A Tyler
I feel compelled to share my extremely negative experience with Leanne Fuller-OGrady at Cubitt & West Southwater Estate Agent. From the outset, I found Leanne to be exceptionally pushy, and I believe I was also given misleading information during our interactions. This lack of transparency and the high-pressure tactics employed left me feeling very uncomfortable and ultimately let down.
My experience with this branch has been deeply unsatisfactory, and based on this, I would strongly advise anyone considering selling their house to seek alternative representation. My trust in this firm has been completely eroded, and I would caution others against using their services.... Read more
Seller
15th May 2025 (4 days ago)
The whole team at Cubitt & West Southwater are great. always friendly and ready to help. Really happy with how they presented our property to ensure we got the most for our sale.... Read more
Seller
4th May 2025 (15 days ago)
E Higgins
Well, what can I say…the team at Cubitt and West Southwater are simply amazing! We’d been through such a tough journey selling our house, on with another estate agent for 3 months and not one offer. After being on with Cubitt and West for 6 days we were under offer, unfortunately we lost our buyer at no fault of the team, another two weeks after being back on the market and we’re under offer again!
We accepted that offer two weeks ago, and now Cubitt and West have secured us our forever home. We are so impressed with how quickly and tirelessly they have worked to help us on this journey. I couldn’t recommend the team highly enough, thank you Leanne, Julie, Carolyn and Dionne!... Read more
Seller
3rd May 2025 (16 days ago)
A D
The absolute best agents around. We have just sold our property in Southwater with the C&W team and they've been spot on from start to finish. I'm not going to name names as a fair few of them have helped from the start just in case I miss someone, but the service has been second to none.
I wanted to say thank you and say that I'll definitely be recommending you guys to our friends and family.
AJ... Read more
Seller
31st Jan 2025 (15 weeks ago)
Thank you so much Dionne, Leanne and Julie, and the rest of the team of course, for getting Mum's house advertised and sold so smoothly, and for keeping me updated every step of the way.... Read more
Seller
29th Jan 2025 (16 weeks ago)
Julie Whale was simply amazing. The experience we had was very personal and you felt in very safe hands with her.
She was extremely communicative throughout the experience, and would always give us prompt updates and support. She was also very understanding when situations didn't work out.... Read more
Buyer
18th Dec 2024 (22 weeks ago)
JULIE was SOO friendly and a pleasure to help in the sale of my late Mum's property.I shall miss talking to herX.It all went so well and I would reccomed without a doubt. MANY THANKS and kind regards.... Read more
Seller
14th Nov 2024 (6 mo. ago)
M smith
Julie was absolutely excellent throughout the process, always very professional, couldn’t do enough for me kept me informed every step of the way... Read more
14th Nov 2024 (6 mo. ago)
Advertised my property well, found viewing and an offer very quickly. Only slight issue is they send text messages to me but it’s a no reply phone number so am unable to acknowledge or respond easily.... Read more
Seller
29th Sep 2024 (7 mo. ago)
M Denne
My husband and I recently had a house viewing accompanied by Anne. She had incredible knowledge of the area, gave us lots of tips and handed us little local newsletters and booklets which contained a great amount of contacts/groups/clubs for everything in the area. Anne herself was well presented, had such enthusiasm and was just all round great.
We've also been communicating so well with Julie in the office, who has also been great with local recommendations and information. So far, we're very impressed with Cubitt and West Southwater :)... Read more
27th Aug 2024 (8 mo. ago)
Helpful team who always kept me informed of progress and key points, and ready to respond quickly to my questions.... Read more
Seller
24th Jul 2024 (9 mo. ago)
N Smith
We had a great experience with this estate agency whilst searching for a property in the Horsham area. Commication from Julie in the office was swift and professional, always following up on viewings and listening to our needs. Anne was a pleasure to view properties with, her knowledge of Southwater and enthusiasm about all it has to offer was invaluable to us as we are not from the area. She certainly went above and beyond to assist us which we were grateful for. Though we ultimately chose a property via another agency and in Horsham town, we would recommend this agency to anyone seeking a property in Southwater.... Read more
22nd Apr 2024 (1 year ago)
Z Fitzgerald
Do not use! Terrible experience. Poor communication. No updates received when purchasing a property.... Read more
Buyer
8th Apr 2024 (1 year ago)
A Walker
Thanks to Julie and Oliver at C&W Southwater. Fast and friendly service.... Read more
4th Apr 2024 (1 year ago)
E Gowler
Anne showed us around this property and was excellent. She was very informed and answered all our questions. Throughout the process Oliver and Julie have likewise been excellent. They maintained communication which we really valued and provided us with a great service. Thanks all.... Read more
30th Mar 2024 (1 year ago)
J Wisker
I recently had the pleasure of working with the manager, Oliver, regarding the purchase of my first home. He provided me with invaluable advice, including guidance on mortgage options. Oliver demonstrated a commendable balance of expertise and approachability, never pressuring me into any decisions. Thanks to his assistance, I now have a well-defined plan in place to position myself for a successful purchase. Based on this positive experience, I intend to continue working with Oliver in the near future.... Read more
Buyer
29th Mar 2024 (1 year ago)
V Clarke
Oliver was very helpful and explained everything very clearly and concisely. Thank you for visiting me so quickly.... Read more
28th Mar 2024 (1 year ago)
I iordache
My girlfriend and me were looking as first time buyers for a property in the Southwater area. We spoke with Julie and Oliver from the Southwater agency and they were both really professional, nice and helpful with our search for the property. I highly recommend Cubitt & West Southwater Estate Agents!... Read more
Buyer
23rd Mar 2024 (1 year ago)
P Loring
Excellent Estate agents who I have just purchased a property through and have gone above & beyond for service which has helped make a stressful process less so, many thanks & recommend these Estate Agents if your looking at buying or selling in the Southwater, Horsham area... Read more
Buyer
22nd Mar 2024 (1 year ago)
M Keen
I have been working with the team at Southwater for a number of months now. The team always make sure they go above and beyond for every client with their best interests at heart. Oliver and Julie in particular are a credit to the company, their hard work, dedication and passion to provide the best customer experience is something you don't get with every agent and is a breath of fresh air! Well done both, keep up the good work! :)... Read more
18th Mar 2024 (1 year ago)
A Holloway
I recently had my hone valued by Oliver, as it's the first place I've ever sold I didn't really know what I was doing and had lots of questions. Oliver was kind, patient, understanding and really supportive. Unfortunately I decided to wait a little while to sell, and felt no guilt or pressure from him to change my mind. Absolutely Fantastic and will definitely be coming back in 6 months or so when I sell!... Read more
Seller
16th Mar 2024 (1 year ago)
J willcocks
Leanne and Julie were absolutely brilliant throughout a long and difficult house sale going above and beyond their call of duty. Their professionalism and dedication to their job made the whole process from start to finish seamless, so pleased I had them in my corner throughout this event.
Selling and buying homes are for many a huge part of peoples life’s, new chapters start and end but with these guys on your side they make turning that last or first page a pleasure. Thank you again for all of your hard work.... Read more
Seller
3rd Feb 2024 (1 year ago)
D Palmer
We've recently purchased our first house with C&W Southwater and Julie and the team were great throughout. They answered our emails and calls in good time, and Julie also went beyond office hours to allow us to measure up before completion. It's 5 stars from us!... Read more
Buyer
8th Dec 2023 (1 year ago)
J W
We bought a flat through Cubitt & West Southwater and the team were absolutely excellent throughout the process. We managed to complete within 8 weeks of first viewing the property. I had to chase our solicitor to get the deal over the line and it was quite stressful at times, but there were never any delays from C&W and they were always on hand for advice. Dionne, Leanne, Julie and Emma were all so helpful and professional. I'd definitely sell/buy through them again and recommend to others. Many thanks - we love the flat!... Read more
Buyer
17th Oct 2023 (1 year ago)
G Ireland
Always good. Staff bend over backwards to assist...... Read more
17th Oct 2022 (2 years ago)
J H
Right from our initial conversations with Leanne and Julie, we found them to be enthusiastic, proactive and optimistic. Once instructed, a buyer was found very quickly and although our main point of contact was then Emma (who kept a close eye on the sales progression), we were always able to get to speak to Leanne at times of uncertainty and with things that needed action or clarification. Phone calls were always returned promptly and conversations were always honest and clear. Thank you to all the team at Southwater.... Read more
Seller
7th Oct 2022 (2 years ago)
P Talmey
Very good service. Property quickly sold.... Read more
Seller
24th Sep 2022 (2 years ago)
M Swabey
Leanne and her team were beyond fantastic! They could not have done more to support me through the sale of my property. I can honestly say the customer service and care provided by this wonderful team was above and beyond all expectations. It’s a stressful process selling a property (especially when your solicitor is awful) but Leanne and team couldn’t have been more helpful if they tried. Thank you to all of you for making the process as straightforward as possible. If your local and looking to sell or buy look no further than Cubitt and West Southwater.
Thanks again.... Read more
Seller
20th Sep 2022 (2 years ago)
F Williams
Highly recommended! We came to this branch for help to sell our late parent's home after moving from poor service with a different agent in the area.
They went above and beyond to help and understand our situation. Leanne and the team are absolute pros! We can't recommend them highly enough!
Having never sold a property before, we had plenty of questions which they were always happy to answer.
We would certainly use them again if selling or buying in the area.... Read more
Seller
31st Aug 2022 (2 years ago)
A Fuller
Cannot praise Leanne enough!! Her team at the Southwater branch are friendly, caring and supportive ????... Read more
26th Jul 2022 (2 years ago)
C Hardware
I can’t thank you enough for helping me with finding a new house. Leanne, Julie, Sarah and Ann. .have all been amazing. Again thank you. I love my new home.... Read more
30th Jun 2022 (2 years ago)
A Cross
Leanne, Sarah, Julie and the rest of the team did an exceptional job at selling our house, their recommended partners Mortgage Matters Direct (Dan) also did very well at securing us a great deal on our onward purchase that C&W also secured, with support from Emma. Would recommend for both buying and selling. Very happy with the level of service provided.... Read more
19th Jun 2022 (2 years ago)
S Hannam
Leanne and her team have been brilliant with the sell of our house. Our house was sold within 5 days of being on the market at an incredible price. Her team are very professional and so friendly, we can't fault the service we have had. I would highly recommend Cubit and west Southwater branch to anyone selling in the area.... Read more
Seller
31st May 2022 (2 years ago)
L Casey
Called into office on Thursday, woman on phone, others in back office. Nobody spoke to us, we left!... Read more
28th May 2022 (2 years ago)
I Nica
What a great team!! This is my second time using Cubitt & West (Southwater) for my sale/purchase. I cannot recommend them enough. They have managed to find me a buyer in 2 days and with an amazing offer as well. After they found us a buyer, they made sure things were moving smoothly and we were receiving updates frequently without having to follow up. We are very very grateful to Leanne, Sarah, Emma and Julie. Don't hesitate to use the Southwater branch as you will be greeted by an amazing team. Thank you ladies for all your help.... Read more
Seller
28th Mar 2022 (3 years ago)
R Kilshaw
Julie, Leanne and Emma from start to finish have been lovely. The communication has been fantastic. Emma in particular is a great asset to the team and I couldn't thank her enough x... Read more
24th Mar 2022 (3 years ago)
The staff were friendly, extremely accommodating and easy to work with. Great team and I have no negative experience.... Read more
Seller
20th Mar 2022 (3 years ago)
R Jackson
Blackmailed me into listing with them so I didn't lose my purchase that they had the listing for.. Then proceeded to mess me around for weeks! Their staff are patronising and can't use their phones, just cut you off all the time and then apologise trying to make a joke out of it.. It's not funny!!... Read more
Buyer
14th Mar 2022 (3 years ago)
A Choat
Leanne and the team at southwater Cubitt and West have been amazing, what started of as offering their back office space to be transformed into Santa's grotto for father Christmas to see all the youngsters of the community at the Christmas festival, to now supporting the work of southwater youth project, offering space for one to one sessions, allowing us to offer a central meeting place for youngsters on time to talk day, supporting children's mental health wellbeing, the team are very welcoming and go above and beyond to support us and take an active role in the local community.... Read more
9th Mar 2022 (3 years ago)
C Moseley
Leanne was so helpful whilst having our offer accepted on a property. All members of the team we spoke to were friendly, helpful and supportive. High recommend.... Read more
Buyer
4th Mar 2022 (3 years ago)
E Ralphs
Leanne and the team sold our house in Southwater in minutes. We were really happy with the property particulars and the speed that they were produced. They are such a friendly team, who all took the time to familiarise themselves with us, our house and the sale. Once sold they worked really hard to get our sale and purchase through in the designated time, as we were purchasing a new build. They took all the time constraints into account and pushed solicitors and others involved to keep the chain moving along smoothly until completion. I would recommend them to anyone who wants to deal with a friendly and professional team who get the job done! Thank you so much!... Read more
Seller
26th Feb 2022 (3 years ago)
M Davis
We found all the staff at Cubitt and west very helpful with our recent purchase. Especially Ann who showed us around the property nothing was too much trouble,the whole experience was great We wouldn't hesitate to recommend our friends and family to Cubbit and West... Read more
Buyer
23rd Feb 2022 (3 years ago)
Horrendous, lazy agents. Great sales pitch from the branch manager up front, which is the only time you'll deal with her - Once she's "closed you", she's on to the next victim.
The staff have no respect for your property - "Don't worry about taking off your shoes" - Do the bare minimum to get by and then when you get a buyer the progression are all part time with an abundance of annual leave! An absolute nightmare for continuity!
I can't believe the audacity, and if you need to express that you're unhappy they leave you waiting forever for replies and just don't care!
Please use someone else, save yourself the pain.. Choosing the right agent is as important as choosing the right solicitor, it would be a mistake to choose Cubitt & West.... Read more
Seller
21st Feb 2022 (3 years ago)
J R

Horrendous, lazy agents. Great sales pitch from Leeanna up front, which is the only time you'll deal with her - Once she's "closed you" by giving you stories about her lesbian pregnancy journey to make you feel you've built up a meaningful relationship, she's on to the next victim.
The staff have no respect for your property - "Don't worry about taking off your shoes" - Do the bare minimum to get by and then when you get a buyer the progression are all part time with an abundance of annual leave! An absolute nightmare for continuity!
I can't believe the audacity, and if you need to express that you're unhappy they leave you waiting forever for replies and just don't care!
Please use someone else, save yourself the pain.. Choosing the right agent is as important as choosing the right solicitor, it would be a mistake to choose Cubitt & West.
Beware the fake reviews on here making them look better than they are. When questioned I'm sure they'll say this is false - Happy to share my experience with you in more detail if it helps you avoid making the wrong decision..... Read more
Seller
21st Feb 2022 (3 years ago)
C Buckman
Julie has been so friendly and helpful while searching for my next property. She always had my best interest at heart and was genuinely trying to help me find something right rather than 'sell' me something that wasn't suitable. Thank you for all your help Julie!... Read more
29th Jan 2022 (3 years ago)
P Cruse
Sold our Static home from start to finish in under 4 weeks, Leanne came out to assess the property managed to achieve a higher price than I thought, very reassuring from start to finish, Julie was also great and very helpful, all in all the Southwater team were outstanding, would use them again without doubt.... Read more
Seller
13th Dec 2021 (3 years ago)
L Myers
Leanne and Sarah were really helpful in my search for a property in Southwater and although I'm not buying through Cubitt & West they deserve a mention for going the extra mile!... Read more
26th Oct 2021 (3 years ago)
A Wright
My dealings were mainly with Julie Whale. She was very polite and professional on the phone and returned phone calls and emails promptly. Julie also showed us round a property. She is very good at her job and is a really likeable person and puts you at your ease straight away. Oh and she has an infectious laugh, very much needed these days.
Thanks for all your help Julie, keep up the good work ????... Read more
13th Oct 2021 (3 years ago)
P Carvosso
unbelievably kind and helpful Leanne made my day...( and year) with her kindness and complete knowledge of all things to do with the selling and buying of properties. fantastic ..Penn Carvosso... Read more
11th Oct 2021 (3 years ago)
K May
An absolutely lovely branch of C&W staffed by a group of amazing, friendly and helpful people. We feel that we are in very safe hands selling our property, and we had a good experience when purchasing it as well.... Read more
Seller
4th Oct 2021 (3 years ago)
R Hutchings
Very helpful and very professional , we have had a great experience with them big thank you to Leanne the senior sales manager.... Read more
27th Sep 2021 (3 years ago)
E Melis
The team is always helpful, kind and understanding during this busy time in the house hunting.
Big shout out for Ann that guides us on the Saturday viewings! She is amazing!... Read more
13th Sep 2021 (3 years ago)
P Fairbrother
We just moved 2 weeks ago and we used Cubitt and West at Southwater for our purchase. A big thank you to the team. A special mention to Julie who was reliable, friendly, professional and always available to help in any way she could. She really contributed to helping us achieve the purchase of our property . Would definitely use their services again.... Read more
Buyer
9th Sep 2021 (3 years ago)
V Hargreaves
I worked with Sarah, who was amazing. Accountable, friendly and relatable. Generally a pleasure to work with and would recommend getting in touch with her to help you with your house hunt!... Read more
27th Aug 2021 (3 years ago)
R norfolk
Very good personalised service from Julie + Team!... Read more
27th Aug 2021 (3 years ago)
S Arora
Had a nice experience with the southwater branch! Heave deal thanks with them twice in the space of 8 months, and found it easy and stress free! Very friendly and competent, so would be happy to use them again in the future!... Read more
31st Jul 2021 (3 years ago)
A FOX
Julie and the team at Cubitt and West were extremely wonderful throughout our whole buying process. Julie communicated well between us and our seller and when we viewed the property, Ann, was the only EA we came across in our viewing process to actually engage with us and point out the wonderful parts of the property. All in all a fabulous service and I will return to C&W if we ever decide to sell. Thank you so much team!... Read more
Buyer
19th Jul 2021 (3 years ago)
M Bertolet
I would recommend Cubitt & West Southwater to anyone looking to either sell or buy. The service we received from Sarah Graves-Wood was exceptional and you knew that she genuinely wanted to help you, and cared enough to realise that you were in the middle of making a very important life decision. Thank you Sarah for all the time and effort that you put into looking after us, it was appreciated.... Read more
Seller
4th May 2021 (4 years ago)
R Molla
I have to commend Sarah and Leanne at Southwater's Cubitt and West - both very courteous, professional and approachable. Sarah, who I dealt with principally, was very understanding and helpful offering encouragement, advice and possible solutions when needed. I am very happy to recommend this branch and its staff 100%.... Read more
4th May 2021 (4 years ago)
L Reynolds
I recommend estate agent Julie at Southwater Cubitt and West without hesitation.
She has worked hard on my behalf to find a home as close to a perfect fit as she was able.
She has a lovely friendly, warm manner and is most professional in her conduct.
Her service to me was outstanding!
It has taken me almost 8 months to find a house that suits me and I'm so sorry that it was marketed by a different agent.
I do hope that Cubitt and West appreciate what a diamond she is!... Read more
Buyer
29th Mar 2021 (4 years ago)
D GT
The staff have been absolutely amazing through our journey! We're still hunting at the moment but Leanne and Sarah have been so helpful and are always so polite and helpful on the phone and email. Looking forward to hopefully finding a property through you!... Read more
27th Mar 2021 (4 years ago)
V Giles
I cannot speak highly enough of Leanne Fuller-OGrady, the senior branch manager at Cubitt & West Southwater. Leanne has gone above and beyond to not only ensure our purchase goes through but also to try and ease any stress we had throughout the process during these difficult ‘Covid’ times.
Leanne is personable, honest, kind and extremely hard working. We hope to never move again because we have found our dream home through her but I would not hesitate to recommend her to anyone about to start the process. Thank you for helping my family, we are so very grateful for your support.... Read more
Buyer
25th Mar 2021 (4 years ago)
C Dickson
Sarah and Leanne at Cubitt and West Southwater have been fantastic. We are relocating to Horsham from South London and Sarah has made the process of searching for a property there so much smoother than we expected. She was friendly and responsive to my emails and put us in touch with a mortgage advisor (James) at an early stage - he has supported us brilliantly through our finances and taken the stress out of searching for mortgage deals. Once we were ready to make an offer on a property Sarah and Leanne guided us through the process and gave us some honest and valuable advice. We found them both professional yet personable and supportive and would recommend their services to friends who may be looking to move to the area. A fantastic service!... Read more
Buyer
23rd Mar 2021 (4 years ago)
J D
Although we didn’t end up purchasing our new home through Cubitt and West, the service provided by Sarah in the Southwater branch was second to none. She took time to understand our needs and tried her best to find us a property to meet them. She even contacted me to congratulate us on finding our new home, even though it was through another agent. That’s what I call professional! Thank you Sarah.... Read more
16th Mar 2021 (4 years ago)
J Lauren
Excellent, professional and always on the case, being proactive with their communication so far in the process of selling our house. I would certainly recommend using Leanne and her team if you are considering selling your property!... Read more
Seller
8th Mar 2021 (4 years ago)
J Sartain
We originally purchased our property from Cubitt & West Estate Agents, Southwater - and were so impressed with the service we received from Julie that when we decided to sell we knew the person who would sell it the best would be Julie again ! We have no hesitation in recommending Cubitt and West Estate Agents, Southwater. Juiie's personal approach, professionalism and commitment to the job she so obviously loves is a credit to Cubitt and West. Thank you again Julie for all your help.... Read more
Seller
2nd Mar 2021 (4 years ago)
T Broad
Over the years we have bought and sold a few houses using Cubitt and West in Southwater.
Sue, Julie and the rest of the team have always been excellent, responsive and professional.
For us it was the obvious estate agent to use in Southwater.... Read more
1st Mar 2021 (4 years ago)
Gaby
Cubitt and West were very helpful and professional when I was selling my flat. They responded quickly, answered any questions and provided guidance throughout the whole experience, even during a global pandemic.... Read more
Seller
18th Feb 2021 (4 years ago)
F Smith
Hi,
I would just like to thank everyone from the southwater branch that helped me with the sale of my property in Cowfold. Especially Dionne who right from the consultation advised me on what to do and the best way forward and very professional service. I wish you all the best in your career and I I hope you succeed all expectations.
Once again a big thank you to everyone.... Read more
Seller
19th Nov 2020 (4 years ago)
R Clarke

Saddens me to write this.
But Cubitt and West (eventually) sold my home and (eventually) managed my chain to completion.
They have a great local position in Lintott Square - and the team are nice people too.
However, the marketing is poor. Rightmove listing, for the standard package, only has pics and floorplan.
Floorplan lacks dimensions and is therefore poor.
Photos are rubbish too - many times I had to chase up to have the order changed and duplicates removed.
No video etc without extra cost. Or virtual tour.
The biggest issue is basic customer service and chain management - which, let's face it, is when the rubber hits the road!
It took us months to complete. 10, to be specific.
Chain collapsed a week before exchange, thanks to poor and reactive communication.
Then struggled to get there two more times. We eventually did, but I took over most communication up and down the chain. It was painful.
And then we paid £thousands for the privilege.
Use HomedIn or At Home. Much better quality and value.... Read more
Seller
13th Sep 2020 (4 years ago)
J Hearn
We first used Cubitt and West Southwater 35 years ago to buy and sell. They were really helpful then so we had no hesitation in using them again. We would like to thank John and his Team, especially Julie and Leanne who have gone out of their way to help us secure our move to Hampshire. Our house here in Southwater sold very quickly at the price we were looking for and they kept us informed all the way through. The sellers in Hampshire were difficult to deal with, but Julie was able to pull it off! We can't thank them enough. Definitely a five star service to be recommended... Read more
Seller
25th Feb 2020 (5 years ago)
M BICKNELL
We would recommend Cubitt and West at Southwater due to their diligence, professionalism and friendliness. In particular Leann and Julie who helped us secure our new home after a very long and frustrating transaction, each time a buyer pulled out they found us another buyer, never gave up, always positive. Both ladies should be awarded Gold Stars.... Read more
Buyer
1st Nov 2019 (5 years ago)
J Sturgess
This Southwater Branch of Cubit and West is excellent
I have used them many times over the past 15 years, they have never let me down.
Always willing to help with any query whether buying or selling. Thank you to all for your help over the years.... Read more
1st Aug 2019 (5 years ago)
S Sriharan
We bought our first property through the Southwater branch and we were extremely pleased with the service from the beginning right till the end. All the staff were very polite and willing to help. I would highly recommend Cubitt and West Southwater.... Read more
Buyer
16th May 2019 (6 years ago)