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© GetAgent Limited 2025
- Connells - Bearwood
Connells - Bearwood
Opens tomorrow at 8:30am
122-123 Poplar Road, Smethwick, West Midlands, Bearwood, B66 4AP
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Bearwood, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Connells - Bearwood Reviews (127)
Have you used this agent?
65%
6%
1%
2%
26%
All (127)
Seller (17)
Buyer (24)
Landlord (9)
Tenant (18)
General (59)
Meg
My rental property, that has been sold, is in a location that I'm unable to travel to easily. Chelsea from the branch has been exceptional in helping me with the property so all my ducks are in a row for the successful sale and transfer. Thank you Chelsea :)
Seller
1st Jul 2025 (8 days ago)
A rathour
I had an excellent experience with Mohammad They were incredibly helpful, professional, and attentive throughout the entire process of securing my property. Their clear communication, knowledge of the market, and genuine support made the experience smooth and stress-free. I’m truly grateful for their assistance and would highly recommend them to anyone looking for a reliable estate agent
Tenant
30th Jun 2025 (9 days ago)
K Hazlehurst
I wanted to put my house up for sale and Mya came round for valuation and explain things to me, a lovely young lady and very knowledgable, they worked really hard to find a buyer
Seller
4th Jun 2025 (5 weeks ago)
V Rodrigues
We visited, Connells Bearwood, had some general enquires, we were attended by Laura, she was very warm and patient, she provided us with all the information needed, overall had a good experience.
20th May 2025 (7 weeks ago)
S mary
They have and excellent customer service and we experienced top notch quick response from Mohamed Tajeed and Laura @letting unit
Landlord
20th May 2025 (7 weeks ago)
E Ralph
They have prompt response and excellent customer service from Mohammed Tajeed and Laura
20th May 2025 (7 weeks ago)
A dirie
Me and my partner would like to thank Mohammed for the excellent service he provided us it was quick and efficient and guided us through process with ease. I would highly recommend their service.
26th Oct 2024 (8 mo. ago)
J Singh
What's the point in having phones lines when you never pick up? Ring Ring Ring
25th Sep 2024 (9 mo. ago)
C R
Me and my Partner would really like to thank Mohammed for helping us on our renting journey. He was quick, efficient and has made the process of renting feel so easy. He has really eased a lot of stresses that comes with finding/renting a property, has communicated with us every step of the way and listened to every query we had.
To put into perspective, Me and my Partner had viewed a property on the Thursday and by the following Wednesday, we were able to pick up the keys to our rental property.
We could not have asked for a better person to help us! Thank you so much for everything!
Tenant
16th Jul 2024 (11 mo. ago)
H alsharief
????? ????? ?????? ???? ?? ?? agent ???????? ?? ???????. ??????? ???? ??????? ????
15th Jul 2024 (11 mo. ago)
B Anine
Highly recommended. Mohammed helped me though the process and I’m happy
29th Jun 2024 (1 year ago)
A Hearts
I have bought properties and worked with various estate agents across the board, this has to be one of the worst in Bearwood, no call backs on properties I want to view, they not fussed in selling. RUBBISH.
21st Jun 2024 (1 year ago)
C (Kay)
Not good.
18th Jun 2024 (1 year ago)
H Araya
Mohammed was extremely helpful and kept an open communication with me through the whole process, which made it very smooth sailing. Would advise to go with him!
14th Jun 2024 (1 year ago)
M Gul
Mohammed at Connells Bearwood has helped us a lot in finding our perfect house. He's been a tremendous help. Much appreciated.
13th Jun 2024 (1 year ago)
R Bhujel
Recently shifted in a place via connels .My overall experience with the connels was very good . Muhammad helped me alot to speed up the process and guided me throughout the process.I am very thankful for him .I would definitely recommend for anyone who is searching the property.
8th Jun 2024 (1 year ago)
K khan
Mohammed at Connells Bearwood is a tremendous help, a gem of a person, very knowledgeable and helpful. Sorted everything out for us in no time and we're anxious to move in.
4th Jun 2024 (1 year ago)
C Penny
Lillie May said she would let my place within a week..
Went in week !! Perfect and she is a very helpful person.
Plus most importantly someone always picks up the phone when you ring.
That alone worth 5 stars.
Thanks Connells..
..
Landlord
1st Jun 2024 (1 year ago)
A Chowdhury
Connells Bearwood Estate Agents provided me with a five-star service from start to finish to assist me with my current tenancy in Birmingham.
Special mentions to Lillie and Mohammed for letting me view the property promptly, clarifying any questions I had, and guiding me through the application process. The whole process was simple, swift and I was able to move into my new home in just over a week!
Delighted, would recommend
From Ashfaq
Tenant
1st Jun 2024 (1 year ago)
H ahmed
I am extremely happy with the services that has been provided by Connells in purchasing my property. Very helpful from the beginning to the end of my purchasing. A highly professional worker Chelsea who has been an absolute star, helpful throughout process of buying my property all the way to the end. I would highly recommend anyone to use their service. Very professional and easy to communicate who know their job very well.
Buyer
3rd Mar 2024 (1 year ago)
T Akindele
Arun is the best agent that I have ever met, also Angela his colleague are wonderful, they attend to you at any time you call them, be it night or day. I really appreciate you guys.
9th Jan 2024 (1 year ago)
G Pascale
I am not the one to leave bad reviews normally, but this place is asking for it.
This agency is currently holding on to my deposit money from a previous tenancy for no reason. House left clean, rent paid always in time or in advance, landlord agreed to repayment of the deposit and e-mailed them about it.
They are not replying to the listed e-mails. I have managed to get in contact with a nice employee from lettings, but they have no idea what is going on, apparently there is a `Deposits Department` somewhere who does not agree to release my money because of various inexistent reasons that nobody knows.
They even said I was behind with my rent payments, which is untrue (otherwise I wouldn't be coming here to moan about it, would I?)
Most likely they are making money from savings accounts and are using these dirty tactics to keep the money as long as possible and receive interest on it - I will make sure to expose them if this is the case.
LATER EDIT: As you can see, Connells replied below. - I did email them, no reply, of course. They replied to this review just for show!
My deposit has not been returned still and no explanation provided!
LATER EDIT 2: 4th of January - money has still not been returned, although at some point in December they said they did send it.
Court claim incoming!
Tenant
4th Jan 2024 (1 year ago)
R Singh
They are not bothered about selling any property…the want to screw you for every penny please read the small print..
Seller
21st Dec 2023 (1 year ago)
S khan
After viewing countless properties and feeling overwhelmed and stressed with the many fly by night agencies out there, I recently purchased a property through Connells in Bearwood and I couldn't be happier! The whole team at this branch are an absolute delight to deal with, I had the pleasure of dealing with Chelsea who is an absolute superstar, she was super helpful throughout the entire process, from finding the perfect place for me to helping and assisting me to completion. Her knowledge and expertise made the whole experience smooth and stress-free. I highly recommend this branch to anyone looking to buy a property. Thanks again for helping me find my dream home!
Buyer
11th Dec 2023 (1 year ago)
B Patel
It was very helpful in getting the house in just 2 weeks with all sort of complications with paperwork. Thanks to Arun
Buyer
1st Dec 2023 (1 year ago)
H Nagpal
1st time Buyer;
Ehiya Ahmed - one of the best mortgage advisors I've come across, He really helped with everything which wasn't part of his job. 100% recommend him if anyones looking to mortgage or need mortgage advise.
Rest of the Team Members were ok, as mostly they never updated me with anything even after telling me they'll update me on some concerns I've had, untill I spam them with emails or calls.
Overall, a great experience.
Thanks.
Buyer
24th Nov 2023 (1 year ago)
O man
Professional advice and Complehensive services
31st Oct 2023 (1 year ago)
Anonymous Home Buyer
I have worked with Chelsea this past year during search for a property. The depth of their market knowledge combined with a keen understanding of my needs ensured I found the perfect property. Their responsive communication, attention to detail, and genuine care turned what could have been a stressful process into a seamless experience. I’m beyond grateful for their guidance. If you're in search of an estate agent who brings a perfect blend of knowledge, dedication, and personal touch, look no further. Highly recommended!"
Buyer
13th Oct 2023 (1 year ago)
T Akhtar
Sent out all the information I requested promptly
24th Sep 2023 (1 year ago)
T Hipkiss
So far so good. Its been years since I sold or bought a house. We have received good advice and support this far. We are only just at the begining of our journey in selling an aging uncles house. We are hoping that the support and advice continues as it has this far
Seller
16th Aug 2023 (1 year ago)
I hussain
Amazing service - everything was so smooth up until getting the keys and after. Friendly staff very comforting and supportive would recommend them 10/10
22nd Jun 2023 (2 years ago)
D mann
would like to take this opportunity to Thank jJeevan kular for doing an excellent job during the selling process of our parents home and in achieving a fantastic price .we are very pleased with his hard work and effort.
again Thankyou Jeevan and wish you all the best.
Regards
Dalbir
Seller
25th May 2023 (2 years ago)
B mann
Would like to say Thankyou to Jeevan Kular of Connells Estate Agents of Bearwood for his help and guidance in the selling of our parents property.His professional advice was of great help throughout the journey and very much appreciated.
Thankyou
Best Regards
Bhajan
Seller
24th May 2023 (2 years ago)
R Collett
Shannon from Connelly's (Bearwood branch) assisted with the sale of my property and handled the sale professionally ensuring I was informed when needed.
A very good service and I would recommend and would use again in the future if needed.
Seller
24th May 2023 (2 years ago)
S Mann
Jeevan Kular was a great help over the last few months in helping us sell our parents property. A total professional, knowledgeable and fair estate agent who is an asset to the industry! Thankyou once again Jeevan. All the best. Simon
Seller
24th May 2023 (2 years ago)
A Sharma
My experience with Connells Bearwood from start to finish was excellent! From speaking to @Arun Shokar to arrange a viewing and getting the tenancy. The process was hustle free and it was such a smooth, quick and easy transaction! I Would 100% recommend to Connells and Special Thanks to Arun Shokar.
Tenant
28th Apr 2023 (2 years ago)
W Hardman
Dori has been outstanding to deal with. Very quick with responses and dealt with a complicated application professionally and timeously. Very happy with the service received from Connells Residential Lettings.
Landlord
27th Apr 2023 (2 years ago)
M Hirsi
Thanks to Dori and Arun for helping me get a property in bearwood. Speedy service and setup, would definitely work with them again!
Buyer
27th Apr 2023 (2 years ago)
A RICHMOND
excellent services , competent , dynamic and dedicated letting agent ????
Landlord
27th Apr 2023 (2 years ago)
J Smith
Had a pleasant issue free experience selling my property with Connells Bearwood. Jeevan & Shannon handled the sale professionally as expected and kept me informed when asked.
Office staff were helpful and available too when required.
Overall a good service and are recommended.
Tj D
Seller
1st Feb 2023 (2 years ago)
T Begum
My experience with Connells Bearwood from start to finish was excellent! From speaking to Chelsea and Jeevan to arrange a viewing and then speaking to Yaya about my mortgage, it was such a smooth, quick and easy transaction! Would 100% recommend!!!!
24th Jan 2023 (2 years ago)
R sankar
professional and transparent service.
Right from viewing the property to move-in , the process was smooth.
Kudos to Pam and Shaz!!
Tenant
3rd Jan 2023 (2 years ago)
Anonymous Homeseller
It was a long process to sell my house,but got their in the end. Jeevann was fantastic and very professional. He was very understanding and patient excellent at his job.
Seller
16th Oct 2022 (2 years ago)
S Salim
Thank you to Shaz & Parminder who helped me through the whole renting process. As a first time renter it was so stressful but they were very professional & helpful and put me at ease!
Tenant
13th Oct 2022 (2 years ago)
A Singh
Excellent service throughout the entire process of buying new home.jivan from Connells bearwood helped me throughout the process.he is very professional,polite and supportive.
Buyer
1st Oct 2022 (2 years ago)
C Gujjar
Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,
Tenant
30th Sep 2022 (2 years ago)
R Riza
Shaz was extremely helpful! Overall, great service!
30th Sep 2022 (2 years ago)
C C
Amazing sales team , got my property sold within two weeks
Seller
21st Sep 2022 (2 years ago)
D Singh
I had agreed to book a valuation of my house, the staff was unprofessional at the approach with lack of knowledge as I had serval others to give advise whom were professional and within a couple of days without making several calls and sent out property valuation by email.
But these guys are a waste of time don't bother to call you back.
Last time I had called them gave me valuation by mouth but was not the person whom carried out the valuation.
Instead was another colleague whom did not take my details I had to remind him another unprofessional approach, stated they would get that person to email me.
Instead I got a email of an appointment to see a mortgage advisor which I did not book.
I had called again to cancel my appointment as I had requested a valuation of my property which they could not get right.
I would never give this business a contract to carry out my work what a Micky mouse letting agent no customer experience or service.
I have been genrous to give 1 star it does not even deserve a 1 star
Seller
29th Aug 2022 (2 years ago)
S hama
Looking for a place to stay is more than difficult. I'm glad that Shaz from Connells Bearwood helped me throughout the process. Her professionalism, quick responses and passionate attitude are really a big help to me. I respect to Shaz and the staff fron Connells Beareood, thank you for help me.
Tenant
25th Aug 2022 (2 years ago)
A Dhani
I had booked an appointment for my house valuation. A date and time were agreed upon with a valuator(confirmation received by text followed by email). A few days later, I got a call from Connells stating the appointment had been cancelled because they didn't cover the area. I was told another local branch would be in touch to arrange an appointment for the same day and time I had booked initially. Unfortunately, this was not the case.
I am struggling to comprehend why it has taken a few days to recognise the valuation has to be undertaken by another branch. Undoubtedly, this can be validated when the address is taken.
6th Aug 2022 (2 years ago)
M Iblal
Worst estate agent, more talking less action, wouldn’t ever recommend anyone to use them.
29th Jul 2022 (2 years ago)
H Ali
Having moved from Scotland, I went to view more than 6 properties with no luck in a space of a week. However, when I called Connels Shaz from bearwood brunch was very professional throughout, she really valued my needs as a tenant at the time. The whole process was smooth, secured property within days. Honestly Shaz you came through for us and I feel that you are a testament to your organisation. Thank you!
5th Jul 2022 (3 years ago)
A Retegan
I had an amazing experience renting my flat. Parminder helped me tremendously and made the whole process seem easy and efortless. She was very understanding with the fact that I was moving from Switzerland and did everything to accommodate my needs. I strongly recommend Connells.
29th Jun 2022 (3 years ago)
H Shipley
After having some awful experiences with estate agents in the past I was very happy with the brilliant service I had from Shaz. She really did everything she could to help me in my situation and it’s nice to know there are some good estate agents out there!
23rd Jun 2022 (3 years ago)
K Oktorini
Before dealing with Connells, I had meetings and done site visits with other agencies and Shaz proved to be the best.
Initial dealings were a little difficult but Shaz helped us through that stage and I would not hesitate to recommend her.
The only thing we are disappointed with are the various outstanding maintenance jobs and state of rear lawn, which I would have expected to have been sorted before moving in.
Tenant
1st Jun 2022 (3 years ago)
A ahmed
I experienced excellent customer service with Shaz and all other working there respectfull, and good service for rent house.
Tenant
28th May 2022 (3 years ago)
M H
Excellent service throughout the entire process. I was especially impressed by the after-sales support provided by Jeevan who went above and beyond his call of duty in order to assist me. Many thanks Shannon, Jeevan and Abdal. Would definitely recommend!
18th May 2022 (3 years ago)
L Barker
Amazing service! I got abit annoyed with the Birmingham branch because everything was going wrong but as soon as I contacted Bearwood they was brilliant from start to finish! Parminder who has been the most amazing person throughout this whole process has stuck by me and helped me so much to finally help me get my first home! Could not thank her and Connells enough for all they have done for me! 100% recommend!
Buyer
11th May 2022 (3 years ago)
N Falcon
Literally begged the agent to allow me to put an offer for a flat we were interested in. No transparency, no communication despite sending emails and calling both the office and the agent’s mobile. Wouldn’t use or recommend Connells
7th May 2022 (3 years ago)
S B
The worst estate agents I have ever come across over my 10 years in investing. The whole team are a group of muppets that lack knowledge of their surrounding properties nor do they know how to seal a deal off. Been offering these guys on a property they are selling and they do not accept offers despite being well over asking price and seem to only want to accept offers if you take their other services like a mortgage through them. There seems to only be one person taking care of all properties: Jeevan, young little chap that only messes you about further. I will definitely be speaking to the director of connells as this is unacceptable and tarnishing their name but also the property ombudsman as this is very unacceptable and shameful on their part.
Buyer
5th May 2022 (3 years ago)
B Gill
Very good experience...
Excellent...
Shazeena is the best consultant...
Over all good experience..
Loved all services...
3rd May 2022 (3 years ago)
S Business
PLEASE AVOID THIS AGENT. THEY WILL LET YOU DOWN ON LAST MOMENT. RECENTLY I HAD VERY BAD EXPERIENCE WITH THEM. THIS IS BIG NO GO TO AGENT. ARROGANT AND RUDE.
14th Apr 2022 (3 years ago)
A Wijayewardhana
Customer service is excellent and Im really happy about the service they provided .state agents who were interacted and communicated with me were so helpful and efficiently involved in making the renting process success.I could be able to discuss necessary matters with them at anytime and they were kind and cooperative enough to address most of my issues.As i am coming to the UK as a guest, I highly appreciate their efficient and honest service towards us.
Thank you
Tenant
18th Mar 2022 (3 years ago)
E Jones
Pleasant experience with Idris who showed me around a property and has helped me look for suitable properties ????????
1st Mar 2022 (3 years ago)
D Prestridge
This agent in my experience select buyers based on the added commisions that they can earn. Once they realised that i did not require their finacial services they were not interested in pursuing my offer. They did not contact me despite repeated promises and did not anwer many of my emails.
Buyer
18th Feb 2022 (3 years ago)
M Rai
I experienced excellent customer service from Shannon and the team with what was a very difficult sale for external factors. They went above and beyond the call of duty because they put the customer first and want to provide the best service possible.
Seller
17th Dec 2021 (3 years ago)
A Singh
Lots of spin and talk. They send you lots of emails and text messages to set up accounts and confirm appointments…. Unfortunately no one shows up for the valuation appointment. If this is how they treat sellers I fear for potential buyers. Avoid.
Seller
6th Nov 2021 (3 years ago)
F Poon
As a new comer to UK, looking for a place to stay is more than difficult. I'm glad that Shazeena from Connells Bearwood giving us sincere advices throughout the process. Her professionalism, quick responses and passionate attitude are really a big help to us. Our appreciation to her for trying her best to understand our situation since the very first moment :)
Tenant
13th Aug 2021 (3 years ago)
Z Rehman
Not disclose g Japanese knotweed at one of its properties and flooding issue even wen I phoned and told them
23rd Jun 2021 (4 years ago)
R Singh
Jeevan was great to work with throughout the buying process. Anybody looking to buy in the bearwood area should give him a call.
Buyer
1st Jun 2021 (4 years ago)
G chana
I purchased a property through Jeevan recently. He was very polite, professional and his level of customer service was impeccable. I would definitely recommend anyone interested in buying a property to contact him. I have been on numerous viewings with him and he is punctual, courteous and informative. He is definitely a credit to the team and Connells Bearwood.
Buyer
28th May 2021 (4 years ago)
A E
We’re buying a property through Connells, Bearwood at the moment.
Jeevan, the agent who showed us around is great. Very professional, polite and courteous. He’s always happy to help, and communicates well.
I have known him for a while and he is always making an effort to find us properties.
A great agent to work with ????
Buyer
28th May 2021 (4 years ago)
R Ajai
I couldn't have wished for a better person than Jeevan throughout this process. He proofs to be very professional, Commited and supportive. Without him and his support this process couldn't have worked. His communication and hard work is recommended to all. Thank you Jeevan
22nd May 2021 (4 years ago)
M uk
Has to be one of the worse estate agents around. Clueless in everything. Don't list your property with them. I made an offer in a property, never heard anything back, phoned up and it sold for less. Well done connells
Buyer
20th May 2021 (4 years ago)
B Wattar
Jeevan has been very responsive and professional. He arranged for virtual viewing promptly and always communicated clearly. It is a pleasure to do business with him.
14th May 2021 (4 years ago)
Z ahmed
i dealt with jevan i am really impressed with his and all his team services they gave me good service i got keys with reasonable time even in pandemic period thanks to all team
12th May 2021 (4 years ago)
T Northolt
I sold my house through Connells, dealt with Shannon and the service was incredible. Nothing was too much bother. I had good advice, she had to do a lot of checking on the property as it was empty and lockdown prevented me from attending to it. I have absolutely no hesitation in recommending this branch, I could not have had a better service. Thank you Shannon and team.
Seller
11th May 2021 (4 years ago)
M Hare
I can’t thank Pam enough for sorting everything out for moving so quickly and professionally, if I had any questions I would have a response, such a friendly person that I felt takes the stress of moving away and makes it as easy as possible, highly rate Connells and if was to move again would go through this estate agents as nothing has been to much or hard.
7th May 2021 (4 years ago)
S Deme
Pam provides fast, accurate, kind and reliable service.
Thank you for these Pam.
2nd May 2021 (4 years ago)
I dabija
I have dealt with Pam, if you ever will deal with her, I guarantee you a full professional and responsive attitude! She is the agent who really cares for customers and pay attention to every little detail. Many thanks to you, Pam! I am very happy with the service provided and highly recommend this company.
30th Apr 2021 (4 years ago)
J Khalid
The way I balance my reviews and my interpretation of the starring system.
1 star - Disgraceful level of service or product
2 star - Bad service product needs remedy asap
3 star - Neutral (not good not bad)
4 star - Good level of service or product
5 star - World Class- phenomenal level of service or product
I hardly give a 5 star review because there are many companies and organisations that cannot keep up nor level up to my expectations unfortunately.
If you received a 5-star from me, thus it truly makes you the (Boss Man).
The Review
_______
Their processes are difficult but overall good standards.
28th Feb 2021 (4 years ago)
S Senthil
At the end of 2020 I relocated from London to Birmingham, 2 months overdue as if finding the right property wasn't hard enough, 95% of the agent's I was dealing with were utterly useless. I was beginning to get incredibly frustrated until I found this place.
Ronnie answered my call at Connells, first agent that actually kept his word about getting information and letting me know things when he said he would and without me having to chase him.
Ronnie is 100% transparent and authentic, I appreciate you for that. It honestly felt like he would action your requests instantly and not rest until the job is done. He kept me updated every step of the way and was even responding to my messages outside of work hours.
Once into the paperwork stage, Pam took over and did a fantastic job. Pam is very efficient, experienced and can pretty much answer any question off the top of her head.
An absolutely solid team here at Connells Bearwood.
Buyer
4th Feb 2021 (4 years ago)
H Abdullahi
Pam is an asset to connells, she made my transition smooth. She remembers every single details of the clients. Her ability to speed things up is amazing. You can't be homeless with Pam. Once again I want to say big thank you to Pam.
29th Jan 2021 (4 years ago)
A Awan
Shannon and Jeevan both dealt with my matter professionally and competently. Highly recommended
26th Jan 2021 (4 years ago)
S K
Such a great team! From the start with Shannon and Finish with Jeevan
After completing on one property i’m now on my next purchase with them.
Hopefully I’ll be back to buy plenty more next year!
Thank you for all your help.
Buyer
8th Dec 2020 (4 years ago)
A Kaur
Pam is a great asset to connells. Found me tenants quickly, kept me well informed and overall has been incredibly professional, helpful and efficient. I Will definitely be using Pam again to deal with my portfolio. Thank you
Landlord
7th Dec 2020 (4 years ago)
A Singh
As a property investor I really appreciate the professional service provided by Parminder, very pleasant to deal with. I’d hope you’d manage more of my properties in the future, thank you
Landlord
7th Dec 2020 (4 years ago)
P Brady
Connels were very quick to arrange the contract and quick to take my money but hadn't bothered to check the flat before I moved in. It was a disaster. The place was filthy dirty - disgusting, the fixtures and furniture were all broken, electricity was turned off and couldn't get access to car park. Pam took no responsibility for the state of the place and just said it's my problem to sort out with landlord. Wouldn't recommend using them.
Tenant
7th Dec 2020 (4 years ago)
K Patel
As a new investor, I had great service from the Sales team at Bearwood. Jeevan who was both courteous and professional and then from Pam on the lettings side, who was able to find me new tenants quickly She was a great help in answering all my queries and questions.
Landlord
7th Dec 2020 (4 years ago)
S Mukherjee
Being a property investor, I have dealt with many estate agents, so, when I tried to book an appointment for a property, they had no availability for over a week. My appointment was cancelled at an extremely short notice as the buyer had accepted an offer- so the delay in arranging an appointment adds up, as they knew there was an offer on the property. Moreover, they were supposed to get back to me about another property but they never bothered. The receptionist is curt and brusque. Overall, unprofessional.
11th Nov 2020 (4 years ago)
H Guernah
Loved it! Great service, good price and most certainly beats any of the big chains. All of them!
22nd Oct 2020 (4 years ago)
S Russell
Not up to date with house prices etc
18th Sep 2020 (4 years ago)
M Holder
I've had a fantastic experience with Connells so far. I was in desperate need of a flat to rent within a short period of time. I dealt with Parminder Mahay who is very professional and friendly. Within an hour of our first conversation Pam arranged a viewing of the property.
Pam was very knowledgeable and addressed all my questions and concerns. As soon as I had made my decision, the process was quite smooth. Within 24 hours of us first communicating with each other, the reference check was all sorted and the landlord was happy for me to move in. Amazing!
Thanks so much for the efficiency and good communication. It's made my life a lot easier :)
Tenant
22nd Jul 2020 (4 years ago)
L Keogh
the service i received from Pam, was absolutely fantastic, she was very responsive and contacted the landlord within 30 minutes of my viewing. she made sure we had everything we needed. would recommend this branch to everyone.
15th Jul 2020 (4 years ago)
A read
Great service from connells today - Even though the office is closed due to lockdown and they've all been furloughed they have been really helpful and quick to respond. Massive thanks to Yasser for sorting the keys out!
6th May 2020 (5 years ago)
T D
Bought a house with my partner through Connells. I was frequently not included in communications and had to rely on everything being forwarded. Their building surveyor did a reasonable job, but then refused to answer any follow up emails. I also found myself receiving a bunch of marketing emails that I didn't sign up for, and had to repeatedly ask them to stop. When I did speak to office staff directly, they were helpful and pleasant, but dealing with the company as a whole has been a rotten experience.
Buyer
11th Mar 2020 (5 years ago)
N Salim
After a terrible experience dealing with some of the competitors in the area, I gave Connells a go after hearing positive reviews from some acquaintances, and I am so glad that I did. The whole process was smooth and structured from start to finish and all staff were incredibly professional explaining the entirety of the process thoroughly. Yasser, the branch manager was an absolute gem who was always on hand answering to my every query and helped put my mind at ease many a time. I was kept in the loop consistently which is a rarity from my dealings with other estate agents. From the initial consultation to the aftercare is second to none. I have no hesitation in recommending this branch to others and look forward to bringing any future dealings their way. Fantastic service, top class!
4th Mar 2020 (5 years ago)
R Shaheen
This particular branch of Connells have been great in helping me purchase my first property. A special thanks to Punam Gogna (mortgage advisor) for helping me secure my mortgage and going above and beyond to overcome any hurdles even after she had done her job and didn’t need to help us any further. Would highly recommend.
Buyer
29th Feb 2020 (5 years ago)
I Okay
We completed on 17/03/2020, Our first purchase and I have to say connels is the right place to buy from. A big thanks to Punam Gogna (Mortgage advisor) for sorting everything out and always going the extra mile. She always kept us updated throughout the process and when our solicitor was being slow (even after giving him all our documents needed for completion) she got him to speed up. Highly recommend her and this branch.
Buyer
29th Feb 2020 (5 years ago)
H
Great service provide by Connells bearwood, the staff were Amazing! Yasser and Shannon were top class! They went above and beyond! 10/10 service!
11th Dec 2019 (5 years ago)
J Bhogal
Apparently unable to consider a house offer until you follow ‘their process’ which involved seeing their mortgage advisor to identify what mortgage they could offer based on your circumstances although a mortgage had already been secured through a third party, never heard of such a process. Very rude and unprofessional mannerisms and that’s when someone actually answered the phone.
Buyer
19th Sep 2019 (5 years ago)
R rohman
Very bad customers service!!
Unprofessional staff !!!
14th Aug 2019 (5 years ago)
S Aslanzadeh
Highly not recommended waist of time unprofessional staff never answer the phone or never call you back specially bear wood brunch there's a few ladies looks like they are there for their own personal jobs when you ask any information they give a respond with a full stop .
12th Aug 2019 (5 years ago)
M Svabo
Worst agency ever! They owe me my money and they won't pay it back.
6th Aug 2019 (5 years ago)
S S
connells estate agent Bearwood . What a joke unorganised and lazy don't bother people
29th Jul 2019 (5 years ago)
J Fayzullayev
OMG, the worst estate agents I have ever experienced. Seen a lot as I am property investor. Absolutely 0 customer service! Try to set up viewing with three properties, every suggestion I made was not suitable with their schedule. So unhelpful! Even got told of for asking if I could view the property on Friday when I called this branch on Wednesday. They said it was short notice! Why am I calling you idiots? Is to check if that’s possible or not!!! And if it is not possible, then we do it other day, no need to be rude about it!!! In the end they just hang up the phone, clearly they don’t need a business! Never will go to this branch again!
26th Jun 2019 (6 years ago)
T Gayle
Connells rented out ny property within a few weeks which was great. I live abroad and worked a lot with the entire team who were very polite and informative regarding the renting process. Yasser the manager is amazing he has provided leadership, great communication for me and has always made himself available at all hours due to the time differences. I hope to put further properties through this branch.
Landlord
8th Jun 2019 (6 years ago)
Ztlicko
We went through to Connells Mid August and had a great fantastic experience. Scott and Luke provided and fabulous service and we managed to get a property within no time at all. Kept us updated throughout the process and also made the stresses of buying a property seem easy. Keeping us updated on the next stage etc whether this be by email or phone call. Communication we couldn't fault and overall a top class estate agents. Many thanks to Scott and Luke for their guidance and we succeeded in getting a new home.
Buyer
4th Jun 2019 (6 years ago)
J Smithy
Never answer the phone - quick to pass you off to someone else - not bothered on spending time getting to know what you are after. Lettings team are never there and always off. Sales are bunch of useless ...
31st May 2019 (6 years ago)
L shaikh
Poor sevice ; they want to keep all money for them self ; dont get in to trap ;read and understand agreement before signing ; mr Lee durno very irresponsible manager
13th May 2019 (6 years ago)
K CHOUHAN
This is worst branch of Connells, If you have plenty of time to waste then you can go to them and at the they will do nothing for you without wasting your time. I will never go to Connells Bearwood again and never recommend them to anyone.
2nd May 2019 (6 years ago)
S Bi
Connells In Bearwood have been really good through out the process for selling our property and handling our morgage etc. Great team work, gave excellent customer service and I would highly recommend this Branch. I would personally like to Thank Ms Ponam and the Manager and the rest of the staff too for all there help.
Seller
8th Apr 2019 (6 years ago)
Z Ul-Haq
These guys bite more than they can chew and with this said I would never recommend them to anyone.
If a classroom had 60 children and 1 teacher, imagine what would happen. Well that’s these guys right here.
Other than their mortgage advisor - who is faultless the rest are simply an unorganised mess.
I wouldn’t touch the Bearwood branch with a barge pole.
4th Apr 2019 (6 years ago)
J Kaur
I would really recommend Connells Bearwood as Punam Gogna (my morgage adviser) helped me out when I couldn’t get my head around some of the offers that were out there. I had to sort out three morgages to buy one house and Punam helped me by drawing it out so that I could visualise costs and expenses that I had to pay. She sorted it out and my morgages were all under control. Thank you to Connells Bearwood and their amazing morgage adviser, Punam, who helped me through this stressful time.
Buyer
29th Nov 2018 (6 years ago)
W Ali
She is a great professional. been so supportive throughout the process.
26th Nov 2018 (6 years ago)
P sharma
We were about to buy property in smethwick connels pushed us to se there mortgage service and charge us upfront fee of £850 to start the application. But no response received from them for over a month and mortgage was declined as well. Where the adviser promise to refund the fee if the case not goes successful they metion they have done surveys and other things on the property on whoch we even have not reached any agreement. Reported to their headoffice but no response or any activity from them. So please refrain to use this branch and no mortgage from them.
Buyer
23rd Oct 2018 (6 years ago)
C Burrows
#Terrible One of the worst estate agents i've dealt with! Misinformation is given without a care in the world and thats if you get an answer to a call or email, leading to extra rent charges and mix up of dates when moving out. Tennants avoid like the plague, Renters avoid even more they failed to organise viewings comapred to Harrt and purple bricks who managed several in the same time span.
Tenant
9th Aug 2018 (6 years ago)
S Hugh
Excellent service from Jevanpal and Heather, always responsive through email or phone and a general quick let. Any problems we have had they have resolved.
Landlord
13th Mar 2018 (7 years ago)
S Gough
I rented a property with through Connells using their full management service, and I recommend you avoid them like the plague. I paid extra for them to pass the buck or do nothing.
Tenant
7th Mar 2018 (7 years ago)
N anderson47
Poor service. Wanted to look at some properties with view to buying. You would be lucky if someone picks up the phone. Mess you around. Never reply to emails. Avoid as a waste of time. I am surprised that Connells name is on the board. There are better services available elsewhere.
3rd Apr 2017 (8 years ago)
P Barrett
Scott and his team supported us fully throughout a very difficult move. Always on the other end of the phone with helpful advice or maybe just a bit of reassurance when needed.
I would full recommend using these guys as they see it through to the end and get the right result!
5 stars
31st Jan 2017 (8 years ago)
M Malhi
Amazing service from both Karen and Belal! First time renting through an agency and it was a smooth transaction!
We can't thank you enough! They truly went above and beyond their jobs to help and direct us! They were completely upfront about all details and were with us every step of the way!!
We would highly recommend Karen and Belal as they were instrumental throughout this process! Service was flawless and the transaction/process was quick and simple.
We will continue to hold them and Connell's as a gold standard!! Recommended for first time tenants who want a professional service throughout!!
Many thanks and Happy New Year team!!
Tenant
2nd Jan 2017 (8 years ago)
I Healey
Great service from Belal and Karen-well done for the quick and efficient work
22nd Dec 2016 (8 years ago)
M Liadi
Honestly an experience that was changed by Scott. A real dedicated agent who saw me through the whole thing. Really made a difference to me buying my first house.
Buyer
11th Oct 2016 (8 years ago)
J dene
I found Scott to be very professional, extremely efficient and an exceptional negotiator. From the moment he started dealing with my sale he did his utmost to ensure things went as smoothly as possible and that the sale progressed as quickly as possible. Moving house is always stressful and this time was no exception. It was therefore very important to me to have total confidence in my agent. Scot went the extra mile instilling in me confidence that my sale was in good hands. A superb estate agent.
Seller
4th Sep 2016 (8 years ago)
M Alexander
Avoid. Can't spell your name, lost pictures of the property for marketing, can't do basic word processing and alignment of property particulars,don't know that it's 2016 not 2015.... The list is endless. Totally unprofessional and unacceptable in this day and age. Problems with specific staff seem to result in that person not working there any longer so nothing can be done. Don't waste your time and save your blood pressure. Go elsewhere for sales and lettings.
3rd Jun 2016 (9 years ago)
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