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- Freeman Forman - Tunbridge Wells
Freeman Forman - Tunbridge Wells
Opens tomorrow at 9:00am
22-24 High Street, TN1 1UX
Freeman Forman has been a trusted name in property across Sussex and the Weald of Kent for many years. Our Tunbridge Wells branch offers a personal and dedicated service, ensuring we find the perfect home for you. We pride ourselves on our deep local knowledge and commitment to providing a dedicated and personal service.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Freeman Forman - Tunbridge Wells Reviews (92)
Have you used this agent?
88%
4%
0%
1%
7%
All (92)
Seller (33)
Buyer (23)
Landlord (1)
Tenant (0)
General (35)
Susan
Freeman Forman deserves a 5-star rating, particularly Fiona. She was exceptional during the whole process. While there were a few minor hiccups from the other side, Fiona kept us informed throughout with her friendly, cheerful, and professional demeanour. I highly recommend Freeman Forman.
16th May 2025 (9 weeks ago)
J Slacke
From start to finish Freeman Forman were amazing! They were so responsive and answered my many questions so quickly. Hector and Ebony in particular were fantastic - I would highly recommend them both and F&F!
12th May 2025 (9 weeks ago)
A Spencer
Rude and most aggressive customer support.
11th Apr 2025 (14 weeks ago)
A Halpern)
Freeman Forman were incredibly helpful throughout our entire purchasing process. Hector and Ebony were always happy to answer any questions we had or resolve any concerns efficiently. Thanks to them, our whole process from offer to exchange was miraculously fast, and we both highly appreciated their support and guidance throughout the period.
Buyer
19th Mar 2025 (17 weeks ago)
J Liley
I cannot recommend Freeman Forman enough. They organised the exchange of a complicated chain of properties, in a friendly and professional manner. Particularly outstanding were Hector, Stuart and Anthony (Who has now retired). It was worth every penny of the fee and I couldn't be more grateful.
Seller
3rd Mar 2025 (19 weeks ago)
J Atwood
Friendly, efficient & easy to deal with. Thanks very much!
27th Feb 2025 (20 weeks ago)
L Bee
Ebony & Hector have been extremely helpful with great communication in assisting us in finding our new home as a FTB, it’s nice to find an estate agency with a personal touch
Buyer
24th Feb 2025 (20 weeks ago)
K Squires
Freeman Foreman have been amazing start to finish. The marketing was brilliant and they sold our home very quickly.
Hector did a lot of our viewings, he was highly professional, gave us really helpful feedback and updates throughout.
Ebony managed a lot of the final stages to get the sale over the line. She was extremely helpful and personable. Ebony took away a lot of the stress and kept the sale moving well ahead of the stamp duty changes which was much appreciated. I would highly recommended Freeman Foreman and would not hesitate to use them in our next sale.
Seller
24th Feb 2025 (20 weeks ago)
A Pacurar
We had a great experience with Freeman and Foreman trying to search for a house, highly recommend them. Especially William McAuliffe was absolutely fantastic as our mortgage advisor. He was always available to answer our questions, no matter how big or small, and nothing was ever too much trouble for him. His expertise and patience made the whole mortgage process so much easier and stress-free. He took the time to explain everything clearly and ensured we got the best deal possible. We truly appreciated his dedication and support throughout the journey. Highly recommended!
14th Feb 2025 (22 weeks ago)
B Smile
We recently purchased a property through Freeman Forman (Tunbridge Wells) and cannot thank Hector Hadow enough for how professional and helpful he was throughout. Hector went above and beyond by chasing solicitors constantly, just to make our lives easier. We completed on schedule and are now very happy in our new home. I wouldn’t hesitate in recommending Freeman Forman and specifically, Hector, to anyone looking to purchase/sell a home.
Buyer
2nd Jan 2025 (6 mo. ago)
C Mills
The team were great at freeman forman for my sale and purchase, I was kept up to date with everything along the way. Had quite a few hold ups from the other side but with Hector and Fiona they were great with handling these issues. I would definitely use you in the future again.
Seller
20th Dec 2024 (6 mo. ago)
Anonymous Homeseller
First time I had used Freeman Foreman in Tunbridge Wells. The team are great they kept you up to date with everything with the buying and selling of the property. I had few issues along the way, Fiona and Hector were amazing!
Seller
20th Dec 2024 (6 mo. ago)
A Stearman
They provided many viewers, kept in touch about progress. Personal service once a buyer was obtained. Would recommend.
14th Dec 2024 (7 mo. ago)
N Raggio
Hector has been exceptional! He's called at every stage, always keeping us in the loop. Fantastic customer service, always pleasant to speak to and has made a notoriously tedious process enjoyable. When I've called Freeman and Foreman to speak with Hector, if he's been unavailable at the time the expectation has always been met and he's always called back when stated, which we've hugely appreciated
9th Dec 2024 (7 mo. ago)
Anonymous Home Buyer
Fiona is fantastic, she is so efficient and helpful and credit to the company
Buyer
13th Nov 2024 (8 mo. ago)
A Adams
The level of service provided by Freeman Forman, when selling my property, was excellent. All the members of staff were extremely respectful and messages were passed on and dealt with efficiently. I would particularly like to mention Fiona and Luci. They both worked hard to progress the sale: keeping me informed regarding viewings and updating me regularly during the sale process.
Seller
11th Nov 2024 (8 mo. ago)
S stone
The staff at Freeman Forman are incredibly helpful, responsive and knowledgeable. My agent, Hector Hadew, typified this professionalism - playing a key role in maintaining the smooth progression and momentum of the sale. Highly recommended!
14th Oct 2024 (9 mo. ago)
L online
I have recently moved and was in contact with Hector and the rest of the team as they acted for the seller. I found everyone to be friendly and helpful when arranging the viewing, and they really helped with progressing the sale and returned my calls promptly. I would recommend.
Buyer
30th Sep 2024 (9 mo. ago)
C Nastri
Rosi at Freeman Forman worked so hard for our recent sale, ringing up and down the entire chain for weeks to ensure all went through smoothly. Many thanks to the whole team, especially Rosi, for their hard work.
Seller
19th Sep 2024 (9 mo. ago)
R shortland
Hector Has been amazing. Very friendly, Knowledgable and Genuinely nice to speak too. Extremely pro active and helped me with a lot.
i have and will continue to refer Hector to other people as he was brilliant!
11th Sep 2024 (10 mo. ago)
D morrissey
From start to finish the team at Freeman Forman Tunbridge Wells have gone above and beyond. Hector and the rest of the team have been efficient and supportive throughout and have made the whole process of selling our house so much easier. If you are thinking of selling, I would not hesitate in recommending Freeman Forman.
Seller
10th Sep 2024 (10 mo. ago)
M Cotofrea
Purchased a flat via them and i have to say that they are really good, polite and professionist!
Especially a massive thanks for Fiona Berg for being so cooperative and quick in answering emails and phone calls.
I don't go for big words usually be she was a massive help for me on this journey.
P.s: Fiona is one of thr best agents i have been in touch with so far!!!
Buyer
10th Sep 2024 (10 mo. ago)
A Ruse
Hector played a vital role in the sale of our property. He was efficient with managing communications with solicitors and went over and above his station to ensure things ran smoothly. Would highly recommend.
Seller
9th Aug 2024 (11 mo. ago)
Abbie
We had a great experience buying a house through Freeman Forman. The team were helpful and accommodating, and Hector in particular ensured the process was smooth and we were kept informed. Would definitely recommend!
Buyer
3rd Aug 2024 (11 mo. ago)
A Richardson
It was an absolute pleasure dealing with Hector for my property purchase. He was very knowledgable, professional & efficient when it came to dealing with any queries & was instrumental in making the whole process seamless & stress free. Thank you Hector
Buyer
25th May 2024 (1 year ago)
S Christie
I used Freeman Foreman Tunbridge Wells to purchase a property recently, they were excellent. Fiona and the rest of the team were extremely helpful, polite and professional, I have no complaints!
Highly recommended!
Buyer
19th Apr 2024 (1 year ago)
L Beal
I received excellent customer service from Freeman Forman Tunbridge Wells during my recent flat purchase. Hector was excellent, keeping me regularly informed every step of the way and he really helped to drive the purchase forward. He was helpful, friendly and professional from start to finish. Just the sort of service you want when embarking on a move.
Buyer
29th Mar 2024 (1 year ago)
S Bullock
I've been using Freeman Foreman and Ashton Burkinshaw to management my property in Tunbridge Wells whilst I've been in Australia. They have communicated with me, and looked after the property, for an extended period of time and that gives me great confidence to continue with them.
Landlord
28th Mar 2024 (1 year ago)
P Hume
Very happy with the service provided by all members of the team in Tunbridge Wells office. Regular viewings were secured, despite difficult market conditions and once an offer was received the support in getting the sale completed was excellent. Regular contact and updates were provided. We also achieved a higher sale price to other estate agents valuations. Great job - many thanks.
Seller
22nd Mar 2024 (1 year ago)
L Wright
We are thinking about selling our house, we have been given some great advice and love their none pressured approach. We look forward to selling with them once we have tweaked a few things at our house
22nd Mar 2024 (1 year ago)
J Beard
Felt very supported and will be using again for our next project!
22nd Mar 2024 (1 year ago)
E Powell
I went to Tunbridgewells freeman foreman, in January 2022 ,
Because I knew and trusted there previous visit to my renovation site at 27 and 27 A tedder road tn4 9es,
The manager for sales said we will ve a bidding war for your property mr powell , so I carried on waiting for the bidding war but it never happened then the first buyer pulled out,
I agreed to leave the property s on with freeman foreman, then 5 months later after loads of up grade to please the buyers I went to have a chat that was last October 2023 the property had Been on there books for over well over 17 months then on my visit to discuss the sake options one one of the team said to me oh the buyers buyer can not ger a mortgage I said I will ve my keys please and I walked out because I only had another 6 weeks before I had to pay back my bridging loan they the team at foreman freeman knew this,.so I then decided on plan be to save my property from being reprocessed by the courts .
I rented it out to save my hard work over 20 yrs of it .
So I'm afraid I will never use tfreeman foreman again because I felt there was a load of lied told to me to keep my property on their books so from me one star I would use another estate agent if I was you . I've mentioned no names but it was under handed in telling me the truth .
Mr George powell.
Seller
18th Mar 2024 (1 year ago)
D Fitzwater
We were really happy with the service and efficiency of Freeman Foreman throughout the sale of our home. In particular, and working with their in house lawyers, their commitment to make the sale happen on the due date was very much appreciated.
Seller
11th Mar 2024 (1 year ago)
K Sarjeant
We put our house on at a really bad time, but there was constant communication, guidance and positivity, especially from Hector. In the end we sold the house and it was a really smooth experience, completing in 3 months. I would definitely recommend them as agents.
Seller
23rd Feb 2024 (1 year ago)
A Taylor
My wife and I recently sold our rental property with Freeman Forman and we were very happy with their service. Hector in particular was fantastic, going the extra mile to get the transaction completed despite various challenges along the way.
Seller
20th Feb 2024 (1 year ago)
J McKenzie
For various reasons my move took a long time but Hector, in Tunbridge Wells, was patient, supportive and kept in touch throughout. No complaints, just the opposite.
16th Feb 2024 (1 year ago)
D Cosford
I have just purchased a home via this team. I can’t recommend them highly enough. Fiona went out of her way to ensure any questions I had were answered, kept appropriate contact during the sale process and was super friendly and easy to deal with. Looking to sell or buy, I’d give this team a call first.
Buyer
15th Feb 2024 (1 year ago)
C Dickinson
Freeman Forman did a good job on selling our flat in a difficult market. Fiona Berg really helped coordinate action and moved the purchase through all the loops and on occasions went beyond her role to help us out. Thanks very much!
Seller
25th Jan 2024 (1 year ago)
J Connolly
Great service.
29th Nov 2023 (1 year ago)
A Hawkwood
Great service, would definitely reccomend!
29th Nov 2023 (1 year ago)
L Leigh
Thoroughly professional service. Keith was really helpful throughout. Highly recommend.
29th Nov 2023 (1 year ago)
K Lucey
Excellent to deal with - friendly and professional. We had a great experience with Freeman Forman!
29th Nov 2023 (1 year ago)
J Goodby
Very efficient and professional to work with, always kept me updated and responded to any questions I had very quickly. Stewart and Anthony Billa were great to work with
29th Nov 2023 (1 year ago)
Stephen
Aggressively pushy on selling their in-house mortgage services.
28th Nov 2023 (1 year ago)
B B
Freeman Foreman have been great throughout the process. Thanks to Hector and the team there for all their help.
19th Sep 2023 (1 year ago)
A Williams
Hector and Phoebe worked really hard to complete my property sale and purchase. I was really impressed with their effort and attentiveness. The whole team is very professional and friendly. I would definitely use Freeman Forman Tunbridge Wells again.
Seller
16th Sep 2023 (1 year ago)
F Walker
A great team at Freeman Forman. Really went above and beyond, especially Hector who worked around the clock to push solicitors for my sale.
Seller
8th Sep 2023 (1 year ago)
C Adams
Freeman Forman were thoroughly professional and completely engaged in the sale of my apartment. Great communication throughout the process. Hector especially went above and beyond to negotiate a deal with great patience. Many thanks to the team.
Seller
1st Jun 2023 (2 years ago)
J Tampsett
Recently bought our first house through Freeman and Forman Tunbridge Wells and as you can imagine we had a thousand questions which everyone in the branch took a lot of time to answer and even when we were panicking or stressing they were reassuring and helped out massively. I would like to say a huge thank you to Phoebe who was out main contact there she worked incredibly hard to make sure it all went ahead and we are very thankful for her efforts!
Buyer
1st Jun 2023 (2 years ago)
A do?an
I bought our property and even Freeman & Forman is our seller’s agent, they helped us so much and made this stressful process easier for us beside they provided an exceptional service. I found the whole team to be proactive and professional. It’s a series of ups and downs when selling and buying a property and what you need is an agent to be there always for you. Unfortunately we couldn’t get same support from our agent . All the team were amazing but special mention to Hector who was simply fantastic. And a final thank for their thoughtful present to us as house warming . Highly recommended.
Buyer
8th May 2023 (2 years ago)
H Hill
Highly impressed with the Tunbridge Wells Freeman Foreman office with their handling in all aspects of the sale of my property. Very professional, helpful and friendly guidance from start to finish from Stuart, Ebony, Hector and the office team. Definitely Recommended.
Seller
21st Apr 2023 (2 years ago)
C Sergeant
Very impressed with their handling of all aspects of the sales process. Hector was particularly good - without his involvement in the sales progression aspect, I'm certain the process would have taken a lot longer. His liaison with all parties concerned was excellent. Well done !
Seller
1st Apr 2023 (2 years ago)
H A.
We have just completed on our house, during the process of both selling and potential purchases, we dealt with many of the team members at the Tunbridge Wells office and all are extremely polite, professional and friendly. Ebony, Hector & Anthony did a fantastic job at managing our sale and kept us updated every step of the way. Thank you to all of you.
Seller
13th Sep 2022 (2 years ago)
K Neve
Had a fantastic first buying experience with Freeman Foreman for a place in St John's in Tunbridge Wells.
In particular, the Countrywide mortgage broker Ashley Fish was instrumental to me finding the right mortgage deal and the right place, and I'm extremely grateful for his time and patience. He went above and beyond as promised, and gave useful, independent advice to help guide me through the process.
Phoebe was also excellent from the initial viewing to keeping things moving and ensuring the sale went through smoothly. Fully recommend!
Buyer
12th Sep 2022 (2 years ago)
T Wooff
Excellent service from Hector through the whole process. Highly responsive and sympathetic whilst negotiating all the twists and turns of purchasing
Buyer
12th Sep 2022 (2 years ago)
D Jeffery
We recently asked Freeman Foreman to sell our house, and from the very first visit by Stuart and his whole team, we have been really impressed. They held an open day whilst we were away on holiday, and found us a quality buyer within a couple of days, who made an offer which was more than acceptable to us. The level of communication throughout the whole process was first class, and I would thoroughly recommend them to anyone.
Seller
9th Sep 2022 (2 years ago)
N Ludgrove
Thank you to Freeman Foreman and especially to Hector for helping me so much with my first house purchase, he was brilliant at keeping all parties up to date and ensuring there were no unnecessary delays with the transaction
20th Jul 2022 (2 years ago)
J Whitehead
Stuart and the team recently sold our Studio apartment in St Peter's. I found Stuarts approach honest and refreshing having had a bad experience with another local agent. They found me a buyer within two weeks of marketing the property at a figure that matched our value of the property! Anthony Bila kept us very well informed throughout the process and I would have no hesitation in recommending them to anyone.
Seller
10th Mar 2022 (3 years ago)
A Pitts
Had a couple of viewings recently with Freeman Foreman, one at Atherstone Heights in Tunbridge Wells and one in Ticehurst. Both times we have not really been greeted or made to feel welcome. It felt like the people conducting the viewings didn’t want to be there. This was more so at the viewing at Atherstone Heights in Tunbridge Wells which is the reason I have done this review.
We was running a couple of minutes late so called the office to explain who said that was all okay (the people in the office we’ve dealt with when booking have been good) and then when we arrived, we’ve parked up, walked over to the entrance which is where we met the lady who did our viewing. All we got from her was just a hello and then there was complete silence when walking from the entrance of the building and then up to the flat. If I was selling my property, I would not want someone like this showing potential buyers around. They’re meant to be selling the place. We both got the impression that she didn’t want to be there showing us around and for me the viewing just felt very awkward with her.
It would also have been nice if she was able to answer our questions and even given us a brochure or some form of leaflet with the property details.
I was previously an estate agent and carried out many viewings and never would I just say “hi” and then walk off up to the flat, not engaging with the client.
Please get in touch with me when you see this.
27th Feb 2022 (3 years ago)
D Eldridge
Fantastic service from Freeman Foreman. We were kept informed at all times on the progress of our sale. Would especially like to thank Stuart Brinkhurst and Hector Hadow. Would 100% recommend.
Seller
21st Dec 2021 (3 years ago)
V Jiang
Great service and very friendly staff! Highly recommended.
11th Oct 2021 (3 years ago)
R Nash
Professional friendly staff, would highly recommend!
26th Jul 2021 (3 years ago)
B Bowman
Really friendly and responsive team.
Thanks, in particular, to Charlie for all of his help & support throughout the process :-)
10th Jun 2021 (4 years ago)
J Austen
Not interested
29th Apr 2021 (4 years ago)
N Dobbs
Polite, curteous, efficient and smart.
29th Apr 2021 (4 years ago)
S Gandon
This team really was excellent, I appreciate the time and patience they showed when guiding me through the process, making the purchase very easy and straightforward - thank you all!
Buyer
12th Mar 2021 (4 years ago)
S Redfern
Very friendly and helpful staff and transaction all went through smoothly
16th Feb 2021 (4 years ago)
R King
I would like to take this opportunity to thank Helen and her team.
Ebony,Charlie and the trainee Stewart.
Professional Service and friendly staff.
12th Jan 2021 (4 years ago)
H Berwick
Great service and really good team to deal with. My first house purchase during a stressful year and they made it such a smooth process. Thank you
Buyer
5th Jan 2021 (4 years ago)
K Williams
Fantastic service from all members of the Freeman Forman TW team.
Would certainly recommend.
23rd Nov 2020 (4 years ago)
J Cripps
We had absolutely fantastic service from all the team at Freeman Foreman and would highly recommend them. All the team were highly professional, helpful and consistently kept us informed of the progress of our sale. Prior to working with Freeman Foreman we attempted to sell through an online agent and were so glad we switched to FF particularly due to their personal touch and their hard work to prop up the sale through the final stages. Thank you to Stuart, Helen and all the rest of the team!
Seller
4th Feb 2020 (5 years ago)
Anonymous Homeseller
Very friendly and efficient. Good communicators and sold our home within a few weeks of taking over the instruction.
Excellent agent.
Seller
14th Jan 2020 (5 years ago)
T Dyer
Excellent service, particularly Sarah who works for countrywide. Fast, efficient and very well informed. I would highly recommend.
4th Sep 2019 (5 years ago)
S Chapman
I haven't always had the best experience with estate agents but Freeman Forman have restored my faith ! Exceptional service from all the staff I dealt with and if my point of contact wasn't available then whomever I spoke to was fully conversant with my sale. A truly professional, proactive team; I highly recommend them
Seller
29th Aug 2019 (5 years ago)
S Richards
The recently bought our property through Freeman Forman and found them, especially Helen, extremely professional, very friendly and helpful. We would certainly use them if we were to sell our place in the future!
Buyer
27th Aug 2019 (5 years ago)
N Nuggetslayer
I would just like to say a big thank you to all the team at Freeman Foreman especially Stuart and Anthony. I have sold 2 houses through them now and both times they were extremely professional, personable, easily contactable and empathetic to any stresses that can naturally arise from buying and selling a property. I would highly recommend them.
Seller
20th Aug 2019 (5 years ago)
D O'Connor
I would like to share my gratitude for all the help, understanding and kind consideration shown to me by Sarah Byrne. Sarah is a first class advisor, is extremely knowledgeable about her profession, but more importantly than that goes, the extra mile to provide a service that is tailored around you the individual. I cannot thank Sarah enough for all the expert advice she has provided and for being a friendly face when needed.
20th Aug 2019 (5 years ago)
G Holland
Very impressed with all the staff, for their friendly and efficient service. I would not hesitate to recommend.
20th Aug 2019 (5 years ago)
A Watkins
Great service. Dedicated staff. Very happy.
19th Aug 2019 (5 years ago)
J Cripps
I brought my first property through Freeman Forman and could not rate them highly enough. Charlotte, Helen and the team were extremely helpful and knowledgeable and were excellent at chasing up loose ends to make the process as quick and easy as possible. As a novice house buyer, the team were patient with me and happy to answer any questions, no matter how silly they were. Thank you!
Buyer
19th Aug 2019 (5 years ago)
M B
This is the 2nd time I bought a property through Freeman Forman and thoroughly recommend them . I found Helen and the team to be friendly at all times. They were always happy to accommodate visits to the property often at short notice and answered all queries in a quick time frame . Pressure was applied to both parties when required with good communication to all involved in a calm and friendly manner.
I also used the solicitor services through Countrywide and thought they were excellent enabling a good communication structure between all involved .
All in all very happy with the service given to what is a stressful event but which thankfully had a positive outcome . Thanks to the whole team.
Buyer
19th Aug 2019 (5 years ago)
M Dulling
it is so disappointing.
we gave an offer that the agency said the vendor would have accepted. Then apparently the vendor wanted more because of some kind of expenses he had to pay. We gave a higher offer at condition to see a proof of these expenses. I have never hear anything from them anymore, It was a clear attempt to raise the offer.
Even if someone could point the vendor, the agency was not any better. Before the offer they were calling and emailing, asking for documents, mortgage advisor, solicitors etc... Then nothing. I had to chase them all the time. And everytime I was calling I was talking with someone different with contrasting information.
We gave up.
They have been serious with me and they are not even good or smart sellers.
Buyer
23rd Jul 2019 (5 years ago)
P Mepham
FF were excellent throughout the process of selling my property. They stayed in contact with me throughout, and kept me fully informed of any developments or updates. They arranged several open days which created a large interest of my house, and I was genuinely surprised how many viewings they obtained. I couldn't fault them in any way. Whoever you spoke to at the office when you rang, they went out of their way to take on the query and answer if they could. If not, a promised phone call with an answer was made back without delay. I wouldn't hesitate to recommend them.
Seller
15th Feb 2019 (6 years ago)
Mark
Really positive experience from start to finish. Helen and team were very professional and kept you updated every step of the process. Having had a bad experience with an online agent before switching to Freeman and Forman, I really valued the service provided. I also used their recommend conveyancers, Countrywide. Countrywide were very professional and incredibly responsive...I will definitely use them again.
Thank you!
22nd Jan 2019 (6 years ago)
S Woods
Excellent Customer Service from beginning to end...went with FF on recommendation and would have no hesitation in recommending them. Have used other Estate Agents in the past and not a patch on FF - they seem to go over and above and pulled out all the stops to get my property on the market as I had already made an offer on my now flat and even when my original sale fell through they contacted me straight away and we were quickly back on track. And unlike other Estate Agents do not have the usual Sales talk...just get on and do the job and are upfront and honest...very easy to talk to and friendly...treat you how you would want...and don't stick themselves on a pedestal or give you a lot of flannel like I've experienced before. Can't fault them.
Seller
31st Aug 2018 (6 years ago)
J Elgar
Professional, considerate... made the journey so much easier
15th Aug 2018 (6 years ago)
D C
Having become completely disillusioned with selling my property in what is a pretty static market (as well as being fobbed off by other agents in the process), I thought that Freeman Forman would be just like the other agents - "promising the earth and not delivering." This could not be further from the truth.
I met Charlotte whilst viewing a potential property and I was instantly drawn to the refreshing approach that FF take with their clients. Within an hour of viewing the property - Charlotte was on the phone to book an appointment at my property for me to meet Stuart - the Branch Manager.
Stuart was fantastic. Realistic, charming and not your usual "salesy estate agent." We talked about the area, the market and what was selling and for how much - not the bog standard "I'll get more than any other agent" flannel that can occur in the process of selling property through other agents.
Having not sold before, Stuart guided me through the process and with the help of his colleagues (Charlotte, Ebony and Emma) I was under offer within a matter of weeks!
Each week I was called with an update and a discussion on "this is what we propose this week." This was a far cry from previous agents who don't get in contact for weeks on end and simply make excuses as to why there has been another week of no interest. FF were innovative in their approach and found potential buyers with ease from the outset.
I liked them so much, I ended up buying my next house with them also! Dealing with the team at FF has been an absolute pleasure and they have made the process seamless from start to finish.
I would not hesitate in recommending the services of Freeman Forman to both buyers and sellers alike!
Thanks a million guys!
Seller
15th May 2018 (7 years ago)
K Anderson
I recently sold my property through Freeman Forman Tunbridge Wells and could not rate them highly enough. They offered an open house day which gained a lot of interest for our house and subsequently resulted in an offer that we were extremely pleased with! Stuart, Emma, Anthony and the team kept me up to date with the process every step of the way. I was extremely anxious about a quick turn around of the house sale, to ensure my son received a place at the local school to the house I was moving to and the team worked tirelessly to push the sale through as quickly as they could. I will absolutely be recommending this friendly and professional team to anyone looking to sell their property in the Tunbridge Wells area.
Seller
30th Apr 2018 (7 years ago)
S Gashi
The worst estate agent I have ever dealt with, very poor customer service, I had put an offer on a property which I liked and they told me that they would get back to me on the day that I had put the offer. However, they didn't get back to me for a week and I was very disappointed with their appalling customer service. I tried to phone them numerous times but I was getting conflicting messages from lots of members of staff and I was confused to which one was true. When the right member of staff got back to me he told me to wait for longer since someone else was interested in the house and they were hoping the person would perhaps offer more money. He had told me he would get back to me after the weekend so the owner could think about it, however, when it was Monday, they told me that the owner had not got back to them and they were still waiting for a response. Also, they told me that on Wednesday they had a viewing booked for someone else so I had to wait for even longer. After that, they didn't get back to me at all and I didn't hear anything from them until I took matters into my own hands and phoned them up to ask them if they were going to accept my offer but got a response saying that they had already sold the house to someone else and they had already instructed a solicitor. Appalling. Absolutely Appalling. I would of thought as a standard procedure that they would have sent me a formal letter telling me but I didn't receive anything in writing but just a curt conversation on the phone. i shall never buy a house through Freeman Forman Tunbridge Wells ever again and I strongly suggest that no one uses this as it is a rip off and they have appalling customer service.
Buyer
29th Apr 2018 (7 years ago)
C Thomson
Freeman Foreman were excellent, they surpassed our expectations on getting viewings both prior to and on the open day, the way they handled all the other viewings and kept us informed through every step of the process. Special mention to Emma Andrews who was excellent - very proactive and helpful. Understanding of the circumstances of the sale was appreciated. I would recommend them to anyone wishing to sell their property in or around T.Wells Thanks Stuart and the Team for all your hard work on our behalf. Doreen, Sally and Clare
Seller
2nd Dec 2017 (7 years ago)
F FLORENCE
Fantastic estate agents - proactive and excellent communicators who reassured me through my house purchase every step of the way.
Buyer
8th Sep 2017 (7 years ago)
R Tumber
Hard to fault the team at Freeman Foreman! Really friendly and helpful from start to finish. Emma, in particular, really went the extra mile to ensure our sale went ahead in a timely manner, despite difficulties with our buyers' solicitor. Very highly recommended!!
Seller
8th Sep 2017 (7 years ago)
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