office ask us to leave because of social distancing and covid extra . She was wearing mask . She just wanted us to leave and the other lady at the office was trying to get our details . I was told that you will be contacted again and arrange viewing . No one called so I called back but they told me wait we will arrange viewing .
Nothing came. Wasted time... Read more
15th Oct 2021 (3 years ago)
I Costache
(Translated by Google) If you are looking for a home, I recommend Mrs. Dionne Smith, she is very calm, understanding, professional in this field. She helped me a lot throughout, she got involved with me in everything I needed, I recommend with confidence, even after we finished with the documents, he was still interested in how we are ????
(Original)
Daca sunteti în c?utarea unei locuin?e, o recomand pe doamna Dionne Smith ,este foarte calma, în?eleg?toare , profesionista in acest domeniu .M-a ajutat foarte mult pe tot parcursul ,s-a implicat odata cu mine în tot ce a trebuit,recomand cu încredere ,chiar ?i dup? ce am terminat cu actele tot s-a interesat de cum suntem ????... Read more
11th Jul 2021 (3 years ago)
V Neagra
I am a first time buyer and I am so happy that I have the support of the Bairstow Eves team. The sale hasn't been a smooth process but I am very grateful to have had the support of Gary Wilson and Dione Smith every step of the way! They have been amazing in giving advice and support and just being really awesome human beings! If you are buying or selling a property definitely recommend Bairstow Eves, Gary and the Team have been amazing. If you are a first time buyer, definitely get a financial advisor and Dionne Smith is the one you should contact if she's available!... Read more
Buyer
8th Jul 2021 (3 years ago)
L Adelaja
I want to say a massive thank you to Scott Nelson and Garry Wilson for all their efforts. Very helpful and worked extremely hard. Finally completed and have moved in!!!... Read more
25th Jun 2021 (3 years ago)
B McGowan
Our sale was a complete nightmare - took almost a year with so many bumps in the road with our buyers! We were almost ready to give up when Garry Wilson stepped in as our sales progressor - he was amazing and was always at the end of the phone.
He was always honest with us about the situation and what was happening.
The communication and service provided by Garry was great - but additionally the compassion and understanding!!
We are now finally in our dream home!! Thank you guys!! :-)... Read more
Seller
8th Jun 2021 (3 years ago)
N Burbulevicius

I was selling my house in Grays, with other agencies( don't want to mention) for a year and they couldn't deal with it, always was lying about the buyer, that she's stuck somewhere. So after 10 months I found it out that she cannot sell her flat because of the lease hold.
So during all that period and all together I have lost about £15 000, and a lot of headache, sleepless nights etc.
And finally my friends bought their first house with Bairstow Eves in Grays, and recommended to me.
So I called Bairstow Eves, we arrange the meeting with Scott Nelson. He was straight forward, and what he said everything happened. Never lied if there was a problem, he's told me there is a problem.
Wasn't easy because of the Covid19 all of us we know, how busy are the Solicitors, Agencies. And one day Garry Wilson, took over my case. Wow...
He says 'I won't let them sit down and do nothing '. He was right!!! guys believe me everyday he was pushing same as my Solicitors same as buyer's Solicitors and just because of Garry, we got there. Wasn't easy,
but Garry makes everything easy as walk the dog in a park.
And on top of that sold £10000 more than previous agency.
Lakeeba helped me always if I had any questions or doubts. Thank You for your help
I do highly recommend Bairstow Eves in Grays to everyone. As much as I know THE BEST AGENCY, HONESTLY
Garry once again Thank You very much in deed for everything what you've done for us.
Nero... Read more
Seller
5th Jun 2021 (3 years ago)
I Costache
My partner and I are first time buyers, we have to thank you Mrs. Dionne Smith (Senior Executive Mortgage) she
she is very professional, acting very quickly for any issues during our process. All her team is amazing and professional.
I can only say that I thank you, thank you for your amazing work, I will recommend you to all. Call with great confidence... Read more
Buyer
22nd May 2021 (3 years ago)
D philblewitt@hotmail.com
Excellent help, support and guidance from this team .
Our sale has been a rather lengthy one , and for us , quite complicated as far as legal jargon was concerned . But this team from the staff answering the phones during COVID times too , to the reliable response of Scott , and the outstanding support and guidance of Gary the progressor .
Scott was continuous in his efforts for finding out the next stage and did his best to keep us informed. Gary gave us that human down to earth touch , and was extremely helpful and professional throughout, you felt like he was your safety net , always pushing to help “you”. If you don’t understand the technical wording of a lot of the form filling and documents that may arise in your move , then you absolutely need Gary on your side.
We would not hesitate to recommend this estate agents .... great little team ... Good luck and thanks to you all ... Phil and Dee... Read more
Seller
4th May 2021 (3 years ago)
S Grigo
Dionne Smith- thank you so much for your dedication and the outstanding services, you really are one of a kind. You have helped us buy our first home 2 years ago and now helped us again with renewing our mortgage. You have always went above and beyond to help us with what would have been a stressful process if it wasn’t for you. I have already recommended to members of family whom will be in touch soon ????.... Read more
Buyer
12th Apr 2021 (3 years ago)
L Freeman
I used Bairstow Eves in Grays, the pictures taken of my Property was excellent, the staff in branch was friendly and professional but what made them stand out from the rest was the sales progressor Garry Wilson, he went above and beyond to get the sale and purchase through in record time!! Not once did I chase, Garry was always proactive and always called back when he promised to. My buyer used a online estate agent, there is a reason certain ones are cheap which my buyer unfortunately found out, but again Garry took it as a challenge and guided her even though this wasn’t his place. I would not hesitate using them again, you get what you pay for so if you want a personal, friendly professional service then look no further. Well done Bairstow, keep up the great customer service.... Read more
Seller
12th Apr 2021 (3 years ago)
C Mitchell
I can't thank the staff at the Grays office for their assistance with my purchase through themselves. But special thanks to Garry Wilson, who without all his time, compassion and helping me in what was a very difficult situation, I wouldn't be sitting here covered in paint in my new home!!!
Thanks everyone!!... Read more
Buyer
10th Apr 2021 (3 years ago)
E Patularu
Dionne is the best ever that we can find in our process for
the house ,she was always there for me .Thank you ,you
are amazing I will recommend you to everyone and also I
will come back to you when my remortgage time will come ????????... Read more
7th Apr 2021 (3 years ago)
E Patularu
Me and my husband we are first time buyers ,and
we have to say many thank to Dionne Smith she
is very professional,acting very quick for any problems during our process .She is great and
I can say just thank you ,thank you for your amazing job ,I will recommend you to everyone.... Read more
Buyer
7th Apr 2021 (3 years ago)
C Fair
After the passing of our dad. We had to sell mum and Dad's property. A very emotional time and bairstow treated us with compassion. They helped to make the awful experience as easy as possible. We are very grateful to them and i would use them again if i was to sell my own property. Thank you... Read more
Seller
18th Mar 2021 (3 years ago)
M Khan
Great customer service, have used these guys in the past and will be using them again. 100% the best estate agent in Essex!... Read more
15th Mar 2021 (3 years ago)
P Bada
Great service delivered by Conor. Chafford Branch... Read more
19th Feb 2021 (3 years ago)
V Todorova
We are First Time Buyers with my partner!
The process is very exciting when buying a first home.
We are very happy with the Bairstow Eves Grays and we are happy in our new home!
We would recommend it to friends and use their services again!... Read more
Buyer
12th Feb 2021 (4 years ago)
J Johns
We received great customer service from Bairstow Eves in Grays when they sold our house for us. I would highly recommend them. From the professional photos they took to the amazing customer service from the whole team, we had a good experience in what is generally a stressful time!... Read more
Seller
9th Feb 2021 (4 years ago)
N Sharmin
All the staff was very informative as well as professional. Miss Ayse was really helpful. She assist me with lot of valid information which was helped me to decide.... Read more
4th Feb 2021 (4 years ago)
B Bowen
Very good, smooth transitions,... Read more
4th Feb 2021 (4 years ago)
S gurgu
Bairstow team was very helpful, friendly and amazing in explaining and sorting out all the issues. I would highly recommend them to everyone... Read more
27th Jan 2021 (4 years ago)
J ticehurst
BE handled the sale of our family home after our father passed away. They achieved a very quick sale and handled all aspects with great respect. Given that we do not live locally to the property they went the extra mile to help .... Read more
Seller
30th Dec 2020 (4 years ago)
S McCarthy
Super fast sale! Put our house on the market on Saturday, had 9 viewings on the Sunday, and an offer for the full asking price on the Monday! Scott and Andy were excellent and helped chasing enquiries quickly and efficiently. Would highly recommend!... Read more
Seller
29th Dec 2020 (4 years ago)
Great service, great communication, I would certainly recommend.... Read more
Seller
28th Dec 2020 (4 years ago)
M Rahman
Thanks to the team for the fantastic service provided during the purchase of my new home. I would definitely recommend them and would like to thank Scott, Andy, Lakeeba and Ayse for their help and updates throughout the transaction!... Read more
Buyer
15th Dec 2020 (4 years ago)
A Crane
Scott Nelson is a credit to Bairstow Eves. We are very grateful for the help and support we received with frequent communication and regular updates despite the current climate. As first time buyers Scott made our experience very positive and went above and beyond to ensure our completion was successful. Thank you!... Read more
Buyer
13th Dec 2020 (4 years ago)
K Stevens
The whole team in the Grays branch worked incredibly hard to sell my house under very hard circumstances due to Covid, I can not fault the effort they put In with a successful outcome. Thank you everyone... Read more
Seller
12th Dec 2020 (4 years ago)
N Watson
Scott and the team in Grays have been incredible throughout our whole buying and selling process. I cannot thank everyone in the Grays office enough. They got us 14 viewers in 3 days, with 4 offers over our asking price within a week. They helped us with our purchase too. Scott led us through each step and was at the end of the phone, even taking the time to get in touch after hours and on days off on the final completion week. Cannot thank them enough!... Read more
Seller
7th Oct 2020 (4 years ago)
E toska
Thank you to everyone.Thanks to you Dionne Smith for your being so professional and for your hard work. You are very trusted and helpfull person.Also i would like to thank Andrew Marshall for being so honest and trusted person.
Thanks everyone to Bairstoweves,i would recommend everyone to go there... Read more
3rd Jun 2020 (4 years ago)
L Protopapa

(Translated by Google) If you are looking for a mortgage broker, DIONNE SMITH is the best !!!! ????????
The amazing work she does to provide you with the best mortgage offers, her warmth, her compassion, her personality and her honesty have left us completely happy even though we don't know English well and we have only been here for 2 years, Dionne Smith was which helped us as much as anyone else to get the house we liked made us make sure we have it !!!
We know she has many clients, but we ALWAYS feel like we are her only customers! Thank you very much for everything !!!
(Original)
?? ??????? ??? ???? ?????? ????????, ? DIONNE SMITH ????? ? ????????!!!!????????
?? ?????????? ???? ??? ????? ??? ?? ??? ??????????? ??? ????????? ????????? ?????????? ??????? ? ???????? ???, ? ???????? ???, ? ????????????? ??? ??? ? ??????????? ??? ??? ??????? ??????? ??????????????? ?? ??? ??? ?????????? ???? ??????? ??? ??????? ???? 2 ?????? ??? ? Dionne Smith ???? ????? ??? ??? ??????? ??? ??????? ????? ?? ??????? ?? ????? ??? ??? ????? ????? ?? ????? ?? ??????????? ??? ?? ??????!!!
??????? ??? ???? ??????? ???????, ???? ????? ???????? ??? ?? ??????? ?? ????????? ??????? ??? ! ???????????? ???? ???? ??? ???!!!... Read more
23rd Apr 2020 (4 years ago)
A Wooley
Had to sell my mum's house after she passed away. So quite an emotional process. Approached 3 different high street estate agents. One didn't get back to me, one merely sent a desktop valuation and quote but Countrywide (Bairstows) met up with us, gave a fair valuation and their terms were favourable. Dealt initially with Andrew Marshall who set things up and even dealt not only with viewings (no one at the house) but also with the guy re the new flooring. Lakeeba dealt with the day to day workings but Andrew was always there if needed. The house was sold within 3 months (incl over the Christmas period) and then we had the Covid 19 crisis. Andrew dealt with our exchange/completion from home and Scott went into the office to hand over keys, pick up paperwork etc Cannot fault them and their willingness to go that extra mile. No hesitation in recommending them or using them again. Thank you Countrywide... Read more
Seller
19th Apr 2020 (4 years ago)
C johns
We recently sold our house through Bairstow Eves and we were completely pleased and satisfied with the whole experience. From start to finish, which took quite a long time due to some set backs with potential buyers everyone we dealt with was professional, communicative and gave a first class service. When our first buyer fell through they had viewings arranged within 10 minutes of putting the house back on the market and through this they had an offer within a few days! Their fees were very competitive too. All the staff are very friendly and helpful too. We wouldn't hesitate to recommend Bairstow Eves ????????????????????... Read more
Seller
3rd Apr 2020 (4 years ago)
A Twimasi
I can fault the first class service that I received from Bairstow eves. From viewing to completion they were very professional.
Scott handled the viewing,Hayley handled the offer and Andrew dealt with any queries till completion.
On the day of completion, though the shop was on lockdown,Andrew went out of his way to meet me at the shop to hand over the keys to me.
Thank you Bairstow eves.... Read more
Buyer
27th Mar 2020 (4 years ago)
J Russell
I don't mind admitting that I did not think that an Estate Agent adds much value to a vendor in today's property market being that buyers just look online, right? So wrong as once I switched to Scott and his team at Bairstow Eves, I was overwhelmed with viewings and had a fully vetted purchaser at the full asking price within days of instructing BE. They were calm, responsive and patient throughout the fraught process from offer to exchange and I have no hesitation in recommending them to anyone looking to sell in the Grays area.... Read more
Seller
14th Feb 2020 (4 years ago)
J Bishop
I chose Bairstow Eves because my first point of contact Andrew Marshall
was the only estate agent who told me the cost to sell and gave me a honest valuation from the start. Can't beat honesty in my book. He also put me in touch with a very good solicitor ( Luke Neale PCS ). I was caring for my mother at the time and the team had to rearrange viewings several times for me but were totally understanding and did it with a good heart and never wavered, which I would like to thank them for now,THANK YOU. I know Andy even tidied up on one occasion after a decorator had been in
and I couldn't get there, can't ask for much more than that, top class. Scott was brilliant chasing up for me, Lakeeba and Hayley all really good.
So if your serious about selling just go and see the team @ Bairstow Eves
you won't find better 10/5... Read more
Seller
14th Feb 2020 (4 years ago)
E Janik
First class service and very professional.
I would recommend to all.... Read more
3rd Jan 2020 (5 years ago)

The communication from the people viewing the property was not provided from the start, despite asking for it multiple times.
As I found out towards the end they kept it, just didn't share it with me until I handed my notice in.
Pictures were photoshopped awfully.
1 Bedroom had blotchy walls for no reason, the grass was turned fully yellow (dead) when it was probably 20% yellow and 80% green when the pictures were taken.
Our Bathroom is small, and the picture was taken at below sink level so you got to see lovely images of the pipes from the sink and the toilet, but no bath or shower.
A professional photographer was used so I put that down to the professional photographer taking a poor shot, however, the bathroom is probably the poorest room anyway, so it just compounded the issue
First 4 weeks of viewings the main estate agent wasn't even aware the property had additional parking at the side of the house which was part of the property so all the people that were shown around basically hadn't been informed. missing the majority of interest from people on Rightmove every day. Pictures of said additional parking were on Rightmove and it was mentioned in the description, perhaps it wasn't communicated but I would have still expected the lead agent to have looked at the listing online.
The Property description on Rightmove had no punctuation, and was described as 'a blank canvas.'
1 bedroom is pink, 1 is a deep grey, the living room is sage green with mural wallpaper.
I seriously consider this a pointless disappointing waste of time.
On the plus side, they were still somehow better than 'Fresh properties'..... Read more
Seller
13th Dec 2019 (5 years ago)
A West
Scott and the team are wonderful. I could'nt fault them at all. They truly want the best for you and they don't force properties or viewings down your throat. Most estate agents only care for their self-interests but the team here don't! They don't lie and deciet you to make a commission. Their integrity, honesty, humour and kindess is unmatched. If I ever had to sell and buy again, I will come to you Scott !!
Thank you, thank you, thank you!... Read more
30th Oct 2019 (5 years ago)
S West
If you are looking for a mortgage broker DIONNE SMITH is the woman for you!!. The awards and accolades that sits around her office does not do her any justice, she deserves a public recognition for her amazing work she does to secure you the best mortgage deals. I have had 3 brokers in the past and they were all not in her league - AT ALL!. Her warmth, her compassion, her personality, her loyatly and fierceness is what everyone DESERVES from a broker. She will do all your negotiations with estate agents (and boy can she neogotiate). If you are in love with a property she will do everything to MAKE SURE you get it! I know she has plenty of clients but I ALWAYS feel like I am her only one! She is fast, always available and HONEST. Thank you for making my first-time buy the easiest and smoothest and exciting; I am so grateful that Andrew Marshall the manager at Bairstow reccomended you to me; you have been the biggest blessing.
Much love, Affs... Read more
Buyer
30th Oct 2019 (5 years ago)
E Ashwell

So I had quite the journey in my house move, with the houses I tried to buy... throughout the whole process the team at Bairstow Eves were great, professional, friendly and we even had some fun too! Their persistence in getting viewings and then keeping the chain motivated in some curve ball situations was very much appreciated. Scott, Tina and Kayleigh in the office especially were great. I feel like I know them personally as we spoke a lot at some stages. Samantha was so organised and ‘on it’ as we progressed the latter part of the process and held all parts of the chain together in some pressured moments.
Having dealt with some of the agents I tried to buy houses from where I experienced lies, patronising conversations and in some cases sheer rudeness for no reason, I was always glad my agents, Bairstow Eves were not like like and felt safe in the knowledge they were treating me, my potential buyers and the eventual buyers with respect.
As a nice final touch, every single one of the team, rang on or after completion to congratulate me.. and those sentiments were lovely and very much appreciated.
Thanks guys...and well done on the great service and care!... Read more
Buyer
27th Aug 2019 (5 years ago)
E Knowles
Mortgage broker Dionne was amazing, as a first time buyer she helped me every step of the way and she answered every question, and I had loads!!! She was brilliant.... Read more
Buyer
11th Jul 2019 (5 years ago)
G gulenkova
I,m very happy with Bairstow Eves Estate agent Andrew Marshall work in Grays.The guy is very helpful,smart.Very professional to deal with difficult situations and complicated solicitors.He is number one agent in Grays.Because of him and his super active attitude and excellent service I’ve bought a flat which I wanted.Good luck for him everywhere!!!And thank you one more time, for yours help and patience????
Kind regards
GitanaGulenkova... Read more
Buyer
9th Jul 2019 (5 years ago)
D Prin
Andy was very professional , reassuring and thorough when he first visited my house and made us feel confident that we would sell our property. It was sold within a reasonable time and for a reasonable price . Thankyou Bairstow Eves... Read more
Seller
29th Jun 2019 (5 years ago)
S Lee
Andy, Scott and the team presented our house really well. They conducted many viewings and were able to secure a sale at an acceptable price within a few weeks; after it had been with another agent for four months!
The sale went through without any problems and new owner is very happy.
Thank you team.... Read more
Seller
20th Jun 2019 (5 years ago)
P Lambertini
I had my flat on the market with Fresh for months with very few viewings & no offers, I changed to Bairstow Eves in Grays in late November 2018 & the flat was sold within 3 weeks.
Their approach was totally different from the marketing I had experienced with Fresh & had more viewings in the time it was with Bairstow Eves.
I would recommend them to anyone looking to sell their property & thanks again to Scott Nelson & his team at Grays.
Regards.
Paul Lambertini... Read more
Seller
4th Jun 2019 (5 years ago)
K Mcdill
Deborah was great got the house moving and was very helpful i would use this company again, made the exchange smooth and in a short time period. I am very happy with there service... Read more
10th May 2019 (5 years ago)
- Bedson
Huge Thank you for our sale and helping with our purchase too. Dionne Smith was great with helping around our Mortgage and Insurance Policies ETC. Deborah has also been brilliant with chasing up the property we were purchasing that was running a little slow. Thanks... Read more
Seller
29th Apr 2019 (5 years ago)
J stonely
Had a really great experience from Bairstow Eves. Our photographs and listing were of excellent quality and we had 9 viewings booked for the first weekend. Lakeeba and Andy kept us informed and emailed all the details in advance. We sold the house that weekend and Scott and the team got us our asking price.
I also can not recommend Dionne Smith, their mortgage broker enough. Everything went so smoothly and she secured us a great competitive rate.
I was honestly dreading the whole sales process as I haven’t moved in 16 years, but I can honestly say it was really easy and stress free. Thank you all!... Read more
Seller
9th Apr 2019 (5 years ago)
B Mcmahon
Andrew was quick, efficient and professional. Would highly recommend.... Read more
20th Mar 2019 (5 years ago)
J MANONGSONG
Good service, quick sale and always updated on our purchase. Would recommend to friends and family... Read more
Seller
14th Mar 2019 (5 years ago)
Donna
We were extremely happy with the service and information received from the team at Bairstow Eves with regard to buying and selling rental properties.
We can now make a decision if we want to expand our portfolio or sell in the current market.
Big thank you to Scott and Andy.
We would highly recommend Bairstow Eves.... Read more
11th Mar 2019 (5 years ago)
R Drlscoll
Paul, Andy, Rob and the team did a great job on selling our property in North Grays. They were courteous, efficient and succeeded in getting the right number of the right people through the door which resulted in a purchase well in excess of the offer price. Stirling work B.E. Grays!... Read more
Seller
12th Oct 2018 (6 years ago)
C Bryanton
Recently sold our house through Bairstow Grays branch. From the start they were very professional and knowledgeable of the local area, quickly getting potential buyers though the door.
I would like to give a special mention to Rob Jones - he was great from the start. Nothing was too much trouble and he always returned our calls/messages and chased things we asked of him. He also gave us some great advice along the way which really helped.
Thank you Rob and team!... Read more
Seller
2nd Oct 2018 (6 years ago)
S Wild
Thank you to Bairstowe eves at the Grays branch for all their help and support at a very stressful time of selling our home and buying a new one. A very big thank you to Rob Jones who has been so very helpful throughout this time. He has always got a smile on his face and he has made everything so much easier for us. We have had to contact Rob on numerous occasions but he has always helped us and helped us resolve any issues we have had. We cannot thank him enough and would recommend him to anyone moving home. A young gentleman who is excellent at his job.... Read more
Seller
28th Sep 2018 (6 years ago)
R Johnson
Wanted to highlight the hard work that Mr Robert Jones did in regards to our move into our first house.
Couldn't recommend highly enough!... Read more
Buyer
21st Sep 2018 (6 years ago)
C Botezatu
Robert was great with us, very patient in answering our million questions regarding the house, always there if we wanted to have another look at the peoperty, explain what to expect during the process of buiyng the house, given a realistic time frame and very committed to his part in the conveyancing process. We are very grateful and appreciate his hard work! Many many thanks !!!... Read more
Buyer
18th Sep 2018 (6 years ago)
G Kozlak
We are really happy with service we received at Bairstow Eves Grays Branch. We sold flat with them and bought house. They are lovely people trying to do their best to help. Most helpful and professional was Rob. He is the best in the world we think. Always ready for work, always on time, always try to find answer, always smiling. very recommend... Read more
Seller
18th Sep 2018 (6 years ago)
J Walker
Many thanks Andy Marshall for all you help with our purchase. Great communications.... Read more
Buyer
18th Sep 2018 (6 years ago)
H me
We would like to say thank you to Mr Robert Jones who has supported us through our move . Even though his branch in grays was not ours and was not dealing with our sale he took ownership of the whole process as communication had broken down with our branch that was supposed to be dealing with our sale. Rob took it upon himself to not only deal with our buyers sale but also our sale and our new purchase.
He was in constant communication with everybody and was a breath of fresh air for us.
Rob is so approachable and explains in detail .nothing is to much trouble , its hard to find someone like Rob who actually does what he says he is going to do .
If it were not for Robs intervention and willingness to complete our sale and purchase the chain would have broken down .
We are extremely grateful for his professionalism dedication and duty of care.
Thank you Rob
David & Helen... Read more
Seller
17th Sep 2018 (6 years ago)
C Barker
Wow! What can I say...After nearly 4 months on the market with another agent (with very little success) the Gents at the Grays office have worked wonders. We now have a sale agreed within 2 weeks of being on the market with them. Thank you to Paul for your professionalism on the day and also to Rob and Andy for the viewings, feedback, updates and offers! C... Read more
Seller
11th Sep 2018 (6 years ago)
J Sridharan
Very friendly and understanding. Professional at all times. They understand the market and the situation very well. Helped us a lot throughout the journey. Special mention to Paul for his excellent service and help.... Read more
6th Sep 2018 (6 years ago)
S Mcdonagh
First time buyers didn't have a clue about the process but lewis our mortgage broker made the process clear to us and as easy and stress free as we could wish for.... Read more
Buyer
20th Aug 2018 (6 years ago)
L Howlett
I've bought and sold many houses over the years, but the quality of service and sheer hard work by Rob jones from the grays branch who is currently working tirelessly to get my sale complete on time is second to none, he is going above and beyond what is standard service I've had in the past from other agents,
I don't mind saying that I have come to think of him as a friend during this whole process which should give you an idea of his level of commitment,
I honestly cannot recommend dealing with him if you are buying or selling in the grays branches area, I don't usually leave reviews but I just thought that his hard work should be recognised.
Well done Rob ??????????... Read more
Seller
2nd Aug 2018 (6 years ago)
K Read
Great work from Bairstow eves Grays. We had excellent service from start to the end, Paul Hull gave us excellent personal service from day one, from helping us to find our perfect home to complications in the chain to holding it all together on completion day. Lewis gave us a superb service advising us of the best deal and best mortgage offer for us. I would defiantly recommend using bairstow eves if you are selling or buying a house. As first time buyers we felt comfortable and confident in the advice and support we was given by bairstow eves and Paul Hull in particular.... Read more
Buyer
29th Jul 2018 (6 years ago)
M Olufeso
Superb service... Read more
13th Jun 2018 (6 years ago)
W Ltd
I have worked with Paul and his brilliant team in Grays for several years now. I'm always impressed with their level of professionalism and how they treat me, their clients and suppliers. For them every single home owner, buyer and seller is important and they treat the 1 bed flat owner with the same respect and diligence as the large estate owner. I already recommend them to all my clients so if you are in the market to sell or buy a home, look no further!... Read more
23rd Feb 2018 (6 years ago)
J Cosentino
Great work from the Grays team. Had a really tough time with several chains breaking down, non of which ours or Bairstows fault. Rob & the team have been amazing & so supportive. Always on the end of the phone for info or just for me to vent. I know I can contact Rob any time & he will get me the info I need. Be sad to say goodbye when we finally move. More like friends now not just business. Will keep in touch... Read more
Seller
20th Feb 2018 (6 years ago)
L Robins
I can’t thank Naomi and the team at Grays enough for all their hard work and professionalism. You guys have been fantastic from start to finish!! Thanks again.... Read more
20th Feb 2018 (6 years ago)
J Charles
Bairstow Eves in Grays and Chafford Hundred have been absolutely amazing we have received I believe the best possible service and support ,they went over and above , Paul Hull at Bairstow Grays from the onset gave us his expertise and introduced us to his team they gave us 100% attention to our sale Robert Jones at Grays has been excellent , Tina Akram at Chafford Hundred branch is an outstanding negotiator . We received assistance for everything we needed , Lewis Clifton at Grays offered us his expertise on the financial journey . to finish Karen Dunnage Bairstow Eves Sales Progressor thank you so very much , totally outstanding can't thank you enough ........ Read more
Seller
9th Feb 2018 (7 years ago)
D Ruschev
Amazing team in Grays Branch. They were very helpful and really did a lot of hard work in no time to make our dream come through. We bought great house on decent price. Really I couldn't expect more. Thank you Rob and Kayleigh!!!... Read more
Buyer
30th Jun 2017 (7 years ago)
A shah
Very professional and excellent service I received from Grays branch . I bought property (investment) in May this year . I am very thankful to Paul and Karen . I will always recommend Bairstow eve the best .
I am fully satisfied with their experiance and calm behaviour i have got all time positve results from Mr Paul Hull and. Karen
Syed... Read more
Buyer
23rd Jun 2017 (7 years ago)
H justin
I visited the office in Grays and got the most satisfying customer service every one should ask for. The staff in there know their stuff and i got a property on the first viewing .I would highly recommend others to check them out .!!!!... Read more
Tenant
11th Apr 2017 (7 years ago)
A MCCARTHY
A good experience in general. Yes, I paid a bit more than some other estate agents but the flow of viewers and marketing I received for this was a benefit to at least be considered. We had a dedicated estate agent, Robert Jones, who was assigned to us and he was great. Got to know the property well, could easily highlight the benefits of the area and got on with all the viewers who could always be heard having a good time.... Read more
Seller
7th Apr 2017 (7 years ago)
F Efele
My purchase with Bairtow Eves was quick and plain simple. Rob Jones handled the transaction professionally and in a friendly manner and I couldn't have asked for more. Thanks guys... Read more
Buyer
14th Mar 2017 (7 years ago)
E Curtis
Excellent professional service, the staff were wonderful and made it a pleasurable experience. Thank you !... Read more
20th Jun 2013 (11 years ago)
J driscoll
Great help in finding just what we were looking for - thank you great service:-)... Read more
20th Jun 2013 (11 years ago)
R Givens
Very dissapointed with the level of customer service i have recieved from these guys, very unprofessional still waiting for a call back has been about 3 weeks now. terrible communication they never know whos dealing with the case, speak to anette then she passes me over to michelle not a very organized company very rude! decided to sell my property through a small independant company opposite.
Mr Givens.... Read more
Seller
9th Apr 2013 (11 years ago)